Brierton Lodge Care Home, Hartlepool, Cleveland & Teesside
Brierton Lodge Care Home, Hartlepool, Cleveland & Teesside
Brierton Lodge Care Home, Hartlepool, Cleveland & Teesside

Brierton Lodge provides a versatile range of care, including helping adults diagnosed with Parkinson’s disease or dementia. Other services available include respite, convalescence, nursing and palliative care.

A modern purpose-built home, Brierton Lodge has a warm interior that is enhanced by pleasant surroundings that includes mature landscaped gardens, a secure courtyard, raised flower beds, and a sensory garden.

The appetising menu is created using only fresh produce to ensure meals have the highest nutritional value. All diets are catered for.

Stimulating group and individual activities are available, including arts and crafts, knitting and dominoes. Local entertainers visit regularly, as does a visiting library.

Group: Bupa Care Homes

Person in charge: Carol Barnard (General Manager)

Local Authority / Social Services: Hartlepool Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 58 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Huntington's Disease • Parkinson's Disease • Stroke

Single Rooms: 54

Shared Rooms: 2

Rooms with ensuite WC: 56

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Brierton Lodge Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Brierton Lodge Care Home has a Review Score of 9.7 (9.680)

The Review Score of 9.7 (maximum of 10) for Brierton Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 28 Reviews over all time. This Average Rating is also the rating value for Brierton Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 19 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.68 for Brierton Lodge Care Home is calculated as follows: ( (241 Excellents x 5) + (80 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 334 Ratings = 4.68

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Brierton Lodge Care Home is based on 19 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.6 positive Reviews (58 registered maximum number of service users ÷ 5). 19 Reviews ÷ 11.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    21
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Brierton Lodge Care Home?

  • Extremely LIKELY
    25
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Brierton Lodge Care Home

  • Daughter of Resident/Service User
    10
  • Son of Resident/Service User
    5
  • Great-granddaughter of Resident/Service User
    2
  • Brother-in-law of Resident/Service User
    1
  • Cousin of Resident/Service User
    1
  • more

I find the home to be excellent for my mam's care. Staff are very good with mam. Nicely decorated and spotlessly clean. I am happy mam's in a nice home and so are family members.

How likely would you be to recommend Brierton Lodge Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Brierton Lodge Care Home responded to this review on 05 Sep 2017:

Thank you for your review. It is lovely to hear that you and your family are happy knowing that your mum is well cared for.

From the first day until Mam passed away she was very well looked after and treated with respect by all of the staff. I trusted all of the staff and knew Mam was being well taken care of 24/7. Mam was in various care homes before Brierton Lodge, but I feel they provided the best care with dignity. All of the staff were very friendly and helpful and kept me well informed on any aspect of Mam's care.

How likely would you be to recommend Brierton Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Jayne Duck, Customer Services Administrator at Brierton Lodge Care Home responded to this review on 01 Sep 2017:

I'm so sorry to hear of your loss. Please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

All the staff are welcoming and very happy to help. They take the time to discuss how my mother has been and what a pleasure she is to take care of.

How likely would you be to recommend Brierton Lodge Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Administrator at Brierton Lodge Care Home responded to this review on 14 Aug 2017:

Thank you for your review. It must be so nice to know that your mum is been well cared for and that you don't have to worry knowing that if anything was to change you would be informed and kept up to date with everything.

My cousin has been in the excellent care of Brierton Nursing Home for five years.
From her first day, she has been given the highest quality nursing care appropriate to her very complex needs.
She is always shown genuine compassion and care in her relationships and above all is treated with dignity at all times.
There is a positive ethos of calm within the building and all staff work to the highest standards.
Thank you.

How likely would you be to recommend Brierton Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jamie, National Development Manager at Brierton Lodge Care Home responded to this review on 30 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

My relative has been a resident for about 5 years. During this time I have been very impressed with the care and attention given to the residents. As I visit as least once a week, I have seen just how good the staff are. Residents are treated with dignity and are not treated like children (I have seen this happen in other care homes).

How likely would you be to recommend Brierton Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jamie, National Development Manager at Brierton Lodge Care Home responded to this review on 27 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The care my grandmother has been receiving since she relocated from another care home has been nothing short of exemplary. The staff are very attentive and have taken on board my grandmothers needs in a very professional manner. I have been very impressed with how Brierton Lodge operates in comparison to the previous facility my grandmother was transferred from. I would have no hesitation in recommending Brierton.

How likely would you be to recommend Brierton Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jamie, National Development Manager at Brierton Lodge Care Home responded to this review on 24 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My mother's care home closed down so she was moved into a home that wasn't suitable for her. She was then moved into Brierton Lodge in December last year after about 6 months in the previous home. Myself and my family are highly satisfied with the care she is now receiving the staff are very caring and treats my mother with the utmost respect. The food and accommodation are excellent. We are looking forward to the summer so we can take mother into the garden.

