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Barchester Mount Vale Care Home

Yafforth Road, Northallerton, North Yorkshire DL7 8UE
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Barchester Mount Vale Care Home, Northallerton
Barchester Mount Vale Care Home, Northallerton
Barchester Mount Vale Care Home, Northallerton

Mount Vale, provide high-quality 24-hour nursing care and residential support, alongside expert care for those living in the dedicated Memory Lane Community.

Staff are proud to be one of the first homes to be accredited as part of Barchester’s 10-60-06 Dementia Care programme, reflecting the enhanced quality of dementia care and improved quality of life experienced by those they support. They also offer respite care and short breaks, which can be...  

Care Provided by Barchester Mount Vale Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,609N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

Contact Barchester Mount Vale Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Trudi Gilliespie(General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (67)
  • Single Rooms with ensuite Wet Room (2)

Barchester Mount Vale Care Home Reviews (93)

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9.8

Barchester Mount Vale Care Home has a Review Score of 9.8 (9.757) out of 10, based on 33 reviews in the last 2 years. Over all time Barchester Mount Vale Care Home has 93 reviews.

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Showing 93 reviews matching selected criteria
Review from Andrew H (Son-in-law of Resident) published on 1 September 2025 Submitted via Postal Card
Overall Experience

I cannot reccomend Mount Vale Care Home enough. The quality of staff is heartwarming. They are proffesional, attentive and most of all caring. If you need a care home for a loved one you need look no further than Mount Vale.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Mount Vale Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from A J (Wife of Resident) published on 12 August 2025 Submitted via Postal Card
Overall Experience

The staff at Mount Vale are very caring but the home definitely has insufficient staff mainly because some of the residents with dementia on the the 1st floor need a lot of care and attention. I usually visit in an afternoon and it is often impossible to find help if my husband needs to be cleaned or changed. I sometimes do it myself but at 87 years old I find it difficult and sometimes staff have to stay in the lounge "on watch" as residents can't be left safely. An extra member of staff would really help. Sometimes it is obvious my husband hasn't had a shave for 3 days. I am grateful for all that the staff do but considering the cost of care it would be nice if he had a more frequent shave and perhaps his pad could be checked now + again

Reply from Barchester, The Feedback Team at Barchester Mount Vale Care Home

Thanks for taking the time to leave your review and for your kind words about our staff at Mount Vale. We're sorry to learn of your concerns, the Manager was not aware of these and would like to discuss them with you on your next visit, however if you'd prefer to share your thoughts with our team, please contact us on feedback@barchester.com Kind regards, Barchester's Customer Feedback Team.

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Review from K W (Sister of Resident) published on 30 July 2025 Submitted via Postal Card
Overall Experience

My sister moved in just last week 2-7 2025 and the change in her is incredible - from day 1 the staff have been nothing but amazing - extremely friendly, couldn't do enough for us, very supportive - I went to visit her at the weekend, she's bedbound, in her last home she was always just dressed in a nightie 24/7, she said with a smile on her face "Look what I'm wearing", pulled the quilt back and she was fully dressed, wonderful, we went to visit her today and for the 1st time in years she'd had a shower, was sat in her wheelchair waiting to go to the hairdressers. The family cannot thank the staff enough.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Mount Vale Care Home

Thank you for your positive review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and the team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the teams.

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Review from Paddy B (Husband of Resident) published on 14 July 2025 Submitted via Postal Card
Overall Experience

My wife has been in Mount Vale for 3 years. During that time I have visited her most days. To my great surprise she settled in straightaway & has remained very settled ever since. This is a tribute to the love & care given her by the staff. I couldn't hope for a better place for her.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Mount Vale Care Home

Thank you for your positive review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the teams.

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Review from G B (Husband of Resident) published on 4 July 2025 Submitted via Postal Card
Overall Experience

What an excellent care home Mount Vale Care Home is. My wife is looked after in an excellent manner and I am delighted to say so in this report.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Mount Vale Care Home

Thank you for your positive review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the teams.

