Wheatfield Court

Wheatfield Road, Westerhope, Newcastle upon Tyne NE5 5HQ
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9.7 76 Reviews
  • Wheatfield Court, Newcastle upon Tyne
Wheatfield Court Care Home is situated in pleasant surroundings in the Westerhope area of Newcastle. It is within easy reach of the Durham Heritage Coast to the North, and the North Yorkshire coast to the South.

The highly committed and dedicated staff at Wheatfield Court work hard to deliver a caring and compassionate service, with a family-orientated approach to their work.

Residents are encouraged to remain physically and mentally active, to the best of their ability and the team works hard to accommodate the needs of all the residents, with a range of activities for them to enjoy in-house. There are also lots of activities available to the residents in the community.

Wheatfield has a wide range of residents, with varying capabilities and needs. Wheatfield Court provides nursing packages that are maintained by an advanced care team for residents with more complex needs. Respite and palliative services are also available.

The staff are very proud of the service they offer and work hard to create respectful relationships and strong bonds with families, visitors and professionals.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Group/Owner

Person in charge

  • Adele Lusher (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2014

Room Information

  • Single Rooms (58)
  • Couples/Companion Rooms (1)

Wheatfield Court Reviews (76)

9.7

Wheatfield Court has a Review Score of 9.7 (9.724) out of 10, based on 23 reviews in the last 2 years.
Over all time Wheatfield Court has 76 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Wheatfield Court
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Total of 76, showing 41-60
Review from Muriel L (Resident) assisted by family/friend published on 23 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been here five weeks and I am very happy and I feel very safe. I love the view from my room. The staff, on the whole, are nice.
Reply from Francesca MacDuff-Varley, Marketing Manager at Wheatfield Court

This is very lovely to hear, I will pass your kind words to our Wheatfield Court care team.

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Review from N T (Son of Resident) published on 9 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Over the week of Thursday 12th and 13th both times I had my visit I found the two carers on duty were amazing with my mam. On the 12th, the carer was chatting away to my mam, making her smile and laugh and making her feel like she was the only person in the room who mattered. She was great. On the 13th,
the same girl was on duty along with a male staff member. Both of these carers are younger and they attended to my mum's needs to a high standard. I feel somewhat this report does not give the guys in Wheatfield Court justice in what they do.
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Review from Geoff R (Cousin of Resident) published on 7 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After a long time of not being able to get to a residents relations meeting due to Covid, we were greeted with so much enthusiasm for the future, the manager and her staff were upbeat and well organised. The plans for the way forward after this long journey seem really good, the home was clean and tidy
and our relation was looked after. Thanks!
Reply from Francesca MacDuff-Varley, Marketing Manager at Wheatfield Court

What a lovely review to read - I will make sure your kind words and positive feedback are passed on to our Home Manager and team, thank you!

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Review from Joan I (Daughter of Resident) published on 7 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise the staff enough for the way she was cared for. She was well-fed, always neat and tidy and very settled. The carers did her nails and hair. She loved the craft room and started knitting again. On the whole, my lovely mam had a great time thanks to the wonderful staff.
Reply from Francesca MacDuff-Varley, Marketing Manager at Wheatfield Court

Thank you for your lovely review, your kind words will be passed on to the Wheatfield Court care team.

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Review from Iris R (Resident) published on 26 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent care with kindness.
Reply from Francesca MacDuff-Varley, Marketing Manager at Wheatfield Court

Thank you for your lovely review - your kind words will be passed on to our Wheatfield Court team.

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Review from David D (Son of Resident) published on 6 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the staff very helpful and considerate to myself and other members of the family. They generally create a warm and friendly atmosphere. Because of Covid restrictions etc, the online service for booking slots to visit has been down. I believe this is starting up again, this is both helpful to
myself and the staff.
Reply from Francesca MacDuff-Varley, Marketing Manager at Wheatfield Court

Thank you for your review - I will pass your lovely comments on to the Wheatfield care team.

