Barchester Mount Vale Care Home

Yafforth Road, Northallerton DL7 8UE
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9.7 84 Reviews
  • Barchester Mount Vale Care Home, Northallerton
Mount Vale, provide high-quality 24-hour nursing care and residential support, alongside expert care for those living in the dedicated Memory Lane Community.

Staff are proud to be one of the first homes to be accredited as part of Barchester’s 10-60-06 Dementia Care programme, reflecting the enhanced quality of dementia care and improved quality of life experienced by those they support. They also offer respite care and short breaks, which can be pre-booked up to a year in advance.

A beautifully restored, former maternity hospital, Mount Vale is located in the scenic Northallerton. It has easy access to both the North Yorkshire Dales, Cleveland and the historic city of York.

The home is also situated close to Thirsk, Ripon, Yarm, Stokesley, Richmond and Bedale, so is well placed for visiting friends and family, who are always welcome.

The care home is ideally suited to meet your needs, so why not call in for a cup of tea or coffee and see for yourself? Staff look forward to seeing you soon.
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Care Provided by Barchester Mount Vale Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1609

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Mount Vale Care Home to find out the exact price for your requirements.

Contact Barchester Mount Vale Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Mount Vale Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Trudi Gilliespie (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (67)
  • Single Rooms with Ensuite Wet Room (2)

Barchester Mount Vale Care Home Reviews (84)

9.7

Barchester Mount Vale Care Home has a Review Score of 9.7 (9.746) out of 10, based on 26 reviews in the last 2 years.
Over all time Barchester Mount Vale Care Home has 84 reviews.

