What types of Care is Elizabeth Fleming Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Elizabeth Fleming Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Elizabeth Fleming Care Home to the centre of Houghton le Spring?

1.6 mile(s) as the crow flies, distance by road may be significantly further.

Elizabeth Fleming Care Home, off Market Street, Hetton-le-Hole, Houghton le Spring, Tyne & Wear DH5 9DY

Review from Rachel H (Daughter of Resident) published on 30 October 2025 Submitted via Website • Report

Overall Experience

My dad been in Elizabeth Fleming care home since June 2025 initially as emergency respite care then was made permanent resident shorty afterwards due to his full time care needs . My dad been well look after and settled very well . Staff are all very friendly nothing too much bother when you asking

them anything I phone every morning to check my dad had a good night and ask how he is every staff member I speak to are polite, kind and very informative around my dads care needs.

Family visit my dad everyday and everyone very friendly and care for the residents and support their needs very well .
My dad has to have his meals have meals blended due to stroke and swallowing issue the chief been very creative enabling my dad to have choices
Thank everyone at the care home for looking after my dear dad .

Reply from Paul Millar, Client Relations at Elizabeth Fleming Care Home

Thank you for choosing Elizabeth Fleming for your Dad's care and taking the time to review our home . Yoru kind words are greatly appreciated and I will of course share them with the team

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Review from Alison N (Daughter of Resident) published on 10 July 2025 Submitted via Postal Card • Report

Overall Experience

The staff are very caring towards the residents and give emotional support. The staff take pride in their work and give 100% in their jobs. My mam has settled in really well and this is down to the staff and the care they give. The manager and nurse and staff are very approachable and any questions

or concerns they give the time to speak to family members.

Reply from Paul Millar, Client Relations at Elizabeth Fleming Care Home

Thank you for taking the time to review our home and recognising the brilliant service the Elizabeth Fleming staff team provide . Your kind words are greatly appreciated and I will of course pass…read more

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Review from Christine H (Sister of Resident) published on 3 July 2025 Submitted via Postal Card • Report

Overall Experience

Given the amount my brother pays it could be better overall.

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Review from Peta B (Friend of Resident) published on 20 June 2025 Submitted via Postal Card • Report

Overall Experience

Overall the home is a pleasant and happy place.

Reply from Paul Millar, Marketing Manager at Elizabeth Fleming Care Home

Thank you for taking the time to review our home . We look forward to welcoming you back soon .

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Review from Elaine M (Daughter of Resident) published on 29 April 2025 Submitted via Website • Report

Overall Experience

Dad has been a resident since December 2024 and I will willingly admit that he can be quite difficult (impatient, very hard of hearing) on top of his main care needs. That said I have found all the staff I have come across to be friendly and professional. Have found that those I have chatted to about

dad to be genuinely interested in him as a person. He is well cared for and i have no concerns about the level of care he receives. It is a huge comfort to know that he is being looked after so well and as a family we really appreciate it.

Reply from Paul Millar, Marketing Manager at Elizabeth Fleming Care Home

Many thanks for taking the time to review our home and recognise the great work by the Elizabeth Fleming Team. We are delighted at how your Dad has settled into the home environment and how it…read more

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Review from L C (Friend of Resident) published on 11 April 2025 Submitted via Website • Report

Overall Experience

The home is making some great improvements in regard to decoration.
Mum says she's not keen on the meals, but this is the only negative thing she says. Mum likes the staff. There are regular activities for the residents and open days for relatives and friends. The staff are very friendly and can't

do enough for you. Overall I feel the home is a good standard.

Reply from Paul Millar, Client Relations at Elizabeth Fleming Care Home

Thank you so much for your kind and thoughtful review! We are truly delighted to hear that you and your Mum had such a positive experience at Elizabeth Fleming. It's wonderful to know that our team's…read more

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Review from L B (Wife of Resident) published on 13 May 2024 Submitted via Postal Card • Report

Overall Experience

The staff are polite and very welcoming. The residents are well cared for and their needs are attended to the staff arranges different activities for the residents who appear to enjoy them. I have no problem leaving my husband in their care because I am informed straight away if he needs medical attention

or if any small mishap has occurred.

Reply from Jackie Brook, Care Relationships at Elizabeth Fleming Care Home

Thank you for sharing your positive experience at Elizabeth Fleming Care Home. We're delighted to hear that you feel confident and reassured in the care we provide to your husband. Our staff is…read more

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Review from Ian S (Cousin of Resident) published on 10 January 2024 Submitted via Website • Report

Overall Experience

The family were very pleased with my relative's care. At times he was a difficult resident to deal with but the staff persevered with him always tending to his needs and adopting different approaches in managing his needs.
The home feels like a family environment and the staff make a significant contribution

to that.

Reply from Jackie Brook, Care Relationships at Elizabeth Fleming Care Home

Thank you for your positive review. We appreciate your acknowledgement of the dedicated care provided to your relative, even during challenging moments. Creating a family-like atmosphere is a priority…read more

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Review from Christina H (Daughter of Resident) published on 11 December 2023 Submitted via Website • Report

Overall Experience

So pleased with the care the staff are giving my dad, he is always clean well fed and very comfortable, thank you to all the staff you are all amazing.
Also for taking so much good care of my mam.

