Barchester Newlands Care Home

Huge thanks to Kim and her amazing staff for the thought & care they give daily to my brother,a permanent resident now for nearly 1 year.Following his life changing stroke 15 years ago family finally have peace of mind as well as my brother (only 61 yrs) he is in a safe,caring environment.All staff,carers, domestic,nurses,cooks personally manage his needs . Excellent activity schedule which family always enjoy.. The new refurbishment is lovely and special thanks for the visitor coffee machine & daily cakes etc..Thank You.. Newlands Care Home xx

My mother was recently moved to the dementia unit and I was apprehensive about this decision, but am pleased to say this was the right move. The staff are all excellent, lovely and very caring. This was reinforced by my mum telling me, I needn't worry about leaving her there as all the 'girls' were lovely and took good care of her. I feel totally confident that she is receiving the best care possible. Thank you

Staff are lovely and helpful, kind about welcoming our family in, and we couldn't thank them enough. Laundry service could be improved.

Was happy with all the care for my mother-in-law all the staff were lovely gonna miss popping in made some lovely friends.

I was really pleased with the care my mam received and all staff were nice and always friendly. Thank you.

Thank you all x.

Thank you for everything.

Staff and management are exceptional they cared with compassion and dignity towards my dad. Staff so helpful, nothing any trouble to them. As his daughter I couldn't of wished for better care in the short time he was there before his passing. So grateful to them all.

My mum was cared for brilliantly by Newlands Care Centre. Her physical and medical needs were always attended to, and just as importantly, the emotional needs as well. The staff were able to give her compassionate and gentle interation and she was able to join in activities and even go on days out. I'll always been grateful for how well she was looked after. Every staff member I came across genuinely cared.

Just time of visiting, and the first impression was that this was a place of the finest decoration, comfort all round, for the visitors and the residents. Staff extremely friendly and helpful, nothing too much trouble. When I reach that stage in my life when I need all round care, this place is where I would want to be.

We were 'wary' about care homes at first, but once we had a pre-brief wit the care home manager our worries were soon put at ease, all the staff displayed empathy + care, from the reception staff, to the cook, all lovely people, my mother in laws room was cosy, her final days were comfortable, + she was at ease.

My mother passed away peacefully on the 9th November in Barchester Newlands Care Home. She had cancer but the care received meant that she was comfortable right to the end. I would like to thank all of the excellent team for their faultless efforts and care during her time there. We will always be very grateful to the managers, nurses, carers, cleaners, caterers and other support and admin staff. Thank you.

Mum had a great stay, no issues. I visited every day, four - five times. She was very happy, the carers were excellent and Mum had a great stay. I would not hesitate to use Barchester Newlands Care Home again.

My relative is comfortable and cared for. Clean and friendly.

Can not fault care given from staff on the unit.

Great home with great staff, who are always really friendly and helpful with residents and visitors.

My lovely mum spent just short of two weeks at this lovely care home. She was treated very well. Looked after with dignity. The staff were lovely to deal with and nothing was a bother for them. The staff were very caring towards all my family during a hard time.

As an overall unit, the carers look after our dad with compassion, dignity and kindness. I have been approached by a higher member of staff and been told incorrect information which I am led to believe is incorrect.

We have had a really positive experience since my grandfather arrived at Barchester Newlands Care Home. The staff are so kind and caring. The home itself is clean and the food is very good quality. We are really impressed so far with all the staff and the home itself.

My husband is very well cared for in Lakeland unit. He always looks very clean, nicely dressed and beautifully shaved. No complaints about his care whatsoever, the staff, without exception, are caring and very efficient. My only worry is now I am 80, I worry about the 84-mile round trip. With winter coming on, the drive will be more difficult. I hope he can get moved. It is only the distance, I don't think he can get better care anywhere. Thanks everyone.