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Barchester Mount Vale Care Home

Yafforth Road, Northallerton, North Yorkshire DL7 8UE
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Barchester Mount Vale Care Home, Northallerton
Barchester Mount Vale Care Home, Northallerton
Barchester Mount Vale Care Home, Northallerton

Mount Vale, provide high-quality 24-hour nursing care and residential support, alongside expert care for those living in the dedicated Memory Lane Community.

Staff are proud to be one of the first homes to be accredited as part of Barchester’s 10-60-06 Dementia Care programme, reflecting the enhanced quality of dementia care and improved quality of life experienced by those they support. They also offer respite care and short breaks, which can be...  

Care Provided by Barchester Mount Vale Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,609N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

Contact Barchester Mount Vale Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Trudi Gilliespie(General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (67)
  • Single Rooms with ensuite Wet Room (2)

Barchester Mount Vale Care Home Reviews (93)

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9.8

Barchester Mount Vale Care Home has a Review Score of 9.8 (9.757) out of 10, based on 33 reviews in the last 2 years. Over all time Barchester Mount Vale Care Home has 93 reviews.

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Showing 93 reviews matching selected criteria
Review from Nancy K (Mother of Resident) published on 10 May 2022 Submitted via Postal Card
Overall Experience

I am very impressed with Mount View Care Home. All of the staff from the launders, carers, caterers, nurses and management show care, respect and concern for the residents. There is a welcoming atmosphere, and I am never afraid to ask the staff questions if I am concerned about anything. I have trust that they will always do their best for my daughter.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Mount Vale Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from B S (Resident / Service User) published on 5 April 2022 Submitted via Postal Card
Overall Experience

I am so impressed with the kindness, sociability and resourcefulness and politeness and warmth of all staff. They are willing to find answers to put right any hiccups in a calm "can do" way. Even when agency staff have found problems, the attitude is... I don't know, "but I know a man/woman who can". Excellent was within reach; we all know we can do better, and all staff are willing to do so!

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Mount Vale Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from J H (Daughter of Resident) published on 23 November 2021 Submitted via Postal Card
Overall Experience

My mother was a resident for only a few days before her death. She received excellent care and as a family, we benefited from the kindness, care and compassion of the staff. I would definitely commend and recommend.

Reply from Katie Polloway, Customer Relationship Manager at Barchester Mount Vale Care Home

Thank you for your review and positive comments regarding our home and team, all feedback is appreciated and valued. From all the team at Mount Vale, we send our love and condolences to you and your Family.

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Review from J D (Daughter of Resident) published on 22 November 2021 Submitted via Postal Card
Overall Experience

My dad arrived on the dementia unit (Memory Lane) in May 2021 after breaking his hip. My mum had been admitted to the same unit in April 2021. My dad died in September 2021. My dad was really well cared for during his time at Mount Vale and he was comfortable and dignified at the end of his life. Mum remains at Mount Vale in the dementia unit and I am confident that she will continue to be well cared for Highly recommended.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Mount Vale Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Patrick Q (Husband of Resident) published on 30 June 2021 Submitted via Postal Card
Overall Experience

On the first contact with Mount Vale, I was treated with respect and efficiency. An immediate invitation was offered to visit and inspect. When my wife arrived her immediate needs and comfort were seen too, this continued until her passing.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Mount Vale Care Home

Please accept our sincere condolences to you and your family. Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Claire T (Daughter of Resident) published on 29 June 2021 Submitted via Postal Card
Overall Experience

I am very pleased with how Mount Vale looks after my mother. The care and support which they give her is always excellent and all the staff treat her with the utmost kindness and respect. Mount Vale have been exceptional throughout all the Coivd period. Not only have all the residents been kept safe and well, but the staff have all gone the 'extra mile' and ensured that my mother and all the residents have had love and social support when no visiting was allowed. A very big thank you to all at Mount Vale.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Mount Vale Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from L S (Daughter of Resident) published on 25 June 2021 Submitted via Postal Card
Overall Experience

My dad was on the memory lane unit for 3 weeks for emergency respite care, throughout his stay he was treated with respect and dignity always, even when things were difficult. He was encouraged to join in activities and even enjoyed dancing! My mum and myself were always made to feel welcome and nothing was too much trouble. Staff were always polite and went the extra mile. We have now found dad a new home nearer to family and friends but I will always be grateful for the care he received and will recommend Mount Vale always.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Mount Vale Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from R C (Daughter of Resident) published on 12 March 2021 Submitted via Postal Card
Overall Experience

The decision to move my dad into a care home was a hard one to make, not helped by lockdown happening soon after. However, once we could begin visiting again it was lovely to see how settled he was and it had definitely become home to him. This made us confident it had been the right decision and that Mount Vale was a good choice. The communication and efforts to continue contact in its various forms despite all the restrictions were wonderful. The care and compassion that the staff showed my dad was excellent. Thank you.

Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home
Thank you, for taking the time to review Mount Vale Care Home. Your words mean so much which I will share with our Memory Lane care team.

Kind regards

Helen

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Review from J M (Daughter of Resident) published on 1 October 2020 Submitted via Postal Card
Overall Experience

Just absolutely excellent. The care and love they show my mum is outstanding. During the lockdown, they have sent photos and updates and began garden visits as soon as it was possible. Can't recommend enough.

Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home

Thank you very much for taking the time to review Mount Vale. Your comments are very welcome, particularly during these challenging times which I will share with the care team.

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Review from Sandra G (Daughter of Resident) published on 25 September 2020 Submitted via Website
Overall Experience
My Mum has only recently moved into the Mount Vale Care Home. All her admission details including a Covid test were done efficiently and quickly and everyone was extremely helpful and friendly.
She's now been in the home just over a month and is settling in and has made friends and is now accepting of the situation - she was living independently in a bungalow but struggling to look after herself properly due to the onset of Alzheimer's. It's never easy making these decisions but in view of Covid and her dementia, it was definitely the right decision. When I speak with Mum she says things like 'it's brilliant' and 'I'm definitely in the right place' and always comments on the helpful and friendly staff. This has helped greatly making the move from her home to the care home.
The home is fantastic and we call it Mum's 5-star hotel - it's spotless and beautifully decorated with a fab lounge and dining area.

The main thing Mum is safe, secure and happy, and so in that knowledge am I.

Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home

Thank you for taking a moment to review Mount Vale. The care team work so hard to make a positive difference to our resident's lives and it means a lot to receive such kind words. I will share your review with the team. Kind regards

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Review from M S (Son of Resident) published on 23 September 2020 Submitted via Postal Card
Overall Experience

During the COVID pandemic, I have written a letter of appreciation to the staff at Mount Vale. They have been exemplary in providing care to my mother. Thank you for everything and to everyone in this first-class care home.

Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home

Thank you very much for your kind words, which mean such a lot particularly during these challenging times. I will share your feedback with the care team

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Review from K W (Sister of Resident) published on 5 March 2020 Submitted via Postal Card
Overall Experience

Nice care home to visit. Staff friendly and helpful.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Mount Vale Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Nigel P (Son of Resident) published on 28 February 2020 Submitted via Postal Card
Overall Experience

My Dad has received a very good quality of care whilst resident at Mount Vale. The nurses and care staff have taken a great deal of trouble to ensure Dad was well cared for. This was obvious whenever we visited him. They were also very caring with us as a family, which counts for a huge amount.

Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home

Thank you very much for taking the time to review Mount Vale care home. I will share your views with the care team who work hard to make a positive difference to our residents daily life.

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Review from Tony D (Son of Resident) published on 21 February 2020 Submitted via Postal Card
Overall Experience

My father had become a resident as an end of life patient. I cannot thank the staff enough for their continued support and care he received right up to his sad passing. First-class. Thank you to all concerned at Mount Vale.

Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home

Thank you very much for your kind words and for taking the time to review our home. It means a lot to receive such praise. I will share your feedback with the care team

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No Rating
Review from J V (Nephew of Resident) published on 21 February 2020 Submitted via Postal Card
Overall Experience

I have a pleasant friendly visit every time I go to Mount Vale Care Home. The staff are always full of conversation and make you feel welcome.

Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home

Thank you very much for taking the time to review our home. Your feedback is important to us. I will share it with the care team.

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Review from D B (Daughter of Resident) published on 14 February 2020 Submitted via Postal Card
Overall Experience

The staff are always very helpful and willing to sort out any concerns if you have them. They know the needs of the residents. I feel I'm kept well informed with my mothers needs, always able to chat about how they are getting on. There are good events put on which allow residents to interact and get stimulated.

Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home

Thank you for taking the time to review our home. The staff work hard to making a positive difference to our residents' day to day life.

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Review from P H (Son of Resident) published on 10 February 2020 Submitted via Postal Card
Overall Experience

At Mount Vale our mum is part of a community, she is not an anonymous resident. The difference is the attitude of the staff, particularly Mum's carers. They do so much more than attend to her physical needs, they take time to talk to her, to be with her, to reassure her, as if she were their own family.

Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home

Thank you very much for taking the time to review Mount Vale. It means so much to the care team to receive such kind words.

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Review from Julia H (Daughter of Resident) published on 14 October 2019 Submitted via Postal Card
Overall Experience
We can't praise or thank the staff enough for the care given to our father during his three years at Mount Vale. It became like a second home to me and everyone was always friendly and helpful and kept me informed throughout the whole time he was there.

