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Elizabeth Fleming Care Home

off Market Street, Hetton-le-Hole, Houghton le Spring, Tyne & Wear DH5 9DY
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Elizabeth Fleming Care Home, Houghton le Spring
Elizabeth Fleming Care Home, Houghton le Spring
Elizabeth Fleming Care Home, Houghton le Spring

At Elizabeth Fleming Care Home, residents are at the heart of everything, with person-centred, round-the-clock care designed to support individuals with a wide range of needs. Whether it’s specialist nursing care, assistance with daily tasks, or a safe space for those living with dementia, Elizabeth Fleming is dedicated to ensuring that every resident leads an active, fulfilling life in a warm and welcoming environment.

This modern, purpose-built home offers long-term and...  

Care Provided by Elizabeth Fleming Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,290From £1,290
Residential Dementia CareFrom £1,345From £1,345
Nursing CareFrom £1,345From £1,345
Nursing Dementia CareFrom £1,400From £1,400

Fees are Fully Inclusive however Podiatry ,Hairdressing & Accompanied GP/Hospital appointments are chargeable extras.

Contact Elizabeth Fleming Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Lesley Ann Richardson(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (36)

Visiting

  • Visitors Always Welcome

Parking

  • Ample parking on site.

Elizabeth Fleming Care Home Reviews (71)

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8.4

Elizabeth Fleming Care Home has a Review Score of 8.4 (8.426) out of 10, based on 8 reviews in the last 2 years. Over all time Elizabeth Fleming Care Home has 71 reviews.

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Showing 71 reviews matching selected criteria
Review from Pearl V (Next of Kin) published on 30 June 2022 Submitted via Website
Overall Experience
My experience has been nothing but excellent, and my relative is treated like one of the family by the staff, making it a happy place to live.

The staff work to a very high standard, treating everyone with respect and dignity and going out of the way to make sure everyone's needs are met.

Reply from Paul Millar, Marketing Manager at Elizabeth Fleming Care Home

Many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service Your kind words are really appreciated and I will of course pass them on to Lesley Anne and the colleagues at Elizabeth Fleming

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Review from P W (Son of Resident) published on 30 June 2022 Submitted via Website
Overall Experience

Since my mother has been in the Elizabeth Fleming Care Home, I can honestly say she has been more happy and more content than I have seen her in years. All the staff are professional and friendly and really care about the residents.

Reply from Paul Millar, Marketing Manager at Elizabeth Fleming Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for your Mum and your kind words are really appreciated. I will of course pass them on to the home manager and the colleagues at Elizabeth Fleming.

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Review from Alyson P (Wife of Resident) published on 10 June 2022 Submitted via Postal Card
Overall Experience

I am more than happy with the excellent care my husband receives at Elizabeth Fleming but strongly feel the mental stimulation has declined since 2021. What was an absolutely first-class care home seems to offer only half the needs of its residents. Hopefully, this can improve and activities can return to previous levels during 2020/2021.

Reply from Paul Millar, Marketing Manager at Elizabeth Fleming Care Home

Dear Alyson, many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. I understand that the points raised are already being addressed and were detailed at a resident/family meeting earlier this week. Your comments are greatly...  

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Review from M M (Son of Resident) published on 6 June 2022 Submitted via Postal Card
Overall Experience

The staff are very friendly, approachable, and patient, I am very happy with their efforts. He has settled in well and is happy, and seems fond of the staff. Not distressed in any way.

Reply from Paul Millar, Marketing Manager at Elizabeth Fleming Care Home

Many thanks for taking the time to review our home. It is our pleasure to care for Dad and we are delighted he has settled in so well. Your kind words are greatly appreciated and I will of course pass them on to the home manager and the colleagues at Elizabeth Fleming.

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Review from Edward G (Nephew of Resident) published on 15 July 2021 Submitted via Postal Card
Overall Experience
Lovely staff.

Residents are well looked after.

Reply from Shellene Armstrong, PA at Elizabeth Fleming Care Home

Many thanks for your review and feedback for Elizabeth Fleming Care Home.

