Greenwell House

My husband's cousin is at Greenwell. She had a stroke and was left severely impaired. She was very reluctant to move into a care home, but she needs constant care and support. The staff are unfailingly welcoming to us, kind and caring and Greenwell House is always a cheerful place to enter - everyone has a smile on their face. They have found room for a few of our cousin's personal possessions such as pictures etc and this has helped to make her feel the space is more her own. Her room is always immaculate and clean. It is an older building, but my own mother stayed in a much more up to date care home where the surroundings were wonderful, but the dedication, care and kindness were missing. Kindness, care and friendliness are always the most important thing in any care home.

My parents were both cared for at Greenwell. They had the best care there was. The care was above and beyond. Making my parent's last years easier for them and their relatives and my family give them a huge thank you and would recommend Greenwell for its care and devotion to anyone looking for a care home for their loved ones.

We knew he was in the home for end-of-life care, and the staff were so incredibly kind both with ourselves and also, most importantly, in treating him with respect and dignity and always acting and thinking in a way which seemed very 'patient-centred'. They were also supportive and honest with us - both manager and one member of staff, in particular, for taking time to talk to us and make sure we were fully informed about his situation. This is well above what we had experienced elsewhere and was hugely appreciated and helped us adjust to his situation. I wouldn't hesitate to recommend Greenwell - a great combination of experience, professionalism, warmth and smiley staff.

My wife spent five weeks at Greenwell House, having spent fifteen weeks in hospital with a pulmonary embolism (blood clots in the lungs). During her stay at Greenwell House she was treated with excellent care to keep her comfortable until she passed away. We were able to visit unrestricted throughout during her stay. The staff were very sympathetic and kept us informed.

Since the start of the COVID epidemic and for nearly 10 months, I have been unable to see my dad in person. The manager and all her team that I have spoken with over this time, have updated me in an honest and sensitive way whenever I have contacted them. When you feel so useless due to restrictions, it is good to know Dad is being cared for by staff who are kind and caring. The staff have had their own health challenges to deal with which would have caused additional stress on the running of the nursing home and I just want to say thank you to you all. They are only two small words but come from the heart. Keep up the good work.

He was a resident during the Covid lockdowns, but the home could not have been more understanding and helpful about visits, ensuring, in particular, that I was with him on the day that he died.

All the staff at Greenwell went the extra mile to make Dad happy. Their job was made difficult with Corvid, but they did a fantastic job. They were very kind to all of us in his family at a difficult time, this will stay with me forever. There can be nowhere better.

The care our mum received at Greenwell was way and above what we could have hoped for. Always treated with respect and dignity. All the staff were happy and cheerful, and always helpful. Nothing was too much trouble helping us as a family in a very difficult time. Couldn't recommend it highly enough.

Our mother had dementia and in her final days at home, she had excellent care going to her home. As her condition deteriorated, she needed more care. Local services were involved, they would not increase her care so it was terrible to see a 94year old lady left with no access to the toilet. Our prayers were answered and the angels arrived and she went into Greenwell care home. The care she received was wonderful, the staff made her last few weeks very comfortable. My sister and I cannot praise them enough. So please feel happy if you have to put a loved one in care. There is no better care home than Greenwell. We love the staff and thanks to them all.

When we went to look around Greenwell House for my mother-in-law it was such a homely feeling. She has been there for 7 months and is really happy. All the management and staff are so caring and kind to her and us when we visit, nothing is too much trouble and always offered tea/coffee. The place is always clean and the food is good. I would definately recommend it to anyone looking for a care home.

Mum went into Greenwell House initially for respite care after a spell in hospital but it was evident that she couldn't manage on her own and as she settled so well she is now a permanent resident there. As soon as you walk through the door there is such a welcoming and friendly atmosphere, the staff are wonderful and nothing is too much trouble. It's a home from home and all of us are treated more like family. It may not be a state of the art home but in Mum's words she just wanted to be safe and she is, - safe, secure and extremely well looked after by a dedicated and friendly team - what more could we ask for.

My dear dad had his final days in Greenwell House, Bedale and myself and all the family were so so taken care of as well as our dear Dad. His passing was made so much easier as the angels that care for them are just amazing. They gave us such strength which has brought such peace to our family. If it was me I would like my last days there, praise indeed.

Thank you to all the staff.

I was absolutely delighted and very relieved to see that my brother was treated with so much care, dignity and genuine love and kindness. This home has a lovely friendly atmosphere and my brother's last few weeks were made as comfortable and pain-free as possible, with so much attention and kindness was given to him. Thank you for everything.

I know nothing of the organisational side so it's difficult to comment on the value for money.

Greenwell House is a very friendly family atmosphere created by all of the excellent staff. The cleanliness at times was excellent. I would certainly recommend this care home to anyone.

Very caring and loving people who were always totally professional as well. Well maintained facilities.

My father in law moved into Greenwell House in April 2019 as his care needs became so high due to terminal cancer. During his care at the home, he was treated with such love and dignity, and formed close bonds with the staff that put a smile on his face even on his last day. We are forever grateful to the manager and her amazing team for all they did for us and my father in law.

The care my father has received has been excellent. As his condition has changed they have adapted to keep him pain-free and comfortable. The staff are superb and really try to get to know the patients and build friendships in very difficult circumstances. Their care and compassion are amazing.

Thank you to all the staff you are the best.