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Barchester Mount Vale Care Home

Yafforth Road, Northallerton, North Yorkshire DL7 8UE
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Barchester Mount Vale Care Home, Northallerton
Barchester Mount Vale Care Home, Northallerton
Barchester Mount Vale Care Home, Northallerton

Mount Vale, provide high-quality 24-hour nursing care and residential support, alongside expert care for those living in the dedicated Memory Lane Community.

Staff are proud to be one of the first homes to be accredited as part of Barchester’s 10-60-06 Dementia Care programme, reflecting the enhanced quality of dementia care and improved quality of life experienced by those they support. They also offer respite care and short breaks, which can be...  

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Care Provided by Barchester Mount Vale Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,609N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

Contact Barchester Mount Vale Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Susan Carter (General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (67)
  • Single Rooms with ensuite Wet Room (2)

Barchester Mount Vale Care Home Reviews (94)

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9.8

Barchester Mount Vale Care Home has a Review Score of 9.8 (9.792) out of 10, based on 31 reviews in the last 2 years. Over all time Barchester Mount Vale Care Home has 94 reviews.

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Showing 94 reviews matching selected criteria
Review from D B (Son of Resident) published on 19 May 2017 Submitted via Review Postal Card
Overall Experience
My father moved from a care home flat in Stokesley and died in Mount Vale.

He received all the care in the world.

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Review from Rhona H (Resident / Service User) published on 15 May 2017 Submitted via Review Postal Card
Overall Experience
Very Kindly looked after and fed by one carer each meal time. Anyone blind or needed help at all has all the help needed for them.

It is all done with a smile and care always.

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Review from Flora T (Resident / Service User) published on 27 April 2017 Submitted via Review Postal Card
Overall Experience

Home is very clean and friendly with excellent caring staff. For long stay residents, this is a very good home.

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Review from Ann C (Cousin of Resident) published on 30 March 2017 Submitted via Review Postal Card
Overall Experience

My cousin was at Mount Vale Care Home for four months she was very well looked after by the staff I believed she seems to be very happy. At the end of her life with the good care, she slipped away very quickly and gracefully.

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Review from L H (Daughter-in-law of Resident) published on 10 March 2017 Submitted via Review Postal Card
Overall Experience
My Father-in-law is happy here, but he regularly complains about the food, over cooked veg and chewy meat.

Also, I think it would be nice for the nursing staff or someone to contact us to say how they think he is doing.

Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home

Thank you for your review. We take all comments seriously and are keen to keep relatives involved in the care of their loved ones. Your father in law is very involved in his own care and discusses with the care team and me on a regular basis. He is an active member of our Residents Catering...  

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Review from Joan B (Wife of Resident) published on 7 February 2017 Submitted via Review Postal Card
Overall Experience

The care given is second to none. My husband has been a resident for over seven years. I was unable to care for him at home as he needed to be hoisted. As his illness has progressed the gentle care he gets gives me peace of mind. He has to be turned during the night and as he spends part of his day in a wheelchair, but is put in his electric chair when the carers think he needs a change of position or he is in pain. There is an excellent activities programme each day and regularly guest singers, tea parties which are themed. The chefs (2) are excellent and residents have a choice for each meal. My husband has a soft diet for his swallowing and he, too, gets a choice. My family and I recommend Mount Vale very highly.

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Review from Louise S (Daughter of Resident) published on 19 January 2017 Submitted via Review Postal Card
Overall Experience

My father received two weeks respite care having been assaulted in another home in the area. He had been living at home prior to this period. The care and kindness given to dad and his family were excellent. The staff on the dementia floor were intuitive to dads needs and helped restore his confidence, dignity and pride. They helped him smile again. Walking into Mount Vale Care Home was like walking into a big pair of open arms which embraced us all. Thank you all wholeheartedly for all you do and the difference you made to our lives.