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Review from J H (Resident) published on 13 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely satisfied with the care and attention shown and given to me and I think everyone feels the same way.
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Review from O L (Resident) published on 13 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would tell to friends how good this care home is. I have made friends and met quite nice people. I would recommend this care home to friends and family. The staff are very good. I get on well with them.
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Review from A B (Daughter of Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has looked after mum extremely well. The staff are wonderful and friendly and efficient in what they do.
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Review from Kay B (Daughter of Resident) published on 14 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been a resident since November 2019 after becoming unable to stay at home due to illness and needed 24-hour care. I picked Wheatfield Court because local to where I live and work and as I have known other residents that have moved into the Care Home, been really happy and families said
the staff very caring. I know things have been difficult due to the pandemic and a sad time for some and everyone miss seeing their loved ones, but hopefully, that will change and things will get better. I have just started with my family visiting mam again weekly and she is happy, contented and looks 100% better than when she first came to the home. She put on loads of weight and eats well which was not the case when she first arrived. All staff members are helpful, friendly and very caring; mam thinks very highly of them and says is well looked after.
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Review from Lynne C (Niece of Resident) published on 27 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been so reassured of the care my aunt receives at Wheatfield Court. The care team treat her like family and there is a great admin team organised by a manager willing to listen and make suggested changes. The peace of mind is assured and I now have no hesitation in recommending Wheatfield to
others.
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Review from R H (Nephew of Resident) published on 3 March 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Please note my options are coloured by a visit in August during lockdown and stem from that visit. Before that, we had not seen my aunt since last March. The reason for the low mark on 'treated with dignity' is while we were there, my aunt needed the toilet for number two - the care staff on duty took
15 minutes to respond, by which time it was all over her and her bedding. Rooms - low/poor as she has been moved twice to a smaller room with no view, from a room with a view. Value for money - we think the fees are very high for the care given. Our aunt eats very little and her needs are simple. She just wants to stay in bed and go and meet her maker. Sad but true.
Reply from L Webster on behalf of Wheatfield Court, EA/ Office Manager at Wheatfield Court

I understand the home have recently been in touch with you directly in relation to your review, I hope you found the outcome satisfactory and are aware that your Aunt is being well looked after and keeping well. Thank you for taking the time and writing this review.
Take care and stay safe.
On behalf of Wheatfield Court Care Home.

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Review from Neville M (Resident) published on 17 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been given first-class treatment and care by all levels of staff. I have gratitude and many reasons for praising their marvellous dedication. I have yet to experience the activities and the facilities. I have no knowledge of the security.
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Review from Sheila C (Daughter of Resident) published on 27 November 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
This review is written during the second Covid 19 lockdown. I have never been inside the facilities due to Covid precautions.
Since the middle/late October the staff have facilitated Covid safe visiting via half-hour "window visits" which my mother has enjoyed. Staff have encouraged my mother to participate
in communal activities. She has also taken to knitting which she can do "solo" in her room.
The staff have also facilitated FaceTime sessions for my mother with family members who are not local, which has been a great success and has helped with settling my mother.
From what I have been able to observe from window visits cleanliness is very good. New flooring has recently been installed in main areas of the home with plans to extend into bedrooms as and when able. Rooms are kept warm.
Staff respond in a timely fashion to queries/issues raised and liaise with relevant family members.
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Review from G T (Respite Resident) published on 8 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think Eden Court is a wonderful place to be, to help me get back on my feet. Very friendly and overall and excellent service.
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Review from J Y (Husband of Resident) published on 2 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was in the Eden Court rehabilitation section of Wheatfield Court. This Akari/NHS facility proved perfect for the recovery from major, open heart surgery at the hospital. The staff were so cheerful and friendly. The food was absolutely excellent and essential to build up strength. I feel we were
so lucky to have access to a facility that combined the best in personal care, food and activities, with medical and physio provided by the NHS.
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Review from J W (Wife of Resident) published on 29 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was admitted to Wheatfield Court at the end of September. He was there for 6 days before being admitted into hospital where he remained for a week. He then returned to Wheatfield Court for end of life care and died 2 days later on October 4th. The care he had was amazing even though it was
not for long - the family were also cared for by all staff, we felt as though they were our friends. I cannot praise them enough - all so well run too.
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Review from C T (Resident) assisted by family/friend published on 15 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very helpful and the food is good. Comfortable room.
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Review from F S (Daughter of Resident) published on 11 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My darling mum has been a resident for 4 years and during this time, she has become immobile, not being able to stand up from her wheelchair or use the hoist and her dementia has advanced.
As an ex-nurse, I found this very difficult, however, the staff at Wheatfield Court have been really helpful understanding
when I got upset and they treat mum very well.
I know she is safe and well cared for which is very reassuring.
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Review from C Y (Resident) assisted by family/friend published on 3 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am pleasantly surprised by the quality of care and the food in Eden Court. It combines excellent NHS rehab (after major surgery) with excellent Akari personel care. The staff all have a very cheerful disposition, which is a real help.
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Current Review Score: 9.7 (9.724)

Overview of Review Score

The Review Score of 9.7 (9.724) out of 10 for Wheatfield Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.724 for Wheatfield Court is calculated as follows: ( (213 Excellents x 5) + (43 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 272 Ratings = 4.724
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Wheatfield Court is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Sep 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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