Allan Court

Woodlands, Benwell Lane, Newcastle upon Tyne NE15 6RU
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9.8 64 Reviews
  • Allan Court, Newcastle upon Tyne
Allan Court is a Newcastle-upon-Tyne care accommodation that takes on nursing, residential and respite needs, while being especially skilled in looking after the needs of those with dementia and Alzheimer's.

Carers offer appropriate care qualifications and have shown effectiveness in coping with a range of challenges and personal needs.

Being purpose-built, Allan Court is an excellent facility for practising care and achieving high standards, while offering a pleasant living environment.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1500
  • Self-Funded Residential Dementia Care: £1200 – £1500
  • Self-Funded Nursing Care: £1200 – £1500
  • Self-Funded Nursing Dementia Care: £1200 – £1500
  • RESPITE Self-Funded Residential Care: from £1500

These prices are only a guideline, please contact Allan Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Debbie Darby (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (60)

Allan Court Reviews (64)

9.8

Allan Court has a Review Score of 9.8 (9.804) out of 10, based on 13 reviews in the last 2 years.
Over all time Allan Court has 64 reviews.

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Reviewer Connection to Allan Court
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Review from A G (Husband of Resident) published on 19 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is very nearly 3 years since we decided and move my wife into Allan Court our decision was not taken lightly and it was only after a great deal of research that we made our choice. This is not the first occasion that I have spoken of the high standards of this home. I am impressed with the levels
of tolerance shown by all of the staff, given often the difficult circumstances in which they work. I do not hesitate in recommending this safe and happy place for a loved one.
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Review from C B (Son of Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think Allan Court is very good, the staff, food, entertainment and assistance for my Mam suits me, that's why I keep Mam in and have done for a long time.
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Review from J G (Daughter of Resident) published on 6 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident for 9+ years. Her care has been very good. The current manager has made exceptional changes to the care home, all for the better. She deals with issues promptly and efficiently. On occasions, there does not seem enough staff upstairs, staff seem very rushed. The care home
has been redecorated to a high standard and is clean and odour free.
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Review from C L (Niece of Resident) published on 3 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was in Allan Court for respite, November 2019. The excellent care and loving support she received from all members of staff was first class. Nothing was too much trouble. The home is run to a very high standard with a lot of varied activities and events. The meals are plentiful and enjoyable.
All staff are very friendly and helpful with all residents and their families/friends/visitors.
A big thank you to everyone. I would 100% recommend Allan Court.
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Review from Margaret B (Daughter of Resident) published on 20 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother went into Allan Court for respite care. I found the staff to be very friendly and helpful. Her room was very comfortable with an en-suite bathroom. Food was excellent and at times too much for her to finish. She would have loved to have joined in with the dancing but does not have much mobility
in her legs. All in all, a very pleasant stay for her and I wouldn't hesitate to recommend Allan Court.
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Review from Deborah B (Daughter-in-law of Resident) published on 4 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly, caring staff. Lovely home with a warm caring and loving environment. Always clean and smells fresh. My relative is very settled and cared for.
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Review from Rachael A (Daughter of Resident) published on 4 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was admitted temporarily into Allan Court at which time I was afraid, having heard negative reviews on many care homes. I could not have been more pleasantly surprised. The team at Allan Court care for their residents as they would their own family member, it's a comfortable, clean care home
with their philosophy based on ensuring residents are socialized on a daily basis. The social aspect has benefited my mother immensely. The carers are always smiling and full of fun, nothing is too much trouble.
The catering is of a good standard and again, this has benefited my mother due to her weight issues from forgetting to eat when she lived alone.
The home itself has a pleasant decor which makes everyone feel welcome, it's always lovely and warm and there is always a cup of tea for everyone who visits.
As I live far away, I now have peace of mind that my mam is being cared for in the correct manner.
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Review from Jacqueline P (Daughter of Resident) published on 4 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother went to live in Allan Court due to advanced dementia (wandering at night). Initially, she was in the lower ground floor level which was excellent. She died August 2019 on the nursing floor. End of life care by staff was excellent.
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Review from D M (Friend of Resident) published on 1 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my friend receives is second to none. He refers to Allan Court as his home. He gets the best of care and attention when he is poorly and is well looked after on a daily basis. The home is clean and tidy and bright and welcoming, has loads of events and activities and brilliantly decorated special
days/time of year.
Overall I rate Allan Court 100%
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Review from C F (Grandson of Resident) published on 28 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandma has been in Allan Court for two years and I have always been pleased with her care. The care staff are extremely friendly and very welcoming. They always stop for a chat and take an interest.
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Review from R M (Daughter of Resident) published on 23 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been resident at Allan Court for nearly 4 years. I cannot express in words what a fantastic run home this is. The staff are exceptional i.e. Caring, thoughtful and nothing too much trouble with unending patience they make visitors at ease and so welcome. The manager does a great job at running
everything to perfection (no one could do a better job) A great big thanks to all.
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Review from J N (Friend of Resident) published on 11 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have seen my friend change for the better since her admission. Obviously well cared for and the staff are all very friendly and helpful.
I have been to visit her but nor actually seen all the care given but I am impressed how well she is doing and how happy she seems. Her room is always clean and
the food looks appetising.
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Review from J H (Friend of Resident) published on 7 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My observations are that the care home is well run. The staff are friendly and helpful to myself and my friend, who has been a resident for five years.
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Review from Deborah D (Daughter of Resident) published on 19 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find Allan Court very clean and the decor is beautiful. My father is well cared for and very content in Allan Court. The cleanliness is of a very high standard and the staff are helpful and friendly. I have peace of mind while my father is being cared for in Allan Court.
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Review from A B (Daughter of Resident) published on 21 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad has recently passed away and we are greatly impressed at the standard of care he received. He was really loved by the staff who attended to his every need. Nothing was too much trouble. At the end of their shift, they all came to say their goodbyes and were very upset that they wouldn't see him
again.
The standard of care, help and love he received was second to none. Would definitely recommend this home.
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Review from K F (Son of Resident) published on 20 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care staff are attentive and try very hard to make residents feel that they are valued and are able to keep as much of their independence as possible whilst keeping them safe.
Access to visiting residents is very good and staff will readily accommodate meals around visitors, visitors are made to feel
welcome and hospitality is always offered.
The range of activities is designed to be inclusive and all residents are encouraged to take part. Possible additional storage could be offered in patients' ensuite facilities for toothpaste etc.
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Review from Keith H (Resident) published on 20 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience at Allan Court care home has been outstanding. With caring staff who listen to any problems, you may be having.
The standards of the care home are clean and maintained every day. The food is at a high standard. All in one, my health and safety has been looked after at a very high standard.
(Top marks all around).
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Review from Jane F (Daughter of Resident) published on 20 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good care given to mum and to her family, helping us through a difficult time.
Excellent, honest but gentle communication about mum's care.
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Review from G F (Daughter of Resident) published on 8 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff, show respect and a well-organised home.
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Review from Steven T (Son of Resident) published on 30 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam has been in Allan court coming up a year now and I cannot say anything bad about the home management and staff. They are excellent, my mam has settled in very well all due to the Allan Court team.
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Current Review Score: 9.8 (9.804)

