Search...

Prince's Court

Hedley Road, Royal Quays, North Shields, Tyne & Wear NE29 6XP
Akari Care Ltd Logo
Jobs
Prince's Court logo
Prince's Court, North Shields
Prince's Court, North Shields
Prince's Court, North Shields

At Prince’s Court Care Home the staff pride themselves on giving visitors a warm and welcoming greeting when they arrive, whoever they are. That’s what you’d expect, because Prince’s Court is in North Shields, close to Newcastle and in the North East people are known for their friendliness and hospitality.

Staff at the home are very professional, committed and caring, and work hard to forge close relationships with residents, getting to...  

Care Provided by Prince's Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Group / Owner

Person in charge

  • Sylvia Dixon(Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2003

Room Information

  • Single Rooms (73)
  • Couples/Companion Rooms (1)

Prince's Court Reviews (103)

Submit a Review
9.7

Prince's Court has a Review Score of 9.7 (9.672) out of 10, based on 35 reviews in the last 2 years. Over all time Prince's Court has 103 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Prince's Court
Loading...
Showing 103 reviews matching selected criteria
Review from Deb S (Daughter of Resident) published on 2 October 2025 Submitted via Postal Card
Overall Experience

We were reluctant to place our mum in a care home, but due to progressing dementia, we had no option. A room was available at Prince's Court. She receives excellent care and settled quickly. Our mum appears to be content here. The manager is lovely and the staff are great. Our mum is treated with care and dignity. I can't praise the staff and manager enough. I would definitely recommend Prince's Court to others. Thank you for caring for our mum.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your wonderful review about Princes Court, the care team and Home Manager here. Your kind words and positive feedback will be shared with all involved in your lovely mum's care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Bruce R (Respite Resident) published on 19 September 2025 Submitted via Postal Card
Overall Experience

Happy with the service. The staff were supportive and helpful.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D P (Resident / Service User) published on 26 August 2025 Submitted via Postal Card
Overall Experience

I was admitted to Royal Quay's intermediate care unit following a fall resulting in a broken leg and muscle deconditioning. From arriving on the unit to being discharged, the service of care of all the team has been excellent. The physio team are brilliant and take such care and consideration of everyone they support on their way to recovery. The unit itself has a lovely, friendly feel to it and the carers make everyone feel at ease and relaxed. I can't praise the staff enough for all of the help I received during my time there.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your lovely review, your feedback will be passed to all our team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Muriel H (Respite Resident) published on 31 July 2025 Submitted via Postal Card
Overall Experience

Since entering the rehabilitation centre, 4 weeks ago, I have found the service given to be outstanding. The food was wonderful; plenty of variety and always hot. Every member of staff was friendly and polite and above all ready to give help whenever needed. I must admit to being very emotional when saying goodbye to staff.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your lovely review and amazing feedback - we wish you all the best with your journey and health.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from H C (Daughter of Resident) published on 29 July 2025 Submitted via Website
Overall Experience

I cannot speak highly enough about the support and care my Dad is getting in the intermediate rehab area. All teams - nursing, support, physio, OT, admin - are professional, knowledgeable, respectful, responsive, engaging and cheerful. He is so encouraged and motivated to get better, and the quality, variety and frequency of his food has him eating and building up his strength better than ever. We're so grateful. Thank you!

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your incredibly positive review and wonderful words - your feedback will be passed to our fantastic team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Steven R (Respite Resident) published on 24 July 2025 Submitted via Postal Card
Overall Experience

Nice friendly unit. Great staff. Good physio dept. Very helpful. All in all, 5 stars!!

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your lovely review, your comments and 5-star ratings will be shared with all the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A W (Wife of Resident) published on 28 May 2025 Submitted via Postal Card
Overall Experience

Staff very pleasant and caring. Patients could do with being showered alternate days.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your review and kind words about our team, your feedback will be passed to the home so we can look into this for you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from J G (Daughter-in-law of Resident) published on 14 April 2025 Submitted via Postal Card
Overall Experience

My relative has always praised the staff at the home, she was very happy with her care and the only reason she left was because she wanted to try again at home. We have as a family always found the staff to be very helpful and polite. We wish to thank you all for her excellent care.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C W (Daughter of Resident) published on 8 April 2025 Submitted via Postal Card
Overall Experience

Dad has been living in this home for the last 4 years, over this time I believe he was well taken care of. Staff were all very friendly and took the time to speak to dad every time they passed him. There may have been a couple of small issues during his stay but these were always dealt with promptly. Any worries I had about the home were quickly discounted when I saw the big smile on his face when staff came into the room.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Janet N (Daughter of Resident) published on 29 January 2025 Submitted via Postal Card
Overall Experience
Dad got settled in on Christmas Eve after a rushed search for respite. Prince's Court was by far the best we had on offer and very competitive.
The staff are lovely, the managers are very professional and approachable and listen to concerns.

Dad is well cared for and safe. Those were our biggest concerns.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your lovely feedback and kind words about our team, your wonderful review will be shared with all our Princes Court team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S G (Daughter-in-law of Resident) published on 17 December 2024 Submitted via Postal Card
Overall Experience

Mum spent only 6 weeks in Prince's Court but the care and respect that was given was exemplary. I noticed even when staff were helping other residents they just took so much time to help and listen to everyone. Mum was so glad to be cared for and felt comfortable in her room. I've never experienced care like it and can only say to everyone, managers, carers, nurses, admin, and cleaners; well-done everyone. They all greeted you with a smile and nothing was a trouble to them. Sadly Mum died and throughout the whole process, we were treated with dignity and respect. Thanks again to everyone concerned.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Anne P (Relative of Resident) published on 29 November 2024 Submitted via Postal Card
Overall Experience
Despite being kept very busy, staff were always cheerful, pleasant and helpful.
The family member's room was clean and with every necessary comfort, bathroom clean and roomy, basin rather small.