Should I ever need to go into care, I hope that it is somewhere like Mount Vale.

Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home

Thank you very much for taking the time to review Mount Vale. It means a lot to receive such praise, and I will be happy to share your comments with the care team. Kindest regards.

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Review from A H (Niece of Resident) published on 7 August 2019 Submitted via Postal Card
Overall Experience
Finding end of life care is one of the most important decisions you will make on behalf of a loved one. Mount Vale staff made the final weeks of my aunt's life easy.

They treated her with the utmost dignity and respect. They actively engaged with her. Ensuring she got what she wanted when she wanted it regardless of the time of day. As a visitor, you were made welcome and always kept up to date. Thank you.

Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home
Thank you for taking the time to review Mount Vale. It means a lot to the staff to receive these kind words.

Kindest regards.

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Review from Susan E (Daughter of Resident) published on 24 July 2019 Submitted via Postal Card
Overall Experience
Surroundings/attention to detail superb.
Caregivers excellent, professional and sensitive.
Support at a distressing time for residents and family is reassuring.

Links with local GP impressive.

Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home

Thank you very much for your review of Mount Vale. The team here work very hard to deliver excellent care and will appreciate your kind words. Kind regards.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 01 April 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (64) & Events (0)

News
  • 25 Jun 2026

    In order to support residents’ relatives and friends, and the local community, Barchester’s Mount Vale Care Home in Northallerton is hosting a free colour analysis event and cheese and wine...

  • 14 May 2026

    What a wonderful couple of days we’ve had celebrating Victory in Europe Day. A lovely street party filled with scones, cream and jam, homemade cakes, a quiz, sing-alongs and watching...

  • 14 May 2026

    We’ve enjoyed movement to music sessions featuring classics from ABBA and The Beatles, complete with pom poms and ribbon sticks lots of fun, laughter and energy all around. Today also...

Upcoming Events

There are no upcoming events for Barchester Mount Vale Care Home.

Awards / Recognitions (15)

Accreditations

There are no accreditations posted yet for Barchester Mount Vale Care Home.

Meet the Team (5)

Trudi Gillespie
Trudi GillespieJob Title:General Manager

I have over 10 years' experience in care and it is the best job in the world! I started my career as a Care Assistant, before being promoted to Deputy Manager at our sister home, Springvale Court and progressing to General Manager at Appletree. In 2024, I joined the team at Mount Vale.

Sarah Van Der Merwe
Sarah Van Der MerweJob Title:Home Administrator

Hi, my name is Sarah and I am the Home Administrator here at Mount Vale. I joined the homes team in June 2024, previously working as an administration assistant in our sister home, Briardene. I have been working for Barchester since 2021. I deal with all aspects of the administration of the home to ensure it runs smoothly, from invoicing, ordering, recruitment, and setting up contracts, to manning reception; there's never a dull day!

Danny Dixon
Danny DixonJob Title:Head Chef

Danny joined us as a Head Chef at Mount Vale in August 2021.

Danny has over 30 years of experience as a chef and is delighted to be working at Mount Vale to provide our wonderful residents with delicious and nutritious meals.

Louise Chapman
Louise ChapmanJob Title:Activities CoordinatorJoined: 2010

Hi, my name is Louise. I have been working at Mount Vale since 2010. I am the activities coordinator. I am here to promote the well-being of our residents and ensure they have a variety of activities to get involved in. I love finding new creative ways to engage our residents and involve our local community.

I am a dementia champion for the home and enjoy continuing to learn and find more things I can do to help promote the well-being of our residents.

I love spending time with each individual, getting to know them so I can add individual needs into our plans. I love building strong relationships with our residents and families.

I am a crafty person and can be found doing diamond arts and lots of other creative things when I am not at work. I love spending time with my family and going for walks with my dog Dottie and cuddling my cat Loki.

Shaun Van Der Merwe
Shaun Van Der MerweJob Title:Head of MaintenanceJoined: 2025

Hello, my name is Shaun, and I am the Head of Maintenance here at Mount Vale.

I started life out chasing a dream of being a chef. I fulfilled that dream, but due to an accident, I wanted to pursue a health and safety-oriented working life. Something I was always interested in. I have held many positions around Health and Safety, Fire Safety, COSHH and first aid, becoming a first aid responder for the NHS.

I bring to Mount Vale experience and knowledge in many aspects of Maintenance and Health and Safety, and hope that I can support Mount Vale and make a difference to those who live and work here. I have been a keen DJ for over 25 years and love karaoke. Though I’m no Pavarotti. My favourite genre of music is country, and I love spending time in my caravan. I am very much a family man.

I look forward to this next chapter and look forward to meeting you at Mount Vale.

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