Elizabeth Fleming Care Home

off Market Street, Hetton-le-Hole, Houghton le Spring DH5 9DY

Elizabeth Fleming Care Home, Houghton le Spring, Tyne & Wear
Elizabeth Fleming Care Home, Houghton le Spring, Tyne & Wear
Elizabeth Fleming Care Home, Houghton le Spring, Tyne & Wear

Elizabeth Fleming House is a Four Seasons Health Care residential home with a thirty-six person capacity, situated in Tyne and Wear.

Though suitable for long-term residencies, a talented team of carers are also able to offer a range of nursing services, including provision for dementia and many physical disabilities.

The home supports the drive of the UK National Dementia Strategy to help those with failing memory to practice their life skills and retain as much cognitive ability as possible.

Group: Four Seasons Health Care

Person in charge: Lorraine Woods (Home Manager)

Local Authority / Social Services: Sunderland City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 36 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: AIDS/HIV • Alzheimer's • Bipolar/Manic Depression • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Neuropathic • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 36

Rooms with ensuite WC: 36

Facilities & Services: Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Elizabeth Fleming Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

4 Bed Vacancies

posted 17 Nov 2017

We have four single room bedrooms vacant.

Reviews

9.9 Elizabeth Fleming Care Home has a Review Score of 9.9 (9.851)

The Review Score of 9.9 (maximum of 10) for Elizabeth Fleming Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Elizabeth Fleming Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.851 for Elizabeth Fleming Care Home is calculated as follows: ( (189 Excellents x 5) + (33 Goods x 4) ) ÷ 222 Ratings = 4.851

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Elizabeth Fleming Care Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 10 Reviews ÷ 7.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    16
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Elizabeth Fleming Care Home?

  • Extremely LIKELY
    19
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Elizabeth Fleming Care Home

  • Daughter of Resident/Service User
    7
  • Wife of Resident/Service User
    5
  • Granddaughter of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

After careful consideration, we moved my Grandma from another residential home to Elizabeth Fleming and it was the best decision we ever made. The care she received was exceptional. The staff actually cared about her as an individual and met her every need if not more. Not only did they look after her, they also supported the family as well. One thing that sticks in my mind was that my Grandma loved to dance and the male carer used to dance the corridors with her. Her eyes lit up and for a short time, my Grandma was her old self again. Another time, I walked into her room and she was upset and one of the lady carers was crouched down stroking her face and holding her hand. There was genuine affection there. I cannot fault the staff or the cleanliness or facilities here and would not hesitate to recommend Elizabeth Fleming to anyone looking for a home and not just a place of care.

How likely would you be to recommend Elizabeth Fleming Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ronnie Cavanagh, Digital Marketing Executive at Elizabeth Fleming Care Home responded to this review on 10 Nov 2017:

Thank you for sharing your recent experience of Elizabeth Fleming Care Home. We really appreciate you taking the time to let us know how we are doing and your kind words are truly inspiring. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We work hard to ensure those little individual extras, that are so important to all our residents, are approached to ensure our residents enjoy those special moments. Thank you once again for sending us this lovely review. Take care!

First experience of residential nursing care.
My father was admitted as a resident, diagnosed with Alzheimer's Dementia.
The staff have involved me every step of the way, contacting me regularly about dad's welfare and any changes in health and medication.
Dad is always clean and tidy.
Everyone takes the opportunity to involve him, talking to him when passing his room.
Dad enjoys the food and the local accent - the staff understand him.

How likely would you be to recommend Elizabeth Fleming Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ronnie Cavanagh, Digital Marketing Executive at Elizabeth Fleming Care Home responded to this review on 07 Nov 2017:

Thank you, Karen, for sharing your recent experience of Elizabeth Fleming Care Home. We are pleased to hear that it has been so positive. We pride ourselves on providing the best possible experience to all of our residents, so it is rewarding to hear that you feel this has been the case with your Dad. Your comments mean a lot to us and really motivate us to do even more! Thank you once again, if there is anything more we can do please do not hesitate to get in touch. Take care!

