Barchester Mount Vale Care Home, Northallerton, North Yorkshire
Barchester Mount Vale Care Home, Northallerton, North Yorkshire
Barchester Mount Vale Care Home, Northallerton, North Yorkshire

Barchester Mount Vale Care Home makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

Group: Barchester Healthcare Ltd

Person in charge: Helen Lewis (Manager)

Local Authority / Social Services: North Yorkshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 65 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 65

Rooms with ensuite WC: 65

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Barchester Mount Vale Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 12 Feb 2018

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Reviews

9.8 Barchester Mount Vale Care Home has a Review Score of 9.8 (9.758)

The Review Score of 9.8 (maximum of 10) for Barchester Mount Vale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 27 Reviews over all time. This Average Rating is also the rating value for Barchester Mount Vale Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 18 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.758 for Barchester Mount Vale Care Home is calculated as follows: ( (251 Excellents x 5) + (58 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 318 Ratings = 4.758

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Barchester Mount Vale Care Home is based on 18 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13 positive Reviews (65 registered maximum number of service users ÷ 5). 18 Reviews ÷ 13 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    21
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Mount Vale Care Home?

  • Extremely LIKELY
    25
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Mount Vale Care Home

  • Daughter of Resident/Service User
    8
  • Resident / Service User
    5
  • Daughter-in-law of Resident/Service User
    2
  • Sister of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • more

This care home should be CQC rated 'outstanding'. All staff greet you in the corridor and public areas. They interacted with my father in a very caring way; never making him, nor me, feel he was any trouble whatsoever. The staff give the impression that their job is a 'calling', a vocation; not something just to be done.

I cannot speak highly enough of Mount Vale.

How likely would you be to recommend Barchester Mount Vale Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Helen Lewis, General Manager at Barchester Mount Vale Care Home responded to this review on 16 Jan 2018:

Thank you for your kind words. Our team work really hard to provide excellent care, so it means a lot to receive such positive feedback.

End of life care fills families of loved ones with apprehension, but Mount Vale was absolutely wonderful in helping with my mum's passing. The staff are able to maintain an air of positive light-heartedness without ever being disrespectful, and they kept us fully informed, with dignity, in a most compassionate way. Having qualified nursing staff at the home was a big plus for us as they were able to look after her to meet all of her needs in her last days. The facilities and sense of community are excellent. Our heartfelt thanks go to you all!

How likely would you be to recommend Barchester Mount Vale Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

What a wonderful place, mum is receiving such wonderful nursing care. It is like stepping into a five-star hotel. Every member of staff has treated her with the utmost dignity and the level of care she is receiving is amazing. They are also making dad so welcome as he visits every day.

How likely would you be to recommend Barchester Mount Vale Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Helen Lewis, General Manager at Barchester Mount Vale Care Home responded to this review on 30 Oct 2017:

Thank you for your kind review. Your comments are important to us as we are passionate about the care of those who live with us.

My partner suffered a huge stroke on April 18th, 2017 and could not speak and was paralysed on the right side so needed full care.
He died on October 3rd and was in Mount Vale for two and a half weeks and hospital before that.
The care of him at Mount Vale was wonderful in every way.

How likely would you be to recommend Barchester Mount Vale Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife is in for respite and recuperation after being hospitalised from a perforated ulcer. The home, the staff and the food are all "par excellence".

How likely would you be to recommend Barchester Mount Vale Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy with the care and support my mother receives at Mount Vale.

How likely would you be to recommend Barchester Mount Vale Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Helen Lewis, General Manager at Barchester Mount Vale Care Home responded to this review on 03 Oct 2017:

Thank you for taking the time to review Mount Vale care home. We value your comments and are continually working hard to provide an outstanding service to our residents.

Homely, caring and approachable staff. Beautiful setting and dining facilities. A superior nursing home in most respects.

How likely would you be to recommend Barchester Mount Vale Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My husband has been a resident at Mount Vale for 3 months and has been given care and support and treated with dignity by a wonderful staff of nurses, carers and cleaners. Mount Vale has a very calm, peaceful and happy atmosphere and he is always listened to with individual attention and a smile.

How likely would you be to recommend Barchester Mount Vale Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Caring, friendly staff. Smart and polite.

Beautiful building and rooms. Like a 5 star hotel. My sister is treated with dignity and kindness. Wonderful food provided by the chef. Rooms and bathroom are clean and bright.

The gardens are looking blooming at the moment.

How likely would you be to recommend Barchester Mount Vale Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Helen Lewis, General Manager at Barchester Mount Vale Care Home responded to this review on 29 Aug 2017:

We appreciate the time taken to review our services. Our team at Mount Vale work really hard to go that 'extra mile'. Thank you for your comments.

Staff were very professional but also, kind, caring, friendly and supportive to residents and visitors alike. Residents are treated with kindness and with respect for their dignity.

Meals were good although could have been tailored to individual needs better i.e. smaller portions for poor appetites.

How likely would you be to recommend Barchester Mount Vale Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mother was only in Mount Vale for 3 days, at the end of her life. The staff were excellent, both with caring for her needs and also for the family when visiting. We couldn't have asked for more.

How likely would you be to recommend Barchester Mount Vale Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

My 95-year-old Mother was admitted to Mount Vale Care Home from a hospital for end-of-life care.
Nursing care was outstanding.
Mum was treated with respect and dignity and all her physical, emotional and spiritual needs were met with skill, kindness and compassion.
Members of our family were also cared for at this difficult time and given support.
All staff enable Mum to pass away peacefully.
Thank you.

