Prince's Court

Hedley Road, Royal Quays, North Shields NE29 6XP
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9.7 81 Reviews
  • Prince's Court, North Shields
At Prince’s Court Care Home the staff pride themselves on giving visitors a warm and welcoming greeting when they arrive, whoever they are. That’s what you’d expect, because Prince’s Court is in North Shields, close to Newcastle and in the North East people are known for their friendliness and hospitality.

Staff at the home are very professional, committed and caring, and work hard to forge close relationships with residents, getting to know as much as possible the residents’ individual needs, their likes and dislikes – to really know and understand them. They do the same with their families and friends, who they encourage to visit and get involved in activities, as much as possible.

Regular resident meetings are held, where they discuss what’s happening in the home and every effort is made to get them to be part of the decision-making process and to be involved in the running of the home.

One of Prince's Court’s priorities is to enrich the residents’ lives, physically and mentally and so give them the best quality of life that they are able to enjoy, depending on their abilities. This can be as simple as having a chat, doing person
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Group/Owner

Person in charge

  • Sylvia Dixon (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2003

Room Information

  • Single Rooms (73)
  • Couples/Companion Rooms (1)

Prince's Court Reviews (81)

9.7

Prince's Court has a Review Score of 9.7 (9.659) out of 10, based on 20 reviews in the last 2 years.
Over all time Prince's Court has 81 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Prince's Court
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Total of 81, showing 41-60
Review from J C (Husband of Resident) published on 6 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found communication with staff and residents' relatives slightly difficult because of the constant change in staff. Staff were thin on the ground, especially at weekends.
Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your review - your feedback is very important to us and something we will certainly look into.

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Review from M G (Power of Attorney of Resident) published on 23 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I arranged a room and care for a friend who has no family and for whom I had a POA. The staff were always responsive and helpful. He was doubly incontinent throughout the three and a half years he lived there. I never smelled any urine or found him dirty. Hair, nails, teeth and clothes were always tidy
and clean. No mean feat! I am profoundly grateful for the care he received.
Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your lovely review; your praise is much appreciated and will be passed to the team.

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Review from I B (Wife of Resident) published on 22 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband received 100 per cent care. Also, my own care during these difficult times. Special thanks to all carers, especially the cook, looking after his clothes.
Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your lovely review; your praise is much appreciated and will be passed to the team.

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Review from D C (Daughter of Resident) published on 19 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad who at the time was 70 came into the care home in October 2020 after having an accident in April. He is unable to walk, talk, or eat (he is peg feed) We got told by the hospital that there was nothing more they could do for him and that he would never improve. Well after the dedication of the
staff especially his carer he is now having soft foods and even soft ice lollies! We are overjoyed at this as we never thought it was possible and because my dad still can't talk just the odd few words, his carer and the staff have worked hard to make this work for him and he absolutely loves his soft food. We never thought we would be able to get out of bed due to his one side not working and thought he would be bedridden but again with the support of the staff we now have his own reclining wheelchair that we are now taking him out of the home and taking him to all the places he loved to go before his accident.
Thank you Prince's Court I don't think any of this would have been possible without you.
Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for this incredible review - this will certainly be passed on to our Princes Court care team who I know will be deeply touched by your lovely words.

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Review from A F (Son of Resident) published on 9 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was transferred to Prince's Court from hospital and was cared for as an end of life resident. The nursing and care staff were clearly very caring, professional and helpful. My mother died after three days and the staff were very caring and respectful after her death.
Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

We are very sorry for your loss and want to thank you for taking a moment at this sad time to leave us this kind review.

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Review from Robert E (Son of Resident) published on 4 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in Princes Court in North Sheilds during 2021 and 2022. The care and support she has from the staff was outstanding. the personal touches and kindness they showed to my mother made this difficult time more manageable. In Covid times, there were days and weeks when we could not visit more,
and it was always a consolation to know that she was being booked by such warm-hearted, professional and caring staff. They has such a human touch. Thank you.
Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for such a lovely review and glowing comments about our team, your feedback will be passed on to the Princes Court team.

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Review from Janet W (Daughter of Resident) published on 13 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is looked after very well by the staff, very friendly and my mother is happy there. The home is very clean and well organised. The atmosphere is really good. I know I'm leaving my mother in good hands.
Reply from Sylvia Dixon, Manager at Prince's Court

Thank you very much for this lovely review. She is a pleasure to look after.

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Review from D G (Grandson of Resident) published on 13 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Nana is very happy and settled in her care home. She is being well looked after.
Reply from Sylvia Dixon, Manager at Prince's Court

I am so pleased your Nana is happy here with us. Thank you for taking the time to send in your review.

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Review from Darren G (Son of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely friendly staff who took time to assure us Mam was well and on top form. Mam seemed comfortable and well cared for.
Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your lovely review and kind words about our staff, these will certainly be passed on to the team.

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Review from M T (Wife of Resident) published on 8 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During my husband's stay in intermediate care, he was very well looked after with respect and good attention. Management and all staff were excellent.
Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your kind and positive feedback - I will pass your fantastic review on to our Prince's Court team.

