Barchester Harton Grange Care Home

Boldon Lane, South Shields NE34 0LZ
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9.9 120 Reviews
  • Barchester Harton Grange Care Home, South Shields
Set in its own grounds, Harton Grange is an integral part of the local community of South Shields. Staff provide first-class 24-hour residential care alongside expert care for people with dementia in their Memory Lane Community.

A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality and organised activities for residents.

Professionals think you'll find they're ideally suited to meet your needs now and in the future to ensure you get the most from your retirement years.
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Care Provided by Barchester Harton Grange Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1447

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Harton Grange Care Home to find out the exact price for your requirements.

Contact Barchester Harton Grange Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Harton Grange Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Judith Tully (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)

Barchester Harton Grange Care Home Reviews (120)

9.9

Barchester Harton Grange Care Home has a Review Score of 9.9 (9.936) out of 10, based on 35 reviews in the last 2 years.
Over all time Barchester Harton Grange Care Home has 120 reviews.

Overall Experience
  • 103
  • 17
  • 0
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Date Published
  • 120
  • 9
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  • 35
  • 85
Reviewer Connection to Barchester Harton Grange Care Home
  • 57
  • 24
  • 6
  • 6
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
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  • 1
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Total of 120, showing 21-40
Review from Sharan H (Daughter of Resident) published on 26 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Barchester Harton Grange Care Home is excellent. A warm welcome always from all staff/manager. All staff are approachable with any queries the family may have. My father has only been here a short while. His Alziehmers is in the late stages now but he has settled in well. His previous care home was
horrendous. At Harton Grange, they have activities on always throughout the week/weeks. Dad is reluctant sometimes to be washed and dressed but staff have already recognised when he is fully awake he's fine. So very happy that Dad is being cared for here, stress-free.
Reply from Judith Tully, General Manager at Barchester Harton Grange Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver…read more
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  • Treated with Dignity
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Review from Gillian D (Daughter of Resident) published on 29 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My review of Harton Grange is that the staff and management are fabulous. They listen, they care and go beyond the call of duty. I feel safe that my father is cared for, he is well, has wonderful meals and is entertained. The day trips have been amazing and Dad was recalling (in his own way) how fantastic
the museum day trip was, he loved it, loved the bus ride and enjoys the company. We as a family are very day surprised at the effort put in by staff, it's 5 stars. Very, very happy.
Reply from Judith Tully, General Manager at Barchester Harton Grange Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver…read more
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Value for Money
Review from L W (Wife of Resident) assisted by family/friend published on 28 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After over sixty years of married life together I was dreading being apart from my husband. Harton Grange was recommended to me by a friend who had a family member at Harton Grange. I am absolutely delighted with the level of service by all the staff, the management, carers, cleaners, kitchen staff
and maintenance team are so helpful and attentive to all the residents. It gives me great comfort knowing that my husband is in good hands and so well looked after.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Harton Grange Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Activities
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  • Value for Money
Review from John L (Son of Resident) published on 26 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After living by himself for a number of years, my father asked to move into care. Since moving into Barchester Harton Grange Care Home, his overall well-being has improved tremendously. He feels sage and secure and has started to interact with others. The care home is spotless, well-lit and lovely and
warm. The staff are outstanding, nothing is too much trouble and they are excellent with the residents. It is a huge relief to know he is safe, happy and contented.
Reply from Judith Tully, General Manager at Barchester Harton Grange Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine L (Daughter-in-law of Resident) published on 26 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law has only been a resident here for a short time but has settled in really well. From our first visit to look around, we have been impressed by the lovely staff who fin nothing too much trouble. The facilities, activities are excellent. We feel we have made the right choice for our relative.
Reply from Judith Tully, General Manager at Barchester Harton Grange Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Derek C (Son of Resident) published on 26 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care my mother receives in Barchester Harton Grange Care Home. Have peace of mind as the carers and management have her best interests in mind at all times. She is happy here.
Reply from Judith Tully, General Manager at Barchester Harton Grange Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lesley H (Daughter of Resident) published on 15 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Barchester Harton Grange Care Home is a fabulous care home. The staff are all amazing and are wonderful carers. They are not only "carers", they actually "care". I would not hesitate in recommending this home to friends.
The home is well-managed and immaculately clean.
Reply from Judith Tully, General Manager at Barchester Harton Grange Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paula M (Daughter of Resident) published on 15 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always on hand to help my mam's needs, nothing is ever a problem.
The home is beautifully decorated and very homely.
The home is clean and well-maintained.
The activities are excellent for the residents.
Reply from Judith Tully, General Manager at Barchester Harton Grange Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D B (Son of Resident) published on 15 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam has been a resident at your wonderful home since 2017 and I could not be happier. All the staff are amazing and welcoming with a smile for both residents and visitors. The food is excellent, especially Friday fish and chips. The areas and rooms are always clean and tidy with well-equipped furniture.
