Barchester Mount Vale Care Home

Yafforth Road, Northallerton DL7 8UE
Review Us
9.7 84 Reviews
  • Barchester Mount Vale Care Home, Northallerton
Mount Vale, provide high-quality 24-hour nursing care and residential support, alongside expert care for those living in the dedicated Memory Lane Community.

Staff are proud to be one of the first homes to be accredited as part of Barchester’s 10-60-06 Dementia Care programme, reflecting the enhanced quality of dementia care and improved quality of life experienced by those they support. They also offer respite care and short breaks, which can be pre-booked up to a year in advance.

A beautifully restored, former maternity hospital, Mount Vale is located in the scenic Northallerton. It has easy access to both the North Yorkshire Dales, Cleveland and the historic city of York.

The home is also situated close to Thirsk, Ripon, Yarm, Stokesley, Richmond and Bedale, so is well placed for visiting friends and family, who are always welcome.

The care home is ideally suited to meet your needs, so why not call in for a cup of tea or coffee and see for yourself? Staff look forward to seeing you soon.
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Care Provided by Barchester Mount Vale Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1609

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Mount Vale Care Home to find out the exact price for your requirements.

Contact Barchester Mount Vale Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Mount Vale Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Trudi Gilliespie (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (67)
  • Single Rooms with Ensuite Wet Room (2)

Barchester Mount Vale Care Home Reviews (84)

9.7

Barchester Mount Vale Care Home has a Review Score of 9.7 (9.746) out of 10, based on 26 reviews in the last 2 years.
Over all time Barchester Mount Vale Care Home has 84 reviews.

