Falstone Court Care Home

Cliffe Park, Whitburn Road, Roker, Sunderland SR6 9NQ

Falstone Court is situated in a beach front location in Roker, Sunderland.

The home is purpose-built and provides 40 beds for people who require residential dementia and nursing dementia care.

Residents have access to a choice of lounge areas with comfortable and carefully designed furnishings.

Rooms at the home are comfortable and well-equipped with some offering sea views and views across the home's garden.

Chefs take pride in catering to residents' personal tastes and preferences, preparing nutritious, home-cooked meals for all residents at the home and tailoring meals to dietary and cultural requirements.

Staff and managers work to put care and kindness at the heart of everything they do.

Group: HC-One

Person in charge: Alison Hunter (Home Manager)

Local Authority / Social Services: Sunderland City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia

Specialist Care Categories: Alzheimer's • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Parkinson's Disease • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 40

Rooms with ensuite WC: 40

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Falstone Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview of Review Score

The Review Score of 9.7 out of 10 for Falstone Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 29 Reviews over all time. This Average Rating is also the rating value for Falstone Court Care Home in Google's Search Results – more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.717 for Falstone Court Care Home is calculated as follows: ( (262 Excellents x 5) + (74 Goods x 4) + (6 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 346 Ratings = 4.717

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews; 3.00 points for the first Positive Review, and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Falstone Court Care Home is based on 22 positive Reviews in the last 24 months and is calculated as follows:

    1. 3.00 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 22 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Falstone Court Care Home has a Review Score of 9.7 (9.717) out of 10 and an Average Rating of 4.7 out of 5 from 29 Reviews over all time

Average Ratings

  • Excellent
    23
  • Good
    5
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Falstone Court Care Home?

  • Extremely LIKELY
    26
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Falstone Court Care Home

  • Daughter of Resident/Service User
    17
  • Son of Resident/Service User
    3
  • Niece of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

An excellent care home. I have complete confidence that my mother is receiving the best care possible at all times.

How likely would you be to recommend Falstone Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

The care and kindness shown by every member of staff is excellent.
Feel happy that mam is in a safe and friendly home.
Would like to thank everyone for their professional care and help.

How likely would you be to recommend Falstone Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

The staff here are excellent.
The level of care and the dignity afforded to my mother is the very best my family could have hoped for.
We all feel that my mother is safe and very well cared for.

How likely would you be to recommend Falstone Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Lovely home. Staff great. Pleased Mam is in here. She seems so happy and content.

How likely would you be to recommend Falstone Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Since my dad became a resident at Falstone he's a different man, for the better. The care and kindness he's been given is amazing.
The staff show dedication to their work. They treat everyone with love and care.
Thank you and well done.

How likely would you be to recommend Falstone Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Myself and my sister are very pleased with the care our mam receives. On the whole, our mam is settled and all aspects of her care that are needed are always met to a high standard.
Staff are great and put care and kindness into all they do.
Our mam is treated with dignity and well cared for.
Staff support us as a family.

How likely would you be to recommend Falstone Court Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

The care my father has had at this home has been excellent. All staff are so helpful and friendly. We are so happy Dad has settled in so well and has made the transition of him having to come into a home easy. Thank you to everyone.

How likely would you be to recommend Falstone Court Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

The staff at Falstone Court are what make the home.
The staff are dedicated and caring and truly look after each individual.
The entertainment manager is fabulous.

How likely would you be to recommend Falstone Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

As a family, we continue to be very pleased with the care Mum is receiving and would like to thank everyone at Falstone Court. On the whole, Mum is happy and settled, her medical needs are well looked after and her social and personal care is very good.

How likely would you be to recommend Falstone Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Very pleasant surroundings and staff.

How likely would you be to recommend Falstone Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

I have enjoyed my visit today to see my Aunty. All the staff have been welcoming and very friendly.

How likely would you be to recommend Falstone Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Staff are great. Mum arrived with issues and communication was difficult at first between staff and family. We have turned a corner now. Communication is better now and we are happy. We have peace of mind now and mum could not be in a better place.

How likely would you be to recommend Falstone Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

I have always found the staff, from management down, to be helpful, caring and make the residents' families feel likes it's home from home.

Their dedication and care towards the residents is second to none.

I would recommend this home to anyone who is looking for a home for three loved ones.

How likely would you be to recommend Falstone Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

While my husband was in Falstone Court to the day he passed, it was simply peace of mind, knowing the care he received.
From management to staff were very caring, nothing was a problem. They kept in touch even when I couldn't go.
My husband needed twenty-four-hour care and it was done with dignity. The staff were very happy and homely. They are very hard working, with a smile.

How likely would you be to recommend Falstone Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

First class. No complaints. Well organised. Resident and family appreciated the care that is displayed.

Head and shoulders above the previous home.

Friendly staff, always someone near.

Well equipped, bright and homely.

How likely would you be to recommend Falstone Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

All staff in Falstone Court are very caring and loving to all residents, all the family know she gets well looked after and know we can rest in our beds at night. Staff and activities are great. I would recommend anyone who has a mother or father to get cared for by Falstone Court.