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Review from Pam W (Daughter-in-law of Resident) published on 25 February 2021 Submitted via Website
Overall Experience

My mother-in-law moved here during lockdown. Due to the present situation, we have only managed to see her through the window, which was last year. As I have not been inside the building I'm unable to comment on the quality of care etc. But I'm writing this review to say the photos on social media are amazing, everyone looks so happy and enjoying all of the activities. I imagine you have an activity coordinator. Well done to them and all the staff for brightening up everyone's day. Look forward to meeting all the staff when the lockdown ends.

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Review from Phillip B (Wife of Resident) published on 24 February 2021 Submitted via Website
Overall Experience

What the amazing staff have achieved with our father is amazing. He has advanced dementia however his quality of life living a Elizabeth Fleming is more than outstanding. The dedicated caring staff goes over and above to ensure every resident is loved and cared for. They are always clean, smart and well-fed. He always has a smile on his face. I would highly recommend this lovely home. Thank you so much.

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Review from L K (Daughter of Resident) published on 22 June 2020 Submitted via Website
Overall Experience
I cannot praise this care home and all of the team enough. Through this lockdown they have kept my dad safe and well, they’ve entertained the residents and video called us with our family members.
They keep us informed with every step of our dad's care and are all amazing, they all deserve a medal for their care, compassion, affection, attention and of course their amazing singing skills!

Putting family members into a care home is a heart-wrenching time, I’d highly recommend this care facility - never had a worry about my dad's care from day one. Thank you to you all.

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Review from Ranson T (Son of Resident) published on 22 June 2020 Submitted via Website
Overall Experience

Probably the best decision I made for my mother, Elizabeth Fleming home is exactly that, "a home". The staff are great in all aspects of care for my mother, and you can also guarantee a laugh. That is something that shines through, residents and staff with smiles. Can not recommend Elizabeth Fleming more highly.

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Review from Gayle B (Daughter of Resident) published on 22 June 2020 Submitted via Website
Overall Experience

A fabulous home with kind and caring staff. They go above and beyond to provide high-quality care. My Dad has settled in brilliantly and is happy and safe. The team have gone above and beyond during the COVID-19 pandemic to protect their residents. Fabulous.

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Review from Andrew W (Son of Resident) published on 22 June 2020 Submitted via Website
Overall Experience
My mother has been a resident since 1st November 2017. She needs 24x7 nursing care. All the staff at Elizabeth Fleming Care Home go above and beyond what I expected in caring for my mother. They're all professional, friendly and fun. Since the COVID-19 lockdown they've provided live entertainment and we've had regular video calls. This continues to keep my mother's spirits high and helps us visit her virtually.

All the staff need an award, plus a healthy pay increase.

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Review from Karen R (Daughter of Resident) published on 22 June 2020 Submitted via Website
Overall Experience
All staff at Elizabeth Fleming have gone above and beyond during the pandemic to keep our loved ones safe. They have shown huge consideration and compassion to the families who have been unable to visit residents by arranging video calls and regular updates. Events they have arranged for residents have also been shared on a chat group set up for friends and families which has been very successful.
My dad has Alzheimer's and the understanding of dad's needs and care provided has been of great comfort. Dad is Hetton born and bred and to have some of his caregivers living in the same area has given a shared local knowledge, allowing dad to reminisce about the area and the past, generating conversations dad can enjoy and contribute to.

Couldn't ask for more.

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Review from Andrew M (Son of Resident) published on 22 June 2020 Submitted via Website
Overall Experience
I would be extremely likely to recommend Elizabeth Fleming Care Home, as I have found all aspects of the care provided to my dad of an excellent standard. The staff are very friendly, caring, enthusiastic, knowledgeable and accessible, when visiting, and are willing to answer any questions or queries which may arise from time to time. The staff also care very much for the residents' wellbeing, which I know from personal experience, and they will go the extra mile to ensure that the residents are as comfortable and contented, as possible, whether they are sitting down or lying in bed.
The home itself is very clean and tidy, as is my dad's room, where clothes are always neatly folded away in drawers or hung up in the wardrobes.

