Greenwell House

Wycar, Bedale DL8 1ER
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9.1 51 Reviews
  • Greenwell House, Bedale
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 20 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1050
  • Self-Funded Nursing Care: from £1253

Our fees are made up of two parts, a care rate & the room rate(including meals & laundry) The care rate will be decided upon the assessment of the individual prior to admission.

These prices are only a guideline, please contact Greenwell House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Judith Christoffersen (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (0)
Are you the Owner/Manager of Greenwell House? View your Advertising Options

Greenwell House Reviews (51)

9.1

Greenwell House has a Review Score of 9.1 (9.141) out of 10, based on 4 reviews in the last 2 years.
Over all time Greenwell House has 51 reviews.

Overall Experience
  • 42
  • 9
  • 0
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Date Published
  • 51
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  • 4
  • 47
Reviewer Connection to Greenwell House
  • 14
  • 9
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  • 4
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Total of 51, showing 21-40
Review from I J (Friend of Resident) published on 20 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are extremely friendly and treat the residents with great dignity and are more than staff, they are friends. They sit and chat with them when they have time.
Reply from Sue Tunstall, Registered Manager, Greenwell House at Greenwell House

Thank you for taking the time to review Greenwell House. It is very pleasing that you have commented on my staff and the way they interact with the residents, at all times respecting their dignity and privacy.

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Review from David W (Friend of Resident) published on 4 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a visitor to Greenwell House for the past 6 years or more, and during this time I have found the staff so, so caring and friendly with all their patients as well as providing individual patience and care. First class staff. *****
Reply from Sue Tunstall, Registered Manager Greenwell House at Greenwell House

Thankyou for taking time to complete the questionnaire , your comments are noted and any areas we can improve will be looked into

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Review from John G (Friend of Resident) published on 4 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff offer a magnificent service and treat the patients with the utmost care. There is also lots of good humour to help make the days become enjoyable and have a meaning.
The facilities are not the best but are adequate in the sense of being comfortable. I have been visiting for almost 7 years
and throughout all that time, the home has always been an enjoyable place to visit, with a continued record of great care.
Reply from Sue Tunstall, Registered Manager Greenwell House at Greenwell House

Thank you for taking the time to review our care home. Yes, our staff are wonderful and we do enjoy chatting to both our residents and visitors in an appropriate jovial manner which as you rightly say can make the days, not to mention the home atmosphere, brighter and welcoming.

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Review from Kathleen A (Daughter of Resident) published on 3 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault anything about Greenwell House. The care and attention they have given my mother is top class. The staff are fantastic. Nothing is too much trouble for them. They always have time for everyone. The home is kept spotless. The food is homemade and plenty of variety.
My mother is bedbound
but is extremely well looked after. Her ailments are well monitored to ensure she is not in any pain. Cleanliness was always something she was fanatical about and the staff ensure everything is perfect for her.
I could not find a better home anywhere for my mother. I would like to thank all the staff for their dedication and care.
Reply from Sue Tunstall, Registered Manager Greenwell House at Greenwell House

Thank you for taking the time to review Greenwell House.
Comments like these which I have passed on to the staff are very much appreciated and make them feel valued and appreciated.

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Review from Adrian G (Husband of Resident) published on 3 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care, love and attention that all the staff give to my wife. They understand all her needs and she is very happy and content in the home. I would recommend anyone to Greenwell House.
Reply from Sue Tunstall, Registered Manager Greenwell House at Greenwell House

Thank you for taking the time to complete the review card and the kind comments you have made in completing it.

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Review from David R (Friend of Resident) published on 3 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Residents are looked after well. The staff are always pleasant, obliging and when visiting are always made most welcome.
Reply from Sue Tunstall, Registered Manager Greenwell House at Greenwell House

Thank you for taking the time to review Greenwell House - your comments are appreciated and we as a staff team will action areas where you feel we could improve as much as we can.

