St Mark’s Court Care Home serves a community that was once dominated by shipbuilding and many of the staff and residents have lived in the area all their lives. This explains why there’s such a warm, communal feeling there. Staff, residents and their families have many shared experiences, which helps staff to build meaningful relationships with residents.
Visitors to St Mark’s Court often remark that it is very homely. This could be down to the warm greeting every visitor receives but it could also be the fact that every bedroom is different, as residents are encouraged to give their room an individual feel.
Residents at St Mark’s Court are encouraged to be busy and active, and they are helped in this by the energetic and creative activities co-ordinator, who supports staff and also has strong links with the local community.
The Salvation Army holds a weekly lunch club. A dance teacher comes once a week, as well as an artist. Students from the local college also do sessions on memory with residents and help them to create a story which they can write down and retell to the others.
St Mark’s Court takes part in ‘HenPower’, a project that creatively ‘hengages’ older people in arts activities and hen-keeping to promote health and wellbeing. Residents enjoy relaxing with the hens, which they may put on their knee, place their hand on them to settle them and then just sit quietly.
In general, residents get involved in a host of activities around the home, from laying tables to the gardening club.
Group: Akari Care Ltd
Person in charge: Daryl Martin (Home Manager)
Local Authority / Social Services: Gateshead Metropolitan Borough Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users
Registered Care Categories*: Dementia • Old Age • Younger Adults
Specialist Care Categories: AIDS/HIV • Alzheimer's • Anorexia/Bulimia/Self Harming • Asperger Syndrome • Autism/ASD • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Neuropathic • Parkinson's Disease • Prader-Willi Syndrome • Schizophrenia • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment
Admission Information: No admissions for under 60 years of age. Ages 60+.
Languages Spoken by Staff (other than English): Tagalog
Single Rooms: 60
Rooms with ensuite WC: 60
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Sheltered Housing • Separate Dementia Care Unit • Own GP if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on St Marks Court: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 7.8 (maximum of 10) for St Marks Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for St Marks Court in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.333 for St Marks Court is calculated as follows: ( (46 Excellents x 5) + (76 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 126 Ratings = 4.333
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.417 Points relating to the number of positive Reviews for St Marks Court is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 = 3.25
Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 2 Reviews ÷ 12 Target = 0.167
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
St Marks Court has a Review Score of 7.8 (7.750) from 11 Reviews
Review submitted from a Postal Card by Julie R (Daughter of Resident) on Wednesday 17 January 2018. Relates to December 2017.
My mum has stayed here on respite for the 3rd time. She loves everything about her stay, the staff are amazing. When I leave her at St Marks I am at ease knowing she is happy and cared for.
How likely would you be to recommend St Marks Court? Extremely Likely
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Review submitted from a Postal Card by Elaine J (Resident) on Monday 30 October 2017. Relates to October 2017.
I have been here for nearly 2 and a half years, the staff are very helpful and do everything they can to solve any issues I may have. I once said that if I could not be in my own home, then this is where I would want to be, and I still feel the same.
How likely would you be to recommend St Marks Court? Extremely Likely
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Review submitted from a Postal Card by Julie H (Niece of Resident) on Thursday 12 January 2017. Relates to December 2016.
My friend and I looked at various care homes and was about to give up when someone told us about St Marks Court, we instantly took notice and had a look around. We instantly loved the look (it wasn't a show home, like some). It was clean, friendly and fresh. We were taken around straight away and details were taken. The nurse in charge and the manager then visited my Auntie who was in hospital and had a friendly chat with her and her social worker and made arrangements to go into St Marks Court. The staff are friendly, caring and standards are very good.
How likely would you be to recommend St Marks Court? Extremely Likely
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Review submitted from a Postal Card by Malcolm S (Friend of Resident) on Friday 11 November 2016. Relates to November 2016.
All staff have come across as compassionate and caring. The 'duty' nurses always give me a full report on my friend's state of being. The place is kept clean and tidy and the staff are conscientious in maintaining my friend's hygiene.
How likely would you be to recommend St Marks Court? Extremely Likely
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Review submitted from a Website Submission by Barry W (Resident) on Wednesday 12 October 2016. Relates to March 2016.
Was sent here from the hospital after I fractured my ankle as somewhere to stay until the necessary adaptions were made to my own home. Stayed here just over a week.
I loved it. The staff were all friendly, the home itself was very welcoming and the other residents were easy to talk to.
You get the perfect mix of your own independence with the knowledge that staff are there if you need them.
I was a bit wary when I was told about being sent here, a lad in his mid-30s being sent to a care home, but in truth, I didn't want to leave when my time was up!
How likely would you be to recommend St Marks Court? Extremely Likely
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Review submitted from a Postal Card by Jennifer B (Niece of Resident) on Thursday 14 April 2016. Relates to April 2016.
My aunt had an emergency tracheostomy and at 93 years of age and with cancer of the larynx she could not continue to live alone as she has previously done. This was mainly because of the level of management required for the stoma and also her possible deterioration in ability secondary to the cancer.
This happened quickly and was very traumatic. Her daughter (my cousin) and I looked at various nursing homes. Over the phone on our initial contact St Marks was positive, sounded able and experienced when asked if they could manage a trache. Not all homes contacted were the same. The home has helped my aunt come to terms with her present situation and settle in although she would of course prefer to be in her own home. All in all a good transition.
How likely would you be to recommend St Marks Court? Extremely Likely
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Review submitted from a Postal Card by Sylvia R (Cousin of Resident) on Tuesday 5 April 2016. Relates to March 2016.
My cousin appears to have settled well in St Mark's home.
How likely would you be to recommend St Marks Court? Extremely Likely
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Review submitted from a Postal Card by C B (Cousin of Resident) on Tuesday 5 April 2016. Relates to March 2016.
My cousin feels happy and safe.
How likely would you be to recommend St Marks Court? Extremely Likely
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Review submitted from a Postal Card by Lesley H (Daughter of Resident) on Monday 4 April 2016.
We always ask staff if moms needs change, but a overall they tend to all her needs and change care plan to suit her.
How likely would you be to recommend St Marks Court? Likely
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Review submitted from a Website Submission by Stuart V (Son of Resident) on Sunday 13 March 2016. Relates to March 2016.
All the staff were exceptional when my mother needed two separate respite stays to recover from two broken hip incidents. They were professional, caring and very friendly making my mother feel at home. She loved her stay and was sorry to leave.
How likely would you be to recommend St Marks Court? Extremely Likely
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Review submitted from a Website Submission by Janice T (Wife of Resident) on Friday 27 November 2015. Relates to November 2015.
Suffering complex nursing needs, concerned St Mark's Court would struggle looking after my very sick husband. The staff were amazing giving care far beyond the call of duty, showing humanity and empathy.
How likely would you be to recommend St Marks Court? Extremely Likely
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There are currently no Care Home Idol entrants who have performed at St Marks Court