Prince's Court

Hedley Road, Royal Quays, North Shields NE29 6XP
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9.7 81 Reviews
  • Prince's Court, North Shields
At Prince’s Court Care Home the staff pride themselves on giving visitors a warm and welcoming greeting when they arrive, whoever they are. That’s what you’d expect, because Prince’s Court is in North Shields, close to Newcastle and in the North East people are known for their friendliness and hospitality.

Staff at the home are very professional, committed and caring, and work hard to forge close relationships with residents, getting to know as much as possible the residents’ individual needs, their likes and dislikes – to really know and understand them. They do the same with their families and friends, who they encourage to visit and get involved in activities, as much as possible.

Regular resident meetings are held, where they discuss what’s happening in the home and every effort is made to get them to be part of the decision-making process and to be involved in the running of the home.

One of Prince's Court’s priorities is to enrich the residents’ lives, physically and mentally and so give them the best quality of life that they are able to enjoy, depending on their abilities. This can be as simple as having a chat, doing person
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Group/Owner

Person in charge

  • Sylvia Dixon (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2003

Room Information

  • Single Rooms (73)
  • Couples/Companion Rooms (1)

Prince's Court Reviews (81)

9.7

Prince's Court has a Review Score of 9.7 (9.659) out of 10, based on 20 reviews in the last 2 years.
Over all time Prince's Court has 81 reviews.

Overall Experience
  • 62
  • 17
  • 0
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Date Published
  • 81
  • 7
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  • 20
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Reviewer Connection to Prince's Court
  • 23
  • 12
  • 9
  • 7
  • 6
  • 5
  • 3
  • 3
  • 3
  • 2
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  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 81, showing 21-40
Review from L D (Daughter of Resident) published on 5 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dad was being discharged from hospital to a nursing home. My brother and I called in to visit the home to see what it was like. We were greeted and given a tour of the home by the Head Nurse who was welcoming and answered all our questions. The home was clean, organised, residents appeared happy
and most of all, it smelled fresh. We spoke to a couple of residents as we passed and they had good things to say about the home. Our dad was discharged into the nursing side of the home where he remained for 3 weeks until his death. From the minute he went in, until he died, he received the best care available and nothing was a bother to any of the staff. His medical and general care needs were met and when a problem arose, the nurses were on to it straight away. Dad enjoyed his meals, and extra helpings were available if/when he requested them. There is a kitchen for family to make themselves and relatives cups of tea when they visit. We can't thank them enough for looking after Dad.
Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for such a lovely review, your feedback will be passed to the team.

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Review from Lynda B (Daughter of Resident) published on 30 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been in Prince's Court for nearly 12 years. She was on EMI ward up to her sadly passing away 1/08/23.
I have been very happy with how they have looked after her, it was very obvious how much she was cared for, not just a number in a room. Cannot speak more highly of her time there.
Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

We are very sorry for your your loss and felt privileged we could could look after your mum, your lovely feedback of our home will be passed to all the team.

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Review from Katy L (Daughter of Resident) published on 25 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The most amazing, caring, thoughtful staff you could ever want to look after your loved one. They are professional, efficient and genuinely caring. No agency workers allow my mum to make good relationships with permanent staff, who also genuinely care about myself and my father. A clean, calm environment
with a wide choice of food, entertainment, etc. Would recommend it to anybody!
Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your wonderful review; your feedback will be passed on to the team.

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Review from Lance H (Husband of Resident) published on 16 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife had to transfer from a previous care home that could not provide the nursing care my wife required due to her advancing state of Alzheimer's dementia. It is now a pleasure to see how well she looks and behaves after just a few weeks, this I believe is due to entirely to the understanding and
involvement the staff have with the residents of the home.
Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your wonderful review and feedback - we will pass this to our team.

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Review from T H (Husband of Resident) published on 3 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has had this illness (vascular dementia) for about five to six years and during this time I've looked after her and there wasn't a day gone by when family, friends or social workers advised me she should be in social care but I felt very apprehensive thinking would she settle and would she be
looked after properly? However, my fears were short-lived, as the staff at Princes Court, I found, were very courteous and understanding, which I appreciated so so much and my wife feels quite at home, which is the most important thing.
So thank you once again.
Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for taking the time to review and leave your lovely feedback for Prince's Court and our team there. Your kind words will be passed to the team, we are very grateful for your support and appreciation.

