






At Prince’s Court Care Home the staff pride themselves on giving visitors a warm and welcoming greeting when they arrive, whoever they are. That’s what you’d expect, because Prince’s Court is in North Shields, close to Newcastle and in the North East people are known for their friendliness and hospitality.
Staff at the home are very professional, committed and caring, and work hard to forge close relationships with residents, getting to...
Care Provided by Prince's Court
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 75 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Good to Know
Group / Owner
- Akari Care Ltd
- Private Owned
Person in charge
- Sylvia Dixon(Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2003
Room Information
- Single Rooms (73)
- Couples/Companion Rooms (1)
Prince's Court Reviews (103)
Prince's Court has a Review Score of 9.7 (9.672) out of 10, based on 35 reviews in the last 2 years.
Over all time Prince's Court has 103 reviews.
We were reluctant to place our mum in a care home, but due to progressing dementia, we had no option. A room was available at Prince's Court. She receives excellent care and settled quickly. Our mum appears to be content here. The manager is lovely and the staff are great. Our mum is treated with care and dignity. I can't praise the staff and manager enough. I would definitely recommend Prince's Court to others. Thank you for caring for our mum.
Thank you for your wonderful review about Princes Court, the care team and Home Manager here. Your kind words and positive feedback will be shared with all involved in your lovely mum's care.
Happy with the service. The staff were supportive and helpful.
I was admitted to Royal Quay's intermediate care unit following a fall resulting in a broken leg and muscle deconditioning. From arriving on the unit to being discharged, the service of care of all the team has been excellent. The physio team are brilliant and take such care and consideration of everyone they support on their way to recovery. The unit itself has a lovely, friendly feel to it and the carers make everyone feel at ease and relaxed. I can't praise the staff enough for all of the help I received during my time there.
Thank you for your lovely review, your feedback will be passed to all our team.
Since entering the rehabilitation centre, 4 weeks ago, I have found the service given to be outstanding. The food was wonderful; plenty of variety and always hot. Every member of staff was friendly and polite and above all ready to give help whenever needed. I must admit to being very emotional when saying goodbye to staff.
Thank you for your lovely review and amazing feedback - we wish you all the best with your journey and health.
I cannot speak highly enough about the support and care my Dad is getting in the intermediate rehab area. All teams - nursing, support, physio, OT, admin - are professional, knowledgeable, respectful, responsive, engaging and cheerful. He is so encouraged and motivated to get better, and the quality, variety and frequency of his food has him eating and building up his strength better than ever. We're so grateful. Thank you!
Thank you for your incredibly positive review and wonderful words - your feedback will be passed to our fantastic team.
Nice friendly unit. Great staff. Good physio dept. Very helpful. All in all, 5 stars!!
Thank you for your lovely review, your comments and 5-star ratings will be shared with all the team.
Staff very pleasant and caring. Patients could do with being showered alternate days.
Thank you for your review and kind words about our team, your feedback will be passed to the home so we can look into this for you.
My relative has always praised the staff at the home, she was very happy with her care and the only reason she left was because she wanted to try again at home. We have as a family always found the staff to be very helpful and polite. We wish to thank you all for her excellent care.
Dad has been living in this home for the last 4 years, over this time I believe he was well taken care of. Staff were all very friendly and took the time to speak to dad every time they passed him. There may have been a couple of small issues during his stay but these were always dealt with promptly. Any worries I had about the home were quickly discounted when I saw the big smile on his face when staff came into the room.
The staff are lovely, the managers are very professional and approachable and listen to concerns.
Dad is well cared for and safe. Those were our biggest concerns.
Thank you for your lovely feedback and kind words about our team, your wonderful review will be shared with all our Princes Court team.
Mum spent only 6 weeks in Prince's Court but the care and respect that was given was exemplary. I noticed even when staff were helping other residents they just took so much time to help and listen to everyone. Mum was so glad to be cared for and felt comfortable in her room. I've never experienced care like it and can only say to everyone, managers, carers, nurses, admin, and cleaners; well-done everyone. They all greeted you with a smile and nothing was a trouble to them. Sadly Mum died and throughout the whole process, we were treated with dignity and respect. Thanks again to everyone concerned.
