Elizabeth Fleming Care Home

off Market Street, Hetton-le-Hole, Houghton le Spring DH5 9DY
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8.6 68 Reviews
  • Elizabeth Fleming Care Home, Houghton le Spring
At Elizabeth Fleming Care Home, residents are at the heart of everything, with person-centred, round-the-clock care designed to support individuals with a wide range of needs. Whether it’s specialist nursing care, assistance with daily tasks, or a safe space for those living with dementia, Elizabeth Fleming is dedicated to ensuring that every resident leads an active, fulfilling life in a warm and welcoming environment.

This modern, purpose-built home offers long-term and short-term accommodation, with a focus on both residential and respite care. The home caters not only to the elderly but also people with physical disabilities, providing a holistic care experience. With its beautiful sensory garden, two flower gardens, and a scenic patio area, residents can enjoy peaceful walks and outdoor relaxation in a safe and stimulating setting.

Inside, the communal spaces are ideal for residents to engage in hobbies, socialise with loved ones, or simply unwind. A range of fun and interactive activities ensures that there’s always something exciting happening, helping to create a vibrant and lively atmosphere that both residents and staff enjoy. Whether it’s nursing, personal care, or emotional wellbeing, Elizabeth Fleming stands out for its commitment to providing care that’s as individual as each resident.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1215
  • Self-Funded Residential Dementia Care: from £1265
  • Self-Funded Nursing Care: from £1519
  • Self-Funded Nursing Dementia Care: from £1574
  • RESPITE Self-Funded Residential Care: from £1215
  • RESPITE Self-Funded Residential Dementia Care: from £1265
  • RESPITE Self-Funded Nursing Care: from £1519
  • RESPITE Self-Funded Nursing Dementia Care: from £1574

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

These prices are only a guideline, please contact Elizabeth Fleming Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Lesley Ann Richardson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • LA and self funding
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors Always Welcome

Parking

  • Ample parking on site.

Elizabeth Fleming Care Home Reviews (68)

8.6

Elizabeth Fleming Care Home has a Review Score of 8.6 (8.629) out of 10, based on 8 reviews in the last 2 years.
Over all time Elizabeth Fleming Care Home has 68 reviews.

Overall Experience
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Date Published
  • 68
  • 5
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Reviewer Connection to Elizabeth Fleming Care Home
  • 25
  • 12
  • 9
  • 3
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  • 2
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  • 1
  • 1
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Total of 68, showing 1-20
Review from Alison N (Daughter of Resident) published on 10 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very caring towards the residents and give emotional support. The staff take pride in their work and give 100% in their jobs. My mam has settled in really well and this is down to the staff and the care they give. The manager and nurse and staff are very approachable and any questions
or concerns they give the time to speak to family members.
Reply from Paul Millar, Client Relations at Elizabeth Fleming Care Home

Thank you for taking the time to review our home and recognising the brilliant service the Elizabeth Fleming staff team provide . Your kind words are greatly appreciated and I will of course pass them on to the EF family .

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Review from Christine H (Sister of Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Given the amount my brother pays it could be better overall.
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Review from Peta B (Friend of Resident) published on 20 June 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Overall the home is a pleasant and happy place.
Reply from Paul Millar, Marketing Manager at Elizabeth Fleming Care Home

Thank you for taking the time to review our home . We look forward to welcoming you back soon .

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Review from Elaine M (Daughter of Resident) published on 29 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been a resident since December 2024 and I will willingly admit that he can be quite difficult (impatient, very hard of hearing) on top of his main care needs. That said I have found all the staff I have come across to be friendly and professional. Have found that those I have chatted to about
dad to be genuinely interested in him as a person. He is well cared for and i have no concerns about the level of care he receives. It is a huge comfort to know that he is being looked after so well and as a family we really appreciate it.
Reply from Paul Millar, Marketing Manager at Elizabeth Fleming Care Home

Many thanks for taking the time to review our home and recognise the great work by the Elizabeth Fleming Team. We are delighted at how your Dad has settled into the home environment and how it provides peace of mind to you. I will, of course, pass on your kind words to the Elizabeth Fleming family

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Review from L C (Friend of Resident) published on 11 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The home is making some great improvements in regard to decoration.
Mum says she's not keen on the meals, but this is the only negative thing she says. Mum likes the staff. There are regular activities for the residents and open days for relatives and friends. The staff are very friendly and can't
do enough for you. Overall I feel the home is a good standard.
Reply from Paul Millar, Client Relations at Elizabeth Fleming Care Home

Thank you so much for your kind and thoughtful review! We are truly delighted to hear that you and your Mum had such a positive experience at Elizabeth Fleming. It's wonderful to know that our team's dedication and care are making a difference. We appreciate you taking the time to share your feedback, and we're glad we could provide a safe and caring environment. We hope to see you again soon!

