






At Prince’s Court Care Home the staff pride themselves on giving visitors a warm and welcoming greeting when they arrive, whoever they are. That’s what you’d expect, because Prince’s Court is in North Shields, close to Newcastle and in the North East people are known for their friendliness and hospitality.
Staff at the home are very professional, committed and caring, and work hard to forge close relationships with residents, getting to...
Care Provided by Prince's Court
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 75 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Prince's Court to confirm what's included and get a personalised quote:
Good to Know
Group / Owner
- Akari Care Ltd
- Private Owned
Person in charge
- Sylvia Dixon (Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2003
Room Information
- Single Rooms (73)
- Couples/Companion Rooms (1)
Prince's Court Reviews (107)
Prince's Court has a Review Score of 9.7 (9.690) out of 10, based on 38 reviews in the last 2 years.
Over all time Prince's Court has 107 reviews.
Our Mum was sent to Prince's Court directly from the hospital for end-of-life care. I wouldn't recommend anybody using this home for end-of-life care. They appear to lack the skills and staff to provide adequate end-of-life care our Mum frequently complained about being left on her own for hours without anybody popping in. Our Mum was fully competent and able to assess situations. As she was deteriorating she developed terminal agitation. I recognised this as I have a Care Manager background and have experienced it. Despite many requests for the staff to use the end-of-life medication prescribed the staff failed to do so. Our Mum suffered unnecessarily and as a result, we have PTSD despite the fact I have sat through many deaths including my Dads. We had many excuses for not giving the medication including well she's not doing it to us we can only use it when she does it to us. The staff didn't carry out appropriate mouth care on the day our Mum passed there were only 2 mouth swabs used.
Thank you for taking the time to review and we are sorry you feel that the level of care was not correct for your mum. We pride ourselves on the excellent care provided at Prince's Court and would welcome the chance to discuss your experience with you directly.
Our dad moved into Prince's Court in January this year after we moved him from another care home. It has been his happiest few months ever. He has been well and truly cared for, fed properly, cleaned and I would say loved as well, even though he has been difficult at times. We cannot fault anyone. This care home went above and beyond. Prince's Court thank you.
I was transferred here from an NHS hospital ward in the afternoon. When I arrived, the nurse on duty was there to welcome me and settle me into my lovely room. Tea was offered and enter a lovely hot meal. All the staff were friendly, courteous, cheerful and professional. The physios, OTs and doctors were very friendly, informative and helpful. I would recommend this rehab unit to anyone looking for a well-run, friendly, clean place. Management and admin staff were on the ball! Thank you!
I spent three wekks in Princes Court having respite care following a fall. Although the room was rather cramped, the staff were kind, caring and supportive.
Thank you for your review; your kind words about our team will be passed on to them all.
Clean and tidy always.
Good food.
I cannot praise this establishment enough for looking after my mum.
My husband has been a resident here for 18 months until his death 24/11/23. He has been well cared for, treated with warmth and respect as have I on every visit. The staff are so kind and considerate. I have had no need to worry over all his care.
We are very sorry for your loss and can only thank you for your kind words and wonderful feedback about his care whilst at Prince's Court.
Our dad was being discharged from hospital to a nursing home. My brother and I called in to visit the home to see what it was like. We were greeted and given a tour of the home by the Head Nurse who was welcoming and answered all our questions. The home was clean, organised, residents appeared happy and most of all, it smelled fresh. We spoke to a couple of residents as we passed and they had good things to say about the home. Our dad was discharged into the nursing side of the home where he remained for 3 weeks until his death. From the minute he went in, until he died, he received the best care available and nothing was a bother to any of the staff. His medical and general care needs were met and when a problem arose, the nurses were on to it straight away. Dad enjoyed his meals, and extra helpings were available if/when he requested them. There is a kitchen for family to make themselves and relatives cups of tea when they visit. We can't thank them enough for looking after Dad.
Thank you for such a lovely review, your feedback will be passed to the team.
I have been very happy with how they have looked after her, it was very obvious how much she was cared for, not just a number in a room. Cannot speak more highly of her time there.
We are very sorry for your your loss and felt privileged we could could look after your mum, your lovely feedback of our home will be passed to all the team.
The most amazing, caring, thoughtful staff you could ever want to look after your loved one. They are professional, efficient and genuinely caring. No agency workers allow my mum to make good relationships with permanent staff, who also genuinely care about myself and my father. A clean, calm environment with a wide choice of food, entertainment, etc. Would recommend it to anybody!
Thank you for your wonderful review; your feedback will be passed on to the team.
My wife had to transfer from a previous care home that could not provide the nursing care my wife required due to her advancing state of Alzheimer's dementia. It is now a pleasure to see how well she looks and behaves after just a few weeks, this I believe is due to entirely to the understanding and involvement the staff have with the residents of the home.
Thank you for your wonderful review and feedback - we will pass this to our team.
So thank you once again.
Thank you for taking the time to review and leave your lovely feedback for Prince's Court and our team there. Your kind words will be passed to the team, we are very grateful for your support and appreciation.
Excellent care in a great environment.
Thank you for your lovely review, your feedback will be passed to our team.
There was some apprehension about my wife's move into the home, but any fears have been dispelled after only 2 and a half weeks. From the manager downwards we have been impressed with the genuine care given to residents, the room, cleanliness and general air of helpfulness that is so evident.
Great facilities for physio treatment. Wonderfully helpful and caring staff who have time for the residents. My mum made a speedy recovery because of the care she received at Prince's Court. Couldn't be happier with the care she received there.
The only negative is there is no communal room for residents to meet to chat and socialise with each other. Some patients I spoke to were very bored and lonely. The mental health of people, especially older people in hospital, is paramount. The rooms are equipped with a television but are very insular.
Thank you for taking the time to to review our home and your kind comments. Your feedback will be taken on board and passed to the team.
Without the love and care from the nursing staff, my husband would not be here today. We are so very proud of each and every one. Thank you, keep it up. Love you all.
Thank you for your wonderful words and review that will be passed to all the team at Princes Court.
The care I received during my stay at Prince's Court has been first-class - no problems at all. Everyone has been very kind and helpful during my stay at Prince's Court.
Thank you for your fantastic 5 star review, your amazing feedback will be passed to the team.
Always clean and tidy.
Thank you for such a lovely review - your fantastic feedback about our team will be passed to them.
The manager is lovely and always says hello.
Thank you for such a positive and lovely review, your praise of our manager and improvement of food will be passed to our team.
The staff obviously read the individual care plan following medical advice and any physiotherapist's recommendations.
Thank you for your care, it is much appreciated.
Thank you for your lovely review. Your kind words will mean the world to our team and home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 September 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Prince's Court.
There are no upcoming events for Prince's Court.
Awards / Recognitions (1)
- 15 Feb 2016Recipient: Akari Care Ltd
Accreditations
There are no accreditations posted yet for Prince's Court.
Meet the Team (0)
There are no Team Members posted yet.
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