Prince's Court

Hedley Road, Royal Quays, North Shields NE29 6XP
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9.7 81 Reviews
  • Prince's Court, North Shields
At Prince’s Court Care Home the staff pride themselves on giving visitors a warm and welcoming greeting when they arrive, whoever they are. That’s what you’d expect, because Prince’s Court is in North Shields, close to Newcastle and in the North East people are known for their friendliness and hospitality.

Staff at the home are very professional, committed and caring, and work hard to forge close relationships with residents, getting to know as much as possible the residents’ individual needs, their likes and dislikes – to really know and understand them. They do the same with their families and friends, who they encourage to visit and get involved in activities, as much as possible.

Regular resident meetings are held, where they discuss what’s happening in the home and every effort is made to get them to be part of the decision-making process and to be involved in the running of the home.

One of Prince's Court’s priorities is to enrich the residents’ lives, physically and mentally and so give them the best quality of life that they are able to enjoy, depending on their abilities. This can be as simple as having a chat, doing person
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Group/Owner

Person in charge

  • Sylvia Dixon (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2003

Room Information

  • Single Rooms (73)
  • Couples/Companion Rooms (1)

Prince's Court Reviews (81)

9.7

Prince's Court has a Review Score of 9.7 (9.659) out of 10, based on 20 reviews in the last 2 years.
Over all time Prince's Court has 81 reviews.

Overall Experience
  • 62
  • 17
  • 0
  • 0
  • 2
Date Published
  • 81
  • 7
  • 12
  • 20
  • 61
Reviewer Connection to Prince's Court
  • 23
  • 12
  • 9
  • 7
  • 6
  • 5
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 81, showing 81-81
Review from Denise W (Daughter of Resident) published on 2 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Prince's Court as a patient on the palliative side for five months during this time mums care and support has been second to none. As well as caring for family members during this very upsetting time. The manager is first class and very hands on, she is totally approachable and I
feel able to talk to her about mums on going care. The carers are fantastic and work extremely hard providing extra support to us all. Standards of cleaning are first class and the rooms are cleaned regularly. Mum is treated with care and dignity and all her needs are met. First class home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.659)

Overview of Review Score

The Review Score of 9.7 (9.659) out of 10 for Prince's Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.659 for Prince's Court is calculated as follows: ( (179 Excellents x 5) + (37 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 232 Ratings = 4.659
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Prince's Court is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

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