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Review from Yvonne B (Daughter of Resident) published on 10 January 2017 Submitted via Review Postal Card
Overall Experience

Thank you for the care and understanding shown to my mother. The high standards of cleanliness, care and overall wellbeing are to be praised, to all members of staff. It makes our visits enjoyable and our feelings relaxed knowing that our mother is getting such excellent care. Special mention for the nurse.

Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home

Thank you for your review. It means a lot to have your feedback. Our team continue to work hard towards delivering excellent care to our residents

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Review from Angela R (Relative of Resident) published on 12 December 2016 Submitted via Review Postal Card
Overall Experience

My experience of Mount Vale could not be better. The staff are kind and caring at all times. When a guest arrived at lunchtime, the staff went out of their way to provide an extra meal.

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Review from Bev L (Friend of Resident) published on 12 December 2016 Submitted via Review Postal Card
Overall Experience

On arrival at Mount Vale, every member of staff go out of their way to say hello making you feel so welcome. We had a spillage in the room which went all over the furniture and my friend I was visiting. A member of staff came dashing in, cleaned up both room and my friend, reassuring that all was not a problem.

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Review from David H (Resident / Service User) published on 14 November 2016 Submitted via Review Postal Card
Overall Experience

Care good. Nursing back up good. Home generally clean and cared for. Carers - attentive. Food could be improved.

Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home

Thank you for your comments. We listen to the views of all our residents with regards to the meals served. We usually discuss and work together to resolve any issues at our Bi-monthly Residents Catering Committee Meeting.

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Review from Brenda T (Resident / Service User) published on 12 May 2016 Submitted via Review Postal Card
Overall Experience

After a long time with severe right shoulder problems, I had a full replacement on 18th April 2016, On the second day I went into Mount Vale for general care and rehabilitation for two weeks. It was a most successful move and I was extremely well cared for by all levels of staff and had good nursing. I left on 2nd May to go home with help living in. My recovery has been seriously accelerated due to the care in Mount Vale.

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Review from Michael B (Resident / Service User) published on 20 April 2016 Submitted via Review Postal Card
Overall Experience

Mount Vale has been a sanctuary where I have been able to convalesce.They understand my dementia and have been supportive, caring, compassionate, friendly etc. They have been supportive, caring, compassionate, friendly etc. They have dealt with me with great respect. All nursing staff carers, restaurant staff, laundry staff and admin staff have all been wonderful. They come and chat, they come whenever I ring the buzzer (and that's been often!) They have been a strength for my wife. Food is fine in room or in restaurant. Lovely clean, beautiful building. Clothes all beautifully cleaned. I have no hesitation to return for respite care soon.

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Review from Dorothy H (Sister of Resident) published on 15 April 2016 Submitted via Review Postal Card
Overall Experience

I stayed over two nights and found everybody caring and helpful. A very pleasant quite a general atmopshere

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 01 April 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (60) & Events (0)

News
  • 28 Aug 2026

    Mount Vale Care Home in Northallerton is inviting residents, families, friends and members of the local community to bring along their four-legged friends for a fun-filled Dog Show on Saturday...

  • 25 Jun 2026

    In order to support residents’ relatives and friends, and the local community, Barchester’s Mount Vale Care Home in Northallerton is hosting a free colour analysis event and cheese and wine...

  • 14 May 2026

    What a wonderful couple of days we’ve had celebrating Victory in Europe Day. A lovely street party filled with scones, cream and jam, homemade cakes, a quiz, sing-alongs and watching...

Upcoming Events

There are no upcoming events for Barchester Mount Vale Care Home.

Awards / Recognitions (15)

Accreditations

There are no accreditations posted yet for Barchester Mount Vale Care Home.

Meet the Team (19)

Susan Carter
Susan CarterJob Title Senior General ManagerJoined 2026

Hi, I’m Sue.

I began my career in care in the early 1990s, starting as a Care Assistant. Over the years, I have progressed through various roles, including a Regional Support role, and have gained a wealth of knowledge and experience within the care sector. I have had the privilege of managing multiple homes, including working as a turnaround manager.

