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Prince's Court

Hedley Road, Royal Quays, North Shields, Tyne & Wear NE29 6XP
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Prince's Court, North Shields
Prince's Court, North Shields
Prince's Court, North Shields

At Prince’s Court Care Home the staff pride themselves on giving visitors a warm and welcoming greeting when they arrive, whoever they are. That’s what you’d expect, because Prince’s Court is in North Shields, close to Newcastle and in the North East people are known for their friendliness and hospitality.

Staff at the home are very professional, committed and caring, and work hard to forge close relationships with residents, getting to...  

Care Provided by Prince's Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Group / Owner

Person in charge

  • Sylvia Dixon(Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2003

Room Information

  • Single Rooms (73)
  • Couples/Companion Rooms (1)

Prince's Court Reviews (103)

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9.7

Prince's Court has a Review Score of 9.7 (9.672) out of 10, based on 35 reviews in the last 2 years. Over all time Prince's Court has 103 reviews.

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Showing 103 reviews matching selected criteria
Review from Olive R (Respite Resident) published on 23 July 2026 Submitted via Postal Card
Overall Experience

Since I came two weeks ago, I find every one polite, friendly, and willing to help at any time.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your wonderful 5-star review, your kind words and feedback will be shared with all our Princes Court team.

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Review from Kathleen A (Respite Resident) published on 20 July 2026 Submitted via Postal Card
Overall Experience
I have been treat really well since I came here for rehab over 2 weeks ago. Staff are friendly & caring & will do anything you ask them. I can't believe how well my physio is going, I've improved so much since I came in, girls are amazing, as are all the staff.

I would recommend Royal Quays to anyone who needed some physio & help going home.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your lovely review, your wonderful feedback will be shared with all the team.

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Review from Margaret H (Respite Resident) published on 1 July 2026 Submitted via Postal Card
Overall Experience

I was admitted on 28/4/26 for rehabilitation from a hospice. I have received excellent care from all employees. Medical staff, physios, occ/therapists, all staff considerate and caring, cannot fault anything. Rest and recuperation, excellent meals have restored my health. Cannot thank staff of Prince's Court enough.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for our wonderful review - this will be shared with all our team.

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Review from A M (Husband of Resident) published on 26 June 2026 Submitted via Postal Card
Overall Experience

All too often nowadays people are ready to criticise and complain - however this cannot be said of Prince's Court - Rehabilitation Unit. All their staff seem so dedicated and only too willing to help - my wife and I appreciate this service.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your kind and thoughtful feedback. We're delighted to hear that you and your wife have had such a positive experience at Prince's Court Rehabilitation Unit. Your recognition of our team's dedication and support means a great deal, and we're proud to provide a service you truly appreciate.

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Review from P D (Respite Resident) published on 4 June 2026 Submitted via Postal Card
Overall Experience

This was rehabilitation care. Accommodation and food very good, above satisfaction. Nice to have physio, etc., all in one place. Certainly aided recovery. While my house was being adapted. Staff outstanding.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your wonderful review, your lovely feedback will be passed to all our team.

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Review from Mary M (Respite Resident) published on 4 June 2026 Submitted via Postal Card
Overall Experience

Until 3 weeks ago I had never heard of this fantastic rehab establishment. What a wonderful progressive time I have had - all staff are a joy.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Your positive feedback and kind words will be shared with all our Princes Court team, thank you!

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Review from Carol B (Respite Resident) published on 4 June 2026 Submitted via Postal Card
Overall Experience

I thought it was an excellent experience. Everything was well organised. Staff were most helpful, friendly, and all willing to make you feel better. The physios were amazing and worked hard to get you to do your best without making you push. All staff were fantastic.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for taking the time to leave such a lovely review, your fantastic feedback will be shared with all our team.

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Review from John S (Resident / Service User) published on 22 May 2026 Submitted via Postal Card
Overall Experience

I have been happy here and feel I have been very well looked after. Food is good, although my appetite is poor. Staff are all very nice and friendly and have looked after my needs.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for taking the time to leave a lovely review, your positive feedback will be shared with all our team.

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Review from John K (Respite Resident) published on 13 May 2026 Submitted via Postal Card
Overall Experience

A very good place to get rehab but lacks a day room with TV and games. Where patients can meet and help each other. Sadly missed by all.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for taking time to leave a review, your kind words and valuable feedback will be passed to our Princes Court team.

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Review from Roger G (Resident / Service User) published on 11 May 2026 Submitted via Postal Card
Overall Experience

Staff very pleasant, helpful and friendly. Facilities generally good - bed not comfortable, pillows inadequate. Food tends to be comfort food more than healthy - could be improved.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for taking the time to leave a review, your general feedback and positive words about our Colleagues will be shared with our Princes Court team.

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Review from Josephine D (Respite Resident) published on 11 May 2026 Submitted via Postal Card
Overall Experience

Since coming to Prince's Court I have had proper care and attention specific to my needs. My mood is lifted. I feel a lot more positive in reaching full health and capabilities once more. Staff are considerate and discreet, and respectful. Physiotherapy is tailored to my needs and every consideration is taken into account. Highy commendable rehabilitation centre.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your wonderful review and lovely feedback, this will be shared with all our team.