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Review from Anna P (Daughter of Resident) published on 18 June 2025 Submitted via Website
Overall Experience

Mum has settled in really well. The care home staff were very empathetic from the first phone call, to looking round and settling mum into the home. The care and compassion they have shown for the whole family has been excellent throughout this process. Mum now has the space to move around freely and she is always pleased to see and interact with the care home staff.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager at Barchester Mount Vale Care Home

Thank you for your positive review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the teams.

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Review from Michael D (Son of Resident) published on 28 February 2025 Submitted via Postal Card
Overall Experience

The care here is dedicated, professional and dynamic. The staff are motivated, energetic and aware of every patient's requirements. This is an impressive environment in many respects. The food is very good as is the standard of care. The fabric of the building is very sound and the decoration is very good.

Reply from Jane Longstaff, On behalf of Mount Vale at Barchester Mount Vale Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from J B (Daughter of Resident) published on 24 February 2025 Submitted via Postal Card
Overall Experience

The dementia care is of a very high standard. The staff take the trouble to connect with the residents and are both kind and empathetic. All the staff work very hard to meet the needs of their residents and families. When the undertaker collected my father, he said in 25 years, he had never seen such a level of respect and dignity from staff at a care home. The nurse who was in charge was a brilliant nurse.

Reply from Sarah Van Der Merwe, Admin at Barchester Mount Vale Care Home

Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Val F (Daughter of Resident) published on 29 January 2025 Submitted via Website
Overall Experience
Following a difficult month in hospital last July (2024), Mum moved to Barchester Mount Vale Care Home in August (2024). The management and staff managed the move professionally and were supportive and welcoming. We particularly valued their efficiency and kindness at this difficult time. Some of the staff remembered Dad living there in 2019 and this helped to ease Mum into her new home.
The staff are so friendly and kind, regularly encouraging Mum to join in with the many and varied activities on offer (daily). She loves having her hair done in the on-site salon and enjoys the home-cooked food (especially the wonderful homemade soups which she often comments positively about).

The facilities are good but what makes Mount Vale special is the the kindness of the staff. We are all very happy with Mum's first six months at Mount Vale.

Reply from Jane Longstaff, On behalf of Mount Vale at Barchester Mount Vale Care Home

Thank you for your review and very kind words. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Helen G (Daughter-in-law of Resident) published on 20 January 2025 Submitted via Postal Card
Overall Experience

Our mother has received exemplary care at Barchester Mount Vale Care Home. Before going to Mount Vale, she was anxious and often upset. She is now calm and relaxed, not taking any medication, and always appears well turned-out and well cared for. The staff are fantastic, always smiling and welcoming. It's a pleasure going into Mount Vale. We also feel so relaxed and peaceful when we visit.

Reply from Jane Longstaff, On behalf of Mount Vale at Barchester Mount Vale Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from B H (Daughter of Resident) published on 6 September 2024 Submitted via Website
Overall Experience
I feel that the care home manager listened to our feelings about my Father's needs. She acted promptly and with sensitivity.

The care workers and nurses make a real effort to get to know the residents and relate to their individual needs.

Reply from Georgia Johnson, Customer Relationship Manager at Barchester Mount Vale Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from B O (Wife of Resident) published on 27 August 2024 Submitted via Postal Card
Overall Experience

I have been very impressed by the care my husband has received at Barchester Mount Vale Care Home and how well the staff have been in keeping me informed about his condition and health needs. The staff are very caring and friendly and I would particularly add praise for the entertainment manager who provides a very mixed and appropriate programme for all the residents. I look forward to seeing some changes in use of the common rooms which I hope will be addressed by the new management, particularly not using the coffee bar for activities,

Reply from Jane Longstaff, On behalf of Mount Vale at Barchester Mount Vale Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from A S (Daughter of Resident) published on 27 August 2024 Submitted via Postal Card
Overall Experience

The home is great. With new management in place, it should be able to move to excellent. The majority of the staff worked their socks off, treating residents with dignity and respect and a level of care that they would treat their own grandparents and parents with. The Activities Department team are excellent. The programme they deliver is extensive and varied and enables residents, especially on Memory Lane, to be active and stimulated.

