Warrior Park Care Home

Queens Street, Seaton Carew, Hartlepool TS25 1EZ

Warrior Park Care Home is located on the seafront in Seaton Carew and is convenient for shops, amenities, public transport and the A19. Elizabeth Way Shopping Centre is just one mile away.

This purpose built care home provides nursing and social care for the frail elderly and mentally infirm elderly.

Accommodation at Warrior Park is provided in single occupancy rooms, some of which are suitable for sharing.

Warrior Park features TV lounges and a quiet sitting room for relaxation. Separate dining rooms, where residents can socialise at meal times, are also available. Traditional home cooked meals are served with daily choices being available. Special diets can be catered for.

The home benefits from regular visits made by an experienced hair stylist and qualified chiropodist. Complementary therapies can also be arranged.

The home offers a selection of activities for residents.

Group: Four Seasons Health Care

Person in charge: Tracy Hicks (Home Manager)

Local Authority / Social Services: Hartlepool Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 52 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Single Rooms: 52

Facilities & Services: Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Warrior Park Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for Warrior Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 65 Reviews over all time. This Average Rating is also the rating value for Warrior Park Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 25 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.347 for Warrior Park Care Home is calculated as follows: ( (368 Excellents x 5) + (300 Goods x 4) + (74 Satisfactorys x 3) + (14 Poors x 2) + (1 Very Poors x 1) ) ÷ 757 Ratings = 4.347

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Warrior Park Care Home is based on 25 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.4 positive Reviews (52 registered maximum number of service users ÷ 5). 25 Reviews ÷ 10.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Warrior Park Care Home has a Review Score of 9.3 (9.347) from 65 Reviews


Average Ratings

  • Excellent
    31
  • Good
    32
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Warrior Park Care Home?

  • Extremely LIKELY
    47
  • Likely
    17
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Warrior Park Care Home

  • Daughter of Resident/Service User
    14
  • Son of Resident/Service User
    9
  • Granddaughter of Resident/Service User
    8
  • Wife of Resident/Service User
    7
  • Sister of Resident/Service User
    5
  • more

Dad seems happy with the service, although he is irritated by the loud buzzer. There must be a more efficient client-centred approach to alerting staff to patients requiring attention. The loud buzzer is so intrusive and very jarring. The staff are friendly and the room is clean.

How likely would you be to recommend Warrior Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   4.2 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Warrior Park Care Home responded to this review on 23 Nov 2017:

Thank you for sharing your recent experience of Warrior Park Care Home. We really appreciate your feedback. Our residents’ wellbeing is our main priority and we appreciate your highlighting this point which we are happy to discuss further with you upon your next visit. We look forward to seeing you again. Take care!

The resident likes the home.
The food especially breakfast is excellent.
Visitors need to be allowed to make refreshments tea, etc.
The staff are good.

How likely would you be to recommend Warrior Park Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   2.8 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Warrior Park Care Home responded to this review on 14 Nov 2017:

Thank you, Sheila, for taking the time to let us know how we are doing at Warrior Park Care Home. Your feedback means a lot to us and we are glad to hear that your overall experience has been positive. Have a wonderful day.

Very good. My husband was very well looked after, always kept clean and turned every two hours as he was bed-ridden.
He was helped with meals. I was always made welcome and informed of my husband's condition.
Good luck to the home, they deserve it. The staff also, they were brilliant.

How likely would you be to recommend Warrior Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Warrior Park Care Home responded to this review on 24 Oct 2017:

Thank you for sharing your experience of Warrior Park Care Home. We really appreciate you taking the time to let us know how we did. Your praise and kind words inspire us to provide our residents with the best possible experiences, so it is rewarding to hear that you were so pleased with your husband's care. Take care!

Since we live away, this is only a "snap shot" of my father's care experience.
Previously we have been able to take Dad out, but now with worsening weather, this is restricted.
We hear that he cannot get to activities, but other than that he is content.
His room is clean and Dad appears to be well cared for.
The staff are helpful, considerate and passionate and aided my Dad's time in here.

How likely would you be to recommend Warrior Park Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.9 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Warrior Park Care Home responded to this review on 19 Oct 2017:

Thank you for your comments about your recent experience at Warrior Park Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

The carers and staff are very approachable and helpful. The manager is sometimes hard to get in contact with. I am pleased with the level of nursing care but sometimes find the level of cleanliness of the room not good. Stains on the carpet etc.

Bedding needing changing. It would be nice to know how often mams been changed - clothing bathed etc. So I'm not constantly asking staff and sounding like I'm nagging. Perhaps a diary entry - which I log down information for staff - which I could read and see I'm mams room.