I am passionate about building strong teams and creating a positive environment where residents can live their best lives. Ensuring that residents receive the highest standard of care and have the best possible experience is something I truly care about.

Outside of work, I am a proud mum and have two dogs who bring lots of joy to my life. I enjoy crocheting and can never resist buying more wool! I also love going to the pictures every week and enjoy listening to music.

I feel incredibly proud of my career in care and remain passionate about making a difference to the lives of residents, their families and the teams I work with.

Camille Jomento
Camille JomentoJob Title Deputy ManagerJoined 2026

Hi, I’m Camille, Deputy Manager and Registered Nurse at Mount Vale Care Home.

I used to work in a different care home as a nurse, supporting residents with a variety of nursing and complex care needs. My experience in care has taught me that good nursing isn’t just about medications, observations and care plans; it’s about knowing the person behind them. Everyone has a story, and I’ve always enjoyed getting to know it.

One of my favourite parts of my role is leading and supporting our clinical team. I love coaching people, sharing knowledge and seeing someone grow in confidence. I try to be the person I wish I’d had around when I was learning: someone approachable who will help rather than make you afraid to ask questions.

I also genuinely enjoy spending time with our residents and learning about who they were before they came to live with us. They’ve had careers, families, adventures, romances, mischief and entire lives before we ever met them. Sometimes their stories are much more interesting than anything I could find on Netflix!

Outside of work, I’m a committed documentary binge-watcher, particularly anything involving true crime, investigations, war, soldiers or medicine. I also love House and Grey’s Anatomy. Apparently, working in healthcare all day and then coming home to watch fictional healthcare is my idea of switching off! On a good day, you may also find me in Wetherspoons.

I don’t have pets of my own, but I’ve managed to acquire several honorary ones! I’m friends with Ruby, a Spaniel–Black Labrador cross, and I’m the proud god-fur-parent to two cats, Whiskey and Kobe.

I take my work and responsibilities seriously, but I don’t think that means we have to be serious all the time. Care can be challenging, and sometimes a little kindness, a good conversation, and the right joke at the right time can completely change someone’s day.

At heart, I’m a people person. Whether I’m supporting a resident, coaching a colleague, solving a problem or simply making someone smile

Mamta Thapa
Mamta ThapaJob Title Registered General NurseJoined 2025

Hi, my name is Mamta, and I’m a General Nurse at Mount Vale.

Before qualifying as a nurse in 2023, I worked as a Health Care Assistant. This experience gave me a strong passion for caring for others and supporting people in their daily lives.

One of the things I enjoy most about working at Mount Vale is spending time with our residents and their families. I love getting to know them, hearing their stories and learning about their lives and history. Building those meaningful relationships is a very special part of my role.

Outside of work, I enjoy spending time with my family. I also like keeping active through paddling and going to the gym.

Brenda Otieno
Brenda OtienoJob Title Registered NurseJoined 2026

Hi, I’m Brenda, a Registered Nurse at Mount Vale Care Home.

I started my nursing journey as a student and qualified as a Registered Nurse in 2012. I went on to work in London before joining the team at Mount Vale.

The warm and welcoming environment at Mount Vale, along with the wonderful residents, makes every day special. I enjoy getting to know each person, building trusting relationships and providing compassionate care that makes a genuine difference to their day.

When I am not at work, I enjoy going on nature walks and swimming. I’m also passionate about caring for others, meeting new people and making new friends.

I’m incredibly proud to be part of the Mount Vale team and feel privileged to make a positive difference to our residents every day.

Yvonne Becker
Yvonne BeckerJob Title Registered General NurseJoined 2026

Hi, my name is Yvonne, and I’m a General Nurse at Mount Vale. I qualified as a nurse in 2006 and, before joining Mount Vale, spent my nursing career working in hospitals.

My working life began in a few very different roles. I was a bingo caller in an arcade, worked as a cleaner and also spent time working in a factory. These experiences have given me a varied background and helped shape the person I am today.

