Prince's Court

Hedley Road, Royal Quays, North Shields NE29 6XP
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9.7 81 Reviews
  • Prince's Court, North Shields
At Prince’s Court Care Home the staff pride themselves on giving visitors a warm and welcoming greeting when they arrive, whoever they are. That’s what you’d expect, because Prince’s Court is in North Shields, close to Newcastle and in the North East people are known for their friendliness and hospitality.

Staff at the home are very professional, committed and caring, and work hard to forge close relationships with residents, getting to know as much as possible the residents’ individual needs, their likes and dislikes – to really know and understand them. They do the same with their families and friends, who they encourage to visit and get involved in activities, as much as possible.

Regular resident meetings are held, where they discuss what’s happening in the home and every effort is made to get them to be part of the decision-making process and to be involved in the running of the home.

One of Prince's Court’s priorities is to enrich the residents’ lives, physically and mentally and so give them the best quality of life that they are able to enjoy, depending on their abilities. This can be as simple as having a chat, doing person
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Group/Owner

Person in charge

  • Sylvia Dixon (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2003

Room Information

  • Single Rooms (73)
  • Couples/Companion Rooms (1)

Prince's Court Reviews (81)

9.7

Prince's Court has a Review Score of 9.7 (9.659) out of 10, based on 20 reviews in the last 2 years.
Over all time Prince's Court has 81 reviews.

Overall Experience
  • 62
  • 17
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Date Published
  • 81
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  • 20
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Reviewer Connection to Prince's Court
  • 23
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  • 1
  • 1
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Total of 81, showing 61-80
Review from C M (Sister of Resident) published on 11 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you so much for everything you do and have done for my brother. I am sure it must have been so difficult with issues arising from the Covid pandemic. I would like to thank all the staff for their kindness, care and support during his stay. You have a great team, very caring, well trained and efficient.
Thank you again for all your hard work, it was much appreciated by us both.
Reply from Sylvia Dixon, Manager at Prince's Court

Thank you very much for your wonderful review of the service at Princes Court. I will pass on your comments to all of the staff. Take care and thank you again.

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Review from Margaret S (Daughter of Resident) published on 20 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in the care centre since November 2020 and has not been transferred to a nursing home. I would like to thank all the staff for the way they have looked after her, especially during this difficult time with the restrictions.
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Review from Michelle H (Granddaughter of Resident) published on 30 October 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Grandmother has lived at Prince's Court for many years. It has always been a safe and homely environment for her. Even though most of 2020 has pushed everyone to their limits, the staff at Prince's Court have excelled themselves. They have dealt with the extra difficulties with even more compassion
and understanding. All families with loved ones in care homes are facing the heartache of being apart but it brings some sense of relief that my wonderful Nana is cared for by the amazing nurses and staff on Albert Wing.
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Review from B R (Resident) published on 2 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During my recent stay at the Royal Quays Care Centre (part of Prince's Court) the care of all of the staff was outstanding. Nothing was ever too much trouble and there was always a smile on their faces. The physiotherapist's care was outstanding and enabled me to walk again. The food could be described
as homely with lots of baked beans but there was always coffee available. I thoroughly enjoyed my stay with excellent service.
Reply from Sylvia Dixon, Manager at Prince's Court

Thank you very much for your wonderful review. I will ensure all the staff on the unit see this. So pleased you are feeling better.

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Review from Mark B (Son of Resident) published on 14 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'd just like to express our family's sincere thanks to the Activities Co-ordinator. He began working at the home just before the COVID pandemic lockdown and he has been nothing short of a saviour to my dad throughout this time. He has built up an amazing bond with him and without him being there during
all this time when we can't get in to visit, it's possible that dad may have become depressed or perhaps unwell even. He goes out of his way at any opportunity to help us have a video "WhatsApp" chat and nothing is ever too much for him with regard to helping out with dad. Apart from his great enthusiasm and desire to help, he is such a professional, sincere and courteous man. The very fact he is around my dad every day makes all the difference in my dad's mental and physical welfare. You're doing a fantastic job and you should be very proud of yourself. For everything that you have done and for all that you continue to do, we thank you massively.
Reply from Sylvia Dixon, Manager at Prince's Court

Thank you so much for your fantastic review. We are very proud of all the staff and their hard work.

