






Bowburn Care Home, formally Morgan House in the former Durham mining village of Bowburn, is a new purpose-built care home for older people.
There are easy road links to nearby Durham city centre.
The care home, which specialises in residential and dementia care, has four units named after the coal seams well known in the village - Hutton, Brockwell, Low Main and Henderson.
Each 17-bedded unit has its own lounges, dining...
Care Provided by Bowburn Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
We do not charge top up fees,
The price(s) shown are provided by the care home. Contact Bowburn Care Centre for full pricing details and T&Cs.
Contact Bowburn Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- St Philips Care Group
- Private Owned
Person in charge
- Pauline Melville(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 40+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1990
- Last Refurbishment: 2018
- Number of floors: 2
Room Information
- Single Rooms (75)
- Single Rooms with ensuite Wet Room (75)
Visiting
- No visiting restriction in the home
Parking
- The home have parking
Bowburn Care Centre Reviews (71)
Bowburn Care Centre has a Review Score of 9.6 (9.635) out of 10, based on 23 reviews in the last 2 years.
Over all time Bowburn Care Centre has 71 reviews.
Excellent care home. My mother gets involved in the activities. Friendly staff.
Thank you for your kind words please keep an eye on our social media page as well and see more of the activities.
My father has just returned home from a 12 day stay at Bowburn Care Centre. Pleasant and friendly staff who treated my father like one of their own. Spotlessly clean and lovely food according to my father. Looked fit and healthy on his return and wouldn’t hesitate for him to return for respite care. Thank you for looking after him so well.
Thank you for your lovely kind words, we do like to try and make all our residents, our family and we look forward to seeing your father when he would like to return to us.
One slight concern is the smell in her corridor but the staff are aware and try their best to combat this.
Thank you for your review, Helen, we do try our very best. I am proud of my team at Bowburn and what they do to support residents. I hope on your return visit you notice that the concern you had is rectified.
My mother-in-law recently died whilst in the care of Bowburn Care Centre. The staff on duty showed nothing but respect and dignity which even the undertaker made a good comment about.
Can’t believe how well Dad has settled and is a different person. The staff are so nice and caring towards everybody they go out of their way to speak. Could not be happier with the home. The management team are approachable and very supportive will help with anything as well as all staff in the home. Would recommend this home to anybody.
Thank you so much for your kind words. We at Bowburn like to think we are approachable and supportive to all who visit Bowburn.
The staff, carers are excellent, very kind and friendly and couldn't ask for better. They really care about the residents and their families and it is a very clean environment. I know my mother is okay at Bowburn Care Centre and I am happy with this.
My mother has been in your care since January 2023. I can honestly ask for no better care. From walking through the door to be met by a smiling receptionist, to the manager who has shown nothing but kindness, to the wonderful carers who have shown my mother nothing but compassion. The home is spotlessly clean and the food smells delicious! I would highly recommend Bowburn Care Home.
Hello Carol, thank you for the lovely comments and l will ensure that these are passed to the staff.
My wife has been a resident at this care home for just over two months. I believe she is content to be here. I know from my observations on a near daily visit to see her that the staff are kind, supportive and sympathetic to her needs. There is a happy atmosphere on her unit and my wife continually praises the standard of meals and other food prepared for her. Although I miss her being at home with me, I am confident that she is loved and cared for by a competent team of carers. Management is open and accessible.
Thank you for your Review Graham, lovely words as well.
Excellent care facility. Staff very caring and supportive. The manager is very knowledgeable, understanding and approachable.
Thank you for taking the time to leave a positive review for Bowburn Care Centre. I will ensure the team receive your feedback.
The daily activities introduced brought life back into the residents and made a significant difference in their well-being.
Thank you for taking the time to leave such a positive review. I will ensure the team receive your feedback.
The manager and staff went above and beyond. Mum had suffered a lot from anxiety and OCD which was treated with compassion and care. Again, many thanks for making her last few weeks as comfortable as possible.
Thank you for taking the time to leave such a positive review. I will ensure the team receive your feedback.
I cannot praise highly enough the care my mam received from the staff at Bowburn Care Centre. They were caring and loving, more like a family than carers. It made Mam's passing easier for us to bear knowing she was looked after so well. They are a credit to their profession.
