Barchester South Chowdene Care Home

Chowdene Bank, Low Fell, Gateshead NE9 6JE
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9.6 56 Reviews
  • Barchester South Chowdene Care Home, Gateshead
South Chowdene is a pleasant home situated in the middle of Low Fell. There is a large garden area at the back of home which has won 'best garden' awards for 'Barchester in Bloom'. The garden is wheelchair accessible area and also benefits from two water features. They offer first-class 24-hour nursing and respite care, as well as short breaks.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in cooking, hospitality and organising activities for residents.

Owners think you'll find they're ideally suited to meet your needs.

Why not arrange a visit and see for yourself.
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Care Provided by Barchester South Chowdene Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • For a maximum of 42 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: from £1156

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.

These prices are only a guideline, please contact Barchester South Chowdene Care Home to find out the exact price for your requirements.

Contact Barchester South Chowdene Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Barchester South Chowdene Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Anca Chis (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (1)

Barchester South Chowdene Care Home Reviews (56)

9.6

Barchester South Chowdene Care Home has a Review Score of 9.6 (9.590) out of 10, based on 18 reviews in the last 2 years.
Over all time Barchester South Chowdene Care Home has 56 reviews.

Overall Experience
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Reviewer Connection to Barchester South Chowdene Care Home
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Total of 56, showing 21-40
Review from Paul A (Son of Resident) published on 26 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was a huge relief to find the home so welcoming and friendly at such a hard time for us.
Organised, professional, clean and tidy, warm and, above all, caring - nothing was too much trouble.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester South Chowdene Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from R Q (Relative of Resident) published on 8 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Best care I could hope for my relation.
Reply from Laura Tindle, Operations Manager at Barchester South Chowdene Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comment regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from J S (Daughter of Resident) published on 8 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’m more than happy to provide a review. My mother became a resident in March 2022, and even though the nursing home had an outbreak of Covid shortly after this date and it interrupted my mother’s settling in and our overall induction, I can say we were made very welcome and an understanding and immediate
care took place of my mother who came immediately from hospital. Everything was first class, and I cannot commend highly enough the welcome and assistance I received from the administrator, who is a huge asset to Barchester South Chowdene Care Home,
and also the nursing staff. We continue to build relationships with the care staff and to ensure all of my mother’s needs are met. Being blind and immobile isn’t easy for my mother in building relationships, but work is in progress. I’m very happy to have chosen South Chowdene - it shines!
Reply from Laura Tindle, Operations Manager at Barchester South Chowdene Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Louise C (Granddaughter of Resident) published on 31 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first moment, my grandmother was in this home, she was met with kindness, understanding and dignity. I always felt like my grandmother was safe and comfortable. In her final days, the staff excelled in all expectations. We, as a family, were informed of what to expect with such delicacy. I
cannot thank the staff for all that they did for not just my grandmother, but her family.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester South Chowdene Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Jane S (Daughter of Resident) published on 31 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Chowdene were amazing with my mum throughout her whole time in the home. However, at the end of her life, they excelled! Every member of the staff who cared for her was loving and respectful. They made her last moments as comfortable as possible. Even more so for us - they enabled us to
be with her till the very end. We will never forget them for this.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester South Chowdene Care HomeThank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from D L (Daughter of Resident) published on 21 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mam has been in South Chowdene Care Home for over one year. When she first entered the home she was very frail and had very little energy, over the past year she has gradually put on weight and she looks much healthier due to the care and attention of all the staff at South Chowdene care Home. The
home has a very warm and friendly atmosphere and all the staff from top to bottom above and beyond their daily duties.
When visiting my mam at the home the staff treat me as one of the Chowdene family. This gives me peace of mind knowing that my mam is getting looked after in a lovely friendly environment.
Reply from Lesley Dawson, General Manager at Barchester South Chowdene Care HomeThank you for your kind review, we value all feedback as this helps us to improve our service where required. Thank you also for your lovely comments about our home and team who work hard to deliver high standards of quality care at all times. We also feel like we are one big family. I will pass on your kind words to the team.
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Review from A T (Son of Resident) published on 21 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very professional. Mum is well looked after and does lots of activities every day. Kept well informed nothing is a problem. I would recommend this home.
Reply from Lesley Dawson, General Manager at Barchester South Chowdene Care HomeThank you so much for your kind words, I will pass them on to the staff, it is wonderful to see our families return to normal visiting again, we all feel like one big family, thank you again for your review.
