Barchester Harton Grange Care Home

Boldon Lane, South Shields NE34 0LZ
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9.9 120 Reviews
  • Barchester Harton Grange Care Home, South Shields
Set in its own grounds, Harton Grange is an integral part of the local community of South Shields. Staff provide first-class 24-hour residential care alongside expert care for people with dementia in their Memory Lane Community.

A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality and organised activities for residents.

Professionals think you'll find they're ideally suited to meet your needs now and in the future to ensure you get the most from your retirement years.
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Care Provided by Barchester Harton Grange Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1447

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Harton Grange Care Home to find out the exact price for your requirements.

Contact Barchester Harton Grange Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Harton Grange Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Judith Tully (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)

Barchester Harton Grange Care Home Reviews (120)

9.9

Barchester Harton Grange Care Home has a Review Score of 9.9 (9.936) out of 10, based on 35 reviews in the last 2 years.
Over all time Barchester Harton Grange Care Home has 120 reviews.

Overall Experience
  • 103
  • 17
  • 0
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Date Published
  • 120
  • 5
  • 11
  • 35
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Reviewer Connection to Barchester Harton Grange Care Home
  • 57
  • 24
  • 6
  • 6
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 120, showing 41-60
Review from P C (Niece of Resident) published on 8 February 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Was very disappointed that not one member of staff was there to represent the care home at my relative's funeral despite the fact that the crematorium was literally around the corner, I thought she was a much-loved resident of the home having been there many years. The home, when I visited, was lovely
and the staff very caring so you can understand I found this very upsetting!
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Harton Grange Care Home
Condolences to you and the family at this difficult time. Thank you for your review. We value all feedback as this helps us to improve our service where required. I will pass on your feedback to the…read more
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Review from Ian H (Son of Resident) published on 13 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum who is 89, absolutely loves Harton Grange. Her ensuite room is lovely and always clean. The staff are always smiling and friendly and Mum loves the meals and activities. It's always a joy to see Mum's happy face. I would recommend Harton Grange to anyone in need of such a facility. There is excellent
security with entry and each ward section is only accessible via a staff member's card.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Harton Grange Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more
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Review from D H (Son of Resident) published on 11 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
One can only say that the staff at Harton Grange Care Home in my view are the most considerate and caring people it has been my experience to encounter. Also, I must comment on the cleanliness of the home as being exceptional and a credit to the staff who are responsible.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Harton Grange Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more
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Review from Lauren P (Granddaughter of Resident) published on 11 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely fabulous care home. Clean and tidy. Great overall care is taken with my grandmother. This care home is the best care home I have ever been in.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Harton Grange Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more
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Review from Donna P (Daughter of Resident) published on 11 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the best home in the North East, my mother is looked after wonderfully and is entertained all day. The food is fabulous and the staff are so kind and caring. The home is so clean and has lots of things to do.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Harton Grange Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more
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  • Care / Support
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Review from George E (Husband of Resident) published on 31 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife was admitted into Barchester Harton Grange Care Home in April 2022 on a six weeks respite. However, this was made permanent. At first, she was not happy there because she had never been in a home before. However, with the care and attention of the staff, she soon settled in. I do not know how
many adjectives I can use about the staff but try caring, attentive, superb and brilliant. I remember the party they put on for Her Majesty's Jubilee was excellent. It was apparent they had worked hard to achieve the occasion's success. Anybody entering this home will be pleasantly surprised. Marks for the staff out of 100 must be at least 110.
Reply from Judith Tully, General Manager at Barchester Harton Grange Care Home
Thank you so much for your kind words, it really means a lot. Thank you!
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Review from Anne H (Daughter of Resident) published on 25 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After teething problems, I have no complaints. The staff are very caring and supportive. My mam now seems comfortable and settled.
Reply from Lesley Gregg, Manager at Barchester Harton Grange Care Home
Thank you very much for your review. It really does mean a lot to us, and we value your review.
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Review from Sue S (Daughter of Resident) published on 11 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff who work here are fabulous they go above and beyond to help residents and relatives. Nothing is too much bother. From management, carers, kitchen, staff and cleaners. My mum is always clean and tidy. As is her room especially since a new carpet was put down. Staff keep on top of Mums washing
(I don't know how with all the other things they have to do). All questions are answered honestly when I ring Mum is brought to the phone very quickly.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Harton Grange Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver…read more
