Review from Michael B (Son of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience

My mother had her 100th birthday on 6th January. I arranged with the deputy manager to have 14 of my family, ages 9 to 82. A cake was provided, a bottle of bubbly and sweets. They took photographs and put them in an email which we could send to my brother in Australia. The party lasted two hours. The

staff were excellent. The home is very good for the money paid. I am very happy with my mother being there.

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Review from J T (Daughter of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience

Mum's 100th Birthday, and despite Covid restrictions, I think she really enjoyed her day. The staff were wonderful in organising the video call for relatives who couldn't see Mum personally. The room had been decorated and was welcoming. A lot of effort had gone into making her day the best.

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Review from M B (Grandson of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience

It was a very good day.
The home did very well in putting a meeting room together for my relative, at 100 years of age.

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Review from Elizabeth B (Friend of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience

I have been made very welcome by staff and reception at all times, shown the lift and taken to the room the first time I visited. The service user is in bed at this time but knew who I was and is kept very clean and happy that she is being looked after. She is a bit confused at times, but the nurse

was very good and explained everything to her in such a way that she settled straight away.

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Review from Nicola J (Daughter of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience

I have always found the workers to be caring and helpful. They always answered the telephone, and if you couldn't speak to your relative straight away, they always rang you back. Mum says she enjoyed the food and also found the carers helpful. Could have had a better variety of activities though.

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Review from Jane F (Mother of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience

Mum was admitted to Saint Cecilia's after being discharged from the rehab/hospital care. This was not a decision I was consulted on, so I had not done and
"research" into her "continuing care". Having said that, the care and treatment Mum receives are very good. The staff are welcoming and competent

during what has been a harrowing time during the Covid pandemic/lockdowns etc. Mum is well looked after and seems very happy and contented when I visit, and for 92-years-old, this is all we hope for. Thank you.

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Review from J C (Daughter of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience

My mum has only been in Saint Cecilia's for three weeks. It is early days, but I have found the receptionists are very friendly and helpful. The carers have been kind to Mum, and she is always full of praise for them. Her room is too small, but Mum is comfortable, warm and well-fed.

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Review from J H (Daughter of Resident) published on 13 April 2022
Submitted via Website • Report

Overall Experience

My dad receives very good care from friendly and experienced staff. We are kept well informed of all that happens with him. he enjoys the food and is always clean and tidy. He doesn't do activities due to his physical inability and dementia.

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Review from David P (Son of Resident) published on 15 December 2021
Submitted via Postal Card • Report

Overall Experience

For the short period before my mother passed away, she was cared for by excellent staff. Kept warm and comfortable with regular drinks, food and snacks. The home itself looked and smelled clean.

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Review from Sue R (Daughter of Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience

Resident has only been in Saint Cecilia's for two months. I have only visited twice due to isolation and me not living locally. I am happy with the overall care and have had good communication with and from staff but would have liked to have been included in the personal care plan on admission.

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Review from A L (Daughter of Resident) published on 16 November 2021
Submitted via Postal Card • Report

Overall Experience

When my dad arrived at Saint Cecilia's, he didn't like his room, and he was unhappy. When I mentioned this time the home, they moved Dad straight away to another room. I must say, all the staff, whoever their duties are/were wonderful, always knew my dad and what he'd been up to. I thank everybody

at the home for looking after my dad with compassion. Thank you from the bottom of my heart.

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Review from Josh P (Grandson of Resident) published on 1 October 2021
Submitted via Postal Card • Report

Overall Experience

Excellent quality of care provided. Nothing is an issue for staff and always happy to about and beyond.

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Review from J P (Son of Resident) published on 1 October 2021
Submitted via Postal Card • Report

Overall Experience

Staff are lovely and friendly. Nothing is too much bother for them. Mum is loved by all staff and they all know her very well. She is always comfortable and feels at home.

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Review from Sharon A (Niece of Resident) published on 16 September 2021
Submitted via Postal Card • Report

Overall Experience

Very welcoming and helpful, but most of all, my aunty seems much happier. I don't think I've seen her this calm in many years. She's gone from a very nervous/anxious old lady to one that is calm and happy. So good to see her like that. Staff seems to genuinely care with good feedback. Staff know her

well and know what she needs. Thank you!

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Review from Sue T (Wife of Resident) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience

My husband went into respite care to ease things for me. He has Alzheimer's, and I didn't know how it would go. He can be demanding at times. Everyone involved in his care at Saint Ceilia's was wonderful. He wasn't in a hurry to leave! Showered and manicured too - what a blessing.

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Review from P T (Cousin of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience

Today, 23rd August 2021, is the first time I have been able to visit my cousin due firstly to the long-distance I have to travel and then to lockdown during Covid restrictions. When I telephone Saint Cecilia's, requiring whether a visit was possible, all the necessary procedures of obtaining a lateral

flow test was clearly explained. An appointment was made, and full protection was supplied when I arrived. I found the home very clean and well organised, and all the staff friendly. Much improved since my last visit.

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Review from Barbara D (Wife of Resident) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience

The staff at this nursing home are so kind to both my husband and my family. We have been treated with respect and not like fouls. Our questions have been answered and explained.
I would recommend this care home top of my list.

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Review from David O (Son of Resident) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience

Lovely, friendly atmosphere. Not met anyone I do not like at this home. Very welcoming and warm. Inside is very clean and welcoming. They serve good food and is presented well. Dads room is clean and presentable with a view.

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Review from Elizabeth H (Daughter of Resident) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience

Really impressed with Saint Cecilia's Nursing Home. My dad has settled in well, and we have noticed how relaxed and happy he is. My brothers and I feel he is well looked after by the management and staff. My dad is always pleased with his meals and enjoys his food immensely. He remembers what he has

every mealtime and tells us how he enjoyed his food. Well done to all the staff, and thank you all.

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Review from Carlton O (Son of Resident) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience

My dad is looked after extremely well. He loves his food and praises his meals when myself, sister and my brother chat to him on video calls. When we come to see him, we take him down to the seafront pushing him in his wheelchair. The staff are so kind and nice to my dad. I feel he is very fortunate

to be here. My finishing words are a very run establishment and very nice staff and well managed.

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Saint Cecilia's Nursing Home

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