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Review from Lesley M (Daughter of Resident) published on 27 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel blessed to have found this amazing care home for my mum. During this difficult time the staff have gone above and beyond all expectations offering first-class care and so much more! My mum has been in captivity since March due to the pandemic. The staff have been so much more than carers, ensuring
residents spirits remain high, engaged and above all, loved! Without the usual contact with family, this is essential and carers have constantly proved how well they recognize the needs of the residents on so many levels. My mum often tells me about the activities she has been involved with, displaying her interest and pleasure. Staff are also very reassuring when I have expressed concerns, they are professional but show great empathy. Nothing is too much trouble. My mum's happiness is paramount and knowing she is well cared for means the world. I am so grateful, thank you so much.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester South Chowdene Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Susan K (Daughter of Resident) published on 11 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend this care home, my mother went into South Chowdene for end of life care in 2019, she remained for 13 months, getting the best care. Everyone from nurses and carers to housekeeping and kitchen staff are top class! We as family are always made welcome and everyone becomes one
big family! I can't recommend this place enough, top class care!
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester South Chowdene Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Alistair L (Son of Resident) published on 3 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The reason I chose South Chowdene was not because of the beautiful surroundings, it was the brilliant staff. They have a brilliant team of fantastic people of all job titles who showed fantastic professionalism, compassion, love and genuine care to ensure all residents have as good a quality of life
as they could wish for. Over the two years plus, that I visited mam, I have seen excellent care being provided, and I have built up admiration for all staff.
I would strongly recommend South Chowdene for any loved ones requiring good quality, safe, care.
I work in health and social care myself, and understand why CQC gave South Chowdene an outstanding rating! As I kept telling the staff..." you don't get outstanding for nothing".
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester South Chowdene Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Susan C (Daughter of Resident) published on 23 April 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum spent two weeks in respite care following a hospital stay and hospitalisation of myself. She was reluctant to give up on her independence but accepted that she needed some support. We (the family) plus mum could not fault anything about the care, professionalism and friendliness of the whole
staff at South Chowdene. After mum left, she told me and friends that she would have no hesitation to go back and stay at South Chowdene. Wonderful, caring staff.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester South Chowdene Care HomeThank you for sharing the families positive experience of Mum's stay with us. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Jackie G (Daughter of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Could not recommend this home enough, they gave my father a better quality of life to the last. I have two brothers and we all agree it is outstanding.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester South Chowdene Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Margaret M (Daughter-in-law of Resident) published on 10 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What an incredible care home. The staff are all outstanding. Their care and compassion absolutely shine through. They not only support residents but ensure relatives and carers are supported. They have everything just as it should be. Friendly, professional and amazing. Thank you for making our loved
ones last days so peaceful and precious.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester South Chowdene Care HomeOn behalf of the team at South Chowdene please accept our sincere condolences to you and the family. Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Beverley M (Daughter of Resident) published on 15 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at South Chowdene were always cheerful and helpful despite challenges. I was always struck by their professionalism, kindness and compassion and felt reassured that my Mum was being well cared for. While this was true for the 4 years my Mum was in care, it was particularly noticeable in the
period before she died and needed a different kind of nursing. I am so grateful that they made her last years so comfortable.
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Review from Kerry L (Daughter-in-law of Resident) published on 15 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law is very well looked after at Chowdene. The place is beautiful; homely and very clean. The staff are lovely, very caring and can't do enough for the residents and families. I have recommended the home to many people due to the positive experiences my mother-in-law has had since moving
in over a year ago. We can't ask for any more. Thank you to manager and the full team.
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Review from Dorothy B (Daughter of Resident) published on 23 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
South Chowdene Care Home has given me peace of mind, knowing my Mam is in very good hands, she is well taken care of and is treated with dignity and respect. The staff are excellent, friendly, approachable and professional. I would recommend this nursing home to anyone having to make the very hard decision
of finding a nursing home for a loved one.
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Review from Cath M (Daughter of Resident) published on 7 May 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
South Chowdene is a lovely building in a pleasant residential area. It has a beautiful, secluded garden, nicely furnished for the enjoyment of residents and visitors, overlooked by a pleasant conservatory. The interior was recently refurbished and is kept up to a good standard.


