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Prince's Court

Hedley Road, Royal Quays, North Shields, Tyne & Wear NE29 6XP
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Prince's Court, North Shields
Prince's Court, North Shields
Prince's Court, North Shields

At Prince’s Court Care Home the staff pride themselves on giving visitors a warm and welcoming greeting when they arrive, whoever they are. That’s what you’d expect, because Prince’s Court is in North Shields, close to Newcastle and in the North East people are known for their friendliness and hospitality.

Staff at the home are very professional, committed and caring, and work hard to forge close relationships with residents, getting to...  

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Care Provided by Prince's Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact Prince's Court to confirm what's included and get a personalised quote:

Good to Know

Group / Owner

Person in charge

  • Sylvia Dixon (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2003

Room Information

  • Single Rooms (73)
  • Couples/Companion Rooms (1)

Prince's Court Reviews (107)

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9.7

Prince's Court has a Review Score of 9.7 (9.690) out of 10, based on 38 reviews in the last 2 years. Over all time Prince's Court has 107 reviews.

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Showing 107 reviews matching selected criteria
Review from Eileen B (Respite Resident) published on 23 December 2025 Submitted via Postal Card
Overall Experience

Very good. My only problem food could be a bit hotter. Staff excellent.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for taking the time to leave a review and give us your valuable feedback. This will be passed to all the Princes Court team with your fantastic star rating scores.

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Review from Suzanne T (Daughter of Resident) published on 31 October 2025 Submitted via Website
Overall Experience
I am delighted about how Dad has settled into Prince's Court. I have been impressed at the care that Dad receives from the staff and how well they have got to know him and his needs. The whole team are always welcoming to me and my family, as well as our dog Hattie. Nothing has been too much trouble to arrange. I am particularly over the moon that Prince's Court have facilitated my Dad being able to see my Mum who is in another care home each week. They realised that seeing Mum is vital for his wellbeing and prioritised this. Today I was able to book out a room to bring my mum's cousin and my mum to visit Dad. This was the first time the three of them had been together in years.

I know that Dad is safe and well cared for and this means so much. Thank you.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

What an absolutely lovely review, thank you for taking the time for sharing this with us. Your fantastic feedback will be shared with all the Princes Court team.

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Review from Robert G (Power of Attorney of Resident) published on 24 October 2025 Submitted via Website
Overall Experience

Princes Court provided a friendly, caring and professional home for our dear friend. He required nursing care and was treat with dignity and respect throughout his time there. He was provided with a nice clean room with private facilities with appropriate safety measures in place.

Princes Court is a bright and airy building with spacious corridors and handrails on either side, communal day rooms and gardens for residents and family to enjoy. Residents are encouraged to take part in their activities programme bringing them together. The meals are extremely good - all home cooked food - varied menus and enjoyed very much by our friend.

Our admiration and thanks go to all the staff in Princes Court from management to nurses, to all caring staff, the catering team and cleaners, all of whom do an amazing job.

In our opinion we would have no reservations about choosing this Care Home for your loved one.

Well done to Princes Court

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your wonderfully kind words about both our home, Princes Court, and our fantastic team that work there. Your fantastic scores and positive words mean a lot to everyone and will be passed to all the team.

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Review from Caroline R (Daughter of Resident) published on 24 October 2025 Submitted via Postal Card
Overall Experience

Mum was very well looked after by the whole team of carers, nurses, physios, and catering staff. The whole stay was very positive and cheerful, and this helped her to recover quickly.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for leaving your lovely review, your positive feedback will be shared with all the team.

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Review from Deb S (Daughter of Resident) published on 2 October 2025 Submitted via Postal Card
Overall Experience

We were reluctant to place our mum in a care home, but due to progressing dementia, we had no option. A room was available at Prince's Court. She receives excellent care and settled quickly. Our mum appears to be content here. The manager is lovely and the staff are great. Our mum is treated with care and dignity. I can't praise the staff and manager enough. I would definitely recommend Prince's Court to others. Thank you for caring for our mum.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your wonderful review about Princes Court, the care team and Home Manager here. Your kind words and positive feedback will be shared with all involved in your lovely mum's care.

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Review from Bruce R (Respite Resident) published on 19 September 2025 Submitted via Postal Card
Overall Experience

Happy with the service. The staff were supportive and helpful.

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Review from D P (Resident / Service User) published on 26 August 2025 Submitted via Postal Card
Overall Experience

I was admitted to Royal Quay's intermediate care unit following a fall resulting in a broken leg and muscle deconditioning. From arriving on the unit to being discharged, the service of care of all the team has been excellent. The physio team are brilliant and take such care and consideration of everyone they support on their way to recovery. The unit itself has a lovely, friendly feel to it and the carers make everyone feel at ease and relaxed. I can't praise the staff enough for all of the help I received during my time there.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your lovely review, your feedback will be passed to all our team.

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No Rating
Review from Muriel H (Respite Resident) published on 31 July 2025 Submitted via Postal Card
Overall Experience

Since entering the rehabilitation centre, 4 weeks ago, I have found the service given to be outstanding. The food was wonderful; plenty of variety and always hot. Every member of staff was friendly and polite and above all ready to give help whenever needed. I must admit to being very emotional when saying goodbye to staff.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your lovely review and amazing feedback - we wish you all the best with your journey and health.