Carol,thank you for your very kind words for Bowburn staff, your mam was part of our family and very much loved by us all.
All the staff were kind and thoughtful and my husband was treated well. His needs were met very well. He was, however, very poorly and in the first week seemed to be getting a little better, however, he deteriorated and was unable to recover.
I felt I needed to say that we are very happy with the quality of care that my mother in law in receiving. She has been in Bowburn Care home for four years following a couple of stays in other homes. We can honestly say that she is well cared for. Today is Christmas Day and we have seen the genuine caring relationships between staff and residents. My mother in law is happy to be there, she is always clean, tidy and definitely well fed! Thank you for all that you do for our loved one.
I would like to thank you for your kind comments, this is so lovely to hear that you are seeing genuine, caring staff when you come to visit your loved one.
I am so happy with teh care home and staff. The food looks delicious. The atmosphere is happy and friendly. The activities available are excellent. My father is very well looked after. Everywhere is clean and tidy. He is clean and tidy too. The residents are treated with respect and dignity. It's a lovely place to visit.
The management and staff would like to thank you for your lovely comments.
The home is clean, comfortable and attractive. The staff are friendly and capable. This home went under new management after a problematic couple of years and the new manager has managed to achieve a Good CQC rating in their September inspection. Mam pays her own fees and we find Bowburn offers very good value, compared with other local care providers. Better funding from government and more staff, could make this and outstanding facility.
My father has been a resident of Bowburn Care Centre for respite care. From the initial home visit from the manager to my dad entering the home, everyone has been warm, welcoming and friendly and we were made to feel like part of a big family. The care home is spotlessly clean and has a lovely friendly atmosphere. All the staff treated my dad with dignity and the utmost respect and he thought they were all wonderful. I cannot praise Bowburn Care Centre highly enough.
Thank you for taking the time to leave your fantastic feedback regarding your experience with Bowburn Care Centre. I will ensure the team receive your feedback.
My father was going through end of life care and on Sunday 21st March I was sitting with him overnight, throughout the night the senior care assistant and her other carer came into the room to check on dad and when the end came they were first class in their care for him and for my mother who came down from her room to be with dad and the courtesy and kindness shown to all of the family was superb.
Thank you for sharing your feedback regarding Bowburn Care Centre. It is lovely to hear how the staff were attentive and caring to all your family during this time. I will ensure the team receive your feedback.
The care home is always clean and kept well. The residents are always clean, clothes are kept clean and they try to ensure that residents remain in their own clothes. The care home has a lovely atmosphere and staff go out of their way to make you feel welcome when you’re visiting your relatives. The care given to my relative in the care home, is of a high standard. My relative is very happy in this care home. The manager is approachable and if any problems occur, it is sorted immediately. Over the last two years, activities have been limited due to the coronavirus pandemic, however, when possible they have been able to bring in singers, which the residents have loved. They have tried to maintain bingo with the residents and exercise classes. The care home has now introduced resident meetings, to resolve any problems straight away and how best to facilitate individual needs.
Thank you very much for your complimentary review of Bowburn Care Centre. I will ensure that the team receive your positive feedback.
My mother went into Bowburn in 2017 December. She has full-blown Alzheimers. She didn't know any of us. My dad went every day to visit her and stay for his dinner. He was made most welcome. The staff were brilliant. We found mam very well looked after, and dad for that matter. Mam died in hospital in October. We cannot thank the staff of Bowburn enough for taking such good care of her especially through lockdown when we could not visit.
I would like to take this opportunity once again to offer our condolence to you and your family. Your mam was loved by staff and so was your dad, it was also a joy to see them together and how committed your dad was to your mam. He loved her very much, thank you for your lovely review on our home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 September 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Bowburn Care Centre.
There are no upcoming events for Bowburn Care Centre.
Awards / Recognitions (1)
- 01 Feb 2017Recipient: St Philips Care Group
Accreditations
There are no accreditations posted yet for Bowburn Care Centre.
Meet the Team (1)

Pauline is our brilliant home manager at Bowburn. She is very experienced and passionate about delivering first-class care to all our residents.
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