Barchester Mount Vale Care Home

Yafforth Road, Northallerton DL7 8UE
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9.7 84 Reviews
  • Barchester Mount Vale Care Home, Northallerton
Mount Vale, provide high-quality 24-hour nursing care and residential support, alongside expert care for those living in the dedicated Memory Lane Community.

Staff are proud to be one of the first homes to be accredited as part of Barchester’s 10-60-06 Dementia Care programme, reflecting the enhanced quality of dementia care and improved quality of life experienced by those they support. They also offer respite care and short breaks, which can be pre-booked up to a year in advance.

A beautifully restored, former maternity hospital, Mount Vale is located in the scenic Northallerton. It has easy access to both the North Yorkshire Dales, Cleveland and the historic city of York.

The home is also situated close to Thirsk, Ripon, Yarm, Stokesley, Richmond and Bedale, so is well placed for visiting friends and family, who are always welcome.

The care home is ideally suited to meet your needs, so why not call in for a cup of tea or coffee and see for yourself? Staff look forward to seeing you soon.
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Care Provided by Barchester Mount Vale Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1609

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Mount Vale Care Home to find out the exact price for your requirements.

Contact Barchester Mount Vale Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Mount Vale Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Trudi Gilliespie (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (67)
  • Single Rooms with Ensuite Wet Room (2)

Barchester Mount Vale Care Home Reviews (84)

9.7

Barchester Mount Vale Care Home has a Review Score of 9.7 (9.746) out of 10, based on 26 reviews in the last 2 years.
Over all time Barchester Mount Vale Care Home has 84 reviews.

Overall Experience
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Date Published
  • 84
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Reviewer Connection to Barchester Mount Vale Care Home
  • 29
  • 8
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Total of 84, showing 41-60
Review from Sandra G (Daughter of Resident) published on 25 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has only recently moved into the Mount Vale Care Home. All her admission details including a Covid test were done efficiently and quickly and everyone was extremely helpful and friendly.
She's now been in the home just over a month and is settling in and has made friends and is now accepting
of the situation - she was living independently in a bungalow but struggling to look after herself properly due to the onset of Alzheimer's. It's never easy making these decisions but in view of Covid and her dementia, it was definitely the right decision. When I speak with Mum she says things like 'it's brilliant' and 'I'm definitely in the right place' and always comments on the helpful and friendly staff. This has helped greatly making the move from her home to the care home.
The home is fantastic and we call it Mum's 5-star hotel - it's spotless and beautifully decorated with a fab lounge and dining area.
The main thing Mum is safe, secure and happy, and so in that knowledge am I.
Reply from Helen Lewis, General Manager at Barchester Mount Vale Care HomeThank you for taking a moment to review Mount Vale. The care team work so hard to make a positive difference to our resident's lives and it means a lot to receive such kind words. I will share your review with the team. Kind regards
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Review from M S (Son of Resident) published on 23 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the COVID pandemic, I have written a letter of appreciation to the staff at Mount Vale. They have been exemplary in providing care to my mother. Thank you for everything and to everyone in this first-class care home.
Reply from Helen Lewis, General Manager at Barchester Mount Vale Care HomeThank you very much for your kind words, which mean such a lot particularly during these challenging times. I will share your feedback with the care team
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Review from K W (Sister of Resident) published on 5 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nice care home to visit. Staff friendly and helpful.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Mount Vale Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Nigel P (Son of Resident) published on 28 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad has received a very good quality of care whilst resident at Mount Vale. The nurses and care staff have taken a great deal of trouble to ensure Dad was well cared for. This was obvious whenever we visited him. They were also very caring with us as a family, which counts for a huge amount.
Reply from Helen Lewis, General Manager at Barchester Mount Vale Care HomeThank you very much for taking the time to review Mount Vale care home. I will share your views with the care team who work hard to make a positive difference to our residents daily life.
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Review from Tony D (Son of Resident) published on 21 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father had become a resident as an end of life patient. I cannot thank the staff enough for their continued support and care he received right up to his sad passing. First-class. Thank you to all concerned at Mount Vale.
Reply from Helen Lewis, General Manager at Barchester Mount Vale Care HomeThank you very much for your kind words and for taking the time to review our home. It means a lot to receive such praise. I will share your feedback with the care team
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Review from J V (Nephew of Resident) published on 21 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have a pleasant friendly visit every time I go to Mount Vale Care Home. The staff are always full of conversation and make you feel welcome.
Reply from Helen Lewis, General Manager at Barchester Mount Vale Care HomeThank you very much for taking the time to review our home. Your feedback is important to us. I will share it with the care team.
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Review from D B (Daughter of Resident) published on 14 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are always very helpful and willing to sort out any concerns if you have them. They know the needs of the residents. I feel I'm kept well informed with my mothers needs, always able to chat about how they are getting on. There are good events put on which allow residents to interact and get
stimulated.
Reply from Helen Lewis, General Manager at Barchester Mount Vale Care HomeThank you for taking the time to review our home. The staff work hard to making a positive difference to our residents' day to day life.
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Review from P H (Son of Resident) published on 10 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
At Mount Vale our mum is part of a community, she is not an anonymous resident. The difference is the attitude of the staff, particularly Mum's carers. They do so much more than attend to her physical needs, they take time to talk to her, to be with her, to reassure her, as if she were their own family.
Reply from Helen Lewis, General Manager at Barchester Mount Vale Care HomeThank you very much for taking the time to review Mount Vale. It means so much to the care team to receive such kind words.
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Review from Julia H (Daughter of Resident) published on 14 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We can't praise or thank the staff enough for the care given to our father during his three years at Mount Vale. It became like a second home to me and everyone was always friendly and helpful and kept me informed throughout the whole time he was there.
Should I ever need to go into care, I hope that
it is somewhere like Mount Vale.
Reply from Helen Lewis, General Manager at Barchester Mount Vale Care HomeThank you very much for taking the time to review Mount Vale. It means a lot to receive such praise, and I will be happy to share your comments with the care team. Kindest regards.
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Review from A H (Niece of Resident) published on 7 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Finding end of life care is one of the most important decisions you will make on behalf of a loved one. Mount Vale staff made the final weeks of my aunt's life easy.
They treated her with the utmost dignity and respect. They actively engaged with her. Ensuring she got what she wanted when she wanted
it regardless of the time of day. As a visitor, you were made welcome and always kept up to date. Thank you.
Reply from Helen Lewis, General Manager at Barchester Mount Vale Care HomeThank you for taking the time to review Mount Vale. It means a lot to the staff to receive these kind words.
Kindest regards.
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Review from Susan E (Daughter of Resident) published on 24 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Surroundings/attention to detail superb.
Caregivers excellent, professional and sensitive.
Support at a distressing time for residents and family is reassuring.
Links with local GP impressive.
Reply from Helen Lewis, General Manager at Barchester Mount Vale Care HomeThank you very much for your review of Mount Vale. The team here work very hard to deliver excellent care and will appreciate your kind words. Kind regards.
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Review from P F (Son of Resident) published on 13 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was at Barchester Mount Vale for a little over eight months before she passed away. Mum was very happy and comfortable at Mount Vale. The whole team were tremendous in the care they provided to Mum. she could be a little cantankerous at times, but the staff made great effort to get to know
her foibles. They take time to help, to care and to support. Thanks to a great team.
Reply from Helen Lewis, General Manager at Barchester Mount Vale Care HomeThank you for taking time to review Mount Vale. It is always lovely to receive such praise, and I will pass on your kind words to the care team who became very fond of your mother during her stay with us.