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Review from L B (Wife of Resident) published on 13 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are polite and very welcoming. The residents are well cared for and their needs are attended to the staff arranges different activities for the residents who appear to enjoy them. I have no problem leaving my husband in their care because I am informed straight away if he needs medical attention
or if any small mishap has occurred.
Reply from Jackie Brook, Care Relationships at Elizabeth Fleming Care Home

Thank you for sharing your positive experience at Elizabeth Fleming Care Home. We're delighted to hear that you feel confident and reassured in the care we provide to your husband. Our staff is committed to creating a welcoming and supportive environment for all our residents, and we're glad this resonates with you. We look forward to continuing to provide excellent care and engaging activities for our residents. Thank you for being a valued part of our community.

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Review from Ian S (Cousin of Resident) published on 10 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The family were very pleased with my relative's care. At times he was a difficult resident to deal with but the staff persevered with him always tending to his needs and adopting different approaches in managing his needs.
The home feels like a family environment and the staff make a significant contribution
to that.
Reply from Jackie Brook, Care Relationships at Elizabeth Fleming Care Home

Thank you for your positive review. We appreciate your acknowledgement of the dedicated care provided to your relative, even during challenging moments. Creating a family-like atmosphere is a priority for us, and we're glad you feel that warmth. Our team is committed to maintaining these standards. If you have any further feedback, feel free to share.

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Review from Christina H (Daughter of Resident) published on 11 December 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
So pleased with the care the staff are giving my dad, he is always clean well fed and very comfortable, thank you to all the staff you are all amazing.
Also for taking so much good care of my mam.
Reply from Lesley Ann Richardson, Home Manager at Elizabeth Fleming Care Home

Thank you for your review of Elizabeth Fleming Care Home. Your kind words mean the world to us.
Our dedicated team is truly passionate about providing excellent care, and knowing that we've made a positive impact on your family is incredibly rewarding. We're equally committed to ensuring the well-being of your mam and appreciate the trust you've placed in us.
If you ever have specific feedback or suggestions, please don't hesitate to reach out.

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Review from L N (Daughter of Resident) published on 14 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very kind, dedicated and hardworking. They always have time for my mam. The food is excellent and the rooms are nice. My mam is always nicely dressed and clean, her hair is smart and tidy. The staff made a beautiful cake for her birthday and provided some party food, more activities would
be appreciated however. Mam has settled well and the other residents are lovely. Overall, very pleased with Elizabeth Fleming Care Home. Staff are very caring and polite towards the relatives too, very supportive.
Reply from Paul Millar, Marketing Manager at Elizabeth Fleming Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your mum. Your kind words are greatly appreciated and I will of course pass them on to the Elizabeth Fleming family.

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Review from F N (Son of Resident) published on 13 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the way my mother is looked after. Staff are great, very helpful in everything asked of them. There is always someone cleaning or washing floors. The rooms are good and well-fitted.
Reply from Paul Millar, Marketing Manager at Elizabeth Fleming Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your mum. Your kind words are greatly appreciated and I will, of course, pass them on to the Elizabeth Fleming family.

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Review from Hayley A (Daughter of Resident) published on 21 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm over the moon with my dad's care. He has settled in well. Staff are amazing with him. I know he is well cared for and that makes me so happy as my dad is my world. I want to say a big thank you to all the staff; carers, domestic, laundry and kitchen, as all of these contribute to my dad's well being.
Big thank you to activity staff for getting my dad to join in with activities, seeing my dad laugh and smile melts my heart.
Reply from Paul Millar, Marketing Manager at Elizabeth Fleming Care Home

Dear Hayley, many thanks for taking the time to review our home, it is our pleasure to care for your dad. Your kind words are greatly appreciated and I will of course pass them on to the Elizabeth Fleming family.

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Review from C A (Friend of Resident) published on 15 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This home is ok. I came twice a week to visit. The major problem is the staff. Some staff are amazing and will bend over backwards. There is one staff member here who is constantly on her phone and ignores the residents. She has a duty of care and ignores this. Care does depend on which staff is on!
Reply from Paul Millar, Marketing Manager at Elizabeth Fleming Care Home

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. Your comments have been passed to the home manager, who will investigate immediately.

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Review from C R (Resident) published on 13 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The experience here is well appreciated and good.
Reply from Paul Millar, Marketing Manager at Elizabeth Fleming Care Home

Many thanks for taking the time to review our home. Your kind words are greatly appreciated and I will of course pass your kind words on to your key worker and the Elizabeth Fleming team.

