Prince's Court

Hedley Road, Royal Quays, North Shields NE29 6XP
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9.6 99 Reviews
  • Prince's Court, North Shields
At Prince’s Court Care Home the staff pride themselves on giving visitors a warm and welcoming greeting when they arrive, whoever they are. That’s what you’d expect, because Prince’s Court is in North Shields, close to Newcastle and in the North East people are known for their friendliness and hospitality.

Staff at the home are very professional, committed and caring, and work hard to forge close relationships with residents, getting to know as much as possible the residents’ individual needs, their likes and dislikes – to really know and understand them. They do the same with their families and friends, who they encourage to visit and get involved in activities, as much as possible.

Regular resident meetings are held, where they discuss what’s happening in the home and every effort is made to get them to be part of the decision-making process and to be involved in the running of the home.

One of Prince's Court’s priorities is to enrich the residents’ lives, physically and mentally and so give them the best quality of life that they are able to enjoy, depending on their abilities. This can be as simple as having a chat, doing person
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Care Provided by Prince's Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Prince's Court to confirm what's included and get a personalised quote:

Contact Prince's Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sylvia Dixon (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2003

Room Information

  • Single Rooms (73)
  • Couples/Companion Rooms (1)

Prince's Court Reviews (99)

9.6

Prince's Court has a Review Score of 9.6 (9.621) out of 10, based on 34 reviews in the last 2 years.
Over all time Prince's Court has 99 reviews.

Overall Experience
  • 75
  • 22
  • 0
  • 0
  • 2
Date Published
  • 99
  • 13
  • 22
  • 34
  • 65
Reviewer Connection to Prince's Court
  • 26
  • 15
  • 13
  • 10
  • 9
  • 5
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 99, showing 1-20
Review from P D (Respite Resident) published on 4 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This was rehabilitation care. Accommodation and food very good, above satisfaction. Nice to have physio, etc., all in one place. Certainly aided recovery. While my house was being adapted. Staff outstanding.
Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's CourtThank you for your wonderful review, your lovely feedback will be passed to all our team.
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Review from Mary M (Respite Resident) published on 4 June 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Until 3 weeks ago I had never heard of this fantastic rehab establishment. What a wonderful progressive time I have had - all staff are a joy.
Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's CourtYour positive feedback and kind words will be shared with all our Princes Court team, thank you!
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Review from Carol B (Respite Resident) published on 4 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I thought it was an excellent experience. Everything was well organised. Staff were most helpful, friendly, and all willing to make you feel better. The physios were amazing and worked hard to get you to do your best without making you push. All staff were fantastic.
Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's CourtThank you for taking the time to leave such a lovely review, your fantastic feedback will be shared with all our team.
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Review from John S (Resident) published on 22 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been happy here and feel I have been very well looked after. Food is good, although my appetite is poor. Staff are all very nice and friendly and have looked after my needs.
Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's CourtThank you for taking the time to leave a lovely review, your positive feedback will be shared with all our team.
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Review from John K (Respite Resident) published on 13 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very good place to get rehab but lacks a day room with TV and games. Where patients can meet and help each other. Sadly missed by all.
Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's CourtThank you for taking time to leave a review, your kind words and valuable feedback will be passed to our Princes Court team.
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Review from Roger G (Resident) published on 11 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very pleasant, helpful and friendly. Facilities generally good - bed not comfortable, pillows inadequate. Food tends to be comfort food more than healthy - could be improved.
Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's CourtThank you for taking the time to leave a review, your general feedback and positive words about our Colleagues will be shared with our Princes Court team.
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Review from Josephine D (Respite Resident) published on 11 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since coming to Prince's Court I have had proper care and attention specific to my needs. My mood is lifted. I feel a lot more positive in reaching full health and capabilities once more. Staff are considerate and discreet, and respectful. Physiotherapy is tailored to my needs and every consideration
is taken into account. Highy commendable rehabilitation centre.
Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's CourtThank you for your wonderful review and lovely feedback, this will be shared with all our team.
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Review from Deidre C (Resident) published on 20 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers correctly support patients rather than doing things for them. This ensures that going forward the patient can rebuild a normal life. I was a little disappointed with physio as having been in the unit before and receiving physiotherapy my expectations were the same. This is purely down to resourcing,
nothing to do with the physios themselves. Good service from everyone involved in my care, made easier by having been here before.
Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's CourtThank you for taking the time to leave us a review about your stay, your feedback will be passed to our Princes Court team.
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Review from Sharon D (Respite Resident) published on 4 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care.
Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's CourtThank you for your fantastic 5-star review of Princes Court, this will be shared will all our team.
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Review from Aundra R (Brother-in-law of Resident) published on 10 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff at Prince's Court very cheerful and very helpful to my requests with my brother-in-law's needs (he suffers from multiple health problems and is now terminally ill). It is always clean and smell-free in all areas.
Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's CourtThank you for your lovely review and positive feedback, your kind words will be passed to our Princes Court team.
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Review from Susan R (Resident) assisted by family/friend published on 20 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Prince's Court was outstanding, following my surgery. I have so much admiration for the staff as they work so hard. They all have a professional manner. The physio treatment was Mon-Fri and was superb. If you want to help yourself, they go above and beyond. My elderly mother was in a care home and unfortunately
no longer with us. I wish I had known about Prince's Court for her.
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Review from Tony L (Son of Resident) published on 5 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Prince's Court is the only place we felt comfortable placing my dad. My dad was really happy.
A special thanks to Martha and her team. They took the time to get to know my dad looking past his dementia.
Prince's Court is the best around, all staff are great and the whole place is extremely clean.
Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's CourtThank you for your review - your feedback and lovely words about the team will be passed to them all.
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Review from Eileen B (Respite Resident) published on 23 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good. My only problem food could be a bit hotter. Staff excellent.
Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's CourtThank you for taking the time to leave a review and give us your valuable feedback. This will be passed to all the Princes Court team with your fantastic star rating scores.
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Review from Suzanne T (Daughter of Resident) published on 31 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am delighted about how Dad has settled into Prince's Court. I have been impressed at the care that Dad receives from the staff and how well they have got to know him and his needs. The whole team are always welcoming to me and my family, as well as our dog Hattie. Nothing has been too much trouble
to arrange. I am particularly over the moon that Prince's Court have facilitated my Dad being able to see my Mum who is in another care home each week. They realised that seeing Mum is vital for his wellbeing and prioritised this. Today I was able to book out a room to bring my mum's cousin and my mum to visit Dad. This was the first time the three of them had been together in years.
I know that Dad is safe and well cared for and this means so much. Thank you.
Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's CourtWhat an absolutely lovely review, thank you for taking the time for sharing this with us. Your fantastic feedback will be shared with all the Princes Court team.
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Review from Robert G (Power of Attorney of Resident) published on 24 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Princes Court provided a friendly, caring and professional home for our dear friend. He required nursing care and was treat with dignity and respect throughout his time there. He was provided with a nice clean room with private facilities with appropriate safety measures in place.