Kindest regards

Helen
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Review from Carol B (Daughter of Resident) published on 7 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank a certain lady for her kindness and compassion shown to my Dad in his stay in Mount Vale. All the Staff were patient and professional throughout Dads stay as a Palliative Care patient. Dad was in the Home for four weeks, he passed away peacefully on the 30th of April. As a family
we can not thank everyone enough as you helped make a very difficult time bearable. Dads fight with Cancer was a tough one, you helped him pass away with dignity and we had time to say our promises and goodbyes.
Thank you.
Reply from Helen Lewis, General Manager at Barchester Mount Vale Care HomeThank you for sharing your views at what must be a very difficult time. It means so much to our care team to receive such praise.

Kindest regards

Helen
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Review from Angela H (Daughter of Resident) published on 17 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was transferred here after his home in York closed. I cannot stress enough how impressed we all are with Mount Vale. The staff are just amazing.
My dad looks perkier than he has in a long time. The home is lovely, clean, great food etc which is important but it's the people that make it. They
all deserve a huge thank you from the head office.
Reply from Helen Lewis, General Manager at Barchester Mount Vale Care HomeThank you very much for taking the time to review our home. The care team work really hard to deliver excellent care to our residents and therefore it means so much to receive such kind words.
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Review from Heather C (Daughter-in-law of Resident) published on 17 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise this nursing home highly enough. They looked after my mum in law during her final weeks of life, and the dedication, sensitivity, kindness and care received was exceptional. She required full palliative care and at times it became quite distressing for myself and the rest of our family,
but again, ALL the staff looked after us sensitively and patiently, accommodating us overnight towards the end and showing us enormous compassion and understanding during Mum in law's final hours.


They are an exceptional team of professionals who work tirelessly to provide a happy, fun and safe living environment for all their elderly residents and regularly go over and above board to make Mount Vale 'homely'. We spent the last six days of Mum in law's life staying with her 24/7 and witnessed ALL staff, from housekeeping ladies to catering staff to nursing team, showing nothing but respect, care and patience to the elderly people residing there. Thank you so much.