One of my favourite things about working at Mount Vale is getting to know our residents and learning about their lives, experiences and stories. I really enjoy taking the time to listen and build meaningful relationships with them.

Outside of work, I’m a proud mum and enjoy spending time with my family. I love walking my dog, and I’m also a keen gardener. I have a pond at home, which I really enjoy looking after and watching the wildlife around it.

Danny Dixon
Danny DixonJob Title Head ChefJoined 2021

Hello, my name is Danny. I joined Mount Vale as Head Chef in August 2021.

I have over 30 years of experience as a Chef and am delighted to be working at Mount Vale to provide our wonderful residents with delicious and nutritious meals. I always ensure I plan a variety of options throughout the week, taking into consideration each resident's likes and dislikes.

Louise Chapman
Louise ChapmanJob Title Activities CoordinatorJoined 2010

Hi, my name is Louise. I have been working at Mount Vale since 2010. I am the activities coordinator. I am here to promote the well-being of our residents and ensure they have a variety of activities to get involved in. I love finding new creative ways to engage our residents and involve our local community.

I am a dementia champion for the home and enjoy continuing to learn and find more things I can do to help promote the well-being of our residents.

I love spending time with each individual, getting to know them so I can add individual needs into our plans. I love building strong relationships with our residents and families.

I am a crafty person and can be found doing diamond art and lots of other creative things when I am not at work. I love spending time with my family and going for walks with my dog Dottie and cuddling my cat Loki.

Julie Anderson
Julie AndersonJob Title Head House KeeperJoined 2014

Hello, my name is Julie.

I have been working at Mount Vale since 2014 and take great pride in my work. My job is to manage our housekeeping team to ensure our residents' homes are well kept and always clean.

I enjoy spending time with the residents, and I always make sure I make time to chat with them.

Corallee Middleton
Corallee MiddletonJob Title Health Care AssistantJoined 2026

Hi, my name is Corallee. Before joining Mount Vale in 2026, I worked in retail and spent time caring for my nan, which was a very special and rewarding experience for me.

I really enjoy spending time with the residents at Mount Vale, getting to know them, listening to their stories and learning about their lives and history. I feel it is important to build genuine connections and make each person feel valued and heard.

Outside of work, I have two cocker spaniels who keep me busy! I love taking them for walks and enjoying the outdoors. In my spare time, I also enjoy reading and embroidery.

I’m really enjoying my time at Mount Vale and look forward to continuing to get to know our wonderful residents and being part of their lives.

Shona Munro
Shona MunroJob Title ReceptionistJoined 2009

Hi, my name is Shona.

I have been with Mount Vale since 2009, and being receptionist, my job is to welcome all new residents, loved ones and visitors to the home with an inviting smile! As well as answer our incoming phone calls. If you have any questions about our home, please give us a call. I am always happy to help.

I love my job because I meet or talk to someone new every day!

Dorothy Houghton
Dorothy HoughtonJob Title Health Care AssitantJoined 2026

Hi, I’m Dorothy, a Care Assistant at Mount Vale Care Home.

I have worked in care for many years in Scotland, where I have gained valuable experience supporting and caring for others. I truly enjoy my role and love getting to know our residents, learning about their lives, interests and experiences. Building meaningful relationships with residents and making a positive difference to their day is something I find especially rewarding.

Outside of work, I enjoy walking, listening to music and spending quality time with my family. I’m a proud mum, and my family means a great deal to me.

I’m also a proud dog owner and love spending time with my four-legged friend.

Sandeep Peter
Sandeep PeterJob Title Health Care AssistantJoined 2026

Hi, I’m Sandeep. I previously worked as a delivery driver and project engineer, which gave me a varied range of experience and helped me develop a wide range of skills.

I really enjoy spending time with our residents and getting to know them as individuals. Building relationships, listening to their stories and learning about their lives is something I find very rewarding.

Outside of work, I enjoy walking, going to the gym, spending time with cars and, most importantly, spending quality time with my family.

