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Dovecote Residential Care Home

Hugar Road, High Spen, Rowlands Gill, Tyne & Wear NE39 2BQ
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Dovecote Residential Care Home, Rowlands Gill
Dovecote Residential Care Home, Rowlands Gill
Dovecote Residential Care Home, Rowlands Gill

Rated Good in every single area of their Care Quality Commission report (February 2025), Dovecote has a wonderful team of staff who are devoted to enriching the lives of their residents. They provide residential, dementia and respite care, which can be pre-booked.

A warm and welcoming home, it is surrounded by stunning large gardens with wheelchair friendly pathways.

The bedrooms and communal spaces, including light and airy lounges and dining...  

Care Provided by Dovecote Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,161From £1,161

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1161, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.

*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

Contact Dovecote Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Lesley Dawson(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (61)

Dovecote Residential Care Home Reviews (90)

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9.6

Dovecote Residential Care Home has a Review Score of 9.6 (9.568) out of 10, based on 16 reviews in the last 2 years. Over all time Dovecote Residential Care Home has 90 reviews.

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Showing 90 reviews matching selected criteria
Review from Keith W (Regular Volunteer) published on 31 January 2024 Submitted via Postal Card
Overall Experience

I visit the home on a regular basis as a eucharistic minister in the Catholic Church. I always receive a warm welcome. The staff are great, very friendly and if I need any help, it's always on hand. When I walk in the home has a nice feel to it. I know it's a very difficult job at times. I speak to the residents and they are well looked after and tell me so. The home seems to me to be a big part of the local community, to it's credit.

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Review from Robert M (Brother of Resident) published on 22 December 2023 Submitted via Postal Card
Overall Experience

Since the new manager has taken over it's definitely a lot cleaner. All staff look smart and take time to talk to residents.

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Review from S B (Daughter of Resident) published on 4 December 2023 Submitted via Postal Card
Overall Experience

An urgent respite stay was needed for Dad as we had reached a crisis point in his dementia care. As this happened so quickly, we didn't have time to do the normal research and visit the home prior to his stay, so we went in there completely blind. But, we needn't have worried. The staff were all welcoming and helpful, his room was lovely and he seemed content being there. It gave us peace of mind and also provided us with some desperately needed breathing space from caring responsibilities.

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Review from Ruth L (Friend of Resident) published on 8 November 2023 Submitted via Postal Card
Overall Experience

Often come to the home on a Wednesday to play bingo with the residents. The home is lovely and warm, and welcoming, nice and clean. We get a cuppa and a cake. The residents seem to love it. The staff are really nice and look after the residents. I have a friend who really looks forward to seeing us, he sits with us when the home has anything on.

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Review from Christina F (Friend of Resident) published on 8 November 2023 Submitted via Postal Card
Overall Experience

Have been visiting a friend quite often. The home is beautifully decorated, very clean, staff are all lovely. My friend is very happy with his care and says food is lovely. He enjoys the arranged activities and loves the bingo. It's lovely that members of the public are able to come in and take part. I have seen an amazing change in the home over the last few months.

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Review from Denise L (Daughter of Resident) published on 1 November 2023 Submitted via Website
Overall Experience

Since Mam arrived here, she is settling in really good compared to where she was previously. Doctor and nurses are getting her issues sorted straight away, staff are fabulous with her, just Mam's a bit frightened to ask the staff if there’s something she needs, but I am sure in time she will do. Really good to know that she’s well cared for and family can go in at any time.

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Review from Kelly L (Relative of Resident) published on 16 October 2023 Submitted via Postal Card
Overall Experience

Nana only arrived a day ago and already, literally overnight, we can see a positive change in her. Within a couple of hours of her being here a nurse was arranged to change dressings, a doctor has seen her to help get pain under control and she has slept (which is a huge step forward). She is eating willingly. The process of being able to get here was made so easy for the family, with everything being explained every step of the way and what will happen in the future, with thanks to the manager for making what is a difficult time easier for the family. Nothing is a bother for any of the staff. They go above and beyond for residents and their families.

Reply from Kate Yates, Communications and Content Specialist at Dovecote Residential Care Home

Thank you for taking the time to leave such a wonderful review, we are so pleased your grandmother has settled into Dovecote so well. The team will be delighted to read your review.

