These prices are only a guideline, please contact Bowburn Care Centre to find out the exact price for your requirements.
Bowburn Care Centre has a Review Score of 9.9 (9.862) out of 10, based on 22 reviews in the last 2 years. Over all time Bowburn Care Centre has 58 reviews.
Review from C M (Husband of Resident) published on 27 June 2025
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Reply from Pauline Melville, Home Manager at Bowburn Care Centre
Thank you, we enjoy your company and its our pleasure to look after you lovely wife.
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Review from Kirsty B (Daughter of Resident) published on 4 June 2025
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Reply from Pauline Melville, Home Manager at Bowburn Care Centre
what lovely kind word thank you we try our best to ensure every one of our residents are well cared for looked after l will ensure these words of thanks are passed over to the staff
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Review from Philip H (Son of Resident) published on 4 June 2025
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Reply from Pauline Melville, Home Manager at Bowburn Care Centre
Thank you for your kind words, I will ensure this is passed over to our staff, and your mam is loved and is part of our family as well
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Review from Gillian H (Daughter-in-law of Resident) published on 29 May 2025
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Reply from Pauline Melville, Home Manager at Bowburn Care Centre
Thank you for your kind words Your mother in law is cared for and loved by us all, and your father in law was too he is missed by us all and so is his cakes You all as a family know what l mean by that he was a lovely Gent
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Review from R B (Daughter of Resident) published on 23 May 2025
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Reply from Pauline Melville, Home Manager at Bowburn Care Centre
we are proud of what we do and St Philips care home bowburn is what we would like to think of as an extended part of our personal family, and welcome into the home Residents and there family to join us and it all way a grate honour to look after loved ones, Your Dad was a Gentleman, and it was our honour to support him thought the last stage of his life.
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Review from Alethea B (Daughter of Resident) published on 23 May 2025
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Reply from Pauline Melville, Home Manager at Bowburn Care Centre
I am very over whelmed with your kind word for my home and our staff l am proud of the staff in bowburn and thank you for letting us be the home to care for your dad and support his journey, as well as supporting you all as part of our St Philips care Home in Bowburn family
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Review from Tim B (Son of Resident) published on 22 May 2025
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Reply from Pauline Melville, Home Manager at Bowburn Care Centre
Thank you for the review and your kind words and it was our pleasure to look after your dad
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Review from C S (Friend of Resident) published on 31 March 2025
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Reply from Pauline Melville, Home Manager at Bowburn Care Centre
Thank you for the lovely review l will ensure all staff are aware of the lovely comments
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Review from D U (Son of Resident) published on 30 January 2025
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Reply from Pauline Melville, Home Manager at Bowburn Care Centre
I would like to say thank you for this lovely review, your dad was a lovely gentleman, and it was our pleasure to look after him for as long as we did.
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Review from K M (Daughter of Resident) published on 21 January 2025
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Reply from Pauline Melville, Home Manager at Bowburn Care Centre
It was a pleasure to look after your dad, thank you for your kind words and l will ensure these are passed to all staff.
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Review from J B (Daughter of Resident) published on 3 July 2024
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Reply from Pauline Melville, Home Manager at Bowburn Care Centre
Thank you for your lovely review, l will ensure staff are aware of this.
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Review from Pauline L (Daughter of Resident) published on 27 June 2024
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Reply from Pauline Melville, Home Manager at Bowburn Care Centre
Pauline, thank you for your kind words and it was our pleasure to look after Mam while in our care.
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Review from Denise B (Daughter of Resident) published on 27 June 2024
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Reply from Pauline Melville, Home Manager at Bowburn Care Centre
Denise, just want to say thank you for your kind words, staff work very hard in Bowburn and they treat everybody as if they were family.
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Review from Carol W (Niece of Resident) published on 20 February 2024
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Reply from Pauline Melville, Home Manager at Bowburn Care Centre
Carol, thank you for this lovely feedback for the home and for the staff, we do our best with everything we do within the home.
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Review from Mark N (Son of Resident) published on 6 February 2024
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Reply from Pauline Melville, Home Manager at Bowburn Care Centre
Hi, thank you for your comments, l will feed this back to the staff. l am pleased that you are happy with all the care and home.
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Review from Peter N (Husband of Resident) published on 31 January 2024
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Reply from Pauline Melville, Home Manager at Bowburn Care Centre
Thank you so much for your comments. l will give this lovely review to the staff, we are so pleased you're happy with all care and the environment your loved one is in.
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Review from J F (Daughter of Resident) published on 15 December 2023
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Review from Debbie I (Daughter of Resident) published on 7 November 2023
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Reply from Pauline Melville, Home Manager at Bowburn Care Centre
Debbie, thank you for your review, and l will ensure your comments are given to the staff.
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Review from Gavin I (Son-in-law of Resident) published on 1 November 2023
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Reply from Pauline Melville, Home Manager at Bowburn Care Centre
Thank you for your review, I will pass this on to the staff.
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Review from J H (Nephew of Resident) published on 6 October 2023
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Reply from Pauline Melville, Home Manager at Bowburn Care Centre
Thank you for your feedback and it was a pleasure to look after your Aunt.
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The Review Score of 9.9 (9.862) out of 10 for Bowburn Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.862 for Bowburn Care Centre is calculated as follows: ( (226 Excellents x 5) + (32 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 260 Ratings = 4.862
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Bowburn Care Centre is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Sep 2022
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Job Title: Home Manager
Pauline is our brilliant home manager at Bowburn. She is very experienced and passionate about delivering first-class care to all our residents.
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