Overall Experience
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Date Published
  • 84
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Reviewer Connection to Barchester Mount Vale Care Home
  • 29
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Total of 84, showing 1-20
Review from Adrian J (Husband of Resident) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care in a lovely environment. Feels more like a hotel than a care home.
Christmas decorations, activities and ambience excellent.
The staff are friendly and interact very positively with the Residents. Catering is very good
In summary an Outstanding Care Home.
Reply from Sarah Van Der Merwe, Admin at Barchester Mount Vale Care HomeThank you for your positive review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the teams. All the best for 2026 Adrian.
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Review from Edward M (Respite Resident) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I received excellent care throughout my stay. Wonderful staff in every way - food first class.
Reply from Sarah Van Der Merwe, Admin at Barchester Mount Vale Care HomeThank you for your positive review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the teams. It was a pleasure to look after you in our home and hope you are fit and well and all the best for 2026 Ted.
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Review from Ruth R (Respite Resident) published on 31 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good experience. Always smiling helpful people around. The food was right for me but always a choice if needed. The activities kept me busy and happy mixing with other residents. The marking of options doesnt give justice to the care and attention in every way.
Reply from Sarah Van Der Merwe, Admin at Barchester Mount Vale Care HomeThank you for your positive review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the teams. It was a pleasure to look after you in our home and hope you are fit and well and all the best for 2026 Ruth.
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Review from Paul B (Husband of Resident) published on 22 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a lovely welcome we received when looking for a nursing home for my wife. The room is lovely and all her needs have been met. The staff are so friendly and caring.
Reply from Sarah Van Der Merwe, Admin at Barchester Mount Vale Care HomeThank you for your positive review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the teams
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Review from B C (Daughter of Resident) published on 16 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum went into Mount Vale care home Northallerton for four weeks restbite. She was very well cared for by all the staff. She came home walking better and looking great.
Reply from Sarah Van Der Merwe, Admin at Barchester Mount Vale Care HomeThank you for your positive review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the teams
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Review from Irene W (Resident) published on 8 December 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
We were not told there was Building works The noise above my room for a week made it impossible to stay in my room. There is a very nice staff but they cannot do two things at once, shortage of staff. Buzzers take a long time to answer and tea or coffee are not always brought round at 10-11 o clock
or 3 pm. not enough staff Activities are not always available because shortage of staff.
Reply from Barchester, The Feedback Team at Barchester Mount Vale Care HomeThanks for taking the time to leave your review. We're sorry to read of your experience whilst staying with us at our Mount Vale Care Home. We understand on speaking with the home, the refurbishment work was planned for a floor above yours, however during your time with us you hadn't raised this as a concern until you were at the end of your stay sadly. We'd like to reassure you our staffing levels are aligned with residents needs and this is kept under continuous review, and we wish to apologise for the day where the activities were running a bit later than planned. If you'd like to provide further feedback about your stay with us, please reach out to the General Manager who would very much like to hear your feedback. Kind regards, Barchester's Customer Feedback Team.
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Review from H D (Stepdaughter of Resident) published on 28 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Throughout her time at Mount Vale my stepmother was well looked after, happy and comfortable. All of the staff were caring and helpful however, I visited her, she always said that she was very content with her care and surroundings. Many thanks to all, from catering to housekeeping, carers and management.
Reply from Sarah Van Der Merwe, Admin at Barchester Mount Vale Care HomeThank you for your positive review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the teams
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Review from Anne F (Daughter of Resident) published on 18 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Out 96 year old mum has been living at Mount Vale for over a year now and she's received excellent care throughout. Staff are all professional, caring and responsive, and the surroundings/home is lovely.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Mount Vale Care HomeThank you for your positive review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the teams
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Review from Mandy B (Sister of Resident) published on 17 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so grateful to all the staff at Mount Vale for taking our learning disabled sister after she suffered trauma and was bed-bound after hospital visit that lasted 5 weeks.
She hadn't washed/showered had her hair done or got out of bed for 4 years.
After arriving at Mount Vale she has been showered,
dressed each day, and goes to the dining room to ear
We are delighted with the care she has received
Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Mount Vale Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Margaret L (Relative of Resident) published on 1 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very short visit but wonderful care attentive care with resident and the family.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Mount Vale Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Barbara B (Great-Niece of Resident) published on 1 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care of my great aunt, despite only being there a short time. Attentive to resident needs but also needs of family. Thanks everyone. x
Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Mount Vale Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Andrew H (Son-in-law of Resident) published on 1 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot reccomend Mount Vale Care Home enough. The quality of staff is heartwarming. They are proffesional, attentive and most of all caring. If you need a care home for a loved one you need look no further than Mount Vale.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Mount Vale Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from A J (Wife of Resident) published on 12 August 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The staff at Mount Vale are very caring but the home definitely has insufficient staff mainly because some of the residents with dementia on the the 1st floor need a lot of care and attention. I usually visit in an afternoon and it is often impossible to find help if my husband needs to be cleaned or
changed. I sometimes do it myself but at 87 years old I find it difficult and sometimes staff have to stay in the lounge "on watch" as residents can't be left safely. An extra member of staff would really help. Sometimes it is obvious my husband hasn't had a shave for 3 days. I am grateful for all that the staff do but considering the cost of care it would be nice if he had a more frequent shave and perhaps his pad could be checked now + again
Reply from Barchester, The Feedback Team at Barchester Mount Vale Care HomeThanks for taking the time to leave your review and for your kind words about our staff at Mount Vale. We're sorry to learn of your concerns, the Manager was not aware of these and would like to discuss them with you on your next visit, however if you'd prefer to share your thoughts with our team, please contact us on feedback@barchester.com Kind regards, Barchester's Customer Feedback Team.
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Review from K W (Sister of Resident) published on 30 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister moved in just last week 2-7 2025 and the change in her is incredible - from day 1 the staff have been nothing but amazing - extremely friendly, couldn't do enough for us, very supportive - I went to visit her at the weekend, she's bedbound, in her last home she was always just dressed in a
nightie 24/7, she said with a smile on her face "Look what I'm wearing", pulled the quilt back and she was fully dressed, wonderful, we went to visit her today and for the 1st time in years she'd had a shower, was sat in her wheelchair waiting to go to the hairdressers. The family cannot thank the staff enough.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Mount Vale Care HomeThank you for your positive review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and the team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the teams.
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Review from Paddy B (Husband of Resident) published on 14 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been in Mount Vale for 3 years. During that time I have visited her most days. To my great surprise she settled in straightaway & has remained very settled ever since. This is a tribute to the love & care given her by the staff. I couldn't hope for a better place for her.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Mount Vale Care HomeThank you for your positive review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the teams.
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Review from G B (Husband of Resident) published on 4 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What an excellent care home Mount Vale Care Home is. My wife is looked after in an excellent manner and I am delighted to say so in this report.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Mount Vale Care HomeThank you for your positive review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the teams.
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Review from Anna P (Daughter of Resident) published on 18 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has settled in really well. The care home staff were very empathetic from the first phone call, to looking round and settling mum into the home. The care and compassion they have shown for the whole family has been excellent throughout this process. Mum now has the space to move around freely and
she is always pleased to see and interact with the care home staff.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Mount Vale Care HomeThank you for your positive review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the teams.
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Review from Michael D (Son of Resident) published on 28 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care here is dedicated, professional and dynamic. The staff are motivated, energetic and aware of every patient's requirements. This is an impressive environment in many respects. The food is very good as is the standard of care. The fabric of the building is very sound and the decoration is very
good.
Reply from Jane Longstaff, On behalf of Mount Vale at Barchester Mount Vale Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from J B (Daughter of Resident) published on 24 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The dementia care is of a very high standard. The staff take the trouble to connect with the residents and are both kind and empathetic. All the staff work very hard to meet the needs of their residents and families. When the undertaker collected my father, he said in 25 years, he had never seen such
a level of respect and dignity from staff at a care home. The nurse who was in charge was a brilliant nurse.
Reply from Sarah Van Der Merwe, Admin at Barchester Mount Vale Care HomeThank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Val F (Daughter of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a difficult month in hospital last July (2024), Mum moved to Barchester Mount Vale Care Home in August (2024). The management and staff managed the move professionally and were supportive and welcoming. We particularly valued their efficiency and kindness at this difficult time. Some of the
staff remembered Dad living there in 2019 and this helped to ease Mum into her new home.
The staff are so friendly and kind, regularly encouraging Mum to join in with the many and varied activities on offer (daily). She loves having her hair done in the on-site salon and enjoys the home-cooked food (especially the wonderful homemade soups which she often comments positively about).
The facilities are good but what makes Mount Vale special is the the kindness of the staff. We are all very happy with Mum's first six months at Mount Vale.
Reply from Jane Longstaff, On behalf of Mount Vale at Barchester Mount Vale Care HomeThank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Current Review Score: 9.7 (9.746)

