Barchester Newlands Care Home

Newlands Park, Workington CA14 3NE
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9.6 58 Reviews
  • Barchester Newlands Care Home, Workington
In its central location in Workington, Newlands gets the best of both worlds; plenty of local amenities yet within easy reach of the beautiful Lake District and the scenic Solway Coast. This purpose built home benefits from a high standard of décor, landscaped gardens and the most modern facilities to welcome residents, relatives and friends. They provide first-class 24-hour nursing care and also offer support to people with physical disabilities.

A team of highly-qualified and attentive staff really focus on the individual needs of residents with a tailored care plan for each person. And dedication can be seen across the board - in the cooking, hospitality and organising activities for their residents.

Professionals think you'll find they're ideally suited to meet your needs now and in the future to ensure you get the most from your retirement years.

Why not arrange a visit and see for yourself!
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Care Provided by Barchester Newlands Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1160

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Newlands Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Kim Whelan (Manager)

Admission Information

  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (54)
  • Single Rooms with Ensuite Wet Room (15)

Barchester Newlands Care Home Reviews (58)

9.6

Barchester Newlands Care Home has a Review Score of 9.6 (9.551) out of 10, based on 22 reviews in the last 2 years.
Over all time Barchester Newlands Care Home has 58 reviews.

Overall Experience
  • 41
  • 13
  • 3
  • 1
  • 0
Date Published
  • 58
  • 4
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  • 22
  • 36
Reviewer Connection to Barchester Newlands Care Home
  • 19
  • 9
  • 9
  • 4
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 58, showing 21-40
Review from Y M (Wife of Resident) published on 3 June 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
"Challenging"
Reply from Kim Whelan, General Manager at Barchester Newlands Care Home
Thank you so much for your feedback it will help us moving forward to ensure we can deliver the best experience for you and your family.
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Review from Martine H (Daughter of Resident) published on 19 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff have been incredibly supportive and I feel that my mother has received excellent care. I have felt confident and reassured that she is in good hands which makes it easier for me during the periods of time I cannot get to visit her. The care provided seems to be tailored to my mum's needs. All
of the staff I have met have been kind, caring and professional.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Newlands Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver…read more
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Review from Janet K (Daughter of Resident) published on 28 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Newlands looked after our mam for 14 months before she died at the end of May. She had vascular dementia and a very nasty cancerous wound on her leg. This eventually resulted in her being bed-bound, and totally reliant on the staff for every aspect of her daily living. Mam was cared for
so well, and treated with kindness, humour and compassion, even though at times, she could be noisy and demanding. Visiting was stressful and heartbreaking at times, as she often didn't know who we were. I would always feel comforted when I left her that she wasn't alone, and the staff would be in to see her whenever they could. I was contacted regularly if there were any new concerns. Newlands wasn't perfect, but they all did a great job under difficult circumstances. All the staff from the manager to the household cleaners, laundry and kitchen staff and the maintenance men, worked really hard, and I appreciate everything they did to make Mam's life more tolerable and comfortable.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Newlands Care Home
Condolences to you and the family at this time. Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments…read more
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Review from Bert P (Husband of Resident) published on 13 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
With the condition of Progressive supranuclear palsy, my wife was unable to receive the special care she needed in her home town. We brought her here where the staff treat her with the utmost tenderness and dignity and looked in on her frequently to enquire about her requirements. Her dietary needs
were met with food and drink, which I couldn't cater for as her full-time carer. Unfortunately, she came to Newlands Care Home in the later stages of her condition and sadly only lived 23 days despite this I am full of admiration for how the manager and staff were able to provide the comfort she needed in her final days.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Newlands Care Home
Please accept our sincere condolences to you and your family. Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive…read more
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Review from Roy P (Son of Resident) published on 30 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my mam has only been at Newlands Care Home for twelve days, I am very happy with the way she has settled in. The manager and receptionists are very friendly, helpful and welcoming. All the care team members seem very nice and helpful and show genuine care towards my mam. I'm no expert but from
what I have seen, the staff are looking after my mam very well. My mam looks clean and comfortable, it's pleasing to know shes doing well at Newlands Care Home.
Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Newlands Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more
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Review from Terence K (Son of Resident) published on 7 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was cared for in the Lonsdale Unit at Barchester Newlands Care Home during the Covid outbreak. Obviously, activities were restricted and there must have been severe staffing pressures, nevertheless, kindness and professional care were always displayed. Great effort was made to enable visits
and I was always updated on any changes in my mother's condition.
Reply from Jane Selkirk, Divisional Sales and Marketing Manager at Barchester Newlands Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more
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Review from K H (Daughter of Resident) published on 5 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very helpful and give good care, it is a shame that the industry is severely understaffed and this reflects of the service they can give with regards to days out or trips and more time for 1-1.
I applaud Newlands staff for giving their all.
Just wish they could have nicer furniture in the
lounge as guests can use this now but ut is happy and very uncomfortable.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Newlands Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more
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Review from K M (Husband of Resident) published on 5 July 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I have only been visiting the home for the past six weeks, in this time I have observed that it appears to be a very well run home with a pleasant atmosphere.
Much care and consideration has been given to my wife.
I have found all staff members regardless of their position to be extremely pleasant
and polite.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Newlands Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more
