Barchester Mount Vale Care Home

Yafforth Road, Northallerton DL7 8UE
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9.7 75 Reviews
  • Barchester Mount Vale Care Home, Northallerton
Mount Vale, provide high-quality 24-hour nursing care and residential support, alongside expert care for those living in the dedicated Memory Lane Community.

Staff are proud to be one of the first homes to be accredited as part of Barchester’s 10-60-06 Dementia Care programme, reflecting the enhanced quality of dementia care and improved quality of life experienced by those they support. They also offer respite care and short breaks, which can be pre-booked up to a year in advance.

A beautifully restored, former maternity hospital, Mount Vale is located in the scenic Northallerton. It has easy access to both the North Yorkshire Dales, Cleveland and the historic city of York.

The home is also situated close to Thirsk, Ripon, Yarm, Stokesley, Richmond and Bedale, so is well placed for visiting friends and family, who are always welcome.

The care home is ideally suited to meet your needs, so why not call in for a cup of tea or coffee and see for yourself? Staff look forward to seeing you soon.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1519

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Mount Vale Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Trudi Gilliespie (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (67)
  • Single Rooms with ensuite Wet Room (2)

Barchester Mount Vale Care Home Reviews (75)

Total of 75, showing 41-60
9.7

Barchester Mount Vale Care Home has a Review Score of 9.7 (9.680) out of 10, based on 17 reviews in the last 2 years. Over all time Barchester Mount Vale Care Home has 75 reviews.

Overall Experience

  • 57
  • 17
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Date Published

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Review from A H (Niece of Resident) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding end of life care is one of the most important decisions you will make on behalf of a loved one. Mount Vale staff made the final weeks of my aunt's life easy.
They treated her with the utmost dignity and respect. They actively engaged with her. Ensuring she got what she wanted when she wanted
it regardless of the time of day. As a visitor, you were made welcome and always kept up to date. Thank you.

Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home

Thank you for taking the time to review Mount Vale. It means a lot to the staff to receive these kind words.
Kindest regards.

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Review from Susan E (Daughter of Resident) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Surroundings/attention to detail superb.
Caregivers excellent, professional and sensitive.
Support at a distressing time for residents and family is reassuring.
Links with local GP impressive.

Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home

Thank you very much for your review of Mount Vale. The team here work very hard to deliver excellent care and will appreciate your kind words. Kind regards.

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Review from P F (Son of Resident) published on 13 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Barchester Mount Vale for a little over eight months before she passed away. Mum was very happy and comfortable at Mount Vale. The whole team were tremendous in the care they provided to Mum. she could be a little cantankerous at times, but the staff made great effort to get to know
her foibles. They take time to help, to care and to support. Thanks to a great team.

Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home

Thank you for taking time to review Mount Vale. It is always lovely to receive such praise, and I will pass on your kind words to the care team who became very fond of your mother during her stay with us.


Kindest regards


Helen

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Review from Carol B (Daughter of Resident) published on 7 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank a certain lady for her kindness and compassion shown to my Dad in his stay in Mount Vale. All the Staff were patient and professional throughout Dads stay as a Palliative Care patient. Dad was in the Home for four weeks, he passed away peacefully on the 30th of April. As a family
we can not thank everyone enough as you helped make a very difficult time bearable. Dads fight with Cancer was a tough one, you helped him pass away with dignity and we had time to say our promises and goodbyes.
Thank you.

Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home

Thank you for sharing your views at what must be a very difficult time. It means so much to our care team to receive such praise.


Kindest regards


Helen

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Review from Angela H (Daughter of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was transferred here after his home in York closed. I cannot stress enough how impressed we all are with Mount Vale. The staff are just amazing.
My dad looks perkier than he has in a long time. The home is lovely, clean, great food etc which is important but it's the people that make it. They
all deserve a huge thank you from the head office.

Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home

Thank you very much for taking the time to review our home. The care team work really hard to deliver excellent care to our residents and therefore it means so much to receive such kind words.

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Review from Heather C (Daughter-in-law of Resident) published on 17 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise this nursing home highly enough. They looked after my mum in law during her final weeks of life, and the dedication, sensitivity, kindness and care received was exceptional. She required full palliative care and at times it became quite distressing for myself and the rest of our family,
but again, ALL the staff looked after us sensitively and patiently, accommodating us overnight towards the end and showing us enormous compassion and understanding during Mum in law's final hours.


They are an exceptional team of professionals who work tirelessly to provide a happy, fun and safe living environment for all their elderly residents and regularly go over and above board to make Mount Vale 'homely'. We spent the last six days of Mum in law's life staying with her 24/7 and witnessed ALL staff, from housekeeping ladies to catering staff to nursing team, showing nothing but respect, care and patience to the elderly people residing there. Thank you so much.

Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home

Thank you very much for taking the time to review our home and for your generous comments. It means so much to receive such praise and I will pass on your kind words to the care team.

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Review from Mary C (Sister of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is well looked after in a very pleasant environment. Occasionally there are minor domestic issues of cleanliness.
As I am not a "fly in the wall" I can't say how the 24hour is but as she is always clean, tidy and well fed. I assume this is all good and I'm sure my sister would let me know
if it was otherwise.

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Review from L W (Daughter of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A fairly new resident with complex physical and emotional needs who has been very warmly welcomed by all staff who are extremely friendly and compassionate. Very impressive all-round care.

Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home

Thank you very much for your generous comments. Our team at Mount Vale work hard to deliver outstanding care.

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Review from Celia N (Friend of Resident) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and compassion that I saw given to my friend and that her family and I received from every single member of staff we came into contact with, was 2nd to nothing. My friend told us that she was made to feel very welcome and cared for as soon as she arrived at Mount Vale and that this continued
throughout her stay there. I witnessed 1st hand the total respect and dignity that all the staff gave her and when she took a turn for the worse, the staff made sure that they prepared us before we went into her room, for this, we will be forever grateful - thank you.

Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home

Thank you for sharing your comments. I am very proud of our care team and the excellent care they deliver.

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Review from Vivienne L (Respite Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A marvellous place to come. 5 start treatment on every front. Have already recommended Barchester Care Homes to 2 elderly relatives!

Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home

Thank you very much for your comments. I am pleased that you enjoyed your stay and look forward to seeing you again

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Review from Melanie W (Daughter of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home should be CQC rated 'outstanding'. All staff greet you in the corridor and public areas. They interacted with my father in a very caring way; never making him, nor me, feel he was any trouble whatsoever. The staff give the impression that their job is a 'calling', a vocation; not something
just to be done.


I cannot speak highly enough of Mount Vale.

Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home

Thank you for your kind words. Our team work really hard to provide excellent care, so it means a lot to receive such positive feedback.

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Review from Nigel C (Son of Resident) published on 11 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

End of life care fills families of loved ones with apprehension, but Mount Vale was absolutely wonderful in helping with my mum's passing. The staff are able to maintain an air of positive light-heartedness without ever being disrespectful, and they kept us fully informed, with dignity, in a most compassionate
way. Having qualified nursing staff at the home was a big plus for us as they were able to look after her to meet all of her needs in her last days. The facilities and sense of community are excellent. Our heartfelt thanks go to you all!

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Review from Karen G (Daughter of Resident) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful place, mum is receiving such wonderful nursing care. It is like stepping into a five-star hotel. Every member of staff has treated her with the utmost dignity and the level of care she is receiving is amazing. They are also making dad so welcome as he visits every day.

Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home

Thank you for your kind review. Your comments are important to us as we are passionate about the care of those who live with us.

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Review from Valerie H (Partner of Resident) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner suffered a huge stroke on April 18th, 2017 and could not speak and was paralysed on the right side so needed full care.
He died on October 3rd and was in Mount Vale for two and a half weeks and hospital before that.
The care of him at Mount Vale was wonderful in every way.

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Review from Peter R (Husband of Resident) published on 25 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is in for respite and recuperation after being hospitalised from a perforated ulcer. The home, the staff and the food are all "par excellence".

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Review from L K (Daughter-in-law of Resident) published on 25 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Homely, caring and approachable staff. Beautiful setting and dining facilities. A superior nursing home in most respects.

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Review from P T (Wife of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident at Mount Vale for 3 months and has been given care and support and treated with dignity by a wonderful staff of nurses, carers and cleaners. Mount Vale has a very calm, peaceful and happy atmosphere and he is always listened to with individual attention and a smile.

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Review from L D (Sister of Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, friendly staff. Smart and polite.


Beautiful building and rooms. Like a 5 star hotel. My sister is treated with dignity and kindness. Wonderful food provided by the chef. Rooms and bathroom are clean and bright.


The gardens are looking blooming at the moment.

Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home

We appreciate the time taken to review our services. Our team at Mount Vale work really hard to go that 'extra mile'. Thank you for your comments.

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Review from Toni H (Daughter of Resident) published on 24 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff were very professional but also, kind, caring, friendly and supportive to residents and visitors alike. Residents are treated with kindness and with respect for their dignity.


Meals were good although could have been tailored to individual needs better i.e. smaller portions for poor appetites.

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Review from C D (Great-granddaughter of Resident) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother was only in Mount Vale for 3 days, at the end of her life. The staff were excellent, both with caring for her needs and also for the family when visiting. We couldn't have asked for more.

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Current Review Score: 9.7 (9.680)

Overview of Review Score

The Review Score of 9.7 (9.680) out of 10 for Barchester Mount Vale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.680 for Barchester Mount Vale Care Home is calculated as follows: ( (147 Excellents x 5) + (48 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 203 Ratings = 4.68

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Mount Vale Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

Meet the Team (3)

Trudi

Trudi Gillespie

Job Title: General Manager

I have over 10 years' experience in care and it is the best job in the world! I started my career as a Care Assistant, before being promoted to Deputy Manager at our sister home, Springvale Court and progressing to General Manager at Appletree. In 2024, I joined the team at Mount Vale.

Sarah

Sarah Van Der Merwe

Job Title: Home Administrator

Hi, my name is Sarah and I am the Home Administrator here at Mount Vale. I joined the homes team in June 2024, previously working as an administration assistant in our sister home, Briardene. I have been working for Barchester since 2021. I deal with all aspects of the administration of the home to ensure it runs smoothly, from invoicing, ordering, recruitment, and setting up contracts, to manning reception; there's never a dull day!

Danny

Danny Dixon

Job Title: Head Chef

Danny joined us as a Head Chef at Mount Vale in August 2021.


Danny has over 30 years of experience as a chef and is delighted to be working at Mount Vale to provide our wonderful residents with delicious and nutritious meals.

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