Barchester Newlands Care Home

Newlands Park, Workington CA14 3NE
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9.6 58 Reviews
  • Barchester Newlands Care Home, Workington
In its central location in Workington, Newlands gets the best of both worlds; plenty of local amenities yet within easy reach of the beautiful Lake District and the scenic Solway Coast. This purpose built home benefits from a high standard of décor, landscaped gardens and the most modern facilities to welcome residents, relatives and friends. They provide first-class 24-hour nursing care and also offer support to people with physical disabilities.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. And dedication can be seen across the board - in the cooking, hospitality and organising activities for their residents.

Professionals think you'll find they're ideally suited to meet your needs now and in the future to ensure you get the most from your retirement years.

Why not arrange a visit and see for yourself!
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Care Provided by Barchester Newlands Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1160

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Newlands Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Kim Whelan (Manager)

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (54)
  • Single Rooms with Ensuite Wet Room (15)

Barchester Newlands Care Home Reviews (58)

9.6

Barchester Newlands Care Home has a Review Score of 9.6 (9.551) out of 10, based on 22 reviews in the last 2 years.
Over all time Barchester Newlands Care Home has 58 reviews.

Overall Experience
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Date Published
  • 58
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Reviewer Connection to Barchester Newlands Care Home
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Total of 58, showing 41-58
Review from Susan S (Daughter-in-law of Resident) published on 14 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative is in Lakeland Unit, which is for the most challenging dementia residents. We were impressed by how quiet and calm it is. The room is large, bright and airy and overlooks the garden. When I visited him a few days after his arrival, I was surprised by how clean and happy he was. He had settled
in right away and had made himself at home. We witnessed staff interaction with him and other residents and they are proactive and have happy banter with the residents to get jobs done (that need to be done i.e. getting the resident changed).
We went to an evening meeting (cheese and wine), the General Manager explained the upcoming events and was open to suggestions to enrich the well being of the residents. Her ethos is that this is their (the residents) home and she likes it to be homely. She chatted to all the family members of residents and is very knowledgeable of all the residents and has said we can phone at any time if we have a query. We think it has a lovely atmosphere.
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Review from C H (Wife of Resident) published on 4 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband is well cared for by a dedicated team. They have many challenges on a day to day basis, which sometimes is because staffing is low, usually due to illness, which nobody can foresee.
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Review from Margaret W (Wife of Resident) published on 13 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Things have been going down in the last year but hopefully, things will pick up soon as there are a few changes in the look in the past month.
Food needs a lot of attention. Even though people don't know what they are eating and don't complain, it's not fair that the food is often cold and I think
this should change.
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Review from Pauline S (Wife of Resident) published on 30 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband had been transferred from hospital to Newlands Care Centre at Workington after a long illness, but unfortunately, he was only there about 2 1/2 - 3 weeks before passing away.
From the first day to the last, he could not have been better looked after anywhere. The staff, from handyman (who
couldn't do enough for us) to cleaners and all nursing staff and clerical. It certainly helped and when he was at the end of his life, my sons and I were cared for sympathetically.
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Review from Sheena D (Sister of Resident) published on 31 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Made to feel at home as soon as we walked in, could not ask for better. We loved the way the staff were with residents. We go every day and it's so lovely. They respect every resident. When we walk out we know our brother is in safe hands. He has settled well and smiles at all the staff when they make
a fuss of him. 100% staff.
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Review from Christine T (Wife of Resident) published on 4 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband went into care in October 2016 after it became apparent I could no longer care for him at home. He was accepted into Newlands in April this year after being in four different places. If you can be happy/content when suffering from dementia then my husband is. Now he is settled in Newlands,
the relief my family and I feel now he is in such a caring environment is immense.
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Review from Carol B (Daughter of Resident) published on 27 August 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I believe the staff you have at present are great but you need more. It is understaffed all over.
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Review from Michael R (Husband of Resident) published on 20 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife has been in Newlands since December 2017. She has always been treated with kindness and professionalism. Staff work extremely hard under, very often, difficult conditions. I have only ever seen residents treated with respect.
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Review from Jackie W (Daughter of Resident) published on 12 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have found this home to be full of kind, caring professionals who go the extra mile for their residents. It is clean, well kept and up to date. Residents are encouraged to 'personalise' their accommodation with their own things and to help them feel safe and secure. Nursing care is excellent. It
has a happy feel to it and activities are provided for residents on a regular basis. Food is fresh, nutritious and cooked on site - with special requests catered for whenever possible. As they say - 'If a well-known brand did CareHomes...'
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Review from H H (Relative of Resident) published on 24 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really pleased with the overall service. The staff are kind and helpful and always willing to go the extra mile. The food provided is good and varied. The place is always clean and tidy. Very happy really.
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Review from James Terry S (Resident) assisted by family/friend published on 27 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First class service.
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Review from P F (Daughter of Resident) published on 16 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In increasingly difficult times in elderly social care, I have nothing but praise for this Barchester Home at Newlands Park, Workington. The dedicated team of nurses and carers have treated my mother (dementia patient) with gentle compassion while affording her the dignity, her 84 years requires. The
EMI ward is light and airy with access to enclosed gardens (safe and pleasant). There are varied activities on a group and individual levels and a mini-bus for excursions. Excellent, approachable management.
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Review from V B (Daughter of Resident) published on 31 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff and the home cater for my husband's needs.
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Review from Caroline D (Daughter of Resident) published on 23 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad has been in the Lakeland Unit in the Newlands Care Centre for 2 years now as we were unable to care for him at home any longer. His condition has deteriorated throughout his stay and staff have really adapted to his needs. Staff and management are quick to address any of our concerns and do everything
they can to maintain my dad's safety, dignity and well-being.


