Barchester Newlands Care Home

Mother, now a centenarian, who had lived independently until 98, found the initial transition from independence to being part of a cared for environment a shock. However, the staff's attitude to her, made her realise that it was a sensible decision and move, at her then 98 years of age. We as a family have no doubts that our choice of home was correct nearly 3 years ago and remains so today. The choices in the boxes below indicate our judgement of Newlands. Having not had Mother in any other such home we cannot judge against other establishments but can draw from the experience of occasional visits to other homes over the years. Good selection indicates what we would like to achieve if she was with us, the excellent selections to reflect our views on Newlands. Family and friends who occasionally travel to visit Mother all remark on the excellence of the staff and cleanliness. Value, a motive subject for any family which has to pay, government policy dictates.

The care in this home is outstanding. The residents are given more than expected; support respecting their dignity and nothing is too much for any of the staff, no matter what their role. All residents are treated with respect and everyone goes out of their way to make the families visiting feel welcome.

We are kept well informed of any incidents, updated monthly on reports and changes in every aspect of care. The staff ring and explain any new items that might appear in a report so the family are prepared before it is written and sent out. The family is excellent and valued by us all.

The care given is most satisfactory in every way food is very good staff are very helpful in every way that is all I can say.