Needham Court Care Home

9 Stanhope Road, Low Simonside, Jarrow NE32 3UD
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9.5 85 Reviews
  • Needham Court Care Home, Jarrow
Needham Court Care Home, located in the historic shipbuilding town of Jarrow, provides personalised residential and residential dementia care to older people.

The lovely home offers many facilities for residents to enjoy such as on-site hair salon, landscaped gardens and minibus for activities and trips. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

Needham Court boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

The team at Needham Court takes the time to learn about each resident’s individual hobbies and interests, to help them to lead an active and fulfilling life. In addition to the range of activities available, the team also encourages residents to take an active role in the Jarrow community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Needham Court to deliver the kindest possible care to residents, supporting them to lead their best possible life.
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Care Provided by Needham Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1208

These prices are only a guideline, please contact Needham Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Punam Randhawa (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (57)

Needham Court Care Home Reviews (85)

9.5

Needham Court Care Home has a Review Score of 9.5 (9.516) out of 10, based on 18 reviews in the last 2 years.
Over all time Needham Court Care Home has 85 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Needham Court Care Home
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Total of 85, showing 41-60
Review from Allyson B (Daughter of Resident) published on 22 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the care home clean, friendly and pleasant. The staff are helpful and cheerful and are willing to answer any questions or problems. you have and keep you well informed about your family member's health problems or medication changes. In general, they keep you well informed about everything.
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Review from Tess G (Friend of Resident) published on 19 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Needham Court has cared for my friend, who is like an adopted mother to me, for three years. During that time they have nursed her back to health following a fracture sustained in hospital and provided for all her needs. They are an amazing group of people who genuinely care for each and every person
they look after. I am so grateful to them, especially during this past year when I have been unable to visit.
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Review from Emma K (Niece of Resident) published on 30 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been living at Needham Court for many years now and although the family were worried, they have put our minds at ease. They care with such dignity and compassion. All staff go above and beyond to show kindness, consideration and empathy with our loved ones during what can be an extremely
difficult period for a family. It's spotlessly clean, very friendly and a safe environment. I have no hesitation in recommending Needham Court. During the lockdown, we have been able to stay in touch via FaceTime which they help my aunt with.
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Review from Christine D (Daughter of Resident) published on 30 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at Needham Court are very attentive to the residents, including my father who has been a resident since April 2018. They go above and beyond to ensure the safety and wellbeing of my father. Since lockdown, they have become 'family' to residents during these difficult times. I have been
lucky to have FaceTime calls with my father which has been organised by two particular members of staff. This has been a lifeline to physically see my father rather than having a verbal daily update. Needham Court is well maintained and has a lovely atmosphere. Staff are friendly, approachable and very helpful. Nothing is too much trouble. I look forward to visiting my father and seeing the other residents and staff, once restrictions are lifted and visits can resume.
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Review from T R (Daughter of Resident) published on 29 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is well kept and food is of a good standard. The carers on the floor are all very caring but overstretched. Staffing levels need to be increased and consistent. This would allow more interaction and 1:1 or group stimulation. The activities that are on display should take place. The residents
need stimulation on a consistent basis to promote their wellbeing. I cannot praise the carers enough and this needs recognition.
Reply from Clare Sheehan at Needham Court Care Home

Thank you for your comments on our home and allowing us the opportunity to respond. Our new Wellbeing activities programme is now displayed throughout the home, on occasions events within the home may not reflect areas advertised, this may be due to our residents asking for different activities to be taken forward. Within Needham Court, we now have two Wellbeing Co-ordinators in post, therefore allowing us to deliver more one to one interactions with our Residents. The home also has access to the area minibus which allows Residents to have trips out in the community. With regards to staffing levels within the home, our Home Managers update a monthly dependency tool which reflects the level of staffing required to allow us to support our Residents care needed, this is currently in line with the needs of the Residents.

