Barchester South Chowdene Care Home

Organised, professional, clean and tidy, warm and, above all, caring - nothing was too much trouble.

Best care I could hope for my relation.

and also the nursing staff. We continue to build relationships with the care staff and to ensure all of my mother’s needs are met. Being blind and immobile isn’t easy for my mother in building relationships, but work is in progress. I’m very happy to have chosen South Chowdene - it shines!

From the first moment, my grandmother was in this home, she was met with kindness, understanding and dignity. I always felt like my grandmother was safe and comfortable. In her final days, the staff excelled in all expectations. We, as a family, were informed of what to expect with such delicacy. I cannot thank the staff for all that they did for not just my grandmother, but her family.

The staff at Chowdene were amazing with my mum throughout her whole time in the home. However, at the end of her life, they excelled! Every member of the staff who cared for her was loving and respectful. They made her last moments as comfortable as possible. Even more so for us - they enabled us to be with her till the very end. We will never forget them for this.

When visiting my mam at the home the staff treat me as one of the Chowdene family. This gives me peace of mind knowing that my mam is getting looked after in a lovely friendly environment.

The staff are very professional. Mum is well looked after and does lots of activities every day. Kept well informed nothing is a problem. I would recommend this home.

I feel blessed to have found this amazing care home for my mum. During this difficult time the staff have gone above and beyond all expectations offering first-class care and so much more! My mum has been in captivity since March due to the pandemic. The staff have been so much more than carers, ensuring residents spirits remain high, engaged and above all, loved! Without the usual contact with family, this is essential and carers have constantly proved how well they recognize the needs of the residents on so many levels. My mum often tells me about the activities she has been involved with, displaying her interest and pleasure. Staff are also very reassuring when I have expressed concerns, they are professional but show great empathy. Nothing is too much trouble. My mum's happiness is paramount and knowing she is well cared for means the world. I am so grateful, thank you so much.

I would highly recommend this care home, my mother went into South Chowdene for end of life care in 2019, she remained for 13 months, getting the best care. Everyone from nurses and carers to housekeeping and kitchen staff are top class! We as family are always made welcome and everyone becomes one big family! I can't recommend this place enough, top class care!

I work in health and social care myself, and understand why CQC gave South Chowdene an outstanding rating! As I kept telling the staff..." you don't get outstanding for nothing".

My mum spent two weeks in respite care following a hospital stay and hospitalisation of myself. She was reluctant to give up on her independence but accepted that she needed some support. We (the family) plus mum could not fault anything about the care, professionalism and friendliness of the whole staff at South Chowdene. After mum left, she told me and friends that she would have no hesitation to go back and stay at South Chowdene. Wonderful, caring staff.

Could not recommend this home enough, they gave my father a better quality of life to the last. I have two brothers and we all agree it is outstanding.

What an incredible care home. The staff are all outstanding. Their care and compassion absolutely shine through. They not only support residents but ensure relatives and carers are supported. They have everything just as it should be. Friendly, professional and amazing. Thank you for making our loved ones last days so peaceful and precious.

The staff at South Chowdene were always cheerful and helpful despite challenges. I was always struck by their professionalism, kindness and compassion and felt reassured that my Mum was being well cared for. While this was true for the 4 years my Mum was in care, it was particularly noticeable in the period before she died and needed a different kind of nursing. I am so grateful that they made her last years so comfortable.

My mother-in-law is very well looked after at Chowdene. The place is beautiful; homely and very clean. The staff are lovely, very caring and can't do enough for the residents and families. I have recommended the home to many people due to the positive experiences my mother-in-law has had since moving in over a year ago. We can't ask for any more. Thank you to manager and the full team.

South Chowdene Care Home has given me peace of mind, knowing my Mam is in very good hands, she is well taken care of and is treated with dignity and respect. The staff are excellent, friendly, approachable and professional. I would recommend this nursing home to anyone having to make the very hard decision of finding a nursing home for a loved one.

South Chowdene is a lovely building in a pleasant residential area. It has a beautiful, secluded garden, nicely furnished for the enjoyment of residents and visitors, overlooked by a pleasant conservatory. The interior was recently refurbished and is kept up to a good standard.

A nice coffee shop provides a "change of scene" for residents and their visitors. (Drinks and nibbles are provided with an honesty box for donations.)

Superb icing on a fine cake!

The carer was very helpful and friendly with excellent handling skills. The whole place is very welcoming.

Our experience with the home has been 10/10, no complaints from mum, very friendly staff. Mum never complains about the food or the staff or anything. Just one big happy family as we call it when we visit mum as they make you so welcome and make you feel at home basically.

The home is always clean and tidy. Would highly recommend.