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Review from M B (Son of Resident) published on 3 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is very pleased that I have chosen Prince's Court. He praises the staff - his angels, the care and attention they give him. My father especially likes the excellent meals. Altogether we are very satisfied with Prince's Court residency.
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Review from N B (Wife of Resident) published on 6 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Throughout the lockdown, all the staff at Prince's Court have gone above and beyond to ensure the safety of all residents and their colleagues I am so full of admiration for their compassion, their cheerfulness and the care they show for all residents.
I'm looking forward so much to engaging with all
the staff across all departments again when we get back to some sort of normal.
From the bottom of my heart, thank you all.
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Review from O R (Daughter of Resident) published on 26 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my parents were admitted to the rehab unit. Mother after fractured shoulder and arm, Father, a chest infection/heart failure led to stroke symptoms being worse. The staff are supportive, caring and conscientious. They did a great job. I know my parents were safe and well cared for.
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Review from Neon W (Resident) assisted by family/friend published on 5 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was in Prince's Court for respite from 9th September to 30th September. My stay was wonderful. Every one of the staff was friendly and very supportive, caring. Nothing was too much bother. My room was lovely, with a TV. I was able to see everyone coming and going. The meals I requested were fresh
every day, lovely food. I can't thank the Manager and nursing staff and carers, night and day enough, for looking after me. Wonderful home decor, lovely. Thank you.
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Review from Mary J (Wife of Resident) published on 14 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment I entered the home, I was greeted by very caring and friendly staff. They are always smiling. I am confident for my husband to be cared for by them. His personal care and hygiene are carried out with dignity and he is looked after just as I would have done. I will say that I am included
in his care, they let me know how he is progressing, being informed of all his treatment and also told everytime that a professional is consulted about his treatment/care. They have special ways to encourage him to eat and drink. They deserve a 5-star rating. The whole home is run to a very high standard, all staff are happy in their work community with each other so that everybody feels at home there. The change in my husband is remarkable and for the first time in a year, since his move to Prince's Court. I feel confident he is looked after. Thank you to all the staff.
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Review from Rebecca (Granddaughter of Resident) published on 4 September 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am so happy and impressed with the difference in my nanna since she moved here from her previous home. She always looks clean, the staff are amazing with her. Her mental state is much improved and she even says she is happy now. My mind is at ease now she lives at Princes Court as I know she is well
cared for.
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Review from Alison S (Daughter of Resident) published on 28 March 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother became a resident here three years ago and, although I am unable to visit as much as I would like because of distance, I am very pleased and appreciative of all of her carers who are very dedicated to their profession.
I am very happy that my mum is being looked after so well and that all
of her needs are attended to. I enjoy coming to see mum and even though she has difficulties now with things, she is still my mum with the same personality.
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Review from Patricia F (Partner of Resident) published on 6 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The unit manager facilitated my partner's admission for end of life care. Very kind and considerate.


All staff were exceptional.

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Review from Alan C (Son of Resident) published on 24 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
On behalf of the family, I would like to thank all the staff at Prince's Court for the way they looked after my mother during the last two weeks until she passed away this morning. My mum could not have had better care.
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Review from Adam W (Grandson of Resident) published on 12 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Princes Court - wow what can I say. My grandma went to the home in March. The family couldn't ask for better staff and the level of checking on the patients is fantastic. I could not think of a better place where my grandma could have been. That why the family picked Prince's Court.


I would highly

recommend this care home, the management is fab, excellent staff levels so please visit this nursing home. If you are in the processes of putting your loved one in a nursing home, the cleaning is fab. They came in my grandma room every day and clean the units and clean the toilet. So why don't you came along for a visit before you put your loved one in this fab nursing home?
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Review from Hazel B (Daughter of Resident) published on 14 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly mother was transferred to Princes Court after a very traumatic couple of weeks following admission to the local hospital. She spent her final few days in room 28. The care she received in order to make her passing as dignified and pain-free as possible was exemplary. Also, the compassion
shown by staff, in particular, the deputy manager, the two male nurses who led the staff team overnight and the visiting female doctor could not be faulted. My sister and I are also extremely grateful for the caring and support we and the family received at this very difficult time.
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Review from Ruth C (Daughter of Resident) published on 22 September 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father lived at Princes Court for almost a year and passed away here a couple of days ago. The staff were compassionate and professional. I was a nurse and another family member is an NHS consultant: we know what excellent care is and that is what my father received at Princes Court. The whole
family are eternally grateful for that, thank you.
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Review from Alan L (Son of Resident) published on 31 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is outstanding. My mother was transferred to it for private care in the last 12 days of her life. Every member of staff, from cleaners to carers, to nurses to doctors were amazing. Caring, friendly, professional, sympathetic and genuine. Every member of staff was friendly, welcoming and
kind. This extended to every member of family who visited. I cannot praise this home highly enough. A big thank you.
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Review from Julian E (Nephew of Resident) published on 31 May 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Recently a relative was transferred from hospital to Prince's Court for what turned out to be end of life care. She was too ill to use the facilities and was there for too short a time for me to comment properly on value for money - other than to say that the care given was priceless.
All the staff
I met were brilliant but I do have to mention the nursing staff in particular, who treated my aunt with such care and kindness. I was perfectly happy to go home for a few days (some 300 miles away) and not worry that she was being looked after. The staff managed her pain and obvious distress with great compassion but still managed to give relatives a few moments of quality time with her towards the end.
As relatives, we were also looked after - communication with relatives was excellent at all times.
I will always remember the nursing staff were as upset at losing a patient, as we were at losing an aunt.
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Review from Heather H (Daughter of Resident) published on 15 April 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care and facilities - residents and families are treat like one of the family. Excellent and approachable management and staff. Good activities programme with a growing residents and family committee which ensures that everything happening in the facility is discussed and agreed. I would highly
recommend to anyone looking for a stable, nurturing and safe residence for their loved ones.
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Current Review Score: 9.7 (9.659)

Overview of Review Score

The Review Score of 9.7 (9.659) out of 10 for Prince's Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.659 for Prince's Court is calculated as follows: ( (179 Excellents x 5) + (37 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 232 Ratings = 4.659
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Prince's Court is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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