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Review from John D (Son of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother was admitted a few months ago, she has been treated with love and respect.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Newlands Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more
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Review from L H (Daughter of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
No problems.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Newlands Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more
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Review from Emma P (Daughter of Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely wonderful. Mam loves it, and the staff and management are great to talk to.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Newlands Care Home
Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver…read more
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  • Treated with Dignity
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Review from Hazel W (Wife of Resident) published on 13 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been at Barchester Newlands Care Home since March 2021 and I have to say he is really well looked after. The staff are so good at their jobs and friendly. They really have taken the time to get to know both me and my husband. I have every confidence in them. I would have no qualms in
recommending Newlands.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Newlands Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver…read more
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  • Care / Support
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  • Treated with Dignity
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Review from S B (Friend of Resident) published on 28 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing care from all the staff. They have looked after my friend for over a year now and I have nothing but praise for how they all work and care for her. Communication with me and dealing with these difficult times (Covid) have been brilliant. Everything they have in place to keep people safe is brilliant
too. Well done and thank you. The management team are exceptional. Please thank all the staff.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Newlands Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and the team that work hard to…read more
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  • Care / Support
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  • Treated with Dignity
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Review from C M (Relative of Resident) published on 18 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When accomodating visits when restrictions were lifting during Covid, members of staff were very helpful in helping us to organise visits. During an outbreak where my dad tested positive, they were very helpful in helping and putting up with our constant calls.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Newlands Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from Sheila W (Niece of Resident) published on 18 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are lovely and obliging, It's a very hard job, but they do a wonderful job.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Newlands Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from Karen N (Daughter of Resident) published on 18 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has Lewy Body Dementia and is blind and has been in Lakeland Unit for over 2 years - the carers and nurses are brilliant - they know how to look after him well and some of them have become the second family! They are the professional experts who provide the 24-hour care dad needs - he is very
well looked after.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Newlands Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver…read more
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  • Care / Support
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  • Treated with Dignity
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Review from Ernie H (Son of Resident) published on 12 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to express my thanks to all staff at Newlands Care Centre for the care they gave to my dad during his recent stay with them.
I found all the staff, managers, care assistants and on-call nurses were very helpful, courteous and polite. During any contact I had with the home, I always got
a full overview of my dad's health and physical condition from them. The care assistants were all happy to talk to me, and give an insight to how my dad was settling in, and how happy he seemed to be with them in there, and how he was responding and interacted with them, which was a joy to hear.
Whenever I spoke to the on-duty nurses, they always gave an honest report on my dad's condition. This was very reassuring, knowing there was always a nurse on duty, and that fully professional help was always on hand. I can only say that I don’t think I would have found a better place for my dad to be cared for than Newlands. Thank you.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Newlands Care Home
Thank you for your review and positive feedback regarding the team at the home. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments…read more
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Review from Peter K (Nephew of Resident) published on 12 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Auntie is being well looked after. My family, including my sisters, have nothing but praise for everyone at Newlands Care Home.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Newlands Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Value for Money
Review from Julian P (Son of Resident) published on 21 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was given the care which we could not provide ourselves. The staff were all very caring and efficient.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Newlands Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from V Y (Wife of Resident) published on 11 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Newlands have been remarkable. The care my husband has received has been outstanding, especially over the past five months during the pandemic.
Nothing has been too much trouble keeping us updated and informed at all times.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Newlands Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.551)

Overview of Review Score

The Review Score of 9.6 (9.551) out of 10 for Barchester Newlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.551 for Barchester Newlands Care Home is calculated as follows: ( (171 Excellents x 5) + (59 Goods x 4) + (18 Satisfactorys x 3) + (5 Poors x 2) + (1 Very Poors x 1) ) ÷ 254 Ratings = 4.551
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Newlands Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (1)

Kim

Kim Whelan

Job Title: General Manager

Hello, my name is Kim, and I am the General Manager here at Newlands.


I have worked for Barchester since January 2019. I relocated here to Workington from County Durham. I have been a registered nurse since 1982, and I have worked predominantly in the social sector in nursing and care homes. I have a special interest in working with people who are living with dementia.


Here at Newlands, we endeavour to enhance the lives of all of our residents. We are proud of the care we offer and would be delighted to show you around our home.


I would like to introduce you to my lovely team and look forward to meeting you.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Newlands Care Home to verify any information. View our terms and conditions. Barchester Newlands Care Home has an Enhanced Service - more info.