Barchester Harton Grange Care Home

Boldon Lane, South Shields NE34 0LZ
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9.9 118 Reviews
  • Barchester Harton Grange Care Home, South Shields
Set in its own grounds, Harton Grange is an integral part of the local community of South Shields. Staff provide first-class 24-hour residential care alongside expert care for people with dementia in their Memory Lane Community.

A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person. And their dedication can be seen across the board - in their cooking, hospitality and organised activities for residents.

Professionals think you'll find they're ideally suited to meet your needs now and in the future to ensure you get the most from your retirement years.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1447

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Harton Grange Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Judith Tully (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (62)

Barchester Harton Grange Care Home Reviews (118)

9.9

Barchester Harton Grange Care Home has a Review Score of 9.9 (9.938) out of 10, based on 32 reviews in the last 2 years.
Over all time Barchester Harton Grange Care Home has 118 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester Harton Grange Care Home
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Total of 118, showing 101-118
Review from David B (Son of Resident) published on 9 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The pre-residency visit and tour found to be very open, not pre-arranged and given freely.
Facilities and care are all that we could have hoped for and it is a comfort that mother is safe as she was previously struggling on her own at home.
Mother's comments are always complimentary and she is very
happy.
Her word = 'Excellent'.
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Review from Rob L (Son of Resident) published on 2 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum, who is in her nineties and suffering dementia, came to live at Harton Grange in 2012. At first distraught at losing her old lifestyle, she has become more and more comfortable and even happy with life at Harton Grange. Living overseas, my visits are not as frequent as I would like them to be
but I’m comfortable that she is in good hands. On my last visit (April 2017) my mum seemed happier than I’ve seen her in years and is well on track to make it to 100! The staff are wonderful – always friendly and accommodating in true Geordie style. They make best efforts to keep the residents involved and entertained. The food is good and I’m welcome to join in at mealtimes. I can visit at any (reasonable) time and even get to play with the model railway in the lounge.
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Review from Clare F (Granddaughter of Resident) published on 19 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always very pleasant and helpful when I have visited my nana.
Always really helpful to my nana.
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Review from Angela P (Daughter of Resident) published on 19 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam has been in the care home for two years, the staff are very friendly and really helpful. Nothing is too much trouble.
Mam enjoys the activities. She went to a tea dance the other day, she likes the bingo and the activities.
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Review from J H (Niece of Resident) published on 31 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My auntie has been in Harton Grange since 2014 and she could not have been looked after by anyone else. It's a joy to come into Harton Grange, all the staff are very helpful and caring, they are a credit to Barchester. I have always been informed of any changes in my aunties condition and of any medication
changes.
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Review from Valerie D (Sister-in-law of Resident) published on 31 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is a lovely place with pleasant staff. My sister-in-law has had wonderful care, also good medical care and she is beginning to settle in as she has only been here since February. We are very pleased that she was able to go to Horton Grange.
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Review from D H (Nephew of Resident) published on 30 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been coming to Harton Grange for 3yrs to see my auntie. I have been around a lot of homes and can honestly say in my opinion, is a very good home, staff are friendly and caring. Nothing is too much trouble for them, they treat residents with respect.
We can speak to management and they are
always helpful and always offer refreshments to us when we go into Harton Grange.
I can go home at night and relax knowing my auntie is well looked after.
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Review from Terence S (Son of Resident) published on 29 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to put pen to paper and praise the staff of Harton Grange for the care my mother received. It was at first a great step to look for the extra care mother needed at her time of life but the staff at Harton Grange have taken all those worries away by their professional and very caring help
they give to residents and family and friends. Many thanks to all.
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Review from Lee M (Son of Resident) published on 28 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and facilities of Harton Grange can only be described as outstanding and should be commended.
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Review from Ann H (Daughter of Resident) published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam has been at Harton Grange for 9 years. If it wasn't for their excellent care she would not be here today. Mam always says she enjoys the meals and that there is plenty. The home is always clean and the staff busy.
We are always informed of any medical appointments or medication for Mam and if
there are events happening at the home.
There are activities and trips out, crafts and entertainment for anyone who wants to join in.
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Review from Mariane H (Daughter of Resident) published on 8 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Myself and family looked for a care home for our dear mother who at the time was 87, November 2015, after visiting a good few care homes in the area we came upon Harton Grange Care Home and instantly felt at home by the staff. Mum was made very welcome by all she has been here just over a year now and
all the staff bend over backwards to look after her. She has attended all the parties and get-togethers run by the staff sometimes in their own time, we couldn't have found anywhere better, it's actually home from home x
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Review from James C (Husband of Resident) published on 7 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care and attention that my wife received while a resident at this car home. It is the best care home in the region in my opinion. My whole family appreciate the facility and are happy with te care and support.
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Review from Lynne O (Daughter of Resident) published on 7 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff at the home are always friendly and welcoming. I always feel my mam is getting the care and support she needs. She is well looked after by carers who have a great understanding of her condition. I feel mam is safe at all times which makes my life easier knowing she is being cared for by people
who care. My only niggle would be sometimes items of her clothing have gone missing, even when labelled but this is understandable.
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Review from Donna B (Daughter of Resident) published on 7 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam was given a lovely room. The staff are lovely. Food is lovely, carers do give Mam a lot of attention when she's feeling anxious when I can't be here. When she has her meals, myself and my brother are always offered a meal too. Staff are always coming round with coffee and biscuits with a lovely
friendly caring manner.
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Review from Val (Power of Attorney of Resident) published on 7 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has dementia, after working in an office until the age of 73. The staff at Harton Grange treat her with dignity and she enjoys a personal rapport with them and in spite of dementia, her own personality is encouraged. The musical entertainments frequently held are enjoyable to my mother and
other residents. I chose this home in part because it was dog-friendly. Her dog was always welcomed and she particularly liked the chef at garden party buffet events.
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Review from Debra D (Daughter of Resident) published on 2 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is a resident at Harton Grange and I must say I rate it second to none. The care is exemplary. It feels like a 2nd home. The staff are fabulous and very willing, attentive and nothing is too much trouble.
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Review from S T (Daughter of Resident) published on 1 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Across the board, the staff try their best to make my mother comfortable and happy and entertained.,
Special mention to those who give you their time to fundraise doing raffles and bingo, pie and a peas night, artwork, animals to pet and having her nails done was a first for my mother who is 94 years
old.
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Review from Lynn (Daughter of Resident) published on 29 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was so against going into a home in July 2015 so had already decided she would not like this move at all. I eventually realised she was now needing the 24 hour care that myself and my eldest son could not give her. We realised that she was becoming isolated, lonely and now required the company
that only her own age group could give her. She was becoming anxious which was leading to aggression towards us whenever we left her alone for any length of time. I therefore realised she needed the stability of a good caring environment to help her settle down and she could then trust a good care team to help and support her. I felt this would comfort her, allowing her to have the quality of life she now deserves in her twilight years.