The personal hygiene of my dad is always well looked after by the staff as well, and I always feel that the sense of dignity to the residents is given the utmost importance.

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Review from Louise R (Daughter of Resident) published on 22 June 2020 Submitted via Website
Overall Experience

This care home is fantastic. My father has been in here for over a year now and the staff at the home are all amazing they go above and beyond to keep the residents happy and safe and cared for. During these worrying times, they have been absolute heroes and made every step possible to ensure the safety of the residents and keep the spirits of us all up. The home is clean rooms are nice and kept tidy. I thank my lucky stars that my Dad has found somewhere where he feels settled cared for and loved. They have also given us as a family support which is much needed at this time. I thank them all.

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Review from Barbara D (Wife of Resident) published on 22 June 2020 Submitted via Website
Overall Experience

I’m eternally grateful that I chose Elizabeth Fleming for my husband’s care. Since he moved there over a year ago I have felt as if I’m part of an extended family. Even more so now in these very difficult times. Since COVID-19 happened they took the right decision to keep the residents safe and well. Myself and our family have been included in regular messages and video calls ever since. I feel as if they’ve gone above and beyond to keep morale up. They’re all angels every one of them.

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Review from Jean T (Daughter of Resident) published on 22 June 2020 Submitted via Website
Overall Experience
Over 3 years ago I was lucky enough to find a place here for Mam who suffers from Alzheimer's. Mam can sometimes be challenging but the staff are so professional, so caring, so compassionate. They are what makes Elizabeth Fleming so special. The rooms are small but comfortable and can be personalised. The food is tasty and plentiful. The staff do their best to keep the residents entertained and they are forever cheerful and ready to have a friendly chat. They understand Mam's moods and accommodate them. She is content and that's all you want after all?
Staff also look after Dad who visits frequently (pre-COVID). And will contact me if they have any concerns about his welfare.

I have no hesitation in recommending Elizabeth Fleming. Its Mam's home now and the staff have become our extended family.

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Review from Julie H (Daughter of Resident) published on 28 November 2019 Submitted via Postal Card
Overall Experience

I couldn't ask for a care home to take better care of my mam. This place is second to none. Gives peace of mind knowing she is so well looked after. Really good communication with staff to family. So pleased we found this lovely home.

Reply from Jasmine Bracken, Marketing Administrator at Elizabeth Fleming Care Home

Thank you, Julie, for your comments about your recent experience at Elizabeth Fleming Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Review from I R (Wife of Resident) published on 8 May 2019 Submitted via Postal Card
Overall Experience

Elizabeth Fleming Care Home is a clean and friendly care home. The carers and all the staff, including the management, are really nice, caring people. My husband is well looked after and well fed. They have had some really good entertainment for the residents. My husband is happy and content and that is the main thing.

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Review from Pauline P (Daughter of Resident) published on 1 May 2019 Submitted via Postal Card
Overall Experience

Mother is very happy, she is really looked after. She is doing well since coming into Elizabeth Fleming Care Home.

Reply from Ronnie Cavanagh, Marketing at Elizabeth Fleming Care Home

Thank you for sharing your recent experience of our home. We are pleased that it has been so positive and look forward to seeing you again soon. Have a fantastic day.

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Review from Wendy B (Daughter of Resident) published on 1 May 2019 Submitted via Postal Card
Overall Experience

Mother is very well cared for and very happy. She needs care with her diabetes and the nurses are great with her.

Reply from Ronnie Cavanagh, Marketing at Elizabeth Fleming Care Home

Thank you, Wendy, for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 November 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (4)

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Meet the Team (1)

Elizabeth Fleming
Elizabeth FlemingJob Title:Care Team

The team at Elizabeth Fleming reflect the values and vision of Marton Care Homes. Kindness, empathy and understanding in one team!

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