How likely would you be to recommend Barchester Mount Vale Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father moved from a care home flat in Stokesley and died in Mount Vale.
He received all the care in the world.

How likely would you be to recommend Barchester Mount Vale Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very Kindly looked after and fed by one carer each meal time. Anyone blind or needed help at all has all the help needed for them.
It is all done with a smile and care always.

How likely would you be to recommend Barchester Mount Vale Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Home is very clean and friendly with excellent caring staff. For long stay residents, this is a very good home.

How likely would you be to recommend Barchester Mount Vale Care Home? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My cousin was at Mount Vale Care Home for four months she was very well looked after by the staff I believed she seems to be very happy. At the end of her life with the good care, she slipped away very quickly and gracefully.

How likely would you be to recommend Barchester Mount Vale Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Staff provide excellent care for my father.

How likely would you be to recommend Barchester Mount Vale Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My Father-in-law is happy here, but he regularly complains about the food, over cooked veg and chewy meat.
Also, I think it would be nice for the nursing staff or someone to contact us to say how they think he is doing.

How likely would you be to recommend Barchester Mount Vale Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Excellent

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Helen Lewis, General Manager at Barchester Mount Vale Care Home responded to this review on 08 Mar 2017:

Thank you for your review. We take all comments seriously and are keen to keep relatives involved in the care of their loved ones. Your father in law is very involved in his own care and discusses with the care team and me on a regular basis. He is an active member of our Residents Catering Committee which meets every 2 months with our Head Chef and myself. We have found this to be an excellent way of gaining feedback from our residents and developing ways to improve the overall dining experience.

The care given is second to none. My husband has been a resident for over seven years. I was unable to care for him at home as he needed to be hoisted. As his illness has progressed the gentle care he gets gives me peace of mind. He has to be turned during the night and as he spends part of his day in a wheelchair, but is put in his electric chair when the carers think he needs a change of position or he is in pain. There is an excellent activities programme each day and regularly guest singers, tea parties which are themed. The chefs (2) are excellent and residents have a choice for each meal. My husband has a soft diet for his swallowing and he, too, gets a choice. My family and I recommend Mount Vale very highly.

How likely would you be to recommend Barchester Mount Vale Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father received two weeks respite care having been assaulted in another home in the area. He had been living at home prior to this period. The care and kindness given to dad and his family were excellent. The staff on the dementia floor were intuitive to dads needs and helped restore his confidence, dignity and pride. They helped him smile again. Walking into Mount Vale Care Home was like walking into a big pair of open arms which embraced us all. Thank you all wholeheartedly for all you do and the difference you made to our lives.

How likely would you be to recommend Barchester Mount Vale Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Thank you for the care and understanding shown to my mother. The high standards of cleanliness, care and overall wellbeing are to be praised, to all members of staff. It makes our visits enjoyable and our feelings relaxed knowing that our mother is getting such excellent care. Special mention for the nurse.

How likely would you be to recommend Barchester Mount Vale Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Helen Lewis, General Manager at Barchester Mount Vale Care Home responded to this review on 10 Jan 2017:

Thank you for your review. It means a lot to have your feedback. Our team continue to work hard towards delivering excellent care to our residents

On arrival at Mount Vale, every member of staff go out of their way to say hello making you feel so welcome. We had a spillage in the room which went all over the furniture and my friend I was visiting. A member of staff came dashing in, cleaned up both room and my friend, reassuring that all was not a problem.

How likely would you be to recommend Barchester Mount Vale Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My experience of Mount Vale could not be better. The staff are kind and caring at all times. When a guest arrived at lunchtime, the staff went out of their way to provide an extra meal.

How likely would you be to recommend Barchester Mount Vale Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Care good. Nursing back up good. Home generally clean and cared for. Carers - attentive. Food could be improved.

How likely would you be to recommend Barchester Mount Vale Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Poor

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

Helen Lewis, General Manager at Barchester Mount Vale Care Home responded to this review on 14 Nov 2016:

Thank you for your comments. We listen to the views of all our residents with regards to the meals served. We usually discuss and work together to resolve any issues at our Bi-monthly Residents Catering Committee Meeting.

After a long time with severe right shoulder problems, I had a full replacement on 18th April 2016, On the second day I went into Mount Vale for general care and rehabilitation for two weeks. It was a most successful move and I was extremely well cared for by all levels of staff and had good nursing. I left on 2nd May to go home with help living in. My recovery has been seriously accelerated due to the care in Mount Vale.

How likely would you be to recommend Barchester Mount Vale Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I stayed over two nights and found everybody caring and helpful. A very pleasant quite a general atmopshere

How likely would you be to recommend Barchester Mount Vale Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Mount Vale has been a sanctuary where I have been able to convalesce.They understand my dementia and have been supportive, caring, compassionate, friendly etc. They have been supportive, caring, compassionate, friendly etc. They have dealt with me with great respect. All nursing staff carers, restaurant staff, laundry staff and admin staff have all been wonderful. They come and chat, they come whenever I ring the buzzer (and that's been often!) They have been a strength for my wife. Food is fine in room or in restaurant. Lovely clean, beautiful building. Clothes all beautifully cleaned. I have no hesitation to return for respite care soon.

How likely would you be to recommend Barchester Mount Vale Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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February 2018

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