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Review from R P (Son of Resident) published on 29 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care in a great environment.
Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your lovely review, your feedback will be passed to our team.

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Review from D S (Husband of Resident) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There was some apprehension about my wife's move into the home, but any fears have been dispelled after only 2 and a half weeks. From the manager downwards we have been impressed with the genuine care given to residents, the room, cleanliness and general air of helpfulness that is so evident.
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Review from Stuart R (Son of Resident) published on 13 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great facilities for physio treatment. Wonderfully helpful and caring staff who have time for the residents. My mum made a speedy recovery because of the care she received at Prince's Court. Couldn't be happier with the care she received there.
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Review from Stephanie H (Daughter of Resident) published on 2 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The atmosphere at this unit is welcoming. All the staff we had interaction with were professional, caring and helpful. We had no reservations at all. It is clean and warm.
The only negative is there is no communal room for residents to meet to chat and socialise with each other. Some patients I spoke
to were very bored and lonely. The mental health of people, especially older people in hospital, is paramount. The rooms are equipped with a television but are very insular.
Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for taking the time to to review our home and your kind comments. Your feedback will be taken on board and passed to the team.

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Review from Pamela V (Wife of Resident) published on 23 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Without the love and care from the nursing staff, my husband would not be here today. We are so very proud of each and every one. Thank you, keep it up. Love you all.
Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your wonderful words and review that will be passed to all the team at Princes Court.

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Review from Linda S (Respite Resident) published on 20 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care I received during my stay at Prince's Court has been first-class - no problems at all. Everyone has been very kind and helpful during my stay at Prince's Court.
Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your fantastic 5 star review, your amazing feedback will be passed to the team.

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Review from Dorothy D (Resident) published on 2 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff always cheerful and helpful.
Always clean and tidy.
Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for such a lovely review - your fantastic feedback about our team will be passed to them.

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Review from J S (Grandson of Resident) published on 26 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely care home with lovely staff. The food used to be okay but has seriously improved in the past month, my nana seems to enjoy meal times and the atmosphere of the home.
The manager is lovely and always says hello.
Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for such a positive and lovely review, your praise of our manager and improvement of food will be passed to our team.

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Review from Denise C (Daughter of Resident) published on 25 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been treated with the utmost care, respect and dignity. The staff are professional, friendly and have an attention to detail.
The staff obviously read the individual care plan following medical advice and any physiotherapist's recommendations.
Thank you for your care, it is much appreciated.
Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your lovely review. Your kind words will mean the world to our team and home.

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Review from Derrick C (Son of Resident) published on 23 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my mother was more or less at the end of her time, the experience of Prince's Court was nothing short of outstanding from day one. Excellent staff and management who really do care. Really nice facilities throughout the building. Nice touches like hairdressing on site and tea/coffee available
to family visitors. If you are in need of fantastic care, please be assured Prince's Court is 1st class from top to bottom - fully endorsed!
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Review from Gillian C (Daughter of Resident) published on 17 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are extremely friendly.
Rooms are comfortable and clean.
Cleanliness is excellent!
My dad has complained about the food, unfortunately! Not appealing or tasty.
Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for taking the time to review our home, your wonderful comments about our care team, home and cleanliness are very much appreciated. We are very sorry to hear your dad is not enjoying his food, this is something we will certainly work with you both on to tailor to his likes/dislikes and improve for the future.

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Review from S W (Resident) published on 17 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A nurse changed my dressings on both feet. They were the best ever! She took great care, no pain etc. Healing was great.
Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for such a lovely, complimentary review that will be passed to our care team.

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Review from Sharon H (Granddaughter of Resident) published on 19 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Great staff, very helpful. Always happy to help.
Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for leaving us a lovely review, your feedback is very important to us and will be passed to the team.

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Review from Alice L (Sister-in-law of Resident) published on 22 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff and facilities second to none. Couldn't have asked for more than they offered.
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Review from Vincent M (Respite Resident) published on 15 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care and attention from all the staff. Very sociable and hard working. All in all, a great intermediate step from the hospital and then home. A great, very dedicated and knowledgeable team.
Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your lovely review and feedback that will be passed to the team.

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Current Review Score: 9.7 (9.659)

Overview of Review Score

The Review Score of 9.7 (9.659) out of 10 for Prince's Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.659 for Prince's Court is calculated as follows: ( (179 Excellents x 5) + (37 Goods x 4) + (10 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 232 Ratings = 4.659
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Prince's Court is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

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