This home is always clean and well maintained. The staff are friendly and keep me informed about my wife's health and needs. I can't praise them enough.

I am more than happy that my wife is being well looked after in this home.

How likely would you be to recommend Elizabeth Fleming Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ronnie Cavanagh, Digital Marketing Executive at Elizabeth Fleming Care Home responded to this review on 26 Oct 2017:

Thank you, Bill, for your kind comments regarding your recent experience at Elizabeth Fleming Care Home. Your praise and kind words really mean a lot to us and it is rewarding to hear that the staff have been so helpful and welcoming. If there is anything more we can do, please do not hesitate to let us know. We look forward to your next visit. Take care!

My husband has been a resident at Elizabeth Fleming since March 2014.
In that time he has received excellent care.
The staff know residents well as individuals and treat each one with kindness and dignity.
As his condition has deteriorated I have become even more grateful for the care he is given.
In addition, Elizabeth Fleming staff are wonderful with residents' families.
They are kind and friendly to me and I rate them very highly.
The culture is such that everyone - management, nurses, carers and all support staff have the same approach.

How likely would you be to recommend Elizabeth Fleming Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Ronnie Cavanagh, Digital Marketing Executive at Elizabeth Fleming Care Home responded to this review on 19 Oct 2017:

Thank you, Gillian, for your kind comments about your recent experience at Elizabeth Fleming Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

I am absolutely overwhelmed with the support and care my mother and I have had since being a resident.
A bright and airy feel to the place, lovely garden to sit in, always feel welcome when visiting and always shown kindness and address any problems quickly with the residents. Overall, very impressed.

How likely would you be to recommend Elizabeth Fleming Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ronnie Cavanagh, Digital Marketing Executive at Elizabeth Fleming Care Home responded to this review on 18 Oct 2017:

Thank you, Hilary, for your comments about your recent experience at Elizabeth Fleming Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We are happy you found our staff to be so supportive during your experience here. We look forward to your next visit! Take care!

We have had no reason to complain whatsoever since mum came to live at Elizabeth Fleming.
The staff treat all of the residents with dignity and show patience in testing situations.
They also care about the residents which can be seen when they go out of their way to provide comfort.
We have visited when the residents have been given special treats such as chocolates and "chip shop chips" and I am impressed by the extra touches.

How likely would you be to recommend Elizabeth Fleming Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Ronnie Cavanagh, Digital Marketing Executive at Elizabeth Fleming Care Home responded to this review on 18 Oct 2017:

Thank you for your kind comments about your recent experience at Elizabeth Fleming Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

It is a very good home.

How likely would you be to recommend Elizabeth Fleming Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ronnie Cavanagh, Digital Marketing Executive at Elizabeth Fleming Care Home responded to this review on 13 Oct 2017:

Thank you for your feedback. We were delighted to hear about your positive experience at Elizabeth Fleming Care Home. Have a wonderful day!

Mam has been in this home for over a year. It is a lovely home and the staff are great. Mam is well cared for. She has had a few medical problems. I am always kept informed about who is coming to see her. I am happy as I know she is being well cared for 24 hours.

How likely would you be to recommend Elizabeth Fleming Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ronnie Cavanagh, Digital Marketing Executive at Elizabeth Fleming Care Home responded to this review on 13 Oct 2017:

Thank you, Helen, for your kind comments about your recent experience at Elizabeth Fleming Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Fantastic care and support given to my Nanna since moving into this home. I would recommend this home to everyone.

How likely would you be to recommend Elizabeth Fleming Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ronnie Cavanagh, Digital Marketing Executive at Elizabeth Fleming Care Home responded to this review on 04 Oct 2017:

Thank you, Kate, for your comments about your recent experience at Elizabeth Fleming Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

My husband's room is comfortable. The lounges and corridors are clean and tidy. The dining room is spacious, it doubles as a cinema or place of entertainment.

The food is well cooked with plenty of variety and caters for particular needs. The staff are welcoming and helpful to visitors. The staff are caring to residents. They are patient and pleasant when dealing with difficult situations.

