






At Prince’s Court Care Home the staff pride themselves on giving visitors a warm and welcoming greeting when they arrive, whoever they are. That’s what you’d expect, because Prince’s Court is in North Shields, close to Newcastle and in the North East people are known for their friendliness and hospitality.
Staff at the home are very professional, committed and caring, and work hard to forge close relationships with residents, getting to...
Care Provided by Prince's Court
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 75 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Prince's Court to confirm what's included and get a personalised quote:
Good to Know
Group / Owner
- Akari Care Ltd
- Private Owned
Person in charge
- Sylvia Dixon (Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2003
Room Information
- Single Rooms (73)
- Couples/Companion Rooms (1)
Prince's Court Reviews (107)
Prince's Court has a Review Score of 9.7 (9.690) out of 10, based on 38 reviews in the last 2 years.
Over all time Prince's Court has 107 reviews.
Our Mum was at Prince's Court for three years. At first, it fulfilled her basic needs but Covid brought a new set of challenges for everyone. While some Care Homes seemed to go above and beyond during these times, we did not feel this was the case here. During Covid restrictions, our Mum's mental health and behaviour deteriorated significantly and we feel that this was largely due to the extremely restrictive measures put in place both during Lockdown and continuing to the present date. A lack of contact from family and health care professionals together with no stimulus, we felt, left our Mum, age 90, with no quality of life. Our many pleas to Management about the impact of this on our Mum's individual health care needs remained largely ignored. It would appear that this home is more interested in the needs of residents as a whole and keeping them secure, fed and watered rather than what each individual needs to feel loved, cherished and cared for in a way that they deserve.
Dear Sarah,
Thank you for taking the time to leave us your review and I am glad to hear that you feel that your mother’s needs were met at Princes Court for the 3 years before the Covid-19 pandemic began.
During the challenging time of the pandemic, Akari Care has complied with government...
From the moment I arrived to be welcomed by management and the night carer, I felt totally reassured, and so it was to continue from the carers, the nurses, the physios and the cleaners. All were exemplary and I shall be forever grateful to them. Note for medical: please don't assume because someone is on paracetamol that they need laxatives.
Staff are warm and welcoming at all times. They treat my mam extremely well and are always kind and considerate to her. We, her family, could not wish for better for her. She loves the staff and they, in turn, love her back.
Thank you very much for your comments. These have been passed directly to the care team.
Prince's Court was my sister's first choice of care home. A relative of ours had been there for a short time until her passing. My sister was very impressed with it then. She is very happy in there. She loves the staff and enjoys the food. Myself, I cannot praise the staff highly enough. Even though I have not been able to visit my sister yet, whenever I ring the home or call in person to drop things off for my sister, the staff are always friendly, lovely to chat to and nothing is too much trouble when it comes to looking after my sister.
Stephen, it is lovely to hear such happy and positive feedback from you. Thank you for taking the time to review Prince's Court and we will make sure your comments are passed to the home.
My Father has been a resident at Prince's Court since October 2020. I would like to thank the fantastic staff on Albert Wing who have gone out of their way to make him welcome and have treated him with such kindness and understanding. Staff have worked very hard during the pandemic - well done Prince's Court!
Thank you so much for this wonderful review. Your comments and compliments do not go unnoticed and we will make sure all our staff are made aware of your lovely praise.
Impressed by the care given to my wife. Even helpful and kind to me as a visitor.
Thank you for your lovely review. We look forward to seeing you again at Prince's Court.
Thank you so much for everything you do and have done for my brother. I am sure it must have been so difficult with issues arising from the Covid pandemic. I would like to thank all the staff for their kindness, care and support during his stay. You have a great team, very caring, well trained and efficient. Thank you again for all your hard work, it was much appreciated by us both.
Thank you very much for your wonderful review of the service at Princes Court. I will pass on your comments to all of the staff. Take care and thank you again.
My mother has been in the care centre since November 2020 and has not been transferred to a nursing home. I would like to thank all the staff for the way they have looked after her, especially during this difficult time with the restrictions.