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Review from Michele R (Relative of Resident) published on 3 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My relative came to Greenwell House after a spell in hospital and an NHS home. He has Parkinsons Disease and has been treated with the utmost respect since his arrival. The way the home is set up suited my relation as he is encouraged to participate in the life of the home despite his illness. His sense
of humour is encouraged and reciprocated by staff. He has thrived in the friendly homely atmosphere.
Reply from Sue Tunstall, Registered Manager Greenwell House at Greenwell House

Thankyou for your review of Greenwell House and our staff.
It is always pleasing to receive positive comments and kind words about our home and staff and the care they give.

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Review from V P (Granddaughter of Resident) published on 8 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Fantastic care, albeit my grandmother, was unfortunately only there for a short period of time.
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Review from Alison B (Daughter of Resident) published on 8 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I visited Greenwell House to meet staff pending my mother's need for nursing care, I was met by very supportive and caring staff very responsive to my mother's needs and noticeably also to those already in the home.
Once her stay began, she received excellent care. All the staff introduced themselves
and were very attentive. Unfortunately, my mother's stay was very short due to ill health but the dignity the staff showed her and the thoughtfulness to me as a relative was exemplary I cannot thank the staff enough.
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Review from T B (Son-in-law of Resident) published on 8 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very caring and genuine care home.
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Review from W M (Husband of Resident) published on 21 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A well-run care home.


The staff are very efficient and attentive.

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Review from Carolyn C (Niece of Resident) published on 20 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are caring and friendly. They are happy to assist at all times when I've spoken to/with them. My aunt is well looked after and treated well.
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Review from P M (Daughter of Resident) published on 20 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found Greenwell House an excellent home for my mum.
It has a welcoming homely atmosphere.
All the staff are very caring and attentive and respect her wish for privacy when needed.
I would certainly recommend Greenwell House to anyone requiring a care/nursing home.
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Review from C D (Friend of Resident) published on 19 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff are very welcoming whenever we visit. They are very supportive of the resident's wife (my friend) and always willing to answer any queries. The staff have a lovely manner with the residents we visit, respecting and treating him with dignity while conversing in a cheerful and encouraging
manner.
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Review from S T (Friend of Resident) assisted by family/friend published on 27 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's a good home and I am very pleased there was a room available for my husband. We could not have found a better place.
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Review from Valerie N (Relative of Resident) published on 30 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the third occasion in which our family have used Greenwell House on a long-term basis. As before, the service was excellent, the rooms, bedding etc. spotless and the staff are extremely kind and helpful and because the Care Home is small, it has a lovely, large family home feel.
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Review from Malcolm W (Son of Resident) published on 18 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was a resident at Greenwell House when he required nursing care. The care and attention he received during this time was exemplary. Each and every one of the staff were kind, considerable and respectful toward him. He was very well cared for in terms of his medical needs, but more than this,
the staff took the time to talk to him and to get to know something about him, his background, his family and his life. This was bourne out of genuine interest for him and a desire to engage with him as a person. The family are extremely grateful to all the staff are Greenwell House for the kindness and support during what was a difficult time.


Wonderful.

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Review from Colin R (Nephew of Resident) published on 6 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my aunt was a resident for two weeks, the care provided was excellent. All staff were extremely friendly and made my aunts stay very comforting. Would highly recommend this nursing home.
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Review from Alison T (Sister of Resident) published on 4 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have previously reviewed Greenwood House but following the death of my brother who was a resident there I felt that I must comment on the wonderful end of life nursing care that he received, the warmth and kindness of the nursing staff was something I could not have imagined, they supported us as
a family and gave my brother the very best care he could have received. Greenwell House really is a special place and every member of the team deserves a huge pat on the back. Many thanks
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Review from Pamela W (Sister of Resident) published on 5 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager, senior staff, carers and all staff involved in the home are very welcoming and approachable and the highest standard of care is provided. It has a lovely homely atmosphere and I am always at ease when I go home each day after visiting and we couldn't have made a better choice. My family
and myself would certainly recommend Greenwell House to anyone requiring a care/nursing home.
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Current Review Score: 9.1 (9.141)

Overview of Review Score

The Review Score of 9.1 (9.141) out of 10 for Greenwell House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.766 for Greenwell House is calculated as follows: ( (38 Excellents x 5) + (7 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 47 Ratings = 4.766
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.375 Points relating to the number of positive Reviews for Greenwell House is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 4 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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