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Review from A B (Daughter of Resident) published on 13 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam's been in the Elizabeth Fleming for almost a year now. The staff treat her like family; they are all so kind and welcoming to my family. The meals are very appetising, and the rooms are clean and warm. I have no concerns whatsoever. I cannot praise the staff enough for the care, respect and love
they give my mam.
Reply from Paul Millar, Marketing Manager at Elizabeth Fleming Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your Mum. I will, of course, pass on your kind words to the manager and the Elizabeth Fleming family.

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Review from E F (Relative of Resident) published on 7 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely beautiful home, always clean and tidy. Staff are amazing with the residents; they're always entertaining them. The food is freshly made and well-presented. The residents seem happy and well cared for.
Reply from Paul Millar, Marketing Manager at Elizabeth Fleming Care Home

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. Your kind words are greatly appreciated, and I will, of course, pass them on to the manager and the team.

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Review from R D (Husband of Resident) published on 11 July 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
My wife has lived her over a year, the home does want updating in places and the activities and updates we receive could be more often. The staff are nice and I think the care is good. I am in most day visiting.
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Review from L R (Daughter of Resident) published on 7 July 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad came into this home during lockdown, we were unable to visit any homes to view their set up/services, which was difficult. However, staff/management are friendly. Visiting throughout lockdown was quite tough for us as a family, we were not allowed to see Dad's room or any facilities it offered.
Before we got to see his own room he had been here for a year nearly, so felt it would not be fair if we were not happy with his surrounding/facilities at that point in time? Dad will never settle in a care home, he just wants to be in his own home. However, this is no longer an option for him due to hishealth and his safety. I feel lately the home has struggled to keep up with cleaning, staffing and activity support, but know a group of relatives/friends have arranged help sorting outside areas for residents which is fantastic, but feel Martin Care Homes are letting Elizabeth Fleming Care Home and residents here down through lack of help/support and fees we pay them, pass some onto the home to help!
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Review from Pearl V (Next of Kin) published on 30 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience has been nothing but excellent, and my relative is treated like one of the family by the staff, making it a happy place to live.
The staff work to a very high standard, treating everyone with respect and dignity and going out of the way to make sure everyone's needs are met.
Reply from Paul Millar, Marketing Manager at Elizabeth Fleming Care Home

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service Your kind words are really appreciated and I will of course pass them on to Lesley Anne and the colleagues at Elizabeth Fleming

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Review from P W (Son of Resident) published on 30 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mother has been in the Elizabeth Fleming Care Home, I can honestly say she has been more happy and more content than I have seen her in years. All the staff are professional and friendly and really care about the residents.
Reply from Paul Millar, Marketing Manager at Elizabeth Fleming Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your Mum and your kind words are really appreciated. I will of course pass them on to the home manager and the colleagues at Elizabeth Fleming.

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Review from Alyson P (Wife of Resident) published on 10 June 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I am more than happy with the excellent care my husband receives at Elizabeth Fleming but strongly feel the mental stimulation has declined since 2021. What was an absolutely first-class care home seems to offer only half the needs of its residents. Hopefully, this can improve and activities can return
to previous levels during 2020/2021.
Reply from Paul Millar, Marketing Manager at Elizabeth Fleming Care Home

Dear Alyson, many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. I understand that the points raised are already being addressed and were detailed at a resident/family meeting earlier this week. Your comments are greatly appreciated and I will of course pass them on to the manager and the colleagues at Elizabeth Fleming Care Home.

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Current Review Score: 8.6 (8.629)

Overview of Review Score

The Review Score of 8.6 (8.629) out of 10 for Elizabeth Fleming Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.196 for Elizabeth Fleming Care Home is calculated as follows: ( (42 Excellents x 5) + (28 Goods x 4) + (20 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 92 Ratings = 4.196
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.433 Points relating to the number of positive Reviews for Elizabeth Fleming Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2. 6 Positive Reviews ÷ 7.2 = 0.833
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (1)

Elizabeth

Elizabeth Fleming

Job Title: Care Team

The team at Elizabeth Fleming reflect the values and vision of Marton Care Homes. Kindness, empathy and understanding in one team!

Frequently Asked Questions about Elizabeth Fleming Care Home

What types of Care is Elizabeth Fleming Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Elizabeth Fleming Care Home have?

There are 36 Single Rooms.

What are the Facilities & Services at Elizabeth Fleming Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Elizabeth Fleming Care Home to the centre of Houghton le Spring?

1.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elizabeth Fleming Care Home to verify any information. View our terms and conditions. Elizabeth Fleming Care Home has an Enhanced Service - more info.