Dovecote Residential & Nursing Home

Hugar Road, High Spen, Rowlands Gill NE39 2BQ

Dovecote Residential and Nursing Home, situated in High Spen, is skilled in residential care and nursing for older people, at the same time as specialising in dementia care provision.

A peaceful countryside location gives Dovecote many advantages for the effective practice of both short and long-term residential care and nursing, while service users also enjoy a comfortably furnished interior that makes for a welcoming social atmosphere.

Professional pursue carefully tailored care plans, with a strong focus on empowering residents and making sure transitions run smoothly.

Dovecote Residential and Nursing Home is part of the Sanctuary Care Group.

Group: Sanctuary Care Ltd

Person in charge: Helen McKee (Manager)

Local Authority / Social Services: Gateshead Metropolitan Borough Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 61 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 61

Rooms with ensuite WC: 61

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Dovecote Residential & Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.7 (maximum of 10) for Dovecote Residential & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Dovecote Residential & Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.603 for Dovecote Residential & Nursing Home is calculated as follows: ( (84 Excellents x 5) + (42 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 131 Ratings = 4.603

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.082 Points relating to the number of positive Reviews for Dovecote Residential & Nursing Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 12.2 positive Reviews (61 registered maximum number of service users ÷ 5). 1 Reviews ÷ 12.2 Target = 0.082

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.7 Dovecote Residential & Nursing Home has a Review Score of 7.7 (7.685) from 11 Reviews


Average Ratings

  • Excellent
    7
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Dovecote Residential & Nursing Home?

  • Extremely LIKELY
    9
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Dovecote Residential & Nursing Home

  • Daughter of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Husband of Resident/Service User
    2
  • Relative of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • more

My mother has been in Dovecote since February 2017 and both her physical and mental health have improved vastly since moving in. It has encouraged her to be more confident and talkative than she has been in many years.

Dovecote is clean and appears to be well run with regular outings and activities arranged for the residents.

The staff are all friendly and nothing is too much trouble for them. It is to be recommended.

How likely would you be to recommend Dovecote Residential & Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

When my mother arrived at the home, she was very distressed and depressed with being in the hospital and had lost her sparkle and wasn't very talkative. She'd also lost a lot of weight. Now 5 weeks on, she has put on weight, interacting with staff and has a good diet. All the staff from management, carers to domestics have been friendly towards her and made her feel welcome and at home. Not only to my mother but also to us as her family. We have also received a lot of support from management and staff.

How likely would you be to recommend Dovecote Residential & Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

My husband needed to walk all day and night with the help of the staff at Dovecote. He is very much settled and I have great faith in the home as it is well staffed and carers are always on hand to help my husband and myself.
I feel very happy with the level of care my husband gets.

How likely would you be to recommend Dovecote Residential & Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

Staff have been very friendly and helpful. My wife has been well looked after.

How likely would you be to recommend Dovecote Residential & Nursing Home? Extremely Likely

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Average Rating:   4.5 out of 5

Excellent.

How likely would you be to recommend Dovecote Residential & Nursing Home? Extremely Likely

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Average Rating:   4.3 out of 5

I visit this care home every day (for the last six months) and there has been a great deal of work done to refurbish the public areas and now they are doing the bedrooms, all to a very high standard. The staff are very helpful to residents and also to visitors and always make sure the resident is nice and clean and well presented.

How likely would you be to recommend Dovecote Residential & Nursing Home? Extremely Likely

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Average Rating:   4.8 out of 5

The improvement in the home in the last 6 months has been incredible. the garden area is amazing and for the residents to enjoy. Memory boxes are a fantastic idea. Trips and activities are wonderful.

How likely would you be to recommend Dovecote Residential & Nursing Home? Extremely Likely

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Average Rating:   4.9 out of 5

I am very impressed with the standard and caring attitude of all the staff who work extremely hard. The home is well managed and presented to a high standard. I would recommend it to future users.

How likely would you be to recommend Dovecote Residential & Nursing Home? Extremely Likely

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Average Rating:   5 out of 5

The staff are very caring, the job they do is very demanding but they always seem so kind and patient with the residents. My father was in dovecote until his death in December, without this care home I don't know how my family would have coped.

How likely would you be to recommend Dovecote Residential & Nursing Home? Extremely Likely

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Average Rating:   4.6 out of 5

Husband of service user I haven't got anything to compare Dovecote with, but overall happy with my care wife receive's.

How likely would you be to recommend Dovecote Residential & Nursing Home? Likely

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Average Rating:   3.8 out of 5

The service user's are really happy. I have been visiting Dovecote for 13 years and think it is a lovely place.

How likely would you be to recommend Dovecote Residential & Nursing Home? Likely

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Average Rating:   3.9 out of 5

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Bed Vacancies

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Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

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Care Home Idol 2016

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