How likely would you be to recommend Warrior Park Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Rooms

Value for Money

Average Rating:   3.5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Warrior Park Care Home responded to this review on 13 Oct 2017:

Thank you, Carole, for your comments about your recent experience at Warrior Park Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care. We're happy you found our staff to be so supportive during your experience here and welcome the opportunity to discuss your comments further. Please don't hesitate to reach out if there's anything additional we can do for you. We look forward to seeing you again soon.

It's a very lovely care home. Could do with a bigger room. Resident does not like meals.

How likely would you be to recommend Warrior Park Care Home? Extremely Likely

Overall Standard

Care / Support

Treated with Dignity

Staff

Management

Average Rating:   4.6 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Warrior Park Care Home responded to this review on 13 Oct 2017:

Thank you, Carol, we appreciate you taking the time to leave us this feedback about your recent experience at Warrior Park Care Home. Please don't hesitate to reach out if there's anything additional we can do. We look forward to your next visit. Take care!

My wife was admitted to Warrior Park Care Home, in early September 2017. We have nothing but high praise for the staff, they are very dedicated to their wards, helpful in non-care matters and willing to answer any questions.

How likely would you be to recommend Warrior Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Warrior Park Care Home responded to this review on 13 Oct 2017:

Thank you, Bryan, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with Warrior Park Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Our experience of this care home has been very good. My husband loves the food and is putting on weight. The attitude of the carers is excellent. They are helpful, caring and friendly.

How likely would you be to recommend Warrior Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   4.5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Warrior Park Care Home responded to this review on 13 Oct 2017:

Thank you for your comments about your recent experience at Warrior Park Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

Great care. My grandma is so much happier and healthier. Thank you!

How likely would you be to recommend Warrior Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Ronnie Cavanagh, Digital Marketing Executive at Warrior Park Care Home responded to this review on 13 Oct 2017:

Thank you, Faye, for your comments about your recent experience at Warrior Park Care Home. Our residents’ well-being is our main priority and it is great to hear that you were so pleased with the quality of our care.

Dad seems happy here and likes all the staff. His room could be improved.

How likely would you be to recommend Warrior Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

I have found this care home very nice, very helpful and very caring towards the residents.

How likely would you be to recommend Warrior Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Carl Duncker, Marketing Manager at Warrior Park Care Home responded to this review on 15 Aug 2017:

Thank you, Margaret, for your helpful feedback. We were delighted to hear about your positive experience at Warrior Park Care Home.

Mam has been in the home for 4 weeks and seems to be settling in slowly. Things seem to be okay.

How likely would you be to recommend Warrior Park Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.7 out of 5

My uncle seems to be very happy living in this nursing home. He gets well looked after and I feel all his needs are met. He is always clean and tidy.
He appears to be a happy person living in this home. I feel the home, the staff are all doing very well here.

How likely would you be to recommend Warrior Park Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.9 out of 5

When my husband was brought in as an emergency, we were both welcomed into the home, made sure my husband was comfortable and listened to what had to be done with his medications.

How likely would you be to recommend Warrior Park Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   3.9 out of 5

Lovely staff and extremely polite, lovely service.

How likely would you be to recommend Warrior Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.1 out of 5

Came to visit a family member for her 80th birthday celebrations and found the staff very helpful and friendly.

How likely would you be to recommend Warrior Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Staff

Management

Safety / Security

Average Rating:   4.4 out of 5

Lovely caring home which makes residents and family welcome. All staff are approachable and very friendly.

How likely would you be to recommend Warrior Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Lovely staff.

How likely would you be to recommend Warrior Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

Very good service and staff.

How likely would you be to recommend Warrior Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Helpful and experienced staff, always happy to help and the home is always clean and tidy.

How likely would you be to recommend Warrior Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I visit my sister often and the staff are really caring and friendly. It gives me peace of mind that my sister is safe and well cared for.

How likely would you be to recommend Warrior Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

My elder sister is a resident and I visit several times a week.
The staff and manager are very friendly and my sister receives good care.
Alos the administrator is very helpful.

How likely would you be to recommend Warrior Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Good standard of care.

How likely would you be to recommend Warrior Park Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

Very pleasant place to be.

How likely would you be to recommend Warrior Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Really happy with the care my mam is receiving at Warrior Park - ask for anything and it is done as soon as possible. She is kept nice and clean and well dressed. The food is also of a good standard and nicely varied. Plenty of drinks during the day. Her room is kept nicely too. The staff are very attentive which is reassuring to us, her family. Thank you.

How likely would you be to recommend Warrior Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Staff understand the needs of service users well and respond accordingly.

How likely would you be to recommend Warrior Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

No activities or trips out for service users. Understaffed in the care home.