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Review from Michelle N (Daughter of Resident) published on 30 August 2023 Submitted via Website
Overall Experience

My mother's care, and the environment has greatly improved since the appointment of the new manager and staff. Staff provide a person-centred approach to my mother and adapt their behaviours and routines to satisfy her needs. They empower her to make her own decisions when appropriate, while maintaining her safety and facilitating interventions in her best interests. Staff are approachable and helpful, and listen to our opinions and wishes. They involve us in all aspects of her care and regularly invite us to meetings to review risk and care interventions. The environment has greatly improved over the past few months and is still ongoing, we can see changes every time we visit. It is now a pleasant and therapeutic place for residents and carers. The home has introduced carer involvement groups as well as regular joint activities e.g. bingo afternoon with carers, seasonal fayre/get-togethers etc. Finally but most importantly staff are caring and treat my mother with respect.

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Review from Annabel D (Respite Resident) published on 30 August 2023 Submitted via Postal Card
Overall Experience

The staff are very pleasant and patient and the food is good. The home is well-kept and smells fresh and activities are adequate for what I need. The staff are friendly if you need extra help.

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Review from Patricia M (Niece of Resident) published on 28 August 2023 Submitted via Website
Overall Experience

Nothing is too much trouble for the staff and they are always attentive towards my aunt. They do a very difficult job, but are always pleasant. My aunt is in very capable hands. The new management team always listen to and act upon any concerns I may have and are extremely friendly and approachable. I am always warmly welcomed by the staff when I visit my aunt. I am always kept informed of any changes to my aunt's care needs. Dovecote has seen immense improvement since the new management team took over. Thank you all.

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Review from E W (Daughter of Resident) published on 15 August 2023 Submitted via Postal Card
Overall Experience

Always Clean. Mama's well-fed and Mam loves the staff. Dogs are allowed in which Mam loves.

Reply from Lisa McCauley, Social media officer at Dovecote Residential Care Home

Thank you for taking the time to leave a review. We are pleased to hear about your mother's experience and will pass on your feedback to the team. Best wishes.

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Review from Lisa B (Daughter-in-law of Resident) published on 7 August 2023 Submitted via Postal Card
Overall Experience

Dovecote Residential Care Home has shown substantial improvements in the environment in the last few months. It is now a clean, welcoming and homely place. Staff are always friendly and appropriately warm and caring with residents. Since coming to Dovecote my father-in-law has started painting again, which he had lost the will to do. He is also enjoying activities he previously would have avoided - gardening, dancing and bingo. We are really lucky to have the home on our doorstep.

Reply from Fae Doherty, Senior Marketing Officer at Dovecote Residential Care Home

Thank you for such a wonderful review for Dovecote Residential Care Home - our team will really appreciate it. It's great to hear that your father-in-law has taken up painting again and is enjoying our activities. Best wishes, Fae.

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Review from Maggie T (Wife of Resident) published on 7 August 2023 Submitted via Postal Card
Overall Experience

Making the difficult decision to move my husband into residential care has been made so much easier for me by seeing the great care he is given at Dovecote. When assessing which home was better for him, I was immediately struck by the warm atmosphere and friendliness of the staff. This welcoming atmosphere towards all residents and visitors contributes to the high standard of care. Attention has been given to all of my husband's needs to help him settle in and any problems he has had have been very well managed. I have found all the staff to be very helpful with any concerns I may have and they keep me updated about his wellbeing. Well done to everyone at Dovecote in what must be a very challenging job.

Reply from Fae Doherty, Senior Marketing Officer at Dovecote Residential Care Home

Thank you so much for such a lovely review of our home. It is wonderful to hear how happy you are with the care our team provide and the attention your husband is given. Best wishes.

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Review from L B (Daughter of Resident) published on 1 August 2023 Submitted via Postal Card
Overall Experience
Whatever issue we raise is dealt with.

Nothing is a problem.

Reply from Fae Doherty, Senior Marketing Officer at Dovecote Residential Care Home

Thank you for taking the time to review Dovecote Residential Care Home!

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Review from Evelyne H (Daughter of Resident) published on 1 August 2023 Submitted via Postal Card
Overall Experience

Since my mam came to this home two years ago, she has been treated with the utmost care. She can be very demanding, but the staff are all lovely with her. Any issues, you can go to the lovely management team, who only came this year and has turned the place around. Thank you to all who work here for doing an amazing job.

Reply from Fae Doherty, Senior Marketing Officer at Dovecote Residential Care Home

Thank you so much for your kind words about our home. It's wonderful to hear how happy you are with our management team and the care our team provide. Best wishes.

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Review from L H (Daughter of Resident) published on 28 July 2023 Submitted via Postal Card
Overall Experience
I have no complaints about Dovecote Residential Care Home. Clean and pleasant.
Staff and management are pleasant and helpful, and also very caring.

Residents are treated with dignity.

Reply from Fae Doherty, Senior Marketing Officer at Dovecote Residential Care Home

Thank you so much for taking the time to review our home and for your wonderful feedback! Best wishes.