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Review from P C (Daughter of Resident) published on 8 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very happy in Harton Grange, she is well cared for and is served nutritious meals and plenty of snacks and cups of tea. The staff are very caring and always hand if needed. It wasn't easy agreeing to my mam living in a care home but as she was no longer able to look after herself this
was the only option. I now realise this was the right decision as she is safe and contented.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Harton Grange Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver…read more
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  • Care / Support
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Review from M H (Son of Resident) published on 4 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Unfortunately, we only have experience of the care home during Covid so we have no experience of the day to day activities. However, my mam seems to be doing as well as we could expect with the support of the staff.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Harton Grange Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver…read more
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  • Care / Support
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  • Treated with Dignity
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Review from C F (Daughter of Resident) published on 4 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Few teething problems were resolved. Cannot fault the standard support my mother receives. She now seems happier also more settled.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Harton Grange Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver…read more
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Review from D P (Daughter of Resident) published on 4 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring staff and my mum is very well looked after and always kept informed of what's going on with mam and in the care home.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Harton Grange Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver…read more
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  • Care / Support
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  • Treated with Dignity
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Review from M G (Daughter of Resident) published on 2 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very impressed with the care my mam receives. The staff are very friendly and treat my mam very well.
Reply from Lesley Gregg, Manager at Barchester Harton Grange Care Home
Thank you very much for your kind words, it means a lot to us.
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Review from A R (Daughter of Resident) published on 2 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ever since my mam entered Harton Grange she has received excellent care from all staff. The feeling she is safe is the best. I know if there ever is an issue I would be involved immediately.
Reply from Lesley Gregg, Manager at Barchester Harton Grange Care Home
Thank you very much for your kind words, it means a lot to us.
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Review from Fr M W (Regular Volunteer) published on 27 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
After my last visit to Harton Grange, I was overjoyed to see everyone happy and seeing their loved ones. I always enjoy visiting this home as a lady is part of my parish. It is good to see that the home is opening.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Harton Grange Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver…read more
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Review from B C (Sister of Resident) published on 25 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been in this home since November 2017. When looking for a home for her, on my very first visit on entering the building, I felt a warm, friendly, homely feeling and knew this was the place for her - and I was right. From management, carers, chef and kitchen staff, housekeeping, laundry
and activities, everyone works as a team in a very friendly and caring way and at the same time with great respect to the residents. I am happy to leave my sister in their care.
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Review from T R (Husband of Resident) published on 9 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with the care that my wife gets here. The staff are very helpful if I have any queries about her wellbeing. Thank you.
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Review from A L (Cousin of Resident) published on 9 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice clean home. Staff friendly.
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Review from Jeffrey K (Son of Resident) published on 2 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are excellent as is the room and prevailing attitude of everyone.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Harton Grange Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver…read more
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  • Treated with Dignity
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Review from J C (Daughter of Resident) published on 2 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything in the home is very good. Staff are excellent when I come to visit my mam. When asking for something to be done they do it (not straight away as there are other residents to see to) but you don't have to wait too long.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Harton Grange Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.936)

Overview of Review Score

The Review Score of 9.9 (9.936) out of 10 for Barchester Harton Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.936 for Barchester Harton Grange Care Home is calculated as follows: ( (395 Excellents x 5) + (21 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 419 Ratings = 4.936
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Harton Grange Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 35 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Mar 2020

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (15)

Meet the Team (1)

Judith

Judith Tully

Job Title: General Manager

Hi, my name is Judith, and I am General Manager here at Harton Grange.


I have worked in the care industry since 2000. I have an NVQ Level 4 in Leadership & Management and a Level 3 in End of Life Care. I am kind and compassionate and I focus on providing a safe, warm and caring environment for everyone I support.


I have extensive experience in building positive relationships and embedding the key principles of care in those I work alongside.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Harton Grange Care Home to verify any information. View our terms and conditions. Barchester Harton Grange Care Home has an Enhanced Service - more info.