Princes Court is

a bright and airy building with spacious corridors and handrails on either side, communal day rooms and gardens for residents and family to enjoy. Residents are encouraged to take part in their activities programme bringing them together. The meals are extremely good - all home cooked food - varied menus and enjoyed very much by our friend.


Our admiration and thanks go to all the staff in Princes Court from management to nurses, to all caring staff, the catering team and cleaners, all of whom do an amazing job.


In our opinion we would have no reservations about choosing this Care Home for your loved one.


Well done to Princes Court

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's CourtThank you for your wonderfully kind words about both our home, Princes Court, and our fantastic team that work there. Your fantastic scores and positive words mean a lot to everyone and will be passed to all the team.
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Review from Caroline R (Daughter of Resident) published on 24 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was very well looked after by the whole team of carers, nurses, physios, and catering staff. The whole stay was very positive and cheerful, and this helped her to recover quickly.
Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's CourtThank you for leaving your lovely review, your positive feedback will be shared with all the team.
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Review from Deb S (Daughter of Resident) published on 2 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were reluctant to place our mum in a care home, but due to progressing dementia, we had no option. A room was available at Prince's Court. She receives excellent care and settled quickly. Our mum appears to be content here. The manager is lovely and the staff are great. Our mum is treated with care
and dignity. I can't praise the staff and manager enough. I would definitely recommend Prince's Court to others. Thank you for caring for our mum.
Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's CourtThank you for your wonderful review about Princes Court, the care team and Home Manager here. Your kind words and positive feedback will be shared with all involved in your lovely mum's care.
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Review from Bruce R (Respite Resident) published on 19 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with the service. The staff were supportive and helpful.
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Review from D P (Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was admitted to Royal Quay's intermediate care unit following a fall resulting in a broken leg and muscle deconditioning. From arriving on the unit to being discharged, the service of care of all the team has been excellent. The physio team are brilliant and take such care and consideration of everyone
they support on their way to recovery. The unit itself has a lovely, friendly feel to it and the carers make everyone feel at ease and relaxed. I can't praise the staff enough for all of the help I received during my time there.
Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's CourtThank you for your lovely review, your feedback will be passed to all our team.
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Review from Muriel H (Respite Resident) published on 31 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since entering the rehabilitation centre, 4 weeks ago, I have found the service given to be outstanding. The food was wonderful; plenty of variety and always hot. Every member of staff was friendly and polite and above all ready to give help whenever needed. I must admit to being very emotional when
saying goodbye to staff.
Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's CourtThank you for your lovely review and amazing feedback - we wish you all the best with your journey and health.
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Current Review Score: 9.6 (9.621)

Overview of Review Score

The Review Score of 9.6 (9.621) out of 10 for Prince's Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.621 for Prince's Court is calculated as follows: ( (283 Excellents x 5) + (94 Goods x 4) + (18 Satisfactorys x 3) + (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 401 Ratings = 4.621
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Prince's Court is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Prince's Court

What types of Care is Prince's Court registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Prince's Court have?

There are 73 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Prince's Court?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Prince's Court to the centre of North Shields?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Prince's Court to verify any information. View our terms and conditions. Prince's Court has an Enhanced Service - more info.