Overview of Review Score

The Review Score of 9.7 (9.746) out of 10 for Barchester Mount Vale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.746 for Barchester Mount Vale Care Home is calculated as follows: ( (248 Excellents x 5) + (49 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 311 Ratings = 4.746
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Mount Vale Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (5)

Trudi

Trudi Gillespie

Job Title: General Manager

I have over 10 years' experience in care and it is the best job in the world! I started my career as a Care Assistant, before being promoted to Deputy Manager at our sister home, Springvale Court and progressing to General Manager at Appletree. In 2024, I joined the team at Mount Vale.

Sarah

Sarah Van Der Merwe

Job Title: Home Administrator

Hi, my name is Sarah and I am the Home Administrator here at Mount Vale. I joined the homes team in June 2024, previously working as an administration assistant in our sister home, Briardene. I have been working for Barchester since 2021. I deal with all aspects of the administration of the home to ensure it runs smoothly, from invoicing, ordering, recruitment, and setting up contracts, to manning reception; there's never a dull day!

Danny

Danny Dixon

Job Title: Head Chef

Danny joined us as a Head Chef at Mount Vale in August 2021.


Danny has over 30 years of experience as a chef and is delighted to be working at Mount Vale to provide our wonderful residents with delicious and nutritious meals.

Louise

Louise Chapman

Job Title: Activities Coordinator Joined: 2010

Hi, my name is Louise. I have been working at Mount Vale since 2010. I am the activities coordinator. I am here to promote the well-being of our residents and ensure they have a variety of activities to get involved in. I love finding new creative ways to engage our residents and involve our local community.


I am a dementia champion for the home and enjoy continuing to learn and find more things I can do to help promote the well-being of our residents.


I love spending time with each individual, getting to know them so I can add individual needs into our plans. I love building strong relationships with our residents and families.


I am a crafty person and can be found doing diamond arts and lots of other creative things when I am not at work. I love spending time with my family and going for walks with my dog Dottie and cuddling my cat Loki.

Shaun

Shaun Van Der Merwe

Job Title: Head of Maintenance Joined: 2025

Hello, my name is Shaun, and I am the Head of Maintenance here at Mount Vale.


I started life out chasing a dream of being a chef. I fulfilled that dream, but due to an accident, I wanted to pursue a health and safety-oriented working life. Something I was always interested in. I have held many positions around Health and Safety, Fire Safety, COSHH and first aid, becoming a first aid responder for the NHS.


I bring to Mount Vale experience and knowledge in many aspects of Maintenance and Health and Safety, and hope that I can support Mount Vale and make a difference to those who live and work here. I have been a keen DJ for over 25 years and love karaoke. Though I’m no Pavarotti. My favourite genre of music is country, and I love spending time in my caravan. I am very much a family man.


I look forward to this next chapter and look forward to meeting you at Mount Vale.

Frequently Asked Questions about Barchester Mount Vale Care Home

What types of Care is Barchester Mount Vale Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barchester Mount Vale Care Home have?

There are 67 Single Rooms.

What are the Facilities & Services at Barchester Mount Vale Care Home?

Own Furniture if required, Close to Local shops, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Barchester Mount Vale Care Home to the centre of Northallerton?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Mount Vale Care Home to verify any information. View our terms and conditions. Barchester Mount Vale Care Home has an Enhanced Service - more info.