How likely would you be to recommend Warrior Park Care Home? Neither Unlikely or Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   2.6 out of 5

My father has been in Warrior Park approximately 2 years.
Have always found the staff to be very interactive with everyone and have no complaints whatsoever about my father's care.

How likely would you be to recommend Warrior Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

Nice home with lovely staff.

How likely would you be to recommend Warrior Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

Staff always seem helpful and understanding.

How likely would you be to recommend Warrior Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.6 out of 5

It is a very friendly and relaxing home. My friend is looked after really well. Her needs are well catered for and there is never anything that the home will not do. They make the patients comfortable as well as making visitors feel welcome.

How likely would you be to recommend Warrior Park Care Home? Likely

Overall Standard

Facilities

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.6 out of 5

I find the staff are very helpful to my sister. My sister seems quite happy to be in this home. She was poorly a few days ago and they were very caring towards her.

How likely would you be to recommend Warrior Park Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

My sister calls Warrior Park her home, which means she is settled and happy. We feel any problems we have, get listened to and acted upon.

How likely would you be to recommend Warrior Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

My mother transferred from hospital to the home just over a week ago. She has settled well and looks a little bit more herself. She appears to be well looked after, clean and tidy, eating all her meals and nice and calm in her new environment. Staff have been helpful in helping her to adjust during this difficult time.

How likely would you be to recommend Warrior Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Care very good. Nothing too much trouble for any staff, receives excellent care day and night.

How likely would you be to recommend Warrior Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My mother has been a resident of Warrior Park for 9 months and is very happy and comfortable there. At first, I was very worried about her going into care and did everything possible to try to avoid it, but it was inevitable. From day one the staff at Warrior Park have been fantastic with her. Always cheery, supportive and respectful, mam's needs are constantly met.
The manager and carers are always available to talk to, relatives are welcome to visit day or night and can even ring to speak with their loved ones, or use skype or email to keep in touch. For the first time in years, I've been able to step back and relax a little. I feel as though I have my life back and I am able to enjoy much more quality time with my mam, rather than constantly worrying about looking after her.

This care home has got it right! The manager and her team are true gems.

How likely would you be to recommend Warrior Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Carol service took place but I arrived late. Dad had been singing Silent Night and kids from school sang Silent Night. He enjoyed it and had a cup of tea afterwards.

How likely would you be to recommend Warrior Park Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

I am happy with the care my mum receives.

How likely would you be to recommend Warrior Park Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

My great aunt moved to Warrior Park Care Home in 2014 after being diagnosed with Alzheimer's and no longer being able to cope at home despite a care package being put in place. She was under DoLs order and the whole situation was very distressing for us all including my great aunt.
Her care in Warrior Park Care Home has been first class from day one. The staff loved and cared for her and she became part of another family. She was safe and supported. All the staff went out of their way to make sure her needs were catered for. My great aunt died on 28th October 2016 after a very short stay in hospital where she was even visited by the manager and two of her favourite carers. We can never repay the staff for their love, care and support to both my great aunt and us as a family. We knew she was safe and with Alzheimer's it is always a worry. Thank you all.

How likely would you be to recommend Warrior Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Taking excellent care of my nanna and very homely. Staff are very friendly to visitors and approachable.

How likely would you be to recommend Warrior Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Pleased with the care my wife is getting. The staff are kind and caring, nurses, senior carers and activities lady are excellent.

How likely would you be to recommend Warrior Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Since the appointment of the new activities coordinator, I have been very impressed with the amount of activities she has managed to do with the residents.

How likely would you be to recommend Warrior Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   4.1 out of 5

I was really pleased with the personal care given to my husband following a comment to the manager. He looked really smart the next day.

How likely would you be to recommend Warrior Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

I feel that my mother is well looked after. She is always clean and tidy when I visit. She enjoys all her meals that I see her eat. As her daughter, I feel she is happy and safe in her environment. The staff are all approachable and make sure she is alright.

How likely would you be to recommend Warrior Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Very, very happy with my husbands move to Warrior Park Care Home.

How likely would you be to recommend Warrior Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

My sister has been a resident at this home for five weeks now. My sister had spent a lot of time in hospital before coming into this home. She was unable to return to her own home. She is now fully reliable on care and is wheelchair bound. My sister was most distressed and slowly deteriorated before she came to this home. We now see a great improvement in her, she is more settled and her health is improving. The staff are very caring and treat her with dignity. We can visit at any time and are made most welcome. I am so pleased with her progress.

How likely would you be to recommend Warrior Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My sister has settled in and improved since coming here from hospital. The staff are very accommodating.