Staff gave willingly of their time to discuss the welfare of my relative. Liaison with care home and surgery before discharge was very efficient.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E A (Wife of Resident) published on 15 October 2024 Submitted via Postal Card
Overall Experience

My husband has now been in Prince's Court since July, I cannot thank them enough. My lovely husband has had care second to none every single one of the staff are so caring and loving, not only to him but to me also. The food and cleanliness of the home is spotless. The food is great. I go home knowing that I'm leaving my husband in good and caring hands.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your amazing 5-star review of Princes Court, your kind words and lovely feedback will be passed to our team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Christopher B (Stepson of Resident) published on 19 September 2024 Submitted via Postal Card
Overall Experience

I needed information to complete a lengthy application form for my stepmother's attendance allowance. The staff at Prince's Court were really helpful despite the demands made on their time. Their care for my stepmother has also been first-rate. I am very grateful.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your wonderful 5-star review and kind words, these will be shared with all our team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Chris T (Son of Resident) published on 7 August 2024 Submitted via Website
Overall Experience

My dad arrived at Princes Court directly from the hospital in April. He has complex and nursing needs and it was difficult to find a suitable home for him. Thankfully I was able to find him a place here and since his admission, I have been thoroughly impressed by the staff throughout the home. All are friendly, and approachable and have made my dad feel so welcome, even when he is displaying aggressive behaviour. From the care home manager all the way to the staff on the ground you have been all magnificent. It hasn't been an easy time settling in but the staff have worked wonders and they really care about him. I feel so lucky relieved and happy that I know I can leave him in a place where he is truly cared for.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from N C (Relative of Resident) published on 10 July 2024 Submitted via Website
Overall Experience
The staff have been amazing here since my nana's admission, they have shown nothing but care and attention for her. The staff are always so kind and welcoming when you arrive. As a family, we can't praise the staff enough for how much they have done to help my nana settle in so quickly and feel so welcome. The management is so approachable with any concerns and queries we have had.

Thank you to all the staff, especially Albert Unit, for the care and support you show both to Nana and our family!

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your lovely review and positive feedback about the care and attention given to your Nana, your kind words will be passed to all the Princes Court team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Anne F (Daughter of Resident) published on 9 July 2024 Submitted via Website
Overall Experience

Our Mum was sent to Prince's Court directly from the hospital for end-of-life care. I wouldn't recommend anybody using this home for end-of-life care. They appear to lack the skills and staff to provide adequate end-of-life care our Mum frequently complained about being left on her own for hours without anybody popping in. Our Mum was fully competent and able to assess situations. As she was deteriorating she developed terminal agitation. I recognised this as I have a Care Manager background and have experienced it. Despite many requests for the staff to use the end-of-life medication prescribed the staff failed to do so. Our Mum suffered unnecessarily and as a result, we have PTSD despite the fact I have sat through many deaths including my Dads. We had many excuses for not giving the medication including well she's not doing it to us we can only use it when she does it to us. The staff didn't carry out appropriate mouth care on the day our Mum passed there were only 2 mouth swabs used.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for taking the time to review and we are sorry you feel that the level of care was not correct for your mum. We pride ourselves on the excellent care provided at Prince's Court and would welcome the chance to discuss your experience with you directly.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Margaret J (Daughter of Resident) published on 25 June 2024 Submitted via Postal Card
Overall Experience

Our dad moved into Prince's Court in January this year after we moved him from another care home. It has been his happiest few months ever. He has been well and truly cared for, fed properly, cleaned and I would say loved as well, even though he has been difficult at times. We cannot fault anyone. This care home went above and beyond. Prince's Court thank you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M M (Respite Resident) published on 3 May 2024 Submitted via Postal Card
Overall Experience

I was transferred here from an NHS hospital ward in the afternoon. When I arrived, the nurse on duty was there to welcome me and settle me into my lovely room. Tea was offered and enter a lovely hot meal. All the staff were friendly, courteous, cheerful and professional. The physios, OTs and doctors were very friendly, informative and helpful. I would recommend this rehab unit to anyone looking for a well-run, friendly, clean place. Management and admin staff were on the ball! Thank you!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Anne S (Respite Resident) published on 25 April 2024 Submitted via Postal Card
Overall Experience

I spent three wekks in Princes Court having respite care following a fall. Although the room was rather cramped, the staff were kind, caring and supportive.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your review; your kind words about our team will be passed on to them all.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
No Rating
Safety / Security
Rooms
Value for Money
No Rating

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 09 September 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Prince's Court.

Upcoming Events

There are no upcoming events for Prince's Court.

Awards / Recognitions (1)

  • 15 Feb 2016Recipient: Akari Care Ltd

Accreditations

There are no accreditations posted yet for Prince's Court.

Meet the Team (0)

There are no Team Members posted yet.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Prince's Court to verify any information. View our terms and conditions. Prince's Court has an Enhanced Service -more info.