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Review from Rachel M (Daughter of Resident) published on 26 July 2023 Submitted via Website
Overall Experience

My mother has been a resident at Dovecote since January of this year, and I am very pleased with the level of care that she has received and which she continues to receive on a daily basis. The staff are incredibly welcoming and are always happy to 'go the extra mile' in keeping my mother safe, well cared for and treated with respect and dignity. She is very content and settled, and the whole family has peace of mind knowing this. Well done to all at Dovecote!

Reply from Fae Doherty, Senior Marketing Officer at Dovecote Residential Care Home

Thank you for such a wonderful review for our team at Dovecote Residential Care Home - it is so appreciated! Best wishes.

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Review from M C (Son of Resident) published on 21 July 2023 Submitted via Website
Overall Experience

The staff at Dovecote are very capable, well-informed, excellent communicators and very friendly. We are so pleased that we decided that Dovecote was the right home for Mum. My mother has advanced dementia, and this means that she can be unaware of what she really should be doing, such as not spending all day in bed. All staff, from the manager and deputy, to the caring team, are aware of her care needs and work hard to ensure these are met. Their communication skills are outstanding. I receive constant feedback on her care and their interventions. I have a great deal of confidence in the staff and the care they deliver. They go out of their way to keep me and my sister updated, and when I'm visiting it is obvious that they take great care to make Mum feel at ease, respect her wishes, and maintain her dignity. She talks fondly about the staff, we have real confidence in their approach and the care Mum is receiving.

Reply from Fae Doherty, Senior Marketing Officer at Dovecote Residential Care Home

Thank you so much for such a wonderful and heart-warming review. It is so appreciated by our team. Best wishes, Fae.

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Review from D C (Son of Resident) published on 19 April 2022 Submitted via Postal Card
Overall Experience

All staff are very friendly and kind.

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Review from Glenn W (Son of Resident) published on 12 August 2021 Submitted via Postal Card
Overall Experience

It is difficult for anyone to have a relative in care, but after initial communication problems, I am very happy with the care given to my mother. With Covid restrictions easing and the warmer months ahead, I feel positive about becoming closer to the Dovecote Residential and Nursing Home team.

Reply from Fae Doherty, Senior Marketing Officer at Dovecote Residential Care Home

Thank you for taking the time to review our home and for your kind words about the care your mother receives. If you have any more feedback, particularly about our rooms, do let us know by emailing care@sanctuary.co.uk, and we will be more than happy to help. Best wishes.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 October 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (2) & Events (0)

News
  • 14 Oct 2025

    Residents, their loved ones and staff from Dovecote Residential Care Home in High Spen recently held a community party to celebrate the home's 30th anniversary. The home was filled with...

  • 27 Feb 2025

    Dovecote has just celebrated a milestone achievement following an impressive report by the Care Quality Commission (CQC). In the recent inspection, our home was graded ‘good’ across five quality indicators:...

Upcoming Events

There are no upcoming events for Dovecote Residential Care Home.

Awards / Recognitions (9)

Accreditations

There are no accreditations posted yet for Dovecote Residential Care Home.

Meet the Team (8)

Julie Ackerley
Julie AckerleyJob Title:Care AssistantJoined: 2016

I have worked at Dovecote for 7 years and I love the residents. We are a really good team that work so well together.

Francesca Atkinson
Francesca AtkinsonJob Title:Team LeaderJoined: 2019

Working here gives me so much back - it’s very rewarding. I have a good rapport with the residents and it’s great to be part of the team here. I am a very approachable person, and I always have a smile on my face!

Lynne Younger
Lynne YoungerJob Title:AdministratorJoined: 2021

Lynne has worked for us at Dovecote since 2021 and 'loves being a part of a big team and being around and spending time with our residents'.

Gill Ord
Gill OrdJob Title:Care AssistantJoined: 2022

It’s so lovely to laugh with the residents and make them happy. Everyone at Dovecote is so friendly - and the staff are just brilliant to work with.

Tracy Cummings
Tracy CummingsJob Title:HousekeeperJoined: 2013
My name is Tracy and I have worked here for 10 years.

I absolutely love the home and the residents. It is a lovely place to work and such a happy environment.

Alan Nairn
Alan NairnJob Title:HousekeeperJoined: 1998
My name is Alan and I have worked at Dovecote for 25 years.

I love working for our residents, it’s like an extended family.

Louise Foster
Louise FosterJob Title:Activities co-ordinatorJoined: 2022

I like working with the residents and staff, they are wonderful it’s a lovely place to work.

Claire Wade
Claire WadeJob Title:HousekeeperJoined: 2022

I love working here. Dovecote is a fabulous place to work - the residents, the job and the staff, it’s all amazing!

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