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Residents enjoy the choice of three lounges as well as their own sensory garden, while being assisted in maintaining as much independence as they feel comfortable with over their own lives and in the...
Care Provided by Windsor Court Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 44 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Contact Windsor Court Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Crown Care
- Private Owned
Person in charge
- Heather Knowles-Sinclair(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 40+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2013
Room Information
- Single Rooms (44)
- Single Rooms with ensuite Wet Room (44)
Visiting
- The Home offers Person Centred Care and as such, respectfully request visiting is avoided at mealtimes. The home is open to visits at any other time.
Windsor Court Care Home Reviews (44)
Windsor Court Care Home has a Review Score of 9.2 (9.238) out of 10, based on 15 reviews in the last 2 years.
Over all time Windsor Court Care Home has 44 reviews.
While no care home can ever be perfect, especially when supporting residents with such varied and complex needs, the team at Windsor Court do an exceptional job. The atmosphere is caring, respectful, and genuinely welcoming. The food always looked and smelled wonderful too - sadly, I never got to sample it myself!
Most importantly, they cared for my dad not just as a resident, but as a person. He was treated with kindness, dignity, and warmth - very much like how a close group of friends would look after one another.
I wouldn't hesitate to recommend Windsor Court wholeheartedly.
My husband is receiving excellent care. The staff are friendly and caring. I am assured at all times that the is being well cared for.
Thank you all at Windsor for helping celebrate my husbands birthday it was very much appreciated and a special thanks to Lee a carer on men's floor who came in his own time to help celebrate his birthday what a lovely gesture my family are really grateful to him.
Many many thanks nobody could do a better job. Both very happy, Mark and Claire.
On visiting this setting I was so impressed by the sisters who were in charge. They made us extremely welcome. The care and the atmosphere was fabulous. The residents are in very good hands. Well done all.
When I visit my brother I always find that all areas are very clean and all areas very quiet with staff around constantly. My brother is always made comfortable where ever he may be on my visits, which I may add are not know to the staff. He always looks clean and at ease whatever the time. I find all the staff very caring and the whole set up is extremely relaxed. I can only add that everything is very good.
I wish to express comments for the activities coordinator. When we visited again this week, he was very polite and friendly. Explained how activities in the home worked and was going to bring a snooker table to our friend. Our friend was a snooker champion! Impressed by his professionalism and enthusiasm. A pleasure to talk to and a credit to your home!
My mother was placed here to allow my father respite, within 2 hours of being here, my mother went missing. A staff member had opened a double door pin pad system and allowed my mother to leave. There was a police search and my mother was found 3 hours later. The staff do not care at this facility, the care home manager does not care. This facility should not be allowed to exist. The complaints procedure is an absolute joke.
Please please do not use this home. If I could rate this home in minus figures I would.
When she entered home she was underweight, distressed and confused due to her condition and lacked confidence.
The staff were brilliant they went out of their way to support her. The results so far have been amazing.
My sister is now a healthy weight and has gained so much confidence which is allowing her to do more things for herself.
She is also interacting with other residents so doesn't feel lonely as she has people to talk to her when she wants it.
The staff have worked miracles and managed to get my sister to take her medication on time, without objection which the hospital and family struggled to do as she got so upset. This is improving all aspects of her health. As a family we can see that my sister is being valued, treated with dignity.
I really want the staff at this home to be recognised as they work very hard and always have time for us and residents thank you so much!
My father was resident at Windsor Court for two years before he died. The staff were brilliant and managed really well in often challenging circumstances. Special mention to one staff member in particular who was always so friendly and kind. Thank you to the team for your care for my Dad.
I am very pleased with the quality of care provided. My mother has experienced a high level of compassion and understanding of her needs from the staff.
My mother spent the last two weeks of her life at Windsor Court. She was treated with care and respect from day one. I love the way the staff speak to the residents, with humour and affection. I could not have asked for a better place. I knew she was safe and the staff listened to my questions and concerns and addressed each one, keeping me up to date with any changes in Mum's condition. I'm very grateful for the care staff, nurses, admin and management. A wonderful team.
My partner is a lot happier now he is in a different room. He used to get very annoyed as residents kept going into his room and taking his belongings. He had no privacy because no lock on bedroom door, this caused a few fights which I was very concerned about as he is very unsteady on his legs and frail. So myself and partner more settled.
Very happy with the service. The staff are all grateful to the team they have been really well looked after. I would definitely recommend Windsor Court. My mums discharge into the care home was sudden and very challenging but I'm grateful she was discharged into the home she is at.
I find the staff and the way my wife is treated with great satisfaction.
The staff that looked after my husband for his 2 weeks of respite were amazing, very patient and understanding of his needs. I was able to have peace of mind that he was being well looked after. One particular member of staff went out of his way to play some of my husband's favourite music on his phone. Would highly recommend Windsor Court and helpfully they have a bed available for future respite. So a big thank you to you all.
Staff are very good with Mum and I know they really care about her. The home is always clean and warm. I am impressed that since Mum went into Windsor Court in March 2023, she has deteriorated and Mum's care reflects this change (deterioration due to illness). They have activities and Mum gets her hair done by the hairdresser and the chiropractor visits regularly. They have also invested in new mattresses and a new lift.
My mother is a resident at Windsor Court for approximately 3 years. The care and support that is provided to her is first-class. I am here to visit regularly and the food and cleanliness of both my mum and home our first class. The care is amazing and also a big support to myself. I live in Scotland and I'm kept up to date on any changes to my mum's health and well-being. The carriers are a real support and very caring to all residents. This is a wonderful home and have no hesitation in recommending Windsor Court to other new residents.
Everyone is friendly and very helpful in spite of difficult circumstances.
The carers have been very patient with my wife who can be very awkward and stubborn.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 October 2025Requires improvement
- CaringRequires improvement
- EffectiveRequires improvement
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Windsor Court Care Home.
There are no upcoming events for Windsor Court Care Home.
Awards / Recognitions (5)
- 28 Feb 2023Recipient: Crown Care
- 30 Jun 2022Recipient: Crown Care
- 30 Jun 2021Recipient: Crown Care
Accreditations
There are no accreditations posted yet for Windsor Court Care Home.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Windsor Court Care Home
What types of Care is Windsor Court Care Home registered for?
Older Person Care, Dementia, Mental Health Condition, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Windsor Court Care Home have?
There are 44 Single Rooms.
What are the Facilities & Services at Windsor Court Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Windsor Court Care Home to the centre of Wallsend?
0.2 mile(s) as the crow flies, distance by road may be significantly further.
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