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Review from M H (Nephew of Resident) published on 17 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt settled well in Princes Court and found the staff friendly and caring from the outset (February 2020). As her condition worsened, we were very pleased with the level of care and attention she received. All of the care and nursing staff are to be greatly thanked. The only downside to Princes
Court is the seemingly inadequate telephone contact system. It was frequently poor and contact with relevant staff difficult.
Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your positive and kind words about our Princes Court team. Feedback is very important to us and we have been working hard to improve all communications including the telephone system. Thank you once again for your lovely review.

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Review from Brenda K (Resident) published on 22 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff have my best interest when helping me. Thanks.
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Review from Eileen T (Relative of Resident) published on 16 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There has been given great care and attention at all times.
Nothing too much trouble.
Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Dear Eileen, thank you for taking the time to leave such a lovely review.
Many Thanks.

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Review from Angela C (Wife of Resident) published on 30 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care in this home is outstanding! The staff are so kind! I feel happy knowing my husband is so well taken care of! The caring, kind atmosphere radiates throughout the home. I can feel it as I wait outside reception for my COVID test!
I would recommend this home to anyone with the utmost confidence.
My husband is making great progress in gaining confidence and mobility thanks to the intensive, innovative physio and encouragement.
Reply from Francesca MacDuff-Varley, Manager at Prince's Court

Dear Angela,
Thank you for your lovely review, we are very happy to hear your feedback and will certainly pass it onto our staff.
Many Thanks,
Francesca

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Review from Sarah R (Daughter of Resident) published on 25 June 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
Our Mum was at Prince's Court for three years. At first, it fulfilled her basic needs but Covid brought a new set of challenges for everyone. While some Care Homes seemed to go above and beyond during these times, we did not feel this was the case here. During Covid restrictions, our Mum's mental health
and behaviour deteriorated significantly and we feel that this was largely due to the extremely restrictive measures put in place both during Lockdown and continuing to the present date. A lack of contact from family and health care professionals together with no stimulus, we felt, left our Mum, age 90, with no quality of life. Our many pleas to Management about the impact of this on our Mum's individual health care needs remained largely ignored. It would appear that this home is more interested in the needs of residents as a whole and keeping them secure, fed and watered rather than what each individual needs to feel loved, cherished and cared for in a way that they deserve.
Reply from Francesca MacDuff-Varley, Manager at Prince's Court

Dear Sarah,


Thank you for taking the time to leave us your review and I am glad to hear that you feel that your mother’s needs were met at Princes Court for the 3 years before the Covid-19 pandemic began.


During the challenging time of the pandemic, Akari Care has complied with government guidelines issued to ensure all of our residents, staff and visitors were kept safe. We were also regularly assessed by the Infection and Prevention Control Team, North Tyneside commissioning team, and CQC who praised the measures we have taken. All of our residents and the staff were also supported by the multi-disciplinary team in North Tyneside and appropriate plans were put in place for our residents.


Although your complaint has been addressed in line with our company complaints policy we are still very sad to hear that you feel your mother’s mental health has deteriorated and we can only apologise for any distress caused in this difficult time.

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Review from Robin B (Respite Resident) published on 4 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment I arrived to be welcomed by management and the night carer, I felt totally reassured, and so it was to continue from the carers, the nurses, the physios and the cleaners. All were exemplary and I shall be forever grateful to them. Note for medical: please don't assume because someone
is on paracetamol that they need laxatives.
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Review from Beverley F (Daughter of Resident) published on 29 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are warm and welcoming at all times. They treat my mam extremely well and are always kind and considerate to her. We, her family, could not wish for better for her. She loves the staff and they, in turn, love her back.
Reply from Nicola Bowles, Regional Manager at Prince's Court

Thank you very much for your comments. These have been passed directly to the care team.

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Review from Stephen A (Brother of Resident) published on 7 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Prince's Court was my sister's first choice of care home. A relative of ours had been there for a short time until her passing. My sister was very impressed with it then. She is very happy in there. She loves the staff and enjoys the food. Myself, I cannot praise the staff highly enough. Even though
I have not been able to visit my sister yet, whenever I ring the home or call in person to drop things off for my sister, the staff are always friendly, lovely to chat to and nothing is too much trouble when it comes to looking after my sister.
Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Stephen, it is lovely to hear such happy and positive feedback from you. Thank you for taking the time to review Prince's Court and we will make sure your comments are passed to the home.

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Review from Linda R (Daughter of Resident) published on 1 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father has been a resident at Prince's Court since October 2020. I would like to thank the fantastic staff on Albert Wing who have gone out of their way to make him welcome and have treated him with such kindness and understanding. Staff have worked very hard during the pandemic - well done Prince's
Court!
Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you so much for this wonderful review. Your comments and compliments do not go unnoticed and we will make sure all our staff are made aware of your lovely praise.

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Review from George M (Husband of Resident) published on 25 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Impressed by the care given to my wife. Even helpful and kind to me as a visitor.
Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your lovely review. We look forward to seeing you again at Prince's Court.

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Current Review Score: 9.7 (9.659)

Overview of Review Score

The Review Score of 9.7 (9.659) out of 10 for Prince's Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.659 for Prince's Court is calculated as follows: ( (179 Excellents x 5) + (37 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 232 Ratings = 4.659
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Prince's Court is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

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