How likely would you be to recommend Brierton Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tom Meyer, Customer Service Administrator at Brierton Lodge Care Home responded to this review on 20 Mar 2017:

Thank you for your review. We are glad to hear she has been able to find a place she can feel at home.

Warm and welcoming home. Clean and tidy. Staff friendly and treat all residents with dignity and respect.

How likely would you be to recommend Brierton Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tom Meyer, Customer Service Administrator at Brierton Lodge Care Home responded to this review on 20 Mar 2017:

Thank you for your review. We're very appreciative of any feedback we receive. We're always glad to hear positive reviews of the staff in our homes.

Care home provides excellent service and care for residents and are welcoming to visitors. Home is very well kept.

How likely would you be to recommend Brierton Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tom Meyer, Customer Service Administrator at Brierton Lodge Care Home responded to this review on 20 Mar 2017:

Thank you for your review. We're very appreciative of any feedback we receive.

Home has lovely, welcoming atmosphere and always smells clean and fresh. Staff always friendly and helpful, nothing is too much trouble. The menu choice is extensive lots of fresh home cooked food, delicious.

How likely would you be to recommend Brierton Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Brierton Lodge Care Home responded to this review on 17 Mar 2017:

Thank you for your lovely feedback. Our duty is to make our residents feel at home, so I am pleased that the welcoming atmosphere reflects that. I will pass on your kind words to the home manager. Best wishes, The Bupa Customer Care Team.

Very nice home staff are extremely welcoming. The facilities are great. Home always smells amazing and clean. My nana was in a different home before and this one is 100 times better. I feel happy with the level of care my nana is receiving overall a lovely friendly place.

How likely would you be to recommend Brierton Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Services Administrator at Brierton Lodge Care Home responded to this review on 17 Mar 2017:

Thank you for sharing such a lovely review with us, we really appreciate it. I am so pleased that you are happy with the environment of the home and that your Nana is receiving all of the care she needs. I will pass your kind words onto the home manager. Best wishes, The Bupa Customer Care Team.

Absolutely brilliant place if ever I am in a situation where I need to go into care then please let it be here cannot fault the place or the staff very warm friendly staff nothing is to much very clean lovely atmosphere lot's of activities for the residents and guest's.

How likely would you be to recommend Brierton Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Emily Wilson, Customer Service Administrator at Brierton Lodge Care Home responded to this review on 17 Mar 2017:

Thank you so much for your kind comments about Brierton Lodge. I am so pleased that you are happy with our staff and environment. We will share your comments with the home manager. The Bupa Customer Care Team

Every single person who works in this care home from the cleaners to management go above and beyond the call of duty they are all friendly caring and nothing is too much for them. the home itself is very clean with a warm friendly atmosphere they constantly interact with the resident's and always making sure they maintain their dignity.
It's a pleasure to walk into the place.

How likely would you be to recommend Brierton Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Brierton Lodge Care Home responded to this review on 17 Mar 2017:

Thank you so much for your comments. I am so pleased you are happy with Brierton Lodge, it is our duty to provide a warm and friendly environment for not just our residents, but anyone who visits our homes. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I find Brierton Lodge Care Home to be well run with well-trained staff, the only negative is I believe like most care home they are understaffed, the carers and the nurses work very hard in some trying circumstances, I also believe the carers deserve a lot more money for the work that they do. Overall I think Brierton Lodge Care Home is the best care home for my mother-in-law.

How likely would you be to recommend Brierton Lodge Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Excellent

Jayne Duck, Customer services administrator at Brierton Lodge Care Home responded to this review on 24 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Staff helpful and friendly. All equipment supplied to help with my mother's mobility issues (rota stand purchased and new seat cushion for wheelchair) which has helped her recovery. More activities during the day would help too.

How likely would you be to recommend Brierton Lodge Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Brierton Lodge Care Home responded to this review on 12 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Brierton Lodge is the best and well run care home for my mother. All the staff, carers and nurses are well trained. hard working and above all caring and supportive of residents and family in what can be very hard and trying circumstances.

How likely would you be to recommend Brierton Lodge Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Rose Pickering, Customer Service Administrator at Brierton Lodge Care Home responded to this review on 20 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Well cared for, happy environment, could not ask for better.

How likely would you be to recommend Brierton Lodge Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Adminstrator at Brierton Lodge Care Home responded to this review on 08 Dec 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

No problems with the care my mother is receiving, she has settled in well and appears happy and well looked after.

How likely would you be to recommend Brierton Lodge Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Jayne Duck, Customer Services Administrator at Brierton Lodge Care Home responded to this review on 08 Dec 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My mum aged 104 years has been a resident of Brierton Lodge for five years. During that time she has been extremely well cared for and always treated with dignity and respect. I can not speak highly enough of the staff who are always very caring to my mum and always helpful to myself. I would have no hesitation in recommending Brierton Lodge to anyone wanting a loving and safe environment for their loved ones.