How likely would you be to recommend Warrior Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

The home has a wonderful calm, friendly and professional atmosphere as soon as you enter. Initially we were concerned that my aunt who had a long stay at hospital would not settle. Within a week it became evident that not only had she settled, but that she was receiving first class treatment in this wonderful establishment. We are so relieved to have found such a fantastic place for her to live.

How likely would you be to recommend Warrior Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Standards have vastly improved over the last decade. My mother was admitted in 2007 and gradually it has reached its current level. Carers are attentive and familiar with my mother's needs and her various moods! I find them pleasant always. I think she loves them as family.

How likely would you be to recommend Warrior Park Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.7 out of 5

We have been very impressed with the staff they are very friendly always cheerful and very caring, not just for residents but also their families. Mum always looked well kept with co-ordinating clothes and hair clean and tidy. The best recommendation came from mum. Would you two mind if I stay here because everyone is lovely. They are always coming in to see if I'm OK. I like it here. That was very comforting for us because she had never wanted to go into a home.

How likely would you be to recommend Warrior Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Extremely caring staff at all times. Nothing is ever a trouble.

How likely would you be to recommend Warrior Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Warrior Park meets the needs of residential EMI and nursing care with the utmost professional and caring conditions for its patients, a beautiful and calm setting, it is without doubt one of the best homes in Hartlepool. My mum has been cared for here for seven years and her family have been very impressed with her care. I would have no hesitation in recommending them to family and friends.

How likely would you be to recommend Warrior Park Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

This is my first visit, staff seem kind and friendly, willing to offer help.

How likely would you be to recommend Warrior Park Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.1 out of 5

Warrior Park is a dedicated team of carers, nurses etc who provide an outstanding amount of not care but love for my nana and are a team I trust and know. From the start my nana has been settled and has always been happy in herself (and her face always lights up with the staff). The team explain all things to the family and feel they have become my nanas second family.....10/10!!

How likely would you be to recommend Warrior Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   5 out of 5

My brother appears to be reasonably happy and well cared for.

How likely would you be to recommend Warrior Park Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.1 out of 5

Friendly atmosphere, pleasant environment, person centered carers.

How likely would you be to recommend Warrior Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Staff

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.9 out of 5

Very good, short but sweet.

How likely would you be to recommend Warrior Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

First visit, very pleased with mother's care, friendly, clean atmosphere.

How likely would you be to recommend Warrior Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

Kind, helpful staff!

How likely would you be to recommend Warrior Park Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

Large improvement in general appearance and conduct of staff. Would appear changes have come from the top and filtered down to care staff. No problems in past six months any minor complaints mentioned to staff are dealt with straight away.

How likely would you be to recommend Warrior Park Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.9 out of 5

Really pleased with all information given.

How likely would you be to recommend Warrior Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Mum has been here nearly 7 years very satisfied with her care.

How likely would you be to recommend Warrior Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

The review from my mums care with carers and social workers was very satisfactory. All doing a great job.

How likely would you be to recommend Warrior Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

The staff are very caring and the residents are always treated with respect. The home is always clean and well kept. I am happy with the level of care that is given and think the care staff do a good job. I think there is room for improvement on the activities side, I would like to see a wider range of activities.

How likely would you be to recommend Warrior Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.1 out of 5

Gail Starling, Home Manager at Warrior Park Care Home responded to this review on 16 Feb 2016:

Hi Vicky, thank you for taking the time to review Warrior Park - we appreciate all comments and feedback. I'm delighted to read such kind words about our team and the care provided to your relative. In terms of activities, since your review we have created a planned activity schedule that will be implemented by our Personal Activities Leader. We will also be launching a brand new hair salon in the next few weeks. If you want to talk more about any activities you'd like to see introduced in the home then please don't hesitate to get in contact with me. Thank you again, Gail.

My dad is a 92 year very frail gentleman. His previous home was under closure by the CQC and we were told on the 21st December he was to move by 15th January. As you can imagine this was distressing not only for my dad but also us as a family. The manager went out of her way, by giving up her day off on a Saturday to ensure dads admission went smoothly. I cannot fault any member of staff we have come into contact with, all of whom have shown to be caring, compassionate and competent. Within three days of dad being there the staff had developed good relationships with dad and ourselves, the family. He has been shown lots of warmth and kindness, something that was greatly lacking in his previous care home. I cannot fault our experience in this home to date and I am sure the dedicated team will continue to excel. I am in the profession personally holding the role of Home Manager in a local competitor home and therefore am aware of what good quality care is. Dad had nothing but excellent quality care. I would highly recommend this home.

How likely would you be to recommend Warrior Park Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Submit a Review for Warrior Park Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

There are currently no awards/recognitions posted yet for Warrior Park Care Home

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Warrior Park Care Home