
Lovely care home and I would recommend it to anyone.J C(Husband of Resident/Service User)


Staff are excellent, feels like a second home when I'm here visiting mamSusie J(Daughter of Resident/Service User)

Lovely care home and I would recommend it to anyone.J C(Husband of Resident/Service User)


Staff are excellent, feels like a second home when I'm here visiting mamSusie J(Daughter of Resident/Service User)

Craigielea Community Nursing Home offers a homely environment for older people's care, making the most of versatile living areas and well-trained staff.
A converted Victorian building, the home is comfortably furnished and includes specialist equipment to help those with reduced mobility, as well as allowing for round-the-clock access to care workers.
There is much to enjoy as part of the activities programme, as well as beauty therapy and access to a hairdressing salon.
Care Provided by Craigielea Community Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Nursing residents will be referred for support for funded nursing care (FNC) and this finding will be in addition to the weekly fee but is funded by the NHS.
The price(s) shown are provided by the care home. Contact Craigielea Community Nursing Home for full pricing details and T&Cs.
Contact Craigielea Community Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Solehawk Ltd
- Private Owned
Person in charge
- Sarah Johnson(Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2016
- Number of floors: 3
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (29)
Parking
- On-site parking available
Craigielea Community Nursing Home Reviews (54)
Craigielea Community Nursing Home has a Review Score of 9.5 (9.457) out of 10, based on 18 reviews in the last 2 years.
Over all time Craigielea Community Nursing Home has 54 reviews.
Craigielea is an excellent care home. Staff are friendly, hard working , professional and caring. My mother, an advanced Alzheimer's patient, is really well looked after. In addition to her basic needs, my mother is encouraged to take part in a wide range of activities which she enjoys.
Thank you so much for your lovely comment. We really appreciate you taking the time to review us. I will make sure your words are passed on the all the staff who care for your mother.
Staff are very good and patient with my dad. Also very friendly with family when we visit.
Thank you very much for the nice review. I will make sure to pass your kind words on to the staff.
I find all staff very friendly in a professional way. All are very approachable, no matter how busy. When residents needs clash they are managed in order of priority. Cinema room is an excellent break from daily routine for residents who enjoy films. I velieve this activity could be utilised more. Perhaps a weekly film night could be introduced. The laundry system works well, and residents neat and tidy each day.
Thank you very much for your comments. I will ensure to pass this over to the staff. I am pleased you have had a good experience and I will ensure to look into organising a weekly film night.
I'm really pleased with my mum's care. She has settled well into her new home and receives excellent care. Staff keep me updated on her progress and quickly act when she is unwell.
Thank you so much for taking the time to complete this lovely review. I will ensure to pass this on to all staff.
Staff at home very pleasant and try to help to make mum's stay as comfortable as possible. Mum is very unwell and can be challenging but the staff are always warm and supportive with her.
Thank you very much for your kind comments about the staff and there approach. I will make sure to inform the staff of your positive review.
I visit Heather on a weekly basis. She is mainly in her room by herself. She seldomly sits in the lounge with fellow residents. More interaction would be beneficial for Heather with staff, fellow residents. I visited Heather on one occasion - it was around tea time - Tea!! A hot dog in a finger bread roll with some onions on top! Absolutely shocking!! It is not good enough. I told her sister about this tea etc she is aware of situation.
I am very sorry you feel this way. In regard to the resident wishing to spend time in her room, this has previously been discussed and I am of course happy to discuss this again with yourself alongside family members. All residents have the choice of different options from the menu and they can...
My mum has been in Craigielea for almost 6mth. I cannot fault the care she has received. Every single member of staff are aware of who she is and what her needs are. My mum has been unwell during her stay and has had the best care and onging care to her changing needs. The communication I receive from her senior carer is fantastic. I can honestly say my mum is treated like a member of their family and brings me such relief knowing she is in a safe, caring and loving home.
Thank you so much for taking the time to leave us a review. What lovely words also, I am pleased to hear you are happy with the care. I will pass this on the all the staff.
I absolutely cannot fault the care this establishment provides to my uncle. He is very well cared for, even though he is hostile to the thought of being in care and unable to gain his mobility back, he knows the staff are trying their very best and he is thankful, as are his family. God bless you for your help & support.
Thank you so much for your lovely words and for taking the time to review Craigielea. it is much appreciated and I will share this with the staff.
The current senior is amazing who always has my mam's best interests at the forefront of everything she does. She keeps me informed of all my Mam's care issues, activities etc. I am extremely confident & happy with the care my Mam receives from the current senior carer & her lovely & professional team.
Thank you so much for taking the time to review, it is much appreciated. I will make sure to hand this over to the senior and the whole team.