Shaki Osafehinti
Shaki OsafehintiJob Title Health Care AssistantJoined 2026

Hi, I’m Shaki, a Healthcare Assistant at Mount Vale Care Home.

Before joining Mount Vale, I worked as an agency support worker and, before that, as an administrative officer in my home country. These roles gave me valuable experience supporting others, which I have been able to bring into my role at Mount Vale.

I really enjoy getting to know our residents and spending time with them. Building positive relationships and being there to support people is something I find very rewarding, and I believe that kindness can make a real difference, especially when someone is going through a difficult time.

Outside of work, I enjoy spending quality time with my family. I also love reading and jogging, which helps me stay active and fit.

I don’t have a particular pet, but I do enjoy watching squirrels from afar! I’m also someone who genuinely enjoys helping people who may be struggling or in need of support, and I believe that everyone deserves kindness and understanding.

Tracy Millichap
Tracy MillichapJob Title HostessJoined 2014

Hi, my name is Tracy. I joined Mount Vale in 2014, and I am a hostess.

I love my job as I am able to have lovely conversations with all of our residents and relatives every day. Previous to working at Mount Vale, I was a housekeeper or BT for 18 years, as well as being a creche leader at my local leisure centre.

Outside of work, I enjoy walking my dog and spending time with my family. I love animals, and I love to go out on adventures.

Bill Horsbury
Bill HorsburyJob Title GardenerJoined 2024

Hello, my name is Bill. I joined Mount Vale in 2024.

I am the gardener here, and I love being out creating beautiful grounds for the residents, family and community to enjoy. I enjoy gardening, playing pool, wildlife and going on holidays. I am proud to say I have won awards for Stockwell Council for the 'Britain in Bloom' and a gold medal at the Cheshire Show.

In my spare time, I also enjoy fundraising for charities.

Carol Watson
Carol WatsonJob Title House Keeping AssistantJoined 2009

Hello, my name is Carol.

I have worked at Mount Vale since 2009. I have always worked in the housekeeping team - before my career started at Mount Vale, I worked at another care home as well as a hospital. I love my job because I get to chat with each resident every day and hear all about their life stories.

Outside of work, I like to go for walks and visit my local pub with my friends and colleagues to socialise.

Lynne Green
Lynne GreenJob Title House Keeper and Receptionist

Hi, I’m Lynne.

I have had a varied career and have enjoyed many different roles over the years. I worked as an office junior at Boots for 20 years, ran a pub for a couple of years, and have experience in home care and as a Healthcare Assistant with the NHS. I also worked in retail before retiring. After retirement, I joined Mount Vale Care Home, where I now work as a receptionist and cleaner.

I really enjoy spending time with our residents, learning about them and helping to make a positive difference to their day. I’m a real people person and enjoy getting to know everyone.

When I’m not at work, I enjoy doing jigsaws, reading, watching sport and completing crosswords. I also love walking my greyhound and spending time with my four-legged friend.

Joanna
Joanna Job Title HairdresserJoined 2021

Hi, I am Joanna. I am the hairdresser at Mount Vale and have been since 2021.

I have been a hairdresser for over 30 years. I love being able to come to Mount Vale and get to know all the residents and hear their stories while doing their hair. I find it a very rewarding job.

Outside of work, I love spending time with my family and walking my rescue dog, Hannah.

Neil Tretheway
Neil TrethewayJob Title Regional Home Trainer

Hi, my name is Neil, and I’m the Regional Home Trainer at Mount Vale.

Before joining Mount Vale, I worked as a Health and Safety Officer and Training Manager, bringing my experience and passion for supporting people into my role today.

My favourite thing about Mount Vale is the residents. I really enjoy spending time talking with them, getting to know them and hearing their stories. I also enjoy supporting the staff team with their training and helping them develop the skills and confidence they need to provide the best possible care.

Outside of work, I’m a proud dad and enjoy keeping active. I love playing golf, fishing and going for walks with my Springer Spaniel.

I’m proud to be part of the Mount Vale team and enjoy making a positive difference to both our residents and staff.

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