Bowburn Care Centre

Durham Road, Bowburn, Durham DH6 5AT
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9.8 60 Reviews
  • Bowburn Care Centre, Durham
Bowburn Care Home, formally Morgan House in the former Northumbrian mining village of Bowburn, is a new purpose-built care home for older people.

There are easy road links to nearby Durham city centre.

The care home, which specialises in residential and dementia care, has four units named after the coal seams well known in the village – Hutton, Brockwell, Low Main and Henderson.

Each 17-bedded unit has its own lounges, dining rooms and fully-equipped bathrooms with the latest facilities to ensure the health and safety of residents with limited mobility. Each bedroom has en-suite washing facilities.

Regular activities encourage residents to pursue new hobbies and maintain familiar past-times such as art and crafts, flower arranging and games. There are also visits from entertainers.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1040 – £1040
  • Self-Funded Residential Dementia Care: £1072 – £1072
  • RESPITE Self-Funded Residential Care: £1040 – £1040
  • RESPITE Self-Funded Residential Dementia Care: £1072 – £1072

These prices are only a guideline, please contact Bowburn Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Pauline Melville (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1990
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (80)

Bowburn Care Centre Reviews (60)

9.8

Bowburn Care Centre has a Review Score of 9.8 (9.831) out of 10, based on 24 reviews in the last 2 years.
Over all time Bowburn Care Centre has 60 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Bowburn Care Centre
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Review from B W (Ex Family Member) published on 2 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is beautiful. The residents are amazingly looked after, they get looked after better than I do honestly. The food is great! The activites are incredible especially making them smile and so happy. Thank you to everyone days and night carers, chefs, cleaners absolutely everyone!!
Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Thank you so much for the comments my team work very hard to ensure we give the best we can at all time.

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Review from Samantha C (Daughter-in-law of Resident) published on 20 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff really care about the residents in this home, going above and beyond at times and everyone is treated with love and respect. They are well looked after and engage in many different daily activities and day trips. Gardening, baking, bingo, quizzes, dancing, singing, reading, children and
animals visiting, to name a few. They even have a hairdresser and are treated to beauty treatments. It is clean with no foul odour that some other homes have. The families of residents are kept up to date with any needs or requirements and can visit any time or take residents out. It's nice they use social media to show them enjoying their activities.
Sometimes the staff can be a little stretched, meaning some things with hygeine, clothing ect can go unnoticed and buzzers are sounding a while before being answered. Despite that the residents are happy, well fed, bathed regular and treated as individuals. I wouldn't hesitate to place another family member in there if needed.
Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Samantha it has given us a lot of pleasure looking after your loved one from first ever meeting them as a respite then to have the pleasure of looking after them full time. You are right in staff they work very hard to ensure all are well looked after and loved as if your loved ones are our own family

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Review from C M (Husband of Resident) published on 27 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I wish to say that having experienced 2 previous homes, Bowburn comes top of the list in all aspects of what is required and expected of a care homes suitability. For my wife who is bedbound after suffering a stroke.
Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Thank you, we enjoy your company and its our pleasure to look after you lovely wife.

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Review from Kirsty B (Daughter of Resident) published on 4 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Mother has lived at Bowburn now for over 6 months and we could not rate the Care Home highly enough. From the first day we went to visit it was clear that this was where she should be. It was a difficult decision to make as a family, but it has been the best decision. Every member of the team at
Bowburn treats residents with such care and respect and ensure they maintain their dignity and are happy. It is an exceptionally well run and well organised care home where we are all made to feel welcome. Our Mother says she feels safe and so very well looked after. Thank you to all the Team from the top down, you are all amazing and we really appreciate everything you do x
Reply from Pauline Melville, Home Manager at Bowburn Care Centre

what lovely kind word thank you we try our best to ensure every one of our residents are well cared for looked after l will ensure these words of thanks are passed over to the staff

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Review from Philip H (Son of Resident) published on 4 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is currently being currently a resident in Bowburn suffering from vascular dementia, from my very first visit the staff have always made me feel at ease and welcomed us and have gone out of their way to make our visits as comfortable as possible. We do not live local to Bowburn and the fact
that you can just turn up anytime of any day has helped planning visits so much easier. i cannot speak highly enough of the staff and the home i really cant, as a family my two brothers and i have said that our mam could not be in a better home.The warmth shown to us by the staff really has touched us and Mam is always happy and you can just see she is well looked after and as happy as she can be which means so much to help what is a difficult situation for us all. I would recommend Bowburn to anybody and in my opinion it is of the highest standard along with the most caring staff.
Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Thank you for your kind words, I will ensure this is passed over to our staff, and your mam is loved and is part of our family as well

