Needham Court Care Home

9 Stanhope Road, Low Simonside, Jarrow NE32 3UD
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9.5 85 Reviews
  • Needham Court Care Home, Jarrow
Needham Court Care Home, located in the historic shipbuilding town of Jarrow, provides personalised residential and residential dementia care to older people.

The lovely home offers many facilities for residents to enjoy such as on-site hair salon, landscaped gardens and minibus for activities and trips. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

Needham Court boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

The team at Needham Court takes the time to learn about each resident’s individual hobbies and interests, to help them to lead an active and fulfilling life. In addition to the range of activities available, the team also encourages residents to take an active role in the Jarrow community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Needham Court to deliver the kindest possible care to residents, supporting them to lead their best possible life.
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Care Provided by Needham Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1208

These prices are only a guideline, please contact Needham Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Punam Randhawa (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (57)

Needham Court Care Home Reviews (85)

9.5

Needham Court Care Home has a Review Score of 9.5 (9.516) out of 10, based on 18 reviews in the last 2 years.
Over all time Needham Court Care Home has 85 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Needham Court Care Home
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Total of 85, showing 21-40
Review from Eric M (Husband of Resident) published on 17 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife is well looked after. The staff are exceptional, they care and go that little extra which is well appreciated.
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Review from L M (Daughter of Resident) published on 12 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly and always go above and beyond for my mother who has a great deal of care needs. My mother always seems to be happy when I visit and enjoys taking part in all the activities.
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Review from J M (Daughter of Resident) published on 10 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff are friendly and helpful. My mam has been a resident for over two years and the kindness and attention she receives are still the same as the day she moved in.
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Review from Michelle M (Daughter-in-law of Resident) published on 12 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been in Needham Care Home for a number of months now due to her having strokes and being unable to live at home alone. I'm writing this review on behalf of myself, her son and her daughter. We want to thank all of the staff for everything they do for her, making her feel so welcome.
The staff are so friendly here and always make time for their residents. They have lots of different events on in the home to get the residents to socialise with each other and have fun. They always make such a good effort for special celebrations throughout the year with decorations and having raffles etc. It's not an easy job so I want to thank each and every one of you for all that you do in making my mother-in-law feel safe, welcome and loved.
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Review from C P (Friend of Resident) published on 16 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Upon arriving to the home I was given a nice warm welcome. Everyone was kind and friendly. There was a lovely atmosphere with smiles on everyone's faces which was lovely to see. The staff were very upbeat and lifted the mood of everyone in the room; laughing, singing and we even had some dance moves
thrown in!


The Manager was very professional but also very friendly and knowledgeable when asked questions about the facilities.


Such a happy place to be and I would recommend to anyone!

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Review from Doris C (Sister-in-law of Resident) published on 8 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff, carers, cleaners - everyone is always helpful, nothing is a bother.
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Review from A C (Son-in-law of Resident) published on 21 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Responsive to buzzer and telephone. Not sure of food, never ate here.
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Review from Elizabeth C (Sister of Resident) published on 20 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been in this home for almost 10 years, she has been very well looked after and seems very happy. She doesn't talk much but seems very contented. Won't go out now not even in the garden, think she feels safe indoors. I cannot fault the staff, so caring and always friendly. Go above and
beyond in the loving care they provide. So very grateful to know she is happy and safe, wonderful.
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Review from Claire B (Granddaughter of Resident) published on 1 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are absolutely amazing. I know my Granda is in the safest hands.
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Review from Joan D (Daughter of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Covid tests are done professionally with friendly helpful staff. All the staff are caring, always keep me up to date with any problems concerning Dad. Couldn't ask for a better place for Dad. He is safe, happy and well taken care of. Can't fault anything with Needham Court. I'm grateful he is there
being well taken care of.
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Review from M D (Daughter of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad is here on respite and has been made very welcome by all staff on arrival. On one visit Dad was not wearing his own clothes. On looking at his room, I would prefer a wingback there for him to sit in. Dad said the food was good and seems to get on with all staff very well.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Needham Court Care Home

Thank you for taking the time to complete a review for Needham Court. I am pleased to hear that your Father has said the food is good and that he gets on well with the staff here at Needham Court. Thank you for bringing these matters to our attention, as concerns of this nature help us to improve our service. We have now taken action to address the issues you have raised. If you wish to discuss the matter further please contact the Home Manager.

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Review from D G (Son of Resident) published on 23 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father is on respite at the moment, when admitted he prides himself on being well dressed. On one occasion we visited, he was wearing none of the clothes we supplied. We visited his room and found there to be no water jug or glass in his room and also he was sitting in a chair which was very uncomfortable
looking for him. I asked if he could have a wingback chair in his room in case he wanted to nap. I think the care he is being shown is very good but requires a bit of prompting.
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Needham Court Care Home

Thank you for taking the time to complete a care home review regarding Needham Court, I am pleased to hear that the care of your Father is very good. Thank you for bringing your concerns to our attention. We have addressed the issues you raised and apologise that they occurred. If you wish to discuss the matter further please contact the Home Manager directly.

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Review from Paul H (Friend of Resident) published on 22 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good. Well organised in difficult conditions with the pandemic. Staff are very caring.
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Review from June K (Daughter of Resident) published on 16 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to give the staff a huge thank you for working under such difficult circumstances during the pandemic. My mum has had excellent care. The only request I have is that she could have more garden outings.
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Review from L W (Daughter of Resident) published on 4 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Unfair to answer as still in Covid and have not been inside other than visits indoors. Dad seems ok but really missing his dog. Hopefully, better weather will be able to bring the dog to the garden.
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Review from J M (Daughter of Resident) published on 6 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam has been in Needham Court for 7 years. The care and love she has received from the staff here is amazing. We are constantly kept in touch if there is a concern about her health etc. Lovely staff.
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Review from Peter M (Daughter of Resident) published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam has been in this care home now for seven months and the staff have been outstanding and very caring. I can not wish for a better home for her, I know she is getting well looked after.
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Review from Hilary W (Daughter of Resident) published on 14 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the staff at Needham Court Care Home are brilliant, my mum has received the best care here and is very happy and settled. Nothing is ever a bother for the staff you can ring night or day if ever needed. This is a very happy and caring care home and I would definitely recommend it. Due to Covid
I haven't been in properly and seen all of the rooms but what I have seen is spotlessly clean.
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Review from Jennifer F (Daughter of Resident) published on 14 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care my mother receives in this care home. The staff are very helpful, kind and do their best to show residents a cheerful mood which resonates throughout the care home. There is a variety of activities that my mother often joins in with. Overall they have worked hard to ensure
pod visits and, more recently, indoor visits which have been so good for both my mother and myself. Well done all the staff.
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Review from Ian W (Husband of Resident) published on 9 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't provide ratings for all areas for reasons of not being familiar with some aspects but overall very pleased with the care given to my wife.
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Current Review Score: 9.5 (9.516)

Overview of Review Score

The Review Score of 9.5 (9.516) out of 10 for Needham Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.516 for Needham Court Care Home is calculated as follows: ( (178 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) + (4 Poors x 2) + (19 Very Poors x 1) ) ÷ 215 Ratings = 4.516
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Needham Court Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 May 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (0)

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