Greenwell House, Bedale, North Yorkshire
Greenwell House, Bedale, North Yorkshire
Greenwell House, Bedale, North Yorkshire

Greenwell House is a small and friendly care home, offering a homely interior for older people with care needs who are looking to achieve a comfortable retirement.

Situated within a pleasant market town, with scenic countryside nearby, residents enjoy a tranquil atmosphere and have their personal interests supported by the skilled care team.

A choice of lounges and a conservatory are available to relax in, with person-centred care provision that is regularly assessed.

Group: Fisher Partnership

Person in charge: Susan Tunstall (Manager)

Local Authority / Social Services: North Yorkshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 20 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Cancer Care • Hearing Impairment • Huntington's Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 55+.

Single Rooms: 12

Shared Rooms: 4

Rooms with ensuite WC: 15

Weekly Charges Guide: Personal Care Single £690 – £1130 Nursing Care Single £690 – £1130 (These prices are only a guideline, please contact Greenwell House to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Greenwell House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Greenwell House has a Review Score of 9.4 (9.438)

The Review Score of 9.4 (maximum of 10) for Greenwell House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Greenwell House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.688 for Greenwell House is calculated as follows: ( (141 Excellents x 5) + (59 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 202 Ratings = 4.688

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.75 Points relating to the number of positive Reviews for Greenwell House is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 4 positive Reviews (20 registered maximum number of service users ÷ 5). 4 Reviews ÷ 4 Target = 1.000

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    14
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Greenwell House?

  • Extremely LIKELY
    17
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Greenwell House

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    3
  • Sister of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

This is the third occasion in which our family have used Greenwell House on a long-term basis. As before, the service was excellent, the rooms, bedding etc. spotless and the staff are extremely kind and helpful and because the Care Home is small, it has a lovely, large family home feel.

How likely would you be to recommend Greenwell House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My father was a resident at Greenwell House when he required nursing care. The care and attention he received during this time was exemplary. Each and every one of the staff were kind, considerable and respectful toward him. He was very well cared for in terms of his medical needs, but more than this, the staff took the time to talk to him and to get to know something about him, his background, his family and his life. This was bourne out of genuine interest for him and a desire to engage with him as a person. The family are extremely grateful to all the staff are Greenwell House for the kindness and support during what was a difficult time.

Wonderful.

How likely would you be to recommend Greenwell House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Although my aunt was a resident for two weeks, the care provided was excellent. All staff were extremely friendly and made my aunts stay very comforting. Would highly recommend this nursing home.

How likely would you be to recommend Greenwell House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have nothing but praise for the manager nursing and care staff at Greenwell House since my aunt moved there in early September 2016. She has been shown nothing but care, courtesy and consideration over all aspects of her needs. She has blossomed so much and eats independently instead of being fed, and is much happier. A different person! At the age of 96, deaf and almost blind she really has a much better quality of life that in her previous home.

How likely would you be to recommend Greenwell House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

I have previously reviewed Greenwood House but following the death of my brother who was a resident there I felt that I must comment on the wonderful end of life nursing care that he received, the warmth and kindness of the nursing staff was something I could not have imagined, they supported us as a family and gave my brother the very best care he could have received. Greenwell House really is a special place and every member of the team deserves a huge pat on the back. Many thanks

How likely would you be to recommend Greenwell House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The manager, senior staff, carers and all staff involved in the home are very welcoming and approachable and the highest standard of care is provided. It has a lovely homely atmosphere and I am always at ease when I go home each day after visiting and we couldn't have made a better choice. My family and myself would certainly recommend Greenwell House to anyone requiring a care/nursing home.

How likely would you be to recommend Greenwell House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

We looked around 8 Care Homes in our area as we had to move my 93 years old Mother & Father in Law into care. All care homes we viewed were of a good standard, but the second visit to Greenwell House really impressed us with the availability of two rooms and the close proximity to each room. Sadly my Mother in law passed away, but the care she received during her short illness in the home was second to none. We visit the Father in Law two to three times per week and always greeted by the friendly staff, the Father in Law has told us on numerous occasions how pleased he is with all aspects of the home, that alone leaves us satisfied we made the right decision.

How likely would you be to recommend Greenwell House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I was more than impressed by this care home. As soon as I arrived I was greeted by a friendly and welcoming member of the team, and I couldn't help but notice that it smelt distinctly clean and fresh. What particularly delighted me was the heart warming rapport between the ever present carers and my friend, not to mention the rather tasty looking cheese scones that were baked in house by the chef. The best care home I have visited.