The staff here truly are an amazing workforce, ensuring relative is looked after to an amazing standard. We would be in a very difficult situation without any of you and your efforts. Please keep up the outstanding work. You are all a valued part of his day.
Really happy with care. Home and staff always welcoming.
Thank you very much for reviewing our home. I am pleased you always find it welcoming. I will pass your comments on to the staff.
On the whole, very good. I feel there isn't enough interaction between staff and residents. My husband is quite talkative and would benefit from a conversation now and again. I don't think that watching television all day is good for anyone. Most residents don't understand what they are watching.
Thank you for taking the time to review Craigielea. I am pleased your experience on the whole is very good. I will of course discuss your comments with staff and ensure varying activities remain to be completed.
The staff on duty work really hard, but very often there are not enough present in the lounge to take my mother to the bathroom. This can make things difficult for her as she then needs to use her pad, which she is reluctant to do. There has been a missing ceiling tile and a stained ceiling tile in Mum's room for a number of weeks now. These are my main 'niggles'. Otherwise, it all runs very smoothly for Mum.
Thank you for taking the time to review Craigielea. I am pleased you feel on the whole everything runs smoothly. I will of course look into your comments and action as required.
My father has been in Craiglea for over 3 months now and we as a family could not be more happy with his care. All the staff have been fantastic with my father and all of the family when we visit. The genuine sincerity of care for my father has not gone unnoticed, as well as the professionalism of the staff. We, as a family, would like to thank Craigielea for everything you are doing for my father.
Thank you so much for your comments. We really appreciate you taking the time to review. I will pass your kind words on to the staff
Enjoyed the review very helpful, as it is my first meeting with Craigielea, as my sister has only been there for a short time. She has settled very well,she told me she loves it there. The staff are excellent with her, she has dystonia and needs help with everything also feeding etc also affects her speech. I am very happy with Craigielea.
Thank you so much for your lovely review. We are pleased to hear that your sister is happy here. I will pass on your comments to all the staff.
The staff from the start have been absolutely fantastic. They are so professional and efficient its unbelievable. My dad was as thought close to death. But with their help and professionalism he is now like a new person only two weeks later. We could not be happier and are very grateful. He is eating and drinking the food is also fantastic. The whole family are very happy and grateful.
Thank you so much for your lovely words. I will ensure I pass these on to the staff. I appreciate you taking the time to complete the review.
Happy that new alarm has been installed in my husband's room.
His shower facilities need updating, although my request for hand rail and a high additional toilet seat has been installed.
I find the management is very easy to approach, which makes me confident that my husband is being given good care at Craigielea.
All the staff go above and beyond at all times and there are no complaints about any aspects of my mum's stay and don't even mention the meals as she gets better fed than me. Overall, I rate Craigielea as excellent because it's deserved, and I'm so pleased my mum is staying in such a nice place with absolutely fantastic staff. It makes a big difference when you know she's being well looked after when you can't be there.
Recently lost my dad in Craigielea and I could not ask for more, the care and love my dad received from every single member of staff could not have been better over the 2 years my dad was there. A special type of person becomes a carer Craigielea has this in abundance. I thank you from the bottom of my heart for everything you did for my dad right up to the end. Love to you all have a great Christmas and New Year and love to all the residents.
On behalf of all of us here at Craigielea we express our dearest sympathy and our thoughts are with you.
We wish you all the best and you are always welcome here.
Resident has only been in for two weeks. All options up to now have been good. Too soon, or unable to comment on certain items, but impressions are good.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 February 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Craigielea Community Nursing Home.
There are no upcoming events for Craigielea Community Nursing Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Craigielea Community Nursing Home.
Accreditations
There are no accreditations posted yet for Craigielea Community Nursing Home.
Meet the Team (1)

I am a registered mental health nurse and have been since 2015, I have worked both in NHS and adult social care since qualifying. I have been at Craigielea since 2019, starting as a nurse, and then promoted to deputy manager. In December 2023 I was promoted to Home Manager.
Frequently Asked Questions about Craigielea Community Nursing Home
What types of Care is Craigielea Community Nursing Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Craigielea Community Nursing Home have?
There are 60 Single Rooms.
What are the Facilities & Services at Craigielea Community Nursing Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Craigielea Community Nursing Home to the centre of Gateshead?
2.0 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Craigielea Community Nursing Home to verify any information. View our terms and conditions. Craigielea Community Nursing Home has an Enhanced Service -more info.