Reply from Lesley Ann Richardson, Home Manager at Elizabeth Fleming Care Home

Thank you for your review of Elizabeth Fleming Care Home. Your kind words mean the world to us.
Our dedicated team is truly passionate about providing excellent care, and knowing that we've made a…read more

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Review from L N (Daughter of Resident) published on 14 June 2023 Submitted via Postal Card • Report

Overall Experience

Staff are very kind, dedicated and hardworking. They always have time for my mam. The food is excellent and the rooms are nice. My mam is always nicely dressed and clean, her hair is smart and tidy. The staff made a beautiful cake for her birthday and provided some party food, more activities would

be appreciated however. Mam has settled well and the other residents are lovely. Overall, very pleased with Elizabeth Fleming Care Home. Staff are very caring and polite towards the relatives too, very supportive.

Reply from Paul Millar, Marketing Manager at Elizabeth Fleming Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your mum. Your kind words are greatly appreciated and I will of course pass them on to the Elizabeth Fleming family.

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Review from F N (Son of Resident) published on 13 June 2023 Submitted via Postal Card • Report

Overall Experience

Very happy with the way my mother is looked after. Staff are great, very helpful in everything asked of them. There is always someone cleaning or washing floors. The rooms are good and well-fitted.

Reply from Paul Millar, Marketing Manager at Elizabeth Fleming Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your mum. Your kind words are greatly appreciated and I will, of course, pass them on to the Elizabeth Fleming…read more

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Review from Hayley A (Daughter of Resident) published on 21 May 2023 Submitted via Website • Report

Overall Experience

I'm over the moon with my dad's care. He has settled in well. Staff are amazing with him. I know he is well cared for and that makes me so happy as my dad is my world. I want to say a big thank you to all the staff; carers, domestic, laundry and kitchen, as all of these contribute to my dad's well being.

Big thank you to activity staff for getting my dad to join in with activities, seeing my dad laugh and smile melts my heart.

Reply from Paul Millar, Marketing Manager at Elizabeth Fleming Care Home

Dear Hayley, many thanks for taking the time to review our home, it is our pleasure to care for your dad. Your kind words are greatly appreciated and I will of course pass them on to the Elizabeth…read more

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Review from C A (Friend of Resident) published on 15 February 2023 Submitted via Postal Card • Report

Overall Experience

This home is ok. I came twice a week to visit. The major problem is the staff. Some staff are amazing and will bend over backwards. There is one staff member here who is constantly on her phone and ignores the residents. She has a duty of care and ignores this. Care does depend on which staff is on!

Reply from Paul Millar, Marketing Manager at Elizabeth Fleming Care Home

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. Your comments have been passed to the home manager, who will investigate…read more

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Review from C R (Resident) published on 13 February 2023 Submitted via Postal Card • Report

Overall Experience

The experience here is well appreciated and good.

Reply from Paul Millar, Marketing Manager at Elizabeth Fleming Care Home

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass your kind words on to your key worker and the Elizabeth Fleming team.

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Review from A B (Daughter of Resident) published on 13 February 2023 Submitted via Postal Card • Report

Overall Experience

My mam's been in the Elizabeth Fleming for almost a year now. The staff treat her like family; they are all so kind and welcoming to my family. The meals are very appetising, and the rooms are clean and warm. I have no concerns whatsoever. I cannot praise the staff enough for the care, respect and love

they give my mam.

Reply from Paul Millar, Marketing Manager at Elizabeth Fleming Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your Mum. I will, of course, pass on your kind words to the manager and the Elizabeth Fleming family.

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Review from E F (Relative of Resident) published on 7 February 2023 Submitted via Website • Report

Overall Experience

Absolutely beautiful home, always clean and tidy. Staff are amazing with the residents; they're always entertaining them. The food is freshly made and well-presented. The residents seem happy and well cared for.

Reply from Paul Millar, Marketing Manager at Elizabeth Fleming Care Home

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. Your kind words are greatly appreciated, and I will, of course, pass them…read more

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Review from R D (Husband of Resident) published on 11 July 2022 Submitted via Website • Report

Overall Experience

My wife has lived her over a year, the home does want updating in places and the activities and updates we receive could be more often. The staff are nice and I think the care is good. I am in most day visiting.

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Review from L R (Daughter of Resident) published on 7 July 2022 Submitted via Website • Report

Overall Experience

Dad came into this home during lockdown, we were unable to visit any homes to view their set up/services, which was difficult. However, staff/management are friendly. Visiting throughout lockdown was quite tough for us as a family, we were not allowed to see Dad's room or any facilities it offered.

Before we got to see his own room he had been here for a year nearly, so felt it would not be fair if we were not happy with his surrounding/facilities at that point in time? Dad will never settle in a care home, he just wants to be in his own home. However, this is no longer an option for him due to hishealth and his safety. I feel lately the home has struggled to keep up with cleaning, staffing and activity support, but know a group of relatives/friends have arranged help sorting outside areas for residents which is fantastic, but feel Martin Care Homes are letting Elizabeth Fleming Care Home and residents here down through lack of help/support and fees we pay them, pass some onto the home to help!

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Review from Pearl V (Next of Kin) published on 30 June 2022 Submitted via Website • Report

Overall Experience

My experience has been nothing but excellent, and my relative is treated like one of the family by the staff, making it a happy place to live.
The staff work to a very high standard, treating everyone with respect and dignity and going out of the way to make sure everyone's needs are met.

Reply from Paul Millar, Marketing Manager at Elizabeth Fleming Care Home

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service Your kind words are really appreciated and I will of course pass them on…read more

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Review from P W (Son of Resident) published on 30 June 2022 Submitted via Website • Report

Overall Experience

Since my mother has been in the Elizabeth Fleming Care Home, I can honestly say she has been more happy and more content than I have seen her in years. All the staff are professional and friendly and really care about the residents.

Reply from Paul Millar, Marketing Manager at Elizabeth Fleming Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your Mum and your kind words are really appreciated. I will of course pass them on to the home manager and the…read more