Within days of her moving into Harton Grange she became a different person from the last few years when we thought we had lost her and did not known who she was. We were given a fabulous welcome from the manager and her team who opened their arms out to my mother and us as her family. My mother was loved by everyone and she glowed with the attention she was given, she was encouraged to participate in the many activities the home provided for their residents. Beautiful surroundings, fantastic garden, many things to do daily including outings on their own transport. My mother absolutely loves her room, the staff, her new-found friends and I now know she is happy when she sometimes has not got time for me when I visit as she is now too busy to talk to me and dismisses me. Haha
Thank you Harton Grange I honestly do not think we could have found a home anywhere as good as this one! You are all doing a fantastic job when your residents settle in to their surrounding so quickly and extremely happy! What more could I ask for my mother?

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Current Review Score: 9.9 (9.938)

Overview of Review Score

The Review Score of 9.9 (9.938) out of 10 for Barchester Harton Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.938 for Barchester Harton Grange Care Home is calculated as follows: ( (363 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 384 Ratings = 4.938
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Harton Grange Care Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Mar 2020

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (15)

Meet the Team (1)

Judith

Judith Tully

Job Title: General Manager

Hi, my name is Judith, and I am General Manager here at Harton Grange.


I have worked in the care industry since 2000. I have an NVQ Level 4 in Leadership & Management and a Level 3 in End of Life Care. I am kind and compassionate and I focus on providing a safe, warm and caring environment for everyone I support.


I have extensive experience in building positive relationships and embedding the key principles of care in those I work alongside.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Harton Grange Care Home to verify any information. View our terms and conditions. Barchester Harton Grange Care Home has an Enhanced Service - more info.