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Review from Helen G (Daughter-in-law of Resident) published on 20 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother has received exemplary care at Barchester Mount Vale Care Home. Before going to Mount Vale, she was anxious and often upset. She is now calm and relaxed, not taking any medication, and always appears well turned-out and well cared for. The staff are fantastic, always smiling and welcoming.
It's a pleasure going into Mount Vale. We also feel so relaxed and peaceful when we visit.
Reply from Jane Longstaff, On behalf of Mount Vale at Barchester Mount Vale Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from B H (Daughter of Resident) published on 6 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel that the care home manager listened to our feelings about my Father's needs. She acted promptly and with sensitivity.
The care workers and nurses make a real effort to get to know the residents and relate to their individual needs.
Reply from Georgia Johnson, Customer Relationship Manager at Barchester Mount Vale Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from B O (Wife of Resident) published on 27 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been very impressed by the care my husband has received at Barchester Mount Vale Care Home and how well the staff have been in keeping me informed about his condition and health needs. The staff are very caring and friendly and I would particularly add praise for the entertainment manager who
provides a very mixed and appropriate programme for all the residents. I look forward to seeing some changes in use of the common rooms which I hope will be addressed by the new management, particularly not using the coffee bar for activities,
Reply from Jane Longstaff, On behalf of Mount Vale at Barchester Mount Vale Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from A S (Daughter of Resident) published on 27 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is great. With new management in place, it should be able to move to excellent. The majority of the staff worked their socks off, treating residents with dignity and respect and a level of care that they would treat their own grandparents and parents with. The Activities Department team are
excellent. The programme they deliver is extensive and varied and enables residents, especially on Memory Lane, to be active and stimulated.
Reply from Jane Longstaff, On behalf of Mount Vale at Barchester Mount Vale Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Robert P (Grandson of Resident) published on 18 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My gramps, until very recently, was a resident at Barchester Mount Vale Care Home in Northallerton. The whole team showed nothing but empathy and love to my gramps and to my grandma who visited the home daily.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager – North at Barchester Mount Vale Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from S W (Daughter of Resident) published on 29 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mount Vale has been the home for mum for 2 years. The staff are amazing nothing is too small or large they can't handle. Food and entertainment are always 5-star. New management has been in place for months now and it is a breath of fresh air that has been needed. Very happy and would recommend it highly.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager – North at Barchester Mount Vale Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Margaret J (Sister of Resident) published on 9 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Shortly after my sister's husband had died she moved into Mount Vale Care Home on Easter Saturday of this year. All the staff, office, management, activities, the nurses, kitchen staff, have all been so helpful and understanding. Her room is delightful, overlooking the garden. My cousin and I were invited
to join everyone for a Coronation party on the afternoon of 5th May. Mount Vale was decorated to a very high standard, even the "stone dog" wore red, white and blue! The kitchen staff provided amazing party food for us all, even fit for the King and Queen. Thank you.
Reply from Helen Lewis, General Manager at Barchester Mount Vale Care HomeThank you for taking the time to review Mount Vale. Staff work hard to deliver great care to our residents so will appreciate your kind words.
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Review from Mandy B (Daughter of Resident) published on 10 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident at Mount Vale for almost 3 years in Memory Lane.
Our family have nothing but praise for the manager and her team. The standard of care is exemplary, and all the staff ( nursing, carers, housekeeping, and admin) are a credit to Mount Vale. The care home itself is beautifully decorated
and we always found Mum's room and en-suite to be clean and tidy. The resident's meals and snacks are also of a high standard. There are plenty of activities going on in the home for those wanting to join in. Mum was always treated extremely well and it is obvious that all the staff have taken the time to get to know each of the residents. We as a family have always been made to feel welcome during visits. During Mum's final days, the staff treated both Mum and our family with the utmost care, respect, dignity and sincerity and a couple even attended her funeral.
Reply from Helen Lewis, General Manager at Barchester Mount Vale Care HomeThank you so much for taking the time to review the care at Mount Vale. It means a lot to receive such appreciation and I will share your review with the care team in Memory Lane.
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Review from Julia M (Daughter of Resident) published on 2 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dear mum stayed here for twenty months. She was treated with the greatest love and care possible by the very hard-working staff. On numerous visits, I found everyone welcoming to us and supportive towards residents. Their dedication and devotion under sometimes challenging situations (Covid regulations,
staff recruitment issues) are to be respected. Mount Vale Care Home was clean, light and airy and there were activities when possible.- again impacted by Covid/ staffing issues. Mum loved to walk in the garden every day, weather permitting and this was facilitated. I have visited family and friends in ten care homes over the years and Mount Vale Care Home consistently stands out as the best by far. During Mum's last days, all the staff again were exemplary and treated Mum with the greatest kindness and respect, which in turn, made this time more bearable for my daughter who has a very special bond with her grandma, my family and myself. Thank you.
Reply from Helen Lewis, General Manager at Barchester Mount Vale Care HomeThank you for taking the time to review Mount Vale and for sharing such kind and generous feedback. Our team work very hard to deliver excellent care and will appreciate your comments.
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Review from P W (Wife of Resident) published on 9 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mount Vale Care Home is a warm, friendly home. The management is efficient and well-organised. The staff are wonderful and do a really good job sometimes in difficult circumstances. My observation would be that there are occasions when they are stretched and staffing levels could be increased. This
problem cannot always be solved by expensive agency staff some of whom do not always reach the quality of the lower-paid permanent staff. Neither do they have the same relationship with the residents. Food and facilities are of a good standard. There is a wide range of activities and visits which are very well organised and everyone is encouraged to join in if they so wish. I feel comforted that my husband is receiving the best of care at Mount Vale Care Home.
Reply from Helen Lewis, General Manager at Barchester Mount Vale Care HomeThank you for taking the time to review Mount Vale. I will share your views with the care team who work so hard to deliver great care.
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Review from John D (Partner of Resident) published on 11 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience at Mount Vale has been excellent and heartwarming. All the staff have been so kind and caring to me and my partner. The nursing care has been of a very high standard. He has been cared for in a loving and totally supportive manner. When he passed away, the care home staff gave me solace
with compassion and sincerity.
Reply from Helen Lewis, General Manager at Barchester Mount Vale Care HomeThank you John for taking the time to review Mount Vale at what must be a difficult time. It means so much to receive kind words, which I will of course share with the care team.
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Review from Nancy K (Mother of Resident) published on 10 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very impressed with Mount View Care Home. All of the staff from the launders, carers, caterers, nurses and management show care, respect and concern for the residents. There is a welcoming atmosphere, and I am never afraid to ask the staff questions if I am concerned about anything. I have trust
that they will always do their best for my daughter.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Mount Vale Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from B S (Resident) published on 5 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am so impressed with the kindness, sociability and resourcefulness and politeness and warmth of all staff. They are willing to find answers to put right any hiccups in a calm "can do" way. Even when agency staff have found problems, the attitude is... I don't know, "but I know a man/woman who can".
Excellent was within reach; we all know we can do better, and all staff are willing to do so!
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Mount Vale Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from J H (Daughter of Resident) published on 23 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident for only a few days before her death. She received excellent care and as a family, we benefited from the kindness, care and compassion of the staff. I would definitely commend and recommend.
Reply from Katie Polloway, Customer Relationship Manager at Barchester Mount Vale Care HomeThank you for your review and positive comments regarding our home and team, all feedback is appreciated and valued. From all the team at Mount Vale, we send our love and condolences to you and your Family.
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Review from J D (Daughter of Resident) published on 22 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad arrived on the dementia unit (Memory Lane) in May 2021 after breaking his hip. My mum had been admitted to the same unit in April 2021. My dad died in September 2021. My dad was really well cared for during his time at Mount Vale and he was comfortable and dignified at the end of his life. Mum
remains at Mount Vale in the dementia unit and I am confident that she will continue to be well cared for Highly recommended.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Mount Vale Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Patrick Q (Husband of Resident) published on 30 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On the first contact with Mount Vale, I was treated with respect and efficiency. An immediate invitation was offered to visit and inspect. When my wife arrived her immediate needs and comfort were seen too, this continued until her passing.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Mount Vale Care HomePlease accept our sincere condolences to you and your family. Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Claire T (Daughter of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with how Mount Vale looks after my mother. The care and support which they give her is always excellent and all the staff treat her with the utmost kindness and respect. Mount Vale have been exceptional throughout all the Coivd period. Not only have all the residents been kept safe
and well, but the staff have all gone the 'extra mile' and ensured that my mother and all the residents have had love and social support when no visiting was allowed. A very big thank you to all at Mount Vale.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Mount Vale Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from L S (Daughter of Resident) published on 25 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was on the memory lane unit for 3 weeks for emergency respite care, throughout his stay he was treated with respect and dignity always, even when things were difficult. He was encouraged to join in activities and even enjoyed dancing! My mum and myself were always made to feel welcome and nothing
was too much trouble. Staff were always polite and went the extra mile. We have now found dad a new home nearer to family and friends but I will always be grateful for the care he received and will recommend Mount Vale always.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Mount Vale Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from R C (Daughter of Resident) published on 12 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The decision to move my dad into a care home was a hard one to make, not helped by lockdown happening soon after. However, once we could begin visiting again it was lovely to see how settled he was and it had definitely become home to him. This made us confident it had been the right decision and that
Mount Vale was a good choice. The communication and efforts to continue contact in its various forms despite all the restrictions were wonderful. The care and compassion that the staff showed my dad was excellent. Thank you.
Reply from Helen Lewis, General Manager at Barchester Mount Vale Care HomeThank you, for taking the time to review Mount Vale Care Home. Your words mean so much which I will share with our Memory Lane care team.
Kind regards