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Review from H C (Daughter of Resident) published on 29 July 2025 Submitted via Website
Overall Experience

I cannot speak highly enough about the support and care my Dad is getting in the intermediate rehab area. All teams - nursing, support, physio, OT, admin - are professional, knowledgeable, respectful, responsive, engaging and cheerful. He is so encouraged and motivated to get better, and the quality, variety and frequency of his food has him eating and building up his strength better than ever. We're so grateful. Thank you!

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your incredibly positive review and wonderful words - your feedback will be passed to our fantastic team.

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Review from Steven R (Respite Resident) published on 24 July 2025 Submitted via Postal Card
Overall Experience

Nice friendly unit. Great staff. Good physio dept. Very helpful. All in all, 5 stars!!

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your lovely review, your comments and 5-star ratings will be shared with all the team.

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Review from A W (Wife of Resident) published on 28 May 2025 Submitted via Postal Card
Overall Experience

Staff very pleasant and caring. Patients could do with being showered alternate days.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your review and kind words about our team, your feedback will be passed to the home so we can look into this for you.

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Review from J G (Daughter-in-law of Resident) published on 14 April 2025 Submitted via Postal Card
Overall Experience

My relative has always praised the staff at the home, she was very happy with her care and the only reason she left was because she wanted to try again at home. We have as a family always found the staff to be very helpful and polite. We wish to thank you all for her excellent care.

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Review from C W (Daughter of Resident) published on 8 April 2025 Submitted via Postal Card
Overall Experience

Dad has been living in this home for the last 4 years, over this time I believe he was well taken care of. Staff were all very friendly and took the time to speak to dad every time they passed him. There may have been a couple of small issues during his stay but these were always dealt with promptly. Any worries I had about the home were quickly discounted when I saw the big smile on his face when staff came into the room.

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Review from Janet N (Daughter of Resident) published on 29 January 2025 Submitted via Postal Card
Overall Experience
Dad got settled in on Christmas Eve after a rushed search for respite. Prince's Court was by far the best we had on offer and very competitive.
The staff are lovely, the managers are very professional and approachable and listen to concerns.

Dad is well cared for and safe. Those were our biggest concerns.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your lovely feedback and kind words about our team, your wonderful review will be shared with all our Princes Court team.

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Review from S G (Daughter-in-law of Resident) published on 17 December 2024 Submitted via Postal Card
Overall Experience

Mum spent only 6 weeks in Prince's Court but the care and respect that was given was exemplary. I noticed even when staff were helping other residents they just took so much time to help and listen to everyone. Mum was so glad to be cared for and felt comfortable in her room. I've never experienced care like it and can only say to everyone, managers, carers, nurses, admin, and cleaners; well-done everyone. They all greeted you with a smile and nothing was a trouble to them. Sadly Mum died and throughout the whole process, we were treated with dignity and respect. Thanks again to everyone concerned.

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Review from Anne P (Relative of Resident) published on 29 November 2024 Submitted via Postal Card
Overall Experience
Despite being kept very busy, staff were always cheerful, pleasant and helpful.
The family member's room was clean and with every necessary comfort, bathroom clean and roomy, basin rather small.

Staff gave willingly of their time to discuss the welfare of my relative. Liaison with care home and surgery before discharge was very efficient.

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Review from E A (Wife of Resident) published on 15 October 2024 Submitted via Postal Card
Overall Experience

My husband has now been in Prince's Court since July, I cannot thank them enough. My lovely husband has had care second to none every single one of the staff are so caring and loving, not only to him but to me also. The food and cleanliness of the home is spotless. The food is great. I go home knowing that I'm leaving my husband in good and caring hands.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your amazing 5-star review of Princes Court, your kind words and lovely feedback will be passed to our team.

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Review from Christopher B (Stepson of Resident) published on 19 September 2024 Submitted via Postal Card
Overall Experience

I needed information to complete a lengthy application form for my stepmother's attendance allowance. The staff at Prince's Court were really helpful despite the demands made on their time. Their care for my stepmother has also been first-rate. I am very grateful.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your wonderful 5-star review and kind words, these will be shared with all our team.

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Review from Chris T (Son of Resident) published on 7 August 2024 Submitted via Website
Overall Experience

My dad arrived at Princes Court directly from the hospital in April. He has complex and nursing needs and it was difficult to find a suitable home for him. Thankfully I was able to find him a place here and since his admission, I have been thoroughly impressed by the staff throughout the home. All are friendly, and approachable and have made my dad feel so welcome, even when he is displaying aggressive behaviour. From the care home manager all the way to the staff on the ground you have been all magnificent. It hasn't been an easy time settling in but the staff have worked wonders and they really care about him. I feel so lucky relieved and happy that I know I can leave him in a place where he is truly cared for.

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Review from N C (Relative of Resident) published on 10 July 2024 Submitted via Website
Overall Experience
The staff have been amazing here since my nana's admission, they have shown nothing but care and attention for her. The staff are always so kind and welcoming when you arrive. As a family, we can't praise the staff enough for how much they have done to help my nana settle in so quickly and feel so welcome. The management is so approachable with any concerns and queries we have had.

Thank you to all the staff, especially Albert Unit, for the care and support you show both to Nana and our family!

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your lovely review and positive feedback about the care and attention given to your Nana, your kind words will be passed to all the Princes Court team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 09 September 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Prince's Court.

Upcoming Events

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Awards / Recognitions (1)

  • 15 Feb 2016Recipient: Akari Care Ltd

Accreditations

There are no accreditations posted yet for Prince's Court.

Meet the Team (0)

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