My Grandmother has lived at Prince's Court for many years. It has always been a safe and homely environment for her. Even though most of 2020 has pushed everyone to their limits, the staff at Prince's Court have excelled themselves. They have dealt with the extra difficulties with even more compassion and understanding. All families with loved ones in care homes are facing the heartache of being apart but it brings some sense of relief that my wonderful Nana is cared for by the amazing nurses and staff on Albert Wing.
During my recent stay at the Royal Quays Care Centre (part of Prince's Court) the care of all of the staff was outstanding. Nothing was ever too much trouble and there was always a smile on their faces. The physiotherapist's care was outstanding and enabled me to walk again. The food could be described as homely with lots of baked beans but there was always coffee available. I thoroughly enjoyed my stay with excellent service.
Thank you very much for your wonderful review. I will ensure all the staff on the unit see this. So pleased you are feeling better.
I'd just like to express our family's sincere thanks to the Activities Co-ordinator. He began working at the home just before the COVID pandemic lockdown and he has been nothing short of a saviour to my dad throughout this time. He has built up an amazing bond with him and without him being there during all this time when we can't get in to visit, it's possible that dad may have become depressed or perhaps unwell even. He goes out of his way at any opportunity to help us have a video "WhatsApp" chat and nothing is ever too much for him with regard to helping out with dad. Apart from his great enthusiasm and desire to help, he is such a professional, sincere and courteous man. The very fact he is around my dad every day makes all the difference in my dad's mental and physical welfare. You're doing a fantastic job and you should be very proud of yourself. For everything that you have done and for all that you continue to do, we thank you massively.
Thank you so much for your fantastic review. We are very proud of all the staff and their hard work.
My father is very pleased that I have chosen Prince's Court. He praises the staff - his angels, the care and attention they give him. My father especially likes the excellent meals. Altogether we are very satisfied with Prince's Court residency.
I'm looking forward so much to engaging with all the staff across all departments again when we get back to some sort of normal.
From the bottom of my heart, thank you all.
Both my parents were admitted to the rehab unit. Mother after fractured shoulder and arm, Father, a chest infection/heart failure led to stroke symptoms being worse. The staff are supportive, caring and conscientious. They did a great job. I know my parents were safe and well cared for.
I was in Prince's Court for respite from 9th September to 30th September. My stay was wonderful. Every one of the staff was friendly and very supportive, caring. Nothing was too much bother. My room was lovely, with a TV. I was able to see everyone coming and going. The meals I requested were fresh every day, lovely food. I can't thank the Manager and nursing staff and carers, night and day enough, for looking after me. Wonderful home decor, lovely. Thank you.
From the moment I entered the home, I was greeted by very caring and friendly staff. They are always smiling. I am confident for my husband to be cared for by them. His personal care and hygiene are carried out with dignity and he is looked after just as I would have done. I will say that I am included in his care, they let me know how he is progressing, being informed of all his treatment and also told everytime that a professional is consulted about his treatment/care. They have special ways to encourage him to eat and drink. They deserve a 5-star rating. The whole home is run to a very high standard, all staff are happy in their work community with each other so that everybody feels at home there. The change in my husband is remarkable and for the first time in a year, since his move to Prince's Court. I feel confident he is looked after. Thank you to all the staff.
I am so happy and impressed with the difference in my nanna since she moved here from her previous home. She always looks clean, the staff are amazing with her. Her mental state is much improved and she even says she is happy now. My mind is at ease now she lives at Princes Court as I know she is well cared for.
I am very happy that my mum is being looked after so well and that all of her needs are attended to. I enjoy coming to see mum and even though she has difficulties now with things, she is still my mum with the same personality.
The unit manager facilitated my partner's admission for end of life care. Very kind and considerate.
All staff were exceptional.
On behalf of the family, I would like to thank all the staff at Prince's Court for the way they looked after my mother during the last two weeks until she passed away this morning. My mum could not have had better care.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 September 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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There are no upcoming events for Prince's Court.
Awards / Recognitions (1)
- 15 Feb 2016Recipient: Akari Care Ltd
Accreditations
There are no accreditations posted yet for Prince's Court.
Meet the Team (0)
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