Barchester Newlands Care Home

My dad has Lewy Body Dementia and is blind and has been in Lakeland Unit for over 2 years - the carers and nurses are brilliant - they know how to look after him well and some of them have become the second family! They are the professional experts who provide the 24-hour care dad needs - he is very well looked after.

Whenever I spoke to the on-duty nurses, they always gave an honest report on my dad's condition. This was very reassuring, knowing there was always a nurse on duty, and that fully professional help was always on hand. I can only say that I don’t think I would have found a better place for my dad to be cared for than Newlands. Thank you.

My Auntie is being well looked after. My family, including my sisters, have nothing but praise for everyone at Newlands Care Home.

My mother was given the care which we could not provide ourselves. The staff were all very caring and efficient.

Nothing has been too much trouble keeping us updated and informed at all times.

We went to an evening meeting (cheese and wine), the General Manager explained the upcoming events and was open to suggestions to enrich the well being of the residents. Her ethos is that this is their (the residents) home and she likes it to be homely. She chatted to all the family members of residents and is very knowledgeable of all the residents and has said we can phone at any time if we have a query. We think it has a lovely atmosphere.

My husband is well cared for by a dedicated team. They have many challenges on a day to day basis, which sometimes is because staffing is low, usually due to illness, which nobody can foresee.

Food needs a lot of attention. Even though people don't know what they are eating and don't complain, it's not fair that the food is often cold and I think this should change.

From the first day to the last, he could not have been better looked after anywhere. The staff, from handyman (who couldn't do enough for us) to cleaners and all nursing staff and clerical. It certainly helped and when he was at the end of his life, my sons and I were cared for sympathetically.

Made to feel at home as soon as we walked in, could not ask for better. We loved the way the staff were with residents. We go every day and it's so lovely. They respect every resident. When we walk out we know our brother is in safe hands. He has settled well and smiles at all the staff when they make a fuss of him. 100% staff.

My husband went into care in October 2016 after it became apparent I could no longer care for him at home. He was accepted into Newlands in April this year after being in four different places. If you can be happy/content when suffering from dementia then my husband is. Now he is settled in Newlands, the relief my family and I feel now he is in such a caring environment is immense.

I believe the staff you have at present are great but you need more. It is understaffed all over.

My wife has been in Newlands since December 2017. She has always been treated with kindness and professionalism. Staff work extremely hard under, very often, difficult conditions. I have only ever seen residents treated with respect.

We have found this home to be full of kind, caring professionals who go the extra mile for their residents. It is clean, well kept and up to date. Residents are encouraged to 'personalise' their accommodation with their own things and to help them feel safe and secure. Nursing care is excellent. It has a happy feel to it and activities are provided for residents on a regular basis. Food is fresh, nutritious and cooked on site - with special requests catered for whenever possible. As they say - 'If a well-known brand did CareHomes...'

Really pleased with the overall service. The staff are kind and helpful and always willing to go the extra mile. The food provided is good and varied. The place is always clean and tidy. Very happy really.

First class service.

In increasingly difficult times in elderly social care, I have nothing but praise for this Barchester Home at Newlands Park, Workington. The dedicated team of nurses and carers have treated my mother (dementia patient) with gentle compassion while affording her the dignity, her 84 years requires. The EMI ward is light and airy with access to enclosed gardens (safe and pleasant). There are varied activities on a group and individual levels and a mini-bus for excursions. Excellent, approachable management.

I find the staff and the home cater for my husband's needs.

My dad has been in the Lakeland Unit in the Newlands Care Centre for 2 years now as we were unable to care for him at home any longer. His condition has deteriorated throughout his stay and staff have really adapted to his needs. Staff and management are quick to address any of our concerns and do everything they can to maintain my dad's safety, dignity and well-being.

More recliner chairs are needed and perhaps a few extra hours worked by domestics because the toilet facilities and dining area are constantly being messed up by the residents.

Please note - the staff are very hard working and caring and I could easily name at least 8 members of staff that I would grade as exceptional on the Lakeland Unit - unfortunately they are overworked and underpaid and will be forced to look elsewhere if improvements to help them are not made. Without your loyal caring staff on the Lakeland Unit, I am sorry to say the facilities and the overall standard would be very very poor. The staff are what is keeping it going - so treat them as well as they are treating my dad. Many thanks.

I am very pleased with the care my husband receives. It's very outstanding and I have no complaints with Barchester Newlands Care Centre.