Reply from Helen Lewis, General Manager at Barchester Mount Vale Care HomeThank you very much for taking the time to review our home and for your generous comments. It means so much to receive such praise and I will pass on your kind words to the care team.
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Review from Mary C (Sister of Resident) published on 20 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is well looked after in a very pleasant environment. Occasionally there are minor domestic issues of cleanliness.
As I am not a "fly in the wall" I can't say how the 24hour is but as she is always clean, tidy and well fed. I assume this is all good and I'm sure my sister would let me know
if it was otherwise.
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Review from L W (Daughter of Resident) published on 11 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A fairly new resident with complex physical and emotional needs who has been very warmly welcomed by all staff who are extremely friendly and compassionate. Very impressive all-round care.
Reply from Helen Lewis, General Manager at Barchester Mount Vale Care HomeThank you very much for your generous comments. Our team at Mount Vale work hard to deliver outstanding care.
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Review from Celia N (Friend of Resident) published on 4 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and compassion that I saw given to my friend and that her family and I received from every single member of staff we came into contact with, was 2nd to nothing. My friend told us that she was made to feel very welcome and cared for as soon as she arrived at Mount Vale and that this continued
throughout her stay there. I witnessed 1st hand the total respect and dignity that all the staff gave her and when she took a turn for the worse, the staff made sure that they prepared us before we went into her room, for this, we will be forever grateful - thank you.
Reply from Helen Lewis, General Manager at Barchester Mount Vale Care HomeThank you for sharing your comments. I am very proud of our care team and the excellent care they deliver.
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Review from Vivienne L (Respite Resident) published on 18 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A marvellous place to come. 5 start treatment on every front. Have already recommended Barchester Care Homes to 2 elderly relatives!
Reply from Helen Lewis, General Manager at Barchester Mount Vale Care HomeThank you very much for your comments. I am pleased that you enjoyed your stay and look forward to seeing you again
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Review from Melanie W (Daughter of Resident) published on 16 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home should be CQC rated 'outstanding'. All staff greet you in the corridor and public areas. They interacted with my father in a very caring way; never making him, nor me, feel he was any trouble whatsoever. The staff give the impression that their job is a 'calling', a vocation; not something
just to be done.


I cannot speak highly enough of Mount Vale.

Reply from Helen Lewis, General Manager at Barchester Mount Vale Care HomeThank you for your kind words. Our team work really hard to provide excellent care, so it means a lot to receive such positive feedback.
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Current Review Score: 9.7 (9.746)

Overview of Review Score

The Review Score of 9.7 (9.746) out of 10 for Barchester Mount Vale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.746 for Barchester Mount Vale Care Home is calculated as follows: ( (248 Excellents x 5) + (49 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 311 Ratings = 4.746
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Mount Vale Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (5)

Trudi

Trudi Gillespie

Job Title: General Manager

I have over 10 years' experience in care and it is the best job in the world! I started my career as a Care Assistant, before being promoted to Deputy Manager at our sister home, Springvale Court and progressing to General Manager at Appletree. In 2024, I joined the team at Mount Vale.

Sarah

Sarah Van Der Merwe

Job Title: Home Administrator

Hi, my name is Sarah and I am the Home Administrator here at Mount Vale. I joined the homes team in June 2024, previously working as an administration assistant in our sister home, Briardene. I have been working for Barchester since 2021. I deal with all aspects of the administration of the home to ensure it runs smoothly, from invoicing, ordering, recruitment, and setting up contracts, to manning reception; there's never a dull day!

Danny

Danny Dixon

Job Title: Head Chef

Danny joined us as a Head Chef at Mount Vale in August 2021.


Danny has over 30 years of experience as a chef and is delighted to be working at Mount Vale to provide our wonderful residents with delicious and nutritious meals.

Louise

Louise Chapman

Job Title: Activities Coordinator Joined: 2010

Hi, my name is Louise. I have been working at Mount Vale since 2010. I am the activities coordinator. I am here to promote the well-being of our residents and ensure they have a variety of activities to get involved in. I love finding new creative ways to engage our residents and involve our local community.


I am a dementia champion for the home and enjoy continuing to learn and find more things I can do to help promote the well-being of our residents.


I love spending time with each individual, getting to know them so I can add individual needs into our plans. I love building strong relationships with our residents and families.


I am a crafty person and can be found doing diamond arts and lots of other creative things when I am not at work. I love spending time with my family and going for walks with my dog Dottie and cuddling my cat Loki.

Shaun

Shaun Van Der Merwe

Job Title: Head of Maintenance Joined: 2025

Hello, my name is Shaun, and I am the Head of Maintenance here at Mount Vale.


I started life out chasing a dream of being a chef. I fulfilled that dream, but due to an accident, I wanted to pursue a health and safety-oriented working life. Something I was always interested in. I have held many positions around Health and Safety, Fire Safety, COSHH and first aid, becoming a first aid responder for the NHS.


I bring to Mount Vale experience and knowledge in many aspects of Maintenance and Health and Safety, and hope that I can support Mount Vale and make a difference to those who live and work here. I have been a keen DJ for over 25 years and love karaoke. Though I’m no Pavarotti. My favourite genre of music is country, and I love spending time in my caravan. I am very much a family man.


I look forward to this next chapter and look forward to meeting you at Mount Vale.

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