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Review from P M (Son of Resident) published on 10 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found this experience to be much easier than initially anticipated. I was very concerned regarding my mother's ability to settle in, but I was surprised how quickly she adapted which was made easier due to the understanding and level of support given by all the staff.
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Review from M S (Son of Resident) published on 9 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam was admitted in March 2019, and with now being totally blind, is receiving excellent care for her needs.
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Review from Judith H (Daughter of Resident) published on 9 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother and I have been very pleased with the care our father has received since moving into Needham Court Care Home. He is well cared for, always looks well dressed and is clean and tidy. He has a lovely, bright airy room where we have been able to add lots of personal touches. He appears to enjoy
the food, always scuttling into the dining area when it's meal time. He appears happy and contented whenever we visit.
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Review from Gillian B (Relative of Resident) published on 21 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all staff practices excellent, the service users are contented and well cared for. The manager is approachable and listens to you. I feel that my loved one is well cared for and I have no reservations in recommending this service to anyone who is looking for a service of excellence.
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Review from Aileen F (Daughter of Resident) published on 13 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely caring staff who appear to really know and care for my mam and supportive to family.
Care, cleaners and kitchen staff deliver a great service to residents - makes visiting home to see mam a positive experience.
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Review from Sylvia T (Niece of Resident) published on 24 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Needham Court staff are fantastic. The home is always 100% clean, always a nice welcome, nothing is a problem. I am impressed.
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Review from Stevie C (Cousin of Resident) published on 5 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Was very impressed with both the staff and the home and very clean. Carers are very helpful and most of all made my cousin welcome and reassure her.
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Review from Barbara and Roger M (Cousin of Resident) published on 17 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My cousin moved into Needham Court in May and settled straight away.
All the staff were excellent and made him feel at home immediately, he felt safe and secure and he really enjoyed the food, sadly he passed away on 11 December but at least we know that the last few months of his life were happy.
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Review from J G (Daughter of Resident) published on 17 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When my mother entered Needham court care home. I asked quite a few visitors what they thought about the home. Not one person had anything negative to say about the place and in 3 weeks, since my mom arrived, her health has improved a lot she is eating very well and the staff are very friendly and caring.
I would highly recommend. Needham Court to anyone that asked me.
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Review from David M (Resident) published on 10 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My care is good and also the staff. I have good friends here.
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Review from Eileen K (Daughter of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would definitely recommend the home to people, the staff and management are very pleasant always willing to help whenever they can. My mam has been in 3 years now. Staff always go that extra mile for you, the atmosphere is very welcoming when you enter the home, lovely friendly pleasant place.
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Review from David C (Brother of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the time my sister was a resident ay Needham Court, she was very happy, felt safe and looked after. We as a family never thought our sister being a very private person would settle into her new surroundings, but because of all the staff particularly the management she was made to feel at home and
it was like a home from home. So clean and nicely decorated. Well appointed with a good menu at meal times. Our thanks and congratulations for our sisters care, but who unfortunately passed away whilst being admitted into the hospital.
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Review from Kerrie L (Daughter of Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My review today was of a delicate nature as my mam's health was deteriorating and the meeting consisted of social worker also NHS continuing healthcare team and district nurse. Also, the senior staff member who I have to say was very very supportive to myself throughout this meeting and raised my all
concerns for mam to reside at Needham Court. I could not have done without her.
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Review from Caroline J (Daughter of Resident) published on 17 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is such a difficult decision to place a loved one in a care home. Although my Mother was a resident for a short time, the level of compassion, empathy and genuine love of their residents shines through. My mother passed away in a dignified, comfortable and peaceful manner and all the staff could
not do enough for my Mother and our family. My Mother was valued, listened to and all of her needs were met. Thank you to all the staff at Needham Court you made the last few months with my Mother very special and to see my Mam happy with a sparkle in her eyes again we could not ask for more.
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Review from Elizabeth H (Daughter of Resident) published on 19 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I & my family are really happy with mams care. We can't thank the staff enough mam is looked after with care dignity & respect. It takes special people to do the job so well. Mam has dementia she is nearly ninety-three mam has poor appetite carers coax her to eat. Mam always looks clean happy and well
cared for. The home is always updating decor & furnishings it's spotless clean Thankyou to all the staff for the care and keeping mam happy in her last years
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Current Review Score: 9.5 (9.516)

Overview of Review Score

The Review Score of 9.5 (9.516) out of 10 for Needham Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.516 for Needham Court Care Home is calculated as follows: ( (178 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) + (4 Poors x 2) + (19 Very Poors x 1) ) ÷ 215 Ratings = 4.516
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Needham Court Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 May 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (0)

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