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Review from Deidre C (Resident / Service User) published on 20 April 2026 Submitted via Postal Card
Overall Experience

Carers correctly support patients rather than doing things for them. This ensures that going forward the patient can rebuild a normal life. I was a little disappointed with physio as having been in the unit before and receiving physiotherapy my expectations were the same. This is purely down to resourcing, nothing to do with the physios themselves. Good service from everyone involved in my care, made easier by having been here before.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for taking the time to leave us a review about your stay, your feedback will be passed to our Princes Court team.

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Review from Sharon D (Respite Resident) published on 4 March 2026 Submitted via Postal Card
Overall Experience

Excellent care.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your fantastic 5-star review of Princes Court, this will be shared will all our team.

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Review from Aundra R (Brother-in-law of Resident) published on 10 February 2026 Submitted via Postal Card
Overall Experience

I have found the staff at Prince's Court very cheerful and very helpful to my requests with my brother-in-law's needs (he suffers from multiple health problems and is now terminally ill). It is always clean and smell-free in all areas.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your lovely review and positive feedback, your kind words will be passed to our Princes Court team.

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Review from Susan R (Resident / Service User) published on 20 January 2026 Submitted via Postal Card
Overall Experience

Prince's Court was outstanding, following my surgery. I have so much admiration for the staff as they work so hard. They all have a professional manner. The physio treatment was Mon-Fri and was superb. If you want to help yourself, they go above and beyond. My elderly mother was in a care home and unfortunately no longer with us. I wish I had known about Prince's Court for her.

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Review from Tony L (Son of Resident) published on 5 January 2026 Submitted via Postal Card
Overall Experience
Prince's Court is the only place we felt comfortable placing my dad. My dad was really happy.
A special thanks to Martha and her team. They took the time to get to know my dad looking past his dementia.

Prince's Court is the best around, all staff are great and the whole place is extremely clean.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your review - your feedback and lovely words about the team will be passed to them all.

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Review from Eileen B (Respite Resident) published on 23 December 2025 Submitted via Postal Card
Overall Experience

Very good. My only problem food could be a bit hotter. Staff excellent.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for taking the time to leave a review and give us your valuable feedback. This will be passed to all the Princes Court team with your fantastic star rating scores.

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Review from Suzanne T (Daughter of Resident) published on 31 October 2025 Submitted via Website
Overall Experience
I am delighted about how Dad has settled into Prince's Court. I have been impressed at the care that Dad receives from the staff and how well they have got to know him and his needs. The whole team are always welcoming to me and my family, as well as our dog Hattie. Nothing has been too much trouble to arrange. I am particularly over the moon that Prince's Court have facilitated my Dad being able to see my Mum who is in another care home each week. They realised that seeing Mum is vital for his wellbeing and prioritised this. Today I was able to book out a room to bring my mum's cousin and my mum to visit Dad. This was the first time the three of them had been together in years.

I know that Dad is safe and well cared for and this means so much. Thank you.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

What an absolutely lovely review, thank you for taking the time for sharing this with us. Your fantastic feedback will be shared with all the Princes Court team.

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Review from Robert G (Power of Attorney of Resident) published on 24 October 2025 Submitted via Website
Overall Experience

Princes Court provided a friendly, caring and professional home for our dear friend. He required nursing care and was treat with dignity and respect throughout his time there. He was provided with a nice clean room with private facilities with appropriate safety measures in place.

Princes Court is a bright and airy building with spacious corridors and handrails on either side, communal day rooms and gardens for residents and family to enjoy. Residents are encouraged to take part in their activities programme bringing them together. The meals are extremely good - all home cooked food - varied menus and enjoyed very much by our friend.

Our admiration and thanks go to all the staff in Princes Court from management to nurses, to all caring staff, the catering team and cleaners, all of whom do an amazing job.

In our opinion we would have no reservations about choosing this Care Home for your loved one.

Well done to Princes Court

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for your wonderfully kind words about both our home, Princes Court, and our fantastic team that work there. Your fantastic scores and positive words mean a lot to everyone and will be passed to all the team.

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Review from Caroline R (Daughter of Resident) published on 24 October 2025 Submitted via Postal Card
Overall Experience

Mum was very well looked after by the whole team of carers, nurses, physios, and catering staff. The whole stay was very positive and cheerful, and this helped her to recover quickly.

Reply from Francesca MacDuff-Varley, Marketing Manager at Prince's Court

Thank you for leaving your lovely review, your positive feedback will be shared with all the team.

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Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 09 September 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Prince's Court.

Upcoming Events

There are no upcoming events for Prince's Court.

Awards / Recognitions (1)

  • 15 Feb 2016Recipient: Akari Care Ltd

Accreditations

There are no accreditations posted yet for Prince's Court.

Meet the Team (0)

There are no Team Members posted yet.

Frequently Asked Questions about Prince's Court

What types of Care is Prince's Court registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Prince's Court have?

There are 73 Single Rooms and 1 Couples/Companion Room.

What are the Facilities & Services at Prince's Court?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Prince's Court to the centre of North Shields?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Prince's Court to verify any information. View our terms and conditions. Prince's Court has an Enhanced Service -more info.