Reply from Jane Longstaff, On behalf of Mount Vale at Barchester Mount Vale Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Robert P (Grandson of Resident) published on 18 July 2024 Submitted via Website
Overall Experience

My gramps, until very recently, was a resident at Barchester Mount Vale Care Home in Northallerton. The whole team showed nothing but empathy and love to my gramps and to my grandma who visited the home daily.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager – North at Barchester Mount Vale Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from S W (Daughter of Resident) published on 29 May 2024 Submitted via Postal Card
Overall Experience

Mount Vale has been the home for mum for 2 years. The staff are amazing nothing is too small or large they can't handle. Food and entertainment are always 5-star. New management has been in place for months now and it is a breath of fresh air that has been needed. Very happy and would recommend it highly.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager – North at Barchester Mount Vale Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Margaret J (Sister of Resident) published on 9 June 2023 Submitted via Postal Card
Overall Experience

Shortly after my sister's husband had died she moved into Mount Vale Care Home on Easter Saturday of this year. All the staff, office, management, activities, the nurses, kitchen staff, have all been so helpful and understanding. Her room is delightful, overlooking the garden. My cousin and I were invited to join everyone for a Coronation party on the afternoon of 5th May. Mount Vale was decorated to a very high standard, even the "stone dog" wore red, white and blue! The kitchen staff provided amazing party food for us all, even fit for the King and Queen. Thank you.

Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home

Thank you for taking the time to review Mount Vale. Staff work hard to deliver great care to our residents so will appreciate your kind words.

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Review from Mandy B (Daughter of Resident) published on 10 January 2023 Submitted via Website
Overall Experience
My mum was a resident at Mount Vale for almost 3 years in Memory Lane.

Our family have nothing but praise for the manager and her team. The standard of care is exemplary, and all the staff ( nursing, carers, housekeeping, and admin) are a credit to Mount Vale. The care home itself is beautifully decorated and we always found Mum's room and en-suite to be clean and tidy. The resident's meals and snacks are also of a high standard. There are plenty of activities going on in the home for those wanting to join in. Mum was always treated extremely well and it is obvious that all the staff have taken the time to get to know each of the residents. We as a family have always been made to feel welcome during visits. During Mum's final days, the staff treated both Mum and our family with the utmost care, respect, dignity and sincerity and a couple even attended her funeral.

Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home

Thank you so much for taking the time to review the care at Mount Vale. It means a lot to receive such appreciation and I will share your review with the care team in Memory Lane.

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Review from Julia M (Daughter of Resident) published on 2 December 2022 Submitted via Postal Card
Overall Experience

My dear mum stayed here for twenty months. She was treated with the greatest love and care possible by the very hard-working staff. On numerous visits, I found everyone welcoming to us and supportive towards residents. Their dedication and devotion under sometimes challenging situations (Covid regulations, staff recruitment issues) are to be respected. Mount Vale Care Home was clean, light and airy and there were activities when possible.- again impacted by Covid/ staffing issues. Mum loved to walk in the garden every day, weather permitting and this was facilitated. I have visited family and friends in ten care homes over the years and Mount Vale Care Home consistently stands out as the best by far. During Mum's last days, all the staff again were exemplary and treated Mum with the greatest kindness and respect, which in turn, made this time more bearable for my daughter who has a very special bond with her grandma, my family and myself. Thank you.

Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home

Thank you for taking the time to review Mount Vale and for sharing such kind and generous feedback. Our team work very hard to deliver excellent care and will appreciate your comments.

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Review from P W (Wife of Resident) published on 9 November 2022 Submitted via Website
Overall Experience

Mount Vale Care Home is a warm, friendly home. The management is efficient and well-organised. The staff are wonderful and do a really good job sometimes in difficult circumstances. My observation would be that there are occasions when they are stretched and staffing levels could be increased. This problem cannot always be solved by expensive agency staff some of whom do not always reach the quality of the lower-paid permanent staff. Neither do they have the same relationship with the residents. Food and facilities are of a good standard. There is a wide range of activities and visits which are very well organised and everyone is encouraged to join in if they so wish. I feel comforted that my husband is receiving the best of care at Mount Vale Care Home.

Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home

Thank you for taking the time to review Mount Vale. I will share your views with the care team who work so hard to deliver great care.

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Review from John D (Partner of Resident) published on 11 May 2022 Submitted via Postal Card
Overall Experience

My experience at Mount Vale has been excellent and heartwarming. All the staff have been so kind and caring to me and my partner. The nursing care has been of a very high standard. He has been cared for in a loving and totally supportive manner. When he passed away, the care home staff gave me solace with compassion and sincerity.

Reply from Helen Lewis, General Manager at Barchester Mount Vale Care Home

Thank you John for taking the time to review Mount Vale at what must be a difficult time. It means so much to receive kind words, which I will of course share with the care team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 01 April 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (64) & Events (0)

News
  • 25 Jun 2026

    In order to support residents’ relatives and friends, and the local community, Barchester’s Mount Vale Care Home in Northallerton is hosting a free colour analysis event and cheese and wine...

  • 14 May 2026

    What a wonderful couple of days we’ve had celebrating Victory in Europe Day. A lovely street party filled with scones, cream and jam, homemade cakes, a quiz, sing-alongs and watching...

  • 14 May 2026

    We’ve enjoyed movement to music sessions featuring classics from ABBA and The Beatles, complete with pom poms and ribbon sticks lots of fun, laughter and energy all around. Today also...

Upcoming Events

There are no upcoming events for Barchester Mount Vale Care Home.

Awards / Recognitions (15)

Accreditations

There are no accreditations posted yet for Barchester Mount Vale Care Home.

Meet the Team (5)

Trudi Gillespie
Trudi GillespieJob Title:General Manager

I have over 10 years' experience in care and it is the best job in the world! I started my career as a Care Assistant, before being promoted to Deputy Manager at our sister home, Springvale Court and progressing to General Manager at Appletree. In 2024, I joined the team at Mount Vale.

Sarah Van Der Merwe
Sarah Van Der MerweJob Title:Home Administrator

Hi, my name is Sarah and I am the Home Administrator here at Mount Vale. I joined the homes team in June 2024, previously working as an administration assistant in our sister home, Briardene. I have been working for Barchester since 2021. I deal with all aspects of the administration of the home to ensure it runs smoothly, from invoicing, ordering, recruitment, and setting up contracts, to manning reception; there's never a dull day!

Danny Dixon
Danny DixonJob Title:Head Chef

Danny joined us as a Head Chef at Mount Vale in August 2021.

Danny has over 30 years of experience as a chef and is delighted to be working at Mount Vale to provide our wonderful residents with delicious and nutritious meals.

Louise Chapman
Louise ChapmanJob Title:Activities CoordinatorJoined: 2010

Hi, my name is Louise. I have been working at Mount Vale since 2010. I am the activities coordinator. I am here to promote the well-being of our residents and ensure they have a variety of activities to get involved in. I love finding new creative ways to engage our residents and involve our local community.

I am a dementia champion for the home and enjoy continuing to learn and find more things I can do to help promote the well-being of our residents.

I love spending time with each individual, getting to know them so I can add individual needs into our plans. I love building strong relationships with our residents and families.

I am a crafty person and can be found doing diamond arts and lots of other creative things when I am not at work. I love spending time with my family and going for walks with my dog Dottie and cuddling my cat Loki.

Shaun Van Der Merwe
Shaun Van Der MerweJob Title:Head of MaintenanceJoined: 2025

Hello, my name is Shaun, and I am the Head of Maintenance here at Mount Vale.

I started life out chasing a dream of being a chef. I fulfilled that dream, but due to an accident, I wanted to pursue a health and safety-oriented working life. Something I was always interested in. I have held many positions around Health and Safety, Fire Safety, COSHH and first aid, becoming a first aid responder for the NHS.

I bring to Mount Vale experience and knowledge in many aspects of Maintenance and Health and Safety, and hope that I can support Mount Vale and make a difference to those who live and work here. I have been a keen DJ for over 25 years and love karaoke. Though I’m no Pavarotti. My favourite genre of music is country, and I love spending time in my caravan. I am very much a family man.

I look forward to this next chapter and look forward to meeting you at Mount Vale.

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