






At Prince’s Court Care Home the staff pride themselves on giving visitors a warm and welcoming greeting when they arrive, whoever they are. That’s what you’d expect, because Prince’s Court is in North Shields, close to Newcastle and in the North East people are known for their friendliness and hospitality.
Staff at the home are very professional, committed and caring, and work hard to forge close relationships with residents, getting to...
Care Provided by Prince's Court
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 75 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Good to Know
Group / Owner
- Akari Care Ltd
- Private Owned
Person in charge
- Sylvia Dixon(Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2003
Room Information
- Single Rooms (73)
- Couples/Companion Rooms (1)
Prince's Court Reviews (103)
Prince's Court has a Review Score of 9.7 (9.672) out of 10, based on 35 reviews in the last 2 years.
Over all time Prince's Court has 103 reviews.
Staff and facilities second to none. Couldn't have asked for more than they offered.
Excellent care and attention from all the staff. Very sociable and hard working. All in all, a great intermediate step from the hospital and then home. A great, very dedicated and knowledgeable team.
Thank you for your lovely review and feedback that will be passed to the team.
I found communication with staff and residents' relatives slightly difficult because of the constant change in staff. Staff were thin on the ground, especially at weekends.
Thank you for your review - your feedback is very important to us and something we will certainly look into.
I arranged a room and care for a friend who has no family and for whom I had a POA. The staff were always responsive and helpful. He was doubly incontinent throughout the three and a half years he lived there. I never smelled any urine or found him dirty. Hair, nails, teeth and clothes were always tidy and clean. No mean feat! I am profoundly grateful for the care he received.
Thank you for your lovely review; your praise is much appreciated and will be passed to the team.
My husband received 100 per cent care. Also, my own care during these difficult times. Special thanks to all carers, especially the cook, looking after his clothes.
Thank you for your lovely review; your praise is much appreciated and will be passed to the team.
Thank you Prince's Court I don't think any of this would have been possible without you.
Thank you for this incredible review - this will certainly be passed on to our Princes Court care team who I know will be deeply touched by your lovely words.
My mother was transferred to Prince's Court from hospital and was cared for as an end of life resident. The nursing and care staff were clearly very caring, professional and helpful. My mother died after three days and the staff were very caring and respectful after her death.
We are very sorry for your loss and want to thank you for taking a moment at this sad time to leave us this kind review.
My mother was in Princes Court in North Sheilds during 2021 and 2022. The care and support she has from the staff was outstanding. the personal touches and kindness they showed to my mother made this difficult time more manageable. In Covid times, there were days and weeks when we could not visit more, and it was always a consolation to know that she was being booked by such warm-hearted, professional and caring staff. They has such a human touch. Thank you.
Thank you for such a lovely review and glowing comments about our team, your feedback will be passed on to the Princes Court team.
My mother is looked after very well by the staff, very friendly and my mother is happy there. The home is very clean and well organised. The atmosphere is really good. I know I'm leaving my mother in good hands.
Thank you very much for this lovely review. She is a pleasure to look after.
My Nana is very happy and settled in her care home. She is being well looked after.
I am so pleased your Nana is happy here with us. Thank you for taking the time to send in your review.
Lovely friendly staff who took time to assure us Mam was well and on top form. Mam seemed comfortable and well cared for.
Thank you for your lovely review and kind words about our staff, these will certainly be passed on to the team.
During my husband's stay in intermediate care, he was very well looked after with respect and good attention. Management and all staff were excellent.
Thank you for your kind and positive feedback - I will pass your fantastic review on to our Prince's Court team.
My aunt settled well in Princes Court and found the staff friendly and caring from the outset (February 2020). As her condition worsened, we were very pleased with the level of care and attention she received. All of the care and nursing staff are to be greatly thanked. The only downside to Princes Court is the seemingly inadequate telephone contact system. It was frequently poor and contact with relevant staff difficult.
Thank you for your positive and kind words about our Princes Court team. Feedback is very important to us and we have been working hard to improve all communications including the telephone system. Thank you once again for your lovely review.
All staff have my best interest when helping me. Thanks.
Nothing too much trouble.
Many Thanks.
I would recommend this home to anyone with the utmost confidence. My husband is making great progress in gaining confidence and mobility thanks to the intensive, innovative physio and encouragement.
Thank you for your lovely review, we are very happy to hear your feedback and will certainly pass it onto our staff.
Many Thanks,
Francesca
Our Mum was at Prince's Court for three years. At first, it fulfilled her basic needs but Covid brought a new set of challenges for everyone. While some Care Homes seemed to go above and beyond during these times, we did not feel this was the case here. During Covid restrictions, our Mum's mental health and behaviour deteriorated significantly and we feel that this was largely due to the extremely restrictive measures put in place both during Lockdown and continuing to the present date. A lack of contact from family and health care professionals together with no stimulus, we felt, left our Mum, age 90, with no quality of life. Our many pleas to Management about the impact of this on our Mum's individual health care needs remained largely ignored. It would appear that this home is more interested in the needs of residents as a whole and keeping them secure, fed and watered rather than what each individual needs to feel loved, cherished and cared for in a way that they deserve.
Dear Sarah,
Thank you for taking the time to leave us your review and I am glad to hear that you feel that your mother’s needs were met at Princes Court for the 3 years before the Covid-19 pandemic began.
During the challenging time of the pandemic, Akari Care has complied with government...
From the moment I arrived to be welcomed by management and the night carer, I felt totally reassured, and so it was to continue from the carers, the nurses, the physios and the cleaners. All were exemplary and I shall be forever grateful to them. Note for medical: please don't assume because someone is on paracetamol that they need laxatives.
Staff are warm and welcoming at all times. They treat my mam extremely well and are always kind and considerate to her. We, her family, could not wish for better for her. She loves the staff and they, in turn, love her back.
Thank you very much for your comments. These have been passed directly to the care team.
Prince's Court was my sister's first choice of care home. A relative of ours had been there for a short time until her passing. My sister was very impressed with it then. She is very happy in there. She loves the staff and enjoys the food. Myself, I cannot praise the staff highly enough. Even though I have not been able to visit my sister yet, whenever I ring the home or call in person to drop things off for my sister, the staff are always friendly, lovely to chat to and nothing is too much trouble when it comes to looking after my sister.
Stephen, it is lovely to hear such happy and positive feedback from you. Thank you for taking the time to review Prince's Court and we will make sure your comments are passed to the home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 September 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Prince's Court.
There are no upcoming events for Prince's Court.
Awards / Recognitions (1)
- 15 Feb 2016Recipient: Akari Care Ltd
Accreditations
There are no accreditations posted yet for Prince's Court.
Meet the Team (0)
There are no Team Members posted yet.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Prince's Court to verify any information. View our terms and conditions. Prince's Court has an Enhanced Service -more info.