Overview of Review Score

The Review Score of 9.8 (9.804) out of 10 for Allan Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.804 for Allan Court is calculated as follows: ( (128 Excellents x 5) + (20 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 153 Ratings = 4.804
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Allan Court is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Dec 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (4)

Debbie

Debbie Darby

Job Title: Home Manager Joined: 2025

Hi, I’m Debbie, Manager of Allan Court.
I started my care journey 23 years ago, as a 17-year-old carer here in Allan Court!!!
I have attended University and have degrees in Health and Social Care and in Healthcare Practice.
I have many years of care home experience, along with working in hospital and GP settings and working across the country in forensic roles.
I have worked hard to get to where I am today. I am very passionate about what I do, and I strive to achieve the best.
I am very proud to say I am now the home manager of Allan Court. I now feel like I am back to where I belong.

Zoe

Zoe Bell

Job Title: Assistant Home Manager Joined: 2016

Hi, I began my journey at Allan Court in 2016 as a Team Leader, progressing to Assistant Manager in 2021.
I provide support to the Home Manager with all quality audits and ensure our staff are trained to a high standard.
I love working with the team at Allan Court, who are well organised and work well as part of a team.
I am dedicated and committed to ensuring our residents receive a high quality of care.
I am privileged to work at Allan Court and enjoy being part of such a dynamic and caring team of people.

Julie

Julie Elliott

Job Title: Deputy Home Manager Joined: 2017

Hi, I have worked in the care sector for over 25 years in various roles before accepting the role of Deputy Manager at Allan Court in 2021.

Kayla

Kayla Bell

Job Title: Home Administrator Joined: 2018

Hi!
I started working at Allan Court in 2018 as an Activity Co-Ordinator, where I gained a lot of confidence and experience working closely with our residents and staff team. This encouraged me to progress in my career at Allan Court. My role as home administrator involves supporting the management team with robust recruitment and ensuring invoicing is accurate.


I provide essential support to ensure the smooth operation of Allan Court by acting as the first point of contact for residents, visitors, and families. I also offer substantial support to administrators in the Northeast.
I love working as part of the Bondcare group, which has been very supportive during my career progression.

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