St Marks Court

Well done putting up we my dad.

Its good here. I've had no problems here.

Queries were answered in detail and kind assistance offered. (I have left questions I cannot comment on unanswered)

Good care.

Mam has been here a few weeks and has settled in well. Staff are excellent and friendly, keep me informed. Food is of a high standard. I would highly recommend the care home.

My Dad had four weeks of respite at St Marks Court after being discharged from hospital, he was so well cared for by the staff on the dementia floor. I can't thank them enough for their help and support with getting him back home.

Also huge shout out to debs and Leanne the activities team!

Whole team are an absolute credit to the home

My husband has been here for one year now. I am satisfied with the care he is given. The staff are all very friendly and helpful.

We as a family are very happy with the care our mam has. She has settled really well, the staff and management are always at hand if we have a query. Thank you.

My mother struggles to drink on her own. Sometimes I visit and she is in lounge without access to a drink of water which she drinks a lot of. I tend to pour a lot of water down her on visits. I realise the work being carried out is sometimes really difficult.

St Marks is excellent towards caring for the residents where they live in St Marks and support their needs.

My mam has been in St Marks for nearly six months, my dad was here for around six weeks until he recently passed. In all the time my parents have spent in St. Mark's they have been shown kindness, given lots of help and understanding in difficult circumstances myself and sisters much appreciate all that has been given to them. Michael.

Staff very welcoming and lovely, keep you informed with things concerning mam, always smiling and talks to you. They have many activities and entertainment for residents which is good getting everyone involved.

Dad has been living here for two years and has been well looked after by the friendly, dedicated, and professional staff. The home is clean, warm, well-managed, and serves a great variety of food and drinks at every meal. There's always plenty to do for those who enjoy socialising, with activities and entertainment on offer. The new manager is sociable, approachable, empathetic, and takes a hands-on approach to her role. Dad is happy at St Marks, and I believe living here has greatly improved his mental and physical health, as well as his longevity.

Rooms and communal areas are spacious and clean.

The staff are very caring and attentative and very approachable.

Our mother has been here 4 days in that time we feel she has settled well, comfortable and safe. Staff we have encountered have been very helpful, caring.

Staff are welcoming and friendly. Always kind to my kids who visit with me. Management has changed frequently but I feel my dad is in good hands. My dad is not very open or able to explain his medical care here however from what I know, I have no concerns.

Absolutely filthy place. Staff had no hygiene training of either food or patient cleanliness. Room very rarely cleaned and never thoroughly. Bed and mattress never clean and very old, holes in mattress. Scruffy stained bedding- mould on pillows. Patient left in bed for 10 weeks. Mould growing on breakfast butter. Bins always full and rarely emptied. Furniture falling to bits. Patient left long periods in urine or faeces. Patient not monitored properly, falling on floor regularly. Constant noise from patients screaming day and night.

St Marks care home in Gateshead is absolutely appauling. Some members of staff are kind and do try to work for the best of the residents others however I have found lazy and are unable to complete the most basic of care tasks. If you're looking for a care home that serves awful food, leaves residents in dirty beds and in dirty rooms, does not protect residents medical record or personal data and stores clinical waste incorrectly this is the place for you. If I could give a zero star rating I would.