I visited many homes prior to yours and Barchester Harton Grange Care Home was the outstanding choice, this was backed up recently by my mam's social worker. Well done.
Reply from Judith Tully, General Manager at Barchester Harton Grange Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tracey D (Daughter of Resident) published on 9 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Harton Grange staff are caring and have a lot of dignity and empathy for patients. The manager is always hands on and there if you need advice. I would definitely recommend this home to families looking for care and compassion for their mother/father.
Reply from Judith Tully, General Manager at Barchester Harton Grange Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Samantha S (Daughter of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Extract regarding my dad:
"My dad spent his final few days in the loving care of Barchester Harton Grange Care Home. His stay was brief but dedicated staff worked tirelessly to look after my dad and support the family."
My mother and I are grateful for the compassion and kindness shown by all at Harton
Grange.
Thank you.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Harton Grange Care Home
Condolences to you and the family at this difficult time. Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive…read more
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  • Treated with Dignity
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Review from S D (Daughter of Resident) published on 22 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the staff enough for the care given to my mother. From the catering staff, laundry team, carers, entertainment team and senior managers, my mother is treated with immense respect, dignity and mostly love. She has made new friends and has a new outlook on life, which at 93 years old is
so lovely to see. I cannot speak highly enough of this amazing facility and the people who work there. Thank you.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Harton Grange Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lynn R (Daughter of Resident) published on 17 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely, friendly staff, the manager is always professional as well as friendly and willing to chat. Public toilets are immaculately clean and fresh.
Reply from Judith Tully, General Manager at Barchester Harton Grange Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julie G (Daughter of Resident) published on 17 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home. Staff are fabulous. Nothing is a bother to staff. Food is fantastic. Brilliant entertainment. Five stars from me.
Reply from Judith Tully, General Manager at Barchester Harton Grange Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joseph D (Husband of Resident) published on 17 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always find the staff excellent and very helpful. They look out for and care for the residents. This is very comforting for the families. Cannot praise them enough.
Thank you.
Reply from Judith Tully, General Manager at Barchester Harton Grange Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Trevor R (Son-in-law of Resident) published on 21 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very impressed with the care and effort made to offer entertainment and trips out for suitable residents that fit their particular needs. If I had to make a slightly negative thought, it would be the amount of paperwork the girls have to do, which obviously takes them away from the residents.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Harton Grange Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G E (Son of Resident) published on 21 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Couldn't be happier to have my mother in Harton Grange. The staff are second to none and always on hand to answer any questions. The difference this has made to my mother's well-being cannot be put into words. Thank you very much.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Harton Grange Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jan R (Daughter of Resident) published on 21 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Could use many words and all extremely complimentary - the care given to my mum has been way beyond expectation. From management to entertainment, to chefs and all the angel carers. Fantastic and a credit to Barchester - Such a comfort to know Mum is in a home-from-home, only better. I notice the carers
have a lot of paperwork, taking them away from residents - only negative.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Harton Grange Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Neil S (Son of Resident) published on 17 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother moved into Barchester Harton Grange Care Home, the care she has received has been second to none. Her health and well-being have improved greatly.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Harton Grange Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Moira C (Daughter of Resident) published on 15 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Couldn't feel more happy leaving Mum here. Wonderful management and staff. Welcoming and easy atmosphere. Mam says who could want better with all the cuddles she gets. I feel at ease that she is being looked after so well.
Reply from Judith Tully, General Manager at Barchester Harton Grange Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.936)

Overview of Review Score

The Review Score of 9.9 (9.936) out of 10 for Barchester Harton Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.936 for Barchester Harton Grange Care Home is calculated as follows: ( (395 Excellents x 5) + (21 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 419 Ratings = 4.936
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Harton Grange Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 35 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Mar 2020

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (15)

Meet the Team (1)

Judith

Judith Tully

Job Title: General Manager

Hi, my name is Judith, and I am General Manager here at Harton Grange.


I have worked in the care industry since 2000. I have an NVQ Level 4 in Leadership & Management and a Level 3 in End of Life Care. I am kind and compassionate and I focus on providing a safe, warm and caring environment for everyone I support.


I have extensive experience in building positive relationships and embedding the key principles of care in those I work alongside.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Harton Grange Care Home to verify any information. View our terms and conditions. Barchester Harton Grange Care Home has an Enhanced Service - more info.