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Review from Gillian H (Daughter-in-law of Resident) published on 29 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so grateful to the team at Bowburn, they really do care.not only for their residents but for the wider family.. kind and compassionate... I truly believe we could not have found a better place for my mother in law to be cared for.
We called in today and she was tucking into a full roast beef
dinner .. all home cooked. Any restraunt pub or cafe would of been proud to serve it.
Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Thank you for your kind words Your mother in law is cared for and loved by us all, and your father in law was too he is missed by us all and so is his cakes You all as a family know what l mean by that he was a lovely Gent

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Review from R B (Daughter of Resident) published on 23 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father with advanced dementia initially went into Bowburn for respite care. It was a very difficult decision for us to make as a family. We were welcomed to visit at any time to look round before no pre arrangements needed....to see it as it is. It was clear that managers and staff were happy and
it was clear they wanted to give residents the individual care, dignity understand them for who they were. My dad's personal care was always well attended to. He spent time in the communal areas and encouraged to engage in all activities. He was so well supported to eat ...self led as much as possible. Staff were happy quite had been working there for .any years , which says a lot. It was clean , communication was great. I have been so happy with the care that Bowburn gave my dad and would highly recommend it...caring, clean , happy residents and staff.
Reply from Pauline Melville, Home Manager at Bowburn Care Centre

we are proud of what we do and St Philips care home bowburn is what we would like to think of as an extended part of our personal family, and welcome into the home Residents and there family to join us and it all way a grate honour to look after loved ones, Your Dad was a Gentleman, and it was our honour to support him thought the last stage of his life.

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Review from Alethea B (Daughter of Resident) published on 23 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family we were invited to visit the care home without an appointment. Their approach was '' take us as you find us' and after being shown around we felt confident that all the staff had each residents unique welfare at the core of their care. After two successful episodes of respite and seeing
dad seemingly unphased by the communal living , when dad' care was no longer tenable at home we were confident we had a great local option. Care is second to none. Every resident is looked after as an individual with dignity and respect. As a family we consistently witnessed kindness, tenderness and patience. Staff had to adapt to the ever changing capabilities and health needs of our lovely dad . They supported Dad through these transitions and also eased us, his family through these new unchartered waters. His end of life care was communicated sensitively and clearly and our whole family felt 'looked after' . The staffs reaction to our loss showed us that they truly cared. Thankyou
Reply from Pauline Melville, Home Manager at Bowburn Care Centre

I am very over whelmed with your kind word for my home and our staff l am proud of the staff in bowburn and thank you for letting us be the home to care for your dad and support his journey, as well as supporting you all as part of our St Philips care Home in Bowburn family

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Review from Tim B (Son of Resident) published on 22 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to you all for the care and respect you have shown our dear dad throughout his time with you, and the continuing compassion you have shown our family. You really are a wonderful team.
Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Thank you for the review and your kind words and it was our pleasure to look after your dad

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Review from C S (Friend of Resident) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend is so happy in bowburn, joins in the activity's, The home is clean fresh smelling and the staff I have met are lovely. As you walk past the kitchen on the ground floor you can see how clean it all is, also the menu is displayed for visitors to see
Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Thank you for the lovely review l will ensure all staff are aware of the lovely comments

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Review from D U (Son of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We would like to express our deepest gratitude to the incredible team at Bowburn Care Home for the exceptional care and compassion shown to our beloved dad during his 8-year stay with you. As a family, we were fortunate to witness firsthand the love and dedication that the four particular carers and
all the other staff involved with Dad, poured into their work every single day.
Throughout his journey with dementia, our dad was treated with dignity, patience, and an abundance of kindness that brought us immense comfort. It was clear that every interaction was filled with genuine care, and the relationships formed were truly special.
We would also like to extend our heartfelt thanks to the care home manager, for her professionalism, dedication, and unwavering commitment to providing outstanding care. Under her leadership, Bowburn Care Home has been a place of comfort, compassion, and excellence for our dad and many others.
Reply from Pauline Melville, Home Manager at Bowburn Care Centre

I would like to say thank you for this lovely review, your dad was a lovely gentleman, and it was our pleasure to look after him for as long as we did.