Unfortunately, it is a very difficult job and at times, it is noted more staff are required as they simply cannot keep up. Extra safety equipment would be most helpful eg. up to date hoist - wheelchairs - bed monitor equipment and CCTV: as staff can't be everywhere at once and need to be able to see all the residents at all times to enable them to keep everyone, including themselves, safe.
More recliner chairs are needed and perhaps a few extra hours worked by domestics because the toilet facilities and dining area are constantly being messed up by the residents.


Please note - the staff are very hard working and caring and I could easily name at least 8 members of staff that I would grade as exceptional on the Lakeland Unit - unfortunately they are overworked and underpaid and will be forced to look elsewhere if improvements to help them are not made. Without your loyal caring staff on the Lakeland Unit, I am sorry to say the facilities and the overall standard would be very very poor. The staff are what is keeping it going - so treat them as well as they are treating my dad. Many thanks.

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Review from Mary H (Husband of Resident) published on 30 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care my husband receives. It's very outstanding and I have no complaints with Barchester Newlands Care Centre.
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Review from Mike M (Son of Resident) published on 30 March 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mother, now a centenarian, who had lived independently until 98, found the initial transition from independence to being part of a cared for environment a shock. However, the staff's attitude to her, made her realise that it was a sensible decision and move, at her then 98 years of age. We as a family
have no doubts that our choice of home was correct nearly 3 years ago and remains so today. The choices in the boxes below indicate our judgement of Newlands. Having not had Mother in any other such home we cannot judge against other establishments but can draw from the experience of occasional visits to other homes over the years. Good selection indicates what we would like to achieve if she was with us, the excellent selections to reflect our views on Newlands. Family and friends who occasionally travel to visit Mother all remark on the excellence of the staff and cleanliness. Value, a motive subject for any family which has to pay, government policy dictates.
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Review from Mary U (Relative of Resident) published on 28 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care in this home is outstanding. The residents are given more than expected; support respecting their dignity and nothing is too much for any of the staff, no matter what their role. All residents are treated with respect and everyone goes out of their way to make the families visiting feel welcome.


We are kept well informed of any incidents, updated monthly on reports and changes in every aspect of care. The staff ring and explain any new items that might appear in a report so the family are prepared before it is written and sent out. The family is excellent and valued by us all.

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Review from Sarah A (Sister-in-law of Resident) published on 14 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care given is most satisfactory in every way food is very good staff are very helpful in every way that is all I can say.
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Current Review Score: 9.6 (9.551)

Overview of Review Score

The Review Score of 9.6 (9.551) out of 10 for Barchester Newlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.551 for Barchester Newlands Care Home is calculated as follows: ( (171 Excellents x 5) + (59 Goods x 4) + (18 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 254 Ratings = 4.551
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Newlands Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (1)

Kim

Kim Whelan

Job Title: General Manager

Hello, my name is Kim, and I am the General Manager here at Newlands.


I have worked for Barchester since January 2019. I relocated here to Workington from County Durham. I have been a registered nurse since 1982, and I have worked predominantly in the social sector in nursing and care homes. I have a special interest in working with people who are living with dementia.


Here at Newlands, we endeavour to enhance the lives of all of our residents. We are proud of the care we offer and would be delighted to show you around our home.


I would like to introduce you to my lovely team and look forward to meeting you.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Newlands Care Home to verify any information. View our terms and conditions. Barchester Newlands Care Home has an Enhanced Service - more info.