At meal times, the staff are attentive, helping residents when help is needed.

How likely would you be to recommend Elizabeth Fleming Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Ronnie Cavanagh, Digital Marketing Executive at Elizabeth Fleming Care Home responded to this review on 04 Oct 2017:

Thank you, for your comments about your recent experience at Elizabeth Fleming Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We are happy you found our staff to be so supportive during your experience here and it's experiences like yours that really keep us motivated! We look forward to our next visit. Take care!

Mother has been a resident at this home for at least 8 years and during that time the care provided to her has been of the highest standard by all of the staff at the home. My mother suffers from dementia, paranoia, incontinence etc and requires 24 hr nursing care. Although she will be 104 in July she is still very strong and can be very difficult to deal with on occasions. Despite this the staff always give her the best of care and attention. I am completely satisfied with the performance of the home.

How likely would you be to recommend Elizabeth Fleming Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I instantly felt a welcome when I went to enquire about accommodation for my mother-in-law. The surroundings were bright and very clean, the staff genuinely seemed happy in their work and very pleased to answer any questions we had. The room which we later accepted for mam was cleared and ready to be decorated, it was however already in very good condition. When we arrived with mam I was taken aback by the effort to make the room welcoming, it was fantastic.

How likely would you be to recommend Elizabeth Fleming Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad stays at the Elizabeth Flemming care home and I must say that the staff are really good, really warm and friendly atmosphere. My dad gets one to one service no complaints the home is immaculately clean every day.

First class thank you for looking after our dad.

How likely would you be to recommend Elizabeth Fleming Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I could not find any faults or problems at all with this home as the food is to a high standard. The staff are excellent and the home cleanliness is of a high standard. I would definitely recommend this home as I could not fault it.

How likely would you be to recommend Elizabeth Fleming Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband was in another care home previously and I had no faith or confidence in the management and systems and was extremely stressed and consumed by the daily monitoring that I felt I had to do to ensure that my husband's needs were being met.
Since moving him in February this year both he and I are different people. I am less stressed and don't feel the necessity to check records daily. I have every confidence in the staff, nurses and management
My husband is calmer, less agitated and putting on weight and is much happier.
I only wish I had moved him earlier as all the staff are very caring and go the extra mile to ensure that the residents needs are met. Cannot praise them enough and long may it continue

How likely would you be to recommend Elizabeth Fleming Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My husband suffers from Huntingtons disease. I am absolutely blown away by the warmth and generosity of the love and personal interaction that my husband is given on a basis of not only daily but each time a carer is passing his room, which is always. Elizabeth Flemming is a family oriented run home with carers from around the village and surrounding places. Everyone gives residents and their visitors equally that warmth and comfort needed to feel secure and safe here. My husband takes it upon himself to interact with his personal nurse and classes him as a friend. I can't explain what this means as a wife and carer of my terminal ill husband. All his needs are met totally emotionally and psychologically as well as his physical need. Meal times are catered for each individual and there is a varied choice daily. I see his home as a 5 star hotel and my days I spend with my husband are so comfortable and I look forward each day.

How likely would you be to recommend Elizabeth Fleming Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother's care is absolutely fantastic. I have worked in the care industry before so I can compare. All members of staff treat my mother with care and respect, the food and cleanliness of the home is outstanding. Both the manager and all staff are so helpful, I have great confidence in the way my mother is looked after. May I also take this opportunity to say how hard the staff also work on activities.

How likely would you be to recommend Elizabeth Fleming Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very pleasant clean home giving mam all the care she needs, lovely staff.

How likely would you be to recommend Elizabeth Fleming Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

The home has a good homely feel. The staff are caring, patient and treat each person as an individual, catering to all their needs, making them feel that it is their home. The meals are good with plenty of snacks in-between. The general feel is that of a big family. The staff are always happy and work together to create a happy family feel.

How likely would you be to recommend Elizabeth Fleming Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

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Care Home Idol 2016

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