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Review from K M (Daughter of Resident) published on 21 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Dad was placed in Bowburn Care Centre in November 2017 with vascular dementia. The staff are all very friendly and caring and built up a friendship with most of them, they treated Dad like their family which was lovely to see. As the years passed, Dad became unaware of any of us and didn't respond to
me calling him "Dad" which was heartbreaking but calling him his name he responded to, so I just accepted that. His care was always very good, kept him looking clean, well groomed and he was happy. As the years passed, he declined more and more and end of 2024, he was at the end stage of dementia which he stopped eating and drinking and was in bed and the staff always made sure he was comfortable and not in pain. The staff were amazing with him, he was looked after immensely and made his last days nice and dignified, we were with him right until his last breath and the staff could not have helped us any better. We were offered refreshments and support, they all were amazing until the end which was lovely.
Reply from Pauline Melville, Home Manager at Bowburn Care Centre

It was a pleasure to look after your dad, thank you for your kind words and l will ensure these are passed to all staff.

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Review from J B (Daughter of Resident) published on 3 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service, kind and understanding. Food and beverages high quality.
Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Thank you for your lovely review, l will ensure staff are aware of this.

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Review from Pauline L (Daughter of Resident) published on 27 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mam came into Bowburn Care Centre after a fall and hospital stay, it is clean, airy and provides a relaxed and safe environment. All the staff have been approachable, kind and efficient. Many thanks to all at Bowburn Care Centre.
Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Pauline, thank you for your kind words and it was our pleasure to look after Mam while in our care.

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Review from Denise B (Daughter of Resident) published on 27 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so relieved that we found a facility as good as Bowburn Care Centre for my 90-year-old father. My brother and myself do not live in the area so we were worried about what to do. The care team at Bowburn put us completely at ease. Just watching how the carers interact with each other and the patients
was very reassuring. This is a kind, caring environment for anyone with problems to live in.
Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Denise, just want to say thank you for your kind words, staff work very hard in Bowburn and they treat everybody as if they were family.

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Review from Carol W (Niece of Resident) published on 20 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Uncle came to live with yourselves after several weeks in hospital. Staff are beginning to build relationships with him and organise his day around activities of his choices, engaging him to be independent as allows for his his own safety. He is looking forward to warm weather to get out in the garden.
From reception staff, activities coordinators and staff on his unit and managers and cleaners, all keep us informed of his presentation and all pleasant and approachable and nothing is a bother. Thank you.
Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Carol, thank you for this lovely feedback for the home and for the staff, we do our best with everything we do within the home.

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Review from Mark N (Son of Resident) published on 6 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience with the home and staff has been no less than perfect. All staff are great, home is immaculate. Mam says food is great. Well done to all at Bowburn Home.
Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Hi, thank you for your comments, l will feed this back to the staff. l am pleased that you are happy with all the care and home.

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Review from Peter N (Husband of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy that my son and I chose this care home. The staff are caring and supportive. The home is clean and tidy and my wife is definitely in the right place. Food is good.
Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Thank you so much for your comments. l will give this lovely review to the staff, we are so pleased you're happy with all care and the environment your loved one is in.

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Review from J F (Daughter of Resident) published on 15 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father came to this home on end-of-life and was only here for one week. In that week, he was well looked after and made very comfortable. The home and staff looked after us every time we visited him, especially the night before and the morning he died.
Would like to thank the home and all the staff
for everything they did for him and us in that week.
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Review from Debbie I (Daughter of Resident) published on 7 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has just returned from her second respite week at Bowburn Care Centre - this five-star facility has been my saviour. The staff are incredible - so positive and friendly. The home is spotless and always has a wonderful smell. The food is excellent, and the kitchen is pristine. I can't say enough
about this care home. It's fabulous. Always a joyous experience for my mother.
Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Debbie, thank you for your review, and l will ensure your comments are given to the staff.

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Current Review Score: 9.8 (9.831)

Overview of Review Score

The Review Score of 9.8 (9.831) out of 10 for Bowburn Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.831 for Bowburn Care Centre is calculated as follows: ( (238 Excellents x 5) + (44 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 284 Ratings = 4.831
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bowburn Care Centre is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Sep 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Pauline

Pauline Melville

Job Title: Home Manager

Pauline is our brilliant home manager at Bowburn. She is very experienced and passionate about delivering first-class care to all our residents.

Frequently Asked Questions about Bowburn Care Centre

What types of Care is Bowburn Care Centre registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Alcohol / Drug Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Bowburn Care Centre have?

There are 80 Single Rooms.

What are the Facilities & Services at Bowburn Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bowburn Care Centre to the centre of Durham?

3.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bowburn Care Centre to verify any information. View our terms and conditions. Bowburn Care Centre has an Enhanced Service - more info.