






Bowburn Care Home, formally Morgan House in the former Durham mining village of Bowburn, is a new purpose-built care home for older people.
There are easy road links to nearby Durham city centre.
The care home, which specialises in residential and dementia care, has four units named after the coal seams well known in the village - Hutton, Brockwell, Low Main and Henderson.
Each 17-bedded unit has its own lounges, dining...
Care Provided by Bowburn Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
We do not charge top up fees,
The price(s) shown are provided by the care home. Contact Bowburn Care Centre for full pricing details and T&Cs.
Contact Bowburn Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- St Philips Care Group
- Private Owned
Person in charge
- Pauline Melville(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 40+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1990
- Last Refurbishment: 2018
- Number of floors: 2
Room Information
- Single Rooms (75)
- Single Rooms with ensuite Wet Room (75)
Visiting
- No visiting restriction in the home
Parking
- The home have parking
Bowburn Care Centre Reviews (71)
Bowburn Care Centre has a Review Score of 9.6 (9.635) out of 10, based on 23 reviews in the last 2 years.
Over all time Bowburn Care Centre has 71 reviews.
Staff are helpful, manager is approachable. Always pleasant reception staff. Any queries or problems dealt with as soon as possible. Regarding food, not sure whether cheeseburgers and chips is a suitable menu choice. Having worked as a catering manager in a care home, I would like to see more nourishing meals offered
Barbara, thank you for your lovely review and the chocolates you make.
My husband resided in Bowburn home from July 2018 to July 2019. Bowburn was the only place with a bed available in an all-male unit. I was quite happy with the home, the carers were very caring and capable and pleasant. After a few months and lack of staff, the all-male unit was integrated with the women. Happily, my husband fitted in very well and there were no issues. A few months on I could sense something wasn’t right, staff were also confused and there was an uneasy feeling amongst everyone. On July the 8th 2018 I was told to start and look for another home for my husband I was devastated. The home was beginning to have a few issues and one was that it was changing from EMI Nursing to Residential Care. I have found a lovely home for my husband and am more than happy that he is settled and content. I would like to thank Bowburn for helping my husband go from men only unit to where he is today. I wish the manager and her staff all the best for the future.
After a home visit by a senior member of staff, my husband was offered accommodation. He was welcomed by friendly, attentive staff. The most valuable asset of this home are the staff - friendly attentive, humorous and approachable!
At Bowburn Care Centre there are some great care staff working to their best without direction or support. Staff morale is really low at present within the facility. There is a shortage of qualified nurses so a lot of agency staff are being used at present. Very little to no stimulation on the dementia units during the day and none at all weekends. This has a detrimental effect on the service users' mental health wellbeing as they go into shutdown mode. Food prepared to meet service users' needs but tea time menus always seem to be a sandwich or soup. Service users seem to be given their tea wherever they are sat rather than be taken to the dining area as this is supposed to be a social activity and doesn't happen. We've been waiting for redecoration to happen on the EMI nursing unit since November 2018 - this is still not complete. Rooms are very basic. Management are not approachable. Odour issues, no toilet routines. I would not recommend this facility.
I have always been happy with the care given to my husband. Staff all very approachable. Cleanliness of the home is good and I find the 'never a smell of urine' an important issue.
This care home is well presented and the staff are very caring and look after the service users very well. My only complaint is they never offer an update on my mum's wellbeing. The nursing staff will give some information when asked but I feel our family would benefit from a meeting maybe bi-monthly, giving us updates on Mothers eating, sleeping and general well being.
My dad has settled into the home well. He appears happy. Staff are friendly and helpful. Rooms are ok, maybe a bit cramped in the lounge and dining room area for the number of residents at the moment. My dads bedroom has basic furniture, would be nice to see it upgraded to the standard of the new nursing wing. His room has a shower/wet room with toilet, sink but really very cramped and not practical for showering. Good activities and coordinators. Regular outside entertainment.
Thank you for your review, it is very reassuring to hear your dad has settled into the home, we are always striving to improve the service we provide at the home, therefore, your comments regarding the lounge and the dining room will be reviewed. With reference to your dad's room we can always look...
My dad moved into Bowburn Care Centre about one year ago after a spell in hospital. As Mum had already moved in while Dad was in hospital, the staff kindly arranged for Mum and Dad to stay together in adjacent rooms. Whilst at Bowburn they have been well looked after and supported by the kind and caring staff. As we live some distance from Bowburn it has been important for us to have complete confidence that they are being treated well. The facilities and standard of care are very good and we have always been given a warm and friendly welcome when we visit. We are confident that Mum will continue to be well-supported following the recent loss of my dad.
From the first day my uncle was settled and happy. I found every member of staff extremely kind and helpful. His bedroom was very comfortable and clean. I thought the garden in the centre was very good as you could access it from all the lounges and at the same time keep the residents safe and secure. My uncle often commented on how good the meals were and how caring the staff were. I was extremely satisfied with the care my uncle was given and would not hesitate to recommend it to anyone.
My Mam was taken when she was really poorly at Christmas and needed to go from residential to nursing care. Even though there was no space for nursing, the staff here bent over backwards to accommodate us and keep my Mam in her home. Mam saw her last day in here and the level of care and compassion from all the staff was second to none. I thank them from the bottom of my heart for the dignity shown in my mams final weeks. THANKYOU ALL VERY MUCH.
My nan developed dementia and was sadly unable to remain in her home of 60+ years, so with a heavy heart the family decided on Bowburn Care Centre as her next home. And boy was it a home! From day one, she was made to feel like a friend returning to the fold. The staff treat her with the greatest of care and compassion, many of them looking upon my nan as their own grandma. When she took poorly, she moved up nearer to the nurses, the transition was flawless and you would never know she had moved. In her final weeks, she was again treated with the highest of standards and the utmost dignity at all times. How these members of staff do it I don't know because I couldn't.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 September 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Bowburn Care Centre.
There are no upcoming events for Bowburn Care Centre.
Awards / Recognitions (1)
- 01 Feb 2017Recipient: St Philips Care Group
Accreditations
There are no accreditations posted yet for Bowburn Care Centre.
Meet the Team (1)

Pauline is our brilliant home manager at Bowburn. She is very experienced and passionate about delivering first-class care to all our residents.
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