Barchester Newlands Care Centre, Workington, Cumbria
Barchester Newlands Care Centre, Workington, Cumbria
Barchester Newlands Care Centre, Workington, Cumbria

In its central location in Workington, Newlands gets the best of both worlds; plenty of local amenities yet within easy reach of the beautiful Lake District and the scenic Solway Coast. This purpose built centre benefits from a high standard of d├ęcor, landscaped gardens and the most modern facilities to welcome residents, relatives and friends. They provide first-class 24-hour nursing care and also offer support to people with physical disabilities.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. And dedication can be seen across the board - in the cooking, hospitality and organising activities for their residents.

Professionals think you'll find they're ideally suited to meet your needs now and in the future to ensure you get the most from your retirement years.

Why not arrange a visit and see for yourself!

Group: Barchester Healthcare Ltd

Person in charge: Melissa Harker (Manager)

Local Authority / Social Services: Cumbria County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Sensory Impairment

Specialist Care Categories: Alzheimer's • Challenging Behaviour

Admission Information: Ages 18+.

Single Rooms: 50

Rooms with ensuite WC: 33

Facilities & Services: Palliative Care • Day Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on Barchester Newlands Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 12 Jan 2018

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Reviews

9.6 Barchester Newlands Care Centre has a Review Score of 9.6 (9.592)

The Review Score of 9.6 (maximum of 10) for Barchester Newlands Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Barchester Newlands Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.692 for Barchester Newlands Care Centre is calculated as follows: ( (77 Excellents x 5) + (27 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 107 Ratings = 4.692

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.9 Points relating to the number of positive Reviews for Barchester Newlands Care Centre is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 9 Reviews ÷ 10 Target = 0.900

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Newlands Care Centre?

  • Extremely LIKELY
    9
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Newlands Care Centre

  • Daughter of Resident/Service User
    3
  • Husband of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • Resident / Service User
    1
  • Sister-in-law of Resident/Service User
    1
  • more

First class service.

How likely would you be to recommend Barchester Newlands Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

In increasingly difficult times in elderly social care, I have nothing but praise for this Barchester Home at Newlands Park, Workington. The dedicated team of nurses and carers have treated my mother (dementia patient) with gentle compassion while affording her the dignity, her 84 years requires. The EMI ward is light and airy with access to enclosed gardens (safe and pleasant). There are varied activities on a group and individual levels and a mini-bus for excursions. Excellent, approachable management.

How likely would you be to recommend Barchester Newlands Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I find the staff and the home cater for my husband's needs.

How likely would you be to recommend Barchester Newlands Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My family and I find Newlands homely and welcoming, the care is exceptional and all the staff go above and beyond their normal duties, nothing is too much trouble.

How likely would you be to recommend Barchester Newlands Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very pleased with the care my husband receives. It's very outstanding and I have no complaints with Barchester Newlands Care Centre.

How likely would you be to recommend Barchester Newlands Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mother, now a centenarian, who had lived independently until 98, found the initial transition from independence to being part of a cared for environment a shock. However, the staff's attitude to her, made her realise that it was a sensible decision and move, at her then 98 years of age. We as a family have no doubts that our choice of home was correct nearly 3 years ago and remains so today. The choices in the boxes below indicate our judgement of Newlands. Having not had Mother in any other such home we cannot judge against other establishments but can draw from the experience of occasional visits to other homes over the years. Good selection indicates what we would like to achieve if she was with us, the excellent selections to reflect our views on Newlands. Family and friends who occasionally travel to visit Mother all remark on the excellence of the staff and cleanliness. Value, a motive subject for any family which has to pay, government policy dictates.

How likely would you be to recommend Barchester Newlands Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

The care in this home is outstanding. The residents are given more than expected; support respecting their dignity and nothing is too much for any of the staff, no matter what their role. All residents are treated with respect and everyone goes out of their way to make the families visiting feel welcome.

We are kept well informed of any incidents, updated monthly on reports and changes in every aspect of care. The staff ring and explain any new items that might appear in a report so the family are prepared before it is written and sent out. The family is excellent and valued by us all.

How likely would you be to recommend Barchester Newlands Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad has been in the Lakeland Unit in the Newlands Care Centre for 2 years now as we were unable to care for him at home any longer. His condition has deteriorated throughout his stay and staff have really adapted to his needs. Staff and management are quick to address any of our concerns and do everything they can to maintain my dad's safety, dignity and well-being.

Unfortunately, it is a very difficult job and at times, it is noted more staff are required as they simply cannot keep up. Extra safety equipment would be most helpful eg. up to date hoist - wheelchairs - bed monitor equipment and CCTV: as staff can't be everywhere at once and need to be able to see all the residents at all times to enable them to keep everyone, including themselves, safe.
More recliner chairs are needed and perhaps a few extra hours worked by domestics because the toilet facilities and dining area are constantly being messed up by the residents.

Please note - the staff are very hard working and caring and I could easily name at least 8 members of staff that I would grade as exceptional on the Lakeland Unit - unfortunately they are overworked and underpaid and will be forced to look elsewhere if improvements to help them are not made. Without your loyal caring staff on the Lakeland Unit, I am sorry to say the facilities and the overall standard would be very very poor. The staff are what is keeping it going - so treat them as well as they are treating my dad. Many thanks.

How likely would you be to recommend Barchester Newlands Care Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

The care given is most satisfactory in every way food is very good staff are very helpful in every way that is all I can say.

How likely would you be to recommend Barchester Newlands Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

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Care Home Idol 2016

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