Facilities are good;

individual bedrooms, some en-suite for those who are able to manage.
Lounge areas are clean and attractive; coordinating furnishings are placed strategically, making cosy areas.
A nice coffee shop provides a "change of scene" for residents and their visitors. (Drinks and nibbles are provided with an honesty box for donations.)


All procedures to keep residents safe are followed carefully and family are invited to visit and share openly. The staff present as tidy, clean, friendly and welcoming. From the top down, they are a very human bunch, who get along with each other in the face of a very demanding job. It's obvious that they work there because they care.
Superb icing on a fine cake!

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Review from Julie H (Granddaughter of Resident) published on 12 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer was very helpful and friendly with excellent handling skills. The whole place is very welcoming.
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Review from John R (Son of Resident) published on 15 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our experience with the home has been 10/10, no complaints from mum, very friendly staff. Mum never complains about the food or the staff or anything. Just one big happy family as we call it when we visit mum as they make you so welcome and make you feel at home basically.
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Review from Liam H (Grandson of Resident) published on 15 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home provides a welcoming and warming atmosphere. Staff are very friendly and approachable, they are always on hand for any help required.
The home is always clean and tidy. Would highly recommend.
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Current Review Score: 9.6 (9.590)

Overview of Review Score

The Review Score of 9.6 (9.590) out of 10 for Barchester South Chowdene Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.665 for Barchester South Chowdene Care Home is calculated as follows: ( (156 Excellents x 5) + (41 Goods x 4) + (7 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 209 Ratings = 4.665
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.925 Points relating to the number of positive Reviews for Barchester South Chowdene Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Apr 2020

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (2)

Anca

Anca Chis

Job Title: General Manager Joined: 2025

Hi, my name is Anca, and I am the General Manager here at South Chowdene.


I am a dedicated Registered General Nurse with over 10 years of experience in the adult social care sector, specialising in nursing, dementia, mental health, acquired brain injury and complex care. Throughout my career, I have held leadership roles, including Deputy Manager and Home Manager, in the South West and North East of England, where I focused on creating safe, person-centred environments where residents feel valued and families have trust and confidence in the care provided.


I am passionate about developing strong, supportive teams and ensuring high standards of clinical practice, compliance and safeguarding.


As General Manager at South Chowdene, my goal is to lead a home where residents are proud to live, staff feel supported to grow, and families have peace of mind knowing their loved ones are cared for with dignity, respect and compassion.

Iuliana

Iuliana Toma

Job Title: Deputy Home Manager

I am a registered nurse with over 11 years of experience. I joined the team back in May after achieving my level five certificate in management.


Previously, I worked as a Clinical Lead Nurse for ten years for a different company, which I loved. My team were wonderful, but they closed the nursing unit, and I wanted to continue to use all my valuable nursing and management skills.


My role is to ensure all residents, families, and others are happy and are treated with dignity and respect. I am very friendly and enjoy responsibility. I also enjoy spending time with the residents and their relatives, building strong personal relationships with them. My main priorities are the residents, their relatives and the staff ,and I make sure I offer support to everybody.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester South Chowdene Care Home to verify any information. View our terms and conditions. Barchester South Chowdene Care Home has an Enhanced Service - more info.