How likely would you be to recommend Falstone Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

We are very pleased with the care our mam gets, all staff are excellent.
They take very good care of all residents feeding, clothing, medication and making them all feel loved.

How likely would you be to recommend Falstone Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Great care home. My mam has been here for six years now. Support is second to none, facilities are first class.
Staff are friendly and approachable.
Clean and comfortable at all times.

How likely would you be to recommend Falstone Court Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

My dad has been in this home for approximately 6 months and I have to admit the care he receives is fantastic.
We are currently at the home where they are holding a tropical beach party where the residents are having a great time dancing and singing. It helps to forget the reality of dementia when you see happy people and all the staff dancing with them.
The staff are absolutely fantastic they treat the residents and their family as they call them with affection and respect.

How likely would you be to recommend Falstone Court Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

My dad spent the last 5 months of his life here, only wish we have is when dad needed 24-hour care 3 yrs ago, he came here first. The last 5 mths he was like our dad and was so happy here until he sadly passed away. We as a family have nothing but praise for the carers, nursing staff and management x

How likely would you be to recommend Falstone Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

The staff were first rate and the quality of care received by my step - father was exemplary. He was much better looked after than when in hospital. We could not fault the nursing home for the care, dignity and respect given to my step - father, nor the kindness shown to us whilst visiting him during his final days. We were so pleased we chose this home. With grateful thanks.

How likely would you be to recommend Falstone Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I felt really nervous about Mum going into a care home. I looked at quite a few and I found the staff at Falstone Court really friendly, caring and passionate their work. Mum has settled in really well and is going to a few activities lined up.

How likely would you be to recommend Falstone Court Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

I find the place very friendly and my friend is very happy here so that makes me happy. Pleased she has settled in well. I have recommended it to many people. Can't fault anything.

How likely would you be to recommend Falstone Court Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Very warm, caring and friendly staff. Clean and well maintained. Good level of personal and nursing care. Good communication re. health and Dr visits. Good communication with me if anything crops up for my uncle. They do nice activities and entertainment.

How likely would you be to recommend Falstone Court Care Home? Extremely Likely

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Average Rating:   3.8 out of 5

The care my dad has been shown from day one, has been excellent. The rooms and food are of a very good standard all his dietary needs are well catered for. He is in very good health at present, considering. Staff at the home are always welcoming to relatives and show excellent care and attention to each resident individually and in groups. I could not ask for better.

How likely would you be to recommend Falstone Court Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Home and staff are very good, staff friendly and helpful. When home is refurbished in the summers boxes ticked as good below should change to excellent.

How likely would you be to recommend Falstone Court Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

My mother arrived here after a traumatic period of a stroke followed by a broken hip due to a fall. I feel that my mam is being well looked after and has settled in very well. Her needs are being met to a very good standard.

How likely would you be to recommend Falstone Court Care Home? Likely

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Average Rating:   4.7 out of 5

My father was admitted to Falstone Court for Continual Health Care with a registered mental nurse due to Altzheimers disease. 3 years later and there is no registered mental nurse, but 1 registered general nurse for 41 residents and 1 senior care worker (nursing assistant). The carers are friendly, helpful, courteous to the residents and their family. Good cuisine but no activity co-ordinator. I have been waiting for a while.

How likely would you be to recommend Falstone Court Care Home? Likely

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Average Rating:   2.8 out of 5

HC-One, Careline Team at Falstone Court Care Home responded to this review on 09 Nov 2015:

We have listened to your concerns and we can reassure you that a Registered Mental Nurse or a General Nurse with relevant Mental Health experience is on duty 24 hours per day. The home manager is also a Registered Mental Health Nurse. We have also recently appointed an activities coordinator who is now in post and making a significant improvement to the social activities.

We find all the staff very helpful and if we had any problems staff are always approachable.

How likely would you be to recommend Falstone Court Care Home? Likely

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Average Rating:   4 out of 5

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Bed Vacancies

Bed Vacancies

posted 26 Nov 2018

Please contact us for information regarding our bed availability

Staff Profiles

Alison

Alison Hunter

Job Title: Home Manager

Joined: 2016

Description:

What does kindness mean to you?

“Connecting with a Resident and feeling the atmosphere is important in providing truly kind care.”

As a Registered Nurse, Alison has over 30 years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and committed leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.

Having worked at Falstone Court for several years, Alison closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby organisations and is always quick to welcome the local community to Falstone Court.

When asked what she enjoys most about her role, Alison remarked: “I get great satisfaction from knowing that we’ve given a special moment to someone.”

If you would like to find out more information about Falstone Court, Alison has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

You can contact Alison on 0191 548 3239 or via email on falstonecourt.manager@hc-one.co.uk

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

November 2015

Queens Nurse Award

Recipient: Falstone Court Care Home

Date: Tuesday 10 Nov 2015

more details

September 2013

Job Vacancies