Helen
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Review from J M (Daughter of Resident) published on 1 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just absolutely excellent. The care and love they show my mum is outstanding. During the lockdown, they have sent photos and updates and began garden visits as soon as it was possible. Can't recommend enough.
Reply from Helen Lewis, General Manager at Barchester Mount Vale Care HomeThank you very much for taking the time to review Mount Vale. Your comments are very welcome, particularly during these challenging times which I will share with the care team.
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Current Review Score: 9.7 (9.746)

Overview of Review Score

The Review Score of 9.7 (9.746) out of 10 for Barchester Mount Vale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.746 for Barchester Mount Vale Care Home is calculated as follows: ( (248 Excellents x 5) + (49 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 311 Ratings = 4.746
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Mount Vale Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (5)

Trudi

Trudi Gillespie

Job Title: General Manager

I have over 10 years' experience in care and it is the best job in the world! I started my career as a Care Assistant, before being promoted to Deputy Manager at our sister home, Springvale Court and progressing to General Manager at Appletree. In 2024, I joined the team at Mount Vale.

Sarah

Sarah Van Der Merwe

Job Title: Home Administrator

Hi, my name is Sarah and I am the Home Administrator here at Mount Vale. I joined the homes team in June 2024, previously working as an administration assistant in our sister home, Briardene. I have been working for Barchester since 2021. I deal with all aspects of the administration of the home to ensure it runs smoothly, from invoicing, ordering, recruitment, and setting up contracts, to manning reception; there's never a dull day!

Danny

Danny Dixon

Job Title: Head Chef

Danny joined us as a Head Chef at Mount Vale in August 2021.


Danny has over 30 years of experience as a chef and is delighted to be working at Mount Vale to provide our wonderful residents with delicious and nutritious meals.

Louise

Louise Chapman

Job Title: Activities Coordinator Joined: 2010

Hi, my name is Louise. I have been working at Mount Vale since 2010. I am the activities coordinator. I am here to promote the well-being of our residents and ensure they have a variety of activities to get involved in. I love finding new creative ways to engage our residents and involve our local community.


I am a dementia champion for the home and enjoy continuing to learn and find more things I can do to help promote the well-being of our residents.


I love spending time with each individual, getting to know them so I can add individual needs into our plans. I love building strong relationships with our residents and families.


I am a crafty person and can be found doing diamond arts and lots of other creative things when I am not at work. I love spending time with my family and going for walks with my dog Dottie and cuddling my cat Loki.

Shaun

Shaun Van Der Merwe

Job Title: Head of Maintenance Joined: 2025

Hello, my name is Shaun, and I am the Head of Maintenance here at Mount Vale.


I started life out chasing a dream of being a chef. I fulfilled that dream, but due to an accident, I wanted to pursue a health and safety-oriented working life. Something I was always interested in. I have held many positions around Health and Safety, Fire Safety, COSHH and first aid, becoming a first aid responder for the NHS.


I bring to Mount Vale experience and knowledge in many aspects of Maintenance and Health and Safety, and hope that I can support Mount Vale and make a difference to those who live and work here. I have been a keen DJ for over 25 years and love karaoke. Though I’m no Pavarotti. My favourite genre of music is country, and I love spending time in my caravan. I am very much a family man.


I look forward to this next chapter and look forward to meeting you at Mount Vale.

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