How likely would you be to recommend Greenwell House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

On our first visit, when choosing a suitable home for our dad it was clear, this was the place we should choose. The staff were very very friendly and open laughter could be heard in the residents lounge and the place was, clean, tidy and the residents family all welcomed us. The care dad gets is amazing, we are allowed to call any time (along with dads dog who visits) The staff are always available for help and support, they understand the needs of each patient and it's clear they've got to know all their residents. The outside area/garden at the back is loved by all the residents, dad loves to get out everyday if the weather is good or enjoys sitting the conservatory and watching the activity lady come in and do activities with the residents.

How likely would you be to recommend Greenwell House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

It is a full year since my mother went to stay at the home, she is happy, contented and well looked after. The staff are very caring, which gives the impression of being part of a large happy family! The matron and senior staff are very approachable and always have time to sit down with you and have a chat about your family member who is resident there. As I live over sixty miles from the care home I know that all her needs are being met and don't need to worry! Many thanks to all the staff.

How likely would you be to recommend Greenwell House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

When I needed to find a care home for my mother over a year ago Greenwell House was my immediate choice, having been made aware of it through an existing resident. The staff at all levels and roles couldn't be more friendly, caring, and considerate towards my mother. The rooms and the home in general are spotlessly clean and the food is excellent with a good choice of menu. Visitors are also made very welcome. Because there are only approximately 20 residents, each one receives first choice attention and care from quality staff, they also have a very good residents call button system. I am more than happy that my mother is being properly looked after at Greenwell House.

How likely would you be to recommend Greenwell House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I am so pleased I chose Greenwell House for my Mum. Initially she was not the easiest of residents to care for but over time she has settled well and that is without doubt due to the patience, kindness and high standard of care she receives from all members of staff. I am always made welcome and kept well informed of any problems or changes to Mum's care needs. Greenwell House is a small care home but it is homely and the staff soon get to know you and the residents very well. They become your extended family. I simply could not wish for better for Mum.

How likely would you be to recommend Greenwell House? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

As soon as I walked into Greenwell House Nursing Home I knew this was the place I wanted my mum to move into when it was decided she could no longer cope living on her own. Greenwell House is homely, welcoming and spotlessly clean. The staff are professional, caring and friendly. My mum's personal daily hygiene care is dealt with with dignity and kindness. The food is excellent and other residents agree. If there are any problems a member of the nursing staff will contact me immediately and keep me updated and informed at all times. I am confident to know my mum is in the very best place.

How likely would you be to recommend Greenwell House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have found this home to be excellent. All the staff are very caring and attentive to my wife's needs. The food and accommodation are first class and the activities organised also good.

How likely would you be to recommend Greenwell House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Both my parents are residents at Greenwell House. From the start (now over a year for my mother) the staff have been unfailingly courteous and kind, and sensitive to their needs. My mother settled very well, somewhat to our surprise, and struck up a good relationship with the staff. The staff are always patient and will take the time to allow residents to express their own views or needs. My father has different needs but all tasks are done with cheerfulness and in a caring way. They respect his desire for privacy and some time on his own. Some facilities are limited by the nature of the building but they make good use of what they have. As I can only visit at weekends there may be more activities than I am aware of. The staff are always very welcoming when I visit, and communicate with myself and my sister about any changes or particular needs. No one would choose to live in a care home, but if some level of nursing care is needed, then I would strongly recommend looking at Greenwell House. The care provided is excellent, and allows the residents to retain their individuality and have some quality of life despite their particular needs.

How likely would you be to recommend Greenwell House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother moved into Greenwell House a year ago. At the time, the deterioration in her health and in her dementia was very sudden. The managers and staff were very helpful, and made what was a very difficult time much easier as they were all so friendly and helpful. Over the year, I have found out that the friendliness goes on and on. All the staff, in all the roles are constantly friendly and helpful. The manager and nurses have their office right in the middle of the ground floor - when means they know what happening all the time - and they want to know what is happening.

Later in the year, my father had a stroke and has moved into Greenwell House. He has had more ongoing healthcare needs, and again these have been dealt with with dignity yet still in friendly way. The staff have kept me in the picture, and I wold recommend Greenwell House. The building is quite old-fashioned, but it is the people who matter!!!

How likely would you be to recommend Greenwell House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My family and I found the decision to support our mum to move into a care home very difficult. However mum settled into Greenwell House so well, receiving such compassionate care from an excellent run home from the manager to cook, housekeeper. My family and I were always made so welcome whilst visiting (my grandchildren loved to visit their nana biscuits and juice) I remained confident that my mum received only the best professional help with regards to her social and complex health needs. Always found only the best of best qualified nurses and quality staff were plentiful on duty (not seen in many other homes) I could always walk away knowing my dear mum was happy and safe. Sadly her stay was much shorter than predicted. Mum died on 2nd November 2015, support was well received from the staff.

How likely would you be to recommend Greenwell House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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