Needham Court Care Home

General overall care on several visits was limited and the purchase of birthday presents went missing - staff stating they didn't know where they were. I have made several complaints and had meetings with the deputy and staff on the unit - no response to verbal or written complaints.

My husband moved into Needham Court Nursing Home on the 16th of May 2024. He has settled very well and is very happy. This is due totally to the dedication and care given by every member of staff. The home manager should be very proud of the way they make everyone feel like they are living in a home from home. The staff also takes the whole family into account and make everyone very welcome and comfortable visiting.

I have been very impressed with the overall running, cleanliness and care of all the staff and management. They deserve top marks for their overall performance.

I believe that my mam is well cared for and is very happy at Needham Court.

Love how the home is always decorated for every occasion - the effort that goes into things is fantastic - well done to all.

I have just attended a coffee morning today the girls pulled out all the stops made everyone feel welcome and the carer made the most delicious chocolate cake that my grandson who was with me had 2 slices of, can't wait for the next one.

My mother received a wonderful, warm and friendly welcome. She was greeted by various members of staff, such as the chef who asked if she had any likes or dislikes, head of laundry labelled and listed her clothes straight away. There were flowers, a cute cushion and best of all the carers reassured her they were there to help in any way needed. Mum is enjoying her meals in the pleasant dining room, meeting others and doing lots of activities.

My wife is well looked after. The staff are exceptional, they care and go that little extra which is well appreciated.

The staff are very friendly and always go above and beyond for my mother who has a great deal of care needs. My mother always seems to be happy when I visit and enjoys taking part in all the activities.

My mother-in-law has been in Needham Care Home for a number of months now due to her having strokes and being unable to live at home alone. I'm writing this review on behalf of myself, her son and her daughter. We want to thank all of the staff for everything they do for her, making her feel so welcome. The staff are so friendly here and always make time for their residents. They have lots of different events on in the home to get the residents to socialise with each other and have fun. They always make such a good effort for special celebrations throughout the year with decorations and having raffles etc. It's not an easy job so I want to thank each and every one of you for all that you do in making my mother-in-law feel safe, welcome and loved.

Upon arriving to the home I was given a nice warm welcome. Everyone was kind and friendly. There was a lovely atmosphere with smiles on everyone's faces which was lovely to see. The staff were very upbeat and lifted the mood of everyone in the room; laughing, singing and we even had some dance moves thrown in!

The Manager was very professional but also very friendly and knowledgeable when asked questions about the facilities.

Such a happy place to be and I would recommend to anyone!

The staff, carers, cleaners - everyone is always helpful, nothing is a bother.

Responsive to buzzer and telephone. Not sure of food, never ate here.

My sister has been in this home for almost 10 years, she has been very well looked after and seems very happy. She doesn't talk much but seems very contented. Won't go out now not even in the garden, think she feels safe indoors. I cannot fault the staff, so caring and always friendly. Go above and beyond in the loving care they provide. So very grateful to know she is happy and safe, wonderful.

The carers are absolutely amazing. I know my Granda is in the safest hands.

Covid tests are done professionally with friendly helpful staff. All the staff are caring, always keep me up to date with any problems concerning Dad. Couldn't ask for a better place for Dad. He is safe, happy and well taken care of. Can't fault anything with Needham Court. I'm grateful he is there being well taken care of.

Dad is here on respite and has been made very welcome by all staff on arrival. On one visit Dad was not wearing his own clothes. On looking at his room, I would prefer a wingback there for him to sit in. Dad said the food was good and seems to get on with all staff very well.

My father is on respite at the moment, when admitted he prides himself on being well dressed. On one occasion we visited, he was wearing none of the clothes we supplied. We visited his room and found there to be no water jug or glass in his room and also he was sitting in a chair which was very uncomfortable looking for him. I asked if he could have a wingback chair in his room in case he wanted to nap. I think the care he is being shown is very good but requires a bit of prompting.

Very good. Well organised in difficult conditions with the pandemic. Staff are very caring.

I would like to give the staff a huge thank you for working under such difficult circumstances during the pandemic. My mum has had excellent care. The only request I have is that she could have more garden outings.