How likely would you be to recommend Brierton Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Brierton Lodge Care Home responded to this review on 08 Dec 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Staff at Brierton Lodge are friendly, professional and attentive. The rooms are clean and furnished to a high standard. My Mother-in-Law lost her speech as the result of a stroke, and the staff are able to understand her needs because they know her well and take the time to understand the non-verbal communication. We have visited at all times of the day and been made to feel welcome.

How likely would you be to recommend Brierton Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Lydia Waller, Customer Service Administrator at Brierton Lodge Care Home responded to this review on 06 Nov 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Staff are excellent ambassadors for the centre. Their professionalism, patience and caring are a credit to the home. No request is ever too much and the team always have/make time to chat and make residents feel comfortable. Rooms are clean, tidy and comfortable. Consideration is always made when meals are discussed. Support is given when required. It's always a pleasure to visit- my friend always appears comfortable and well cared for.

How likely would you be to recommend Brierton Lodge Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Lydia Waller, Customer Service Administrator at Brierton Lodge Care Home responded to this review on 24 Oct 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Very good care. Friendly staff. Caring management. Lots of activities on offer. Lovely garden. Good choice of menu but Mam peg fed. Good nursing staff.

How likely would you be to recommend Brierton Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Brierton Lodge Care Home responded to this review on 12 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Wonderful calm home with happy carers often singing in corridors and meals are great. Plenty of one-to-one activity which my Mam prefers.

How likely would you be to recommend Brierton Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Brierton Lodge Care Home responded to this review on 15 Oct 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My mother currently suffers a condition which warrants peg feeding her, although she can eat small amounts of soft food. There isn't much variety in the way of food offered and quite often the residents who can consume food normally are served 1st, meaning that she sometimes misses out on poached fish such as salmon etc. and has to eat yoghurts or mashed potato instead. She is normally offered deserts or mash and gravy which can become monotonous. I would like to think she has the same choice in the first instance rather than at the end. Other than that, she is comfortable and happy and enjoys the company of nurses and carers.

How likely would you be to recommend Brierton Lodge Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Rose Pickering, Customer Service Administrator at Brierton Lodge Care Home responded to this review on 07 Oct 2016:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

I get on well with one carer in particular we have a good rapport. I don't like to get up out of bed but look forwards to a daily chat with the activity staff. The kitchen staff cater to my daily needs and make alternative meals for me if I request something not on the menu.
I like the windows open during the day but like them closed each night. The carers know this and accommodate my needs to make me feel secure.

How likely would you be to recommend Brierton Lodge Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Lydia Waller, Customer Service Administrator at Brierton Lodge Care Home responded to this review on 26 Sep 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

In general the care home is excellent but though my mother and other residents are well looked after they seem to be fed up of being put in front of the TV each day. My mother always says she is bored, so I think that something like a sing a long or even a game of bingo every now and then would lift their day.

How likely would you be to recommend Brierton Lodge Care Home? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rachel Elliott, Customer Service Administrator at Brierton Lodge Care Home responded to this review on 20 Jul 2016:

Thank you for your review. We are pleased to hear about your experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Okay the time has arrived that you must surrender your loved one to a nursing home, it may be in the best interest of the patient but that does not make it any easier for you, what are your next steps?

A nursing home must be found, you worry about the standard of care, the accessibility, the cleanliness, the accommodation, all of which cannot be found out by the normal visit to the many varied sections of nursing homes available.

What questions should you ask, the carer to resident ratio, are there qualified staff present that specialise to your loved ones individual needs, are there activities to cater to help alleviate any boredom that could occur.

If you are fortunate to live in the north of England then look to a Bupa to run home in Hartlepool, then this will satisfy all your needs. The staff care and that is one of the most important aspects of ensuring your loved one is well looked after and happy.

Look to the awards posted to show that the home has been granted a high standard that is backed up from a leading care provider.

The home offers unrestricted access 24/7, has visiting pets welcome, enabling your loved ones to keep in touch. Additionally the home has regular visiting shows from pantomimes to singers, all arranged by a full time games organiser.

It is understandable that visiting can be distressing but when you find your loved one happy and integrated the personal stress is reduced.

My wife has been looked after now for over two years and has settled from the day she arrived from hospital saying "what a nice place this is".

How likely would you be to recommend Brierton Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Brierton Lodge Care Home responded to this review on 13 Jul 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Very happy with father's care. Also very good home manager and all the staff.

How likely would you be to recommend Brierton Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Lydia Waller, Customer Service Administrator at Brierton Lodge Care Home responded to this review on 03 May 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Brierton Lodge Care Home