The family member's room was clean and with every necessary comfort, bathroom clean and roomy, basin rather small.
Staff gave willingly of their time to discuss the welfare of my relative. Liaison with care home and surgery before discharge was very efficient.
My husband has now been in Prince's Court since July, I cannot thank them enough. My lovely husband has had care second to none every single one of the staff are so caring and loving, not only to him but to me also. The food and cleanliness of the home is spotless. The food is great. I go home knowing that I'm leaving my husband in good and caring hands.
Thank you for your amazing 5-star review of Princes Court, your kind words and lovely feedback will be passed to our team.
I needed information to complete a lengthy application form for my stepmother's attendance allowance. The staff at Prince's Court were really helpful despite the demands made on their time. Their care for my stepmother has also been first-rate. I am very grateful.
Thank you for your wonderful 5-star review and kind words, these will be shared with all our team.
My dad arrived at Princes Court directly from the hospital in April. He has complex and nursing needs and it was difficult to find a suitable home for him. Thankfully I was able to find him a place here and since his admission, I have been thoroughly impressed by the staff throughout the home. All are friendly, and approachable and have made my dad feel so welcome, even when he is displaying aggressive behaviour. From the care home manager all the way to the staff on the ground you have been all magnificent. It hasn't been an easy time settling in but the staff have worked wonders and they really care about him. I feel so lucky relieved and happy that I know I can leave him in a place where he is truly cared for.
Thank you to all the staff, especially Albert Unit, for the care and support you show both to Nana and our family!
Thank you for your lovely review and positive feedback about the care and attention given to your Nana, your kind words will be passed to all the Princes Court team.
Our Mum was sent to Prince's Court directly from the hospital for end-of-life care. I wouldn't recommend anybody using this home for end-of-life care. They appear to lack the skills and staff to provide adequate end-of-life care our Mum frequently complained about being left on her own for hours without anybody popping in. Our Mum was fully competent and able to assess situations. As she was deteriorating she developed terminal agitation. I recognised this as I have a Care Manager background and have experienced it. Despite many requests for the staff to use the end-of-life medication prescribed the staff failed to do so. Our Mum suffered unnecessarily and as a result, we have PTSD despite the fact I have sat through many deaths including my Dads. We had many excuses for not giving the medication including well she's not doing it to us we can only use it when she does it to us. The staff didn't carry out appropriate mouth care on the day our Mum passed there were only 2 mouth swabs used.
Thank you for taking the time to review and we are sorry you feel that the level of care was not correct for your mum. We pride ourselves on the excellent care provided at Prince's Court and would welcome the chance to discuss your experience with you directly.
Our dad moved into Prince's Court in January this year after we moved him from another care home. It has been his happiest few months ever. He has been well and truly cared for, fed properly, cleaned and I would say loved as well, even though he has been difficult at times. We cannot fault anyone. This care home went above and beyond. Prince's Court thank you.
I was transferred here from an NHS hospital ward in the afternoon. When I arrived, the nurse on duty was there to welcome me and settle me into my lovely room. Tea was offered and enter a lovely hot meal. All the staff were friendly, courteous, cheerful and professional. The physios, OTs and doctors were very friendly, informative and helpful. I would recommend this rehab unit to anyone looking for a well-run, friendly, clean place. Management and admin staff were on the ball! Thank you!
I spent three wekks in Princes Court having respite care following a fall. Although the room was rather cramped, the staff were kind, caring and supportive.
Thank you for your review; your kind words about our team will be passed on to them all.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 September 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Prince's Court.
There are no upcoming events for Prince's Court.
Awards / Recognitions (1)
- 15 Feb 2016Recipient: Akari Care Ltd
Accreditations
There are no accreditations posted yet for Prince's Court.
Meet the Team (0)
There are no Team Members posted yet.
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