Bowburn Care Centre

Durham Road, Bowburn, Durham DH6 5AT
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9.9 58 Reviews
  • Bowburn Care Centre, Durham
Bowburn Care Home, formally Morgan House in the former Northumbrian mining village of Bowburn, is a new purpose-built care home for older people.

There are easy road links to nearby Durham city centre.

The care home, which specialises in residential and dementia care, has four units named after the coal seams well known in the village – Hutton, Brockwell, Low Main and Henderson.

Each 17-bedded unit has its own lounges, dining rooms and fully-equipped bathrooms with the latest facilities to ensure the health and safety of residents with limited mobility. Each bedroom has en-suite washing facilities.

Regular activities encourage residents to pursue new hobbies and maintain familiar past-times such as art and crafts, flower arranging and games. There are also visits from entertainers.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care
  • Alcohol / Drug Misuse
  • Younger Adults

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1040 – £1040
  • Self-Funded Residential Dementia Care: £1072 – £1072
  • RESPITE Self-Funded Residential Care: £1040 – £1040
  • RESPITE Self-Funded Residential Dementia Care: £1072 – £1072

These prices are only a guideline, please contact Bowburn Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Pauline Melville (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1990
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (80)

Bowburn Care Centre Reviews (58)

Total of 58, showing 41-58
9.9

Bowburn Care Centre has a Review Score of 9.9 (9.862) out of 10, based on 22 reviews in the last 2 years. Over all time Bowburn Care Centre has 58 reviews.

Overall Experience

  • 42
  • 13
  • 2
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  • 0

Date Published

58
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36

Review from B K (Daughter-in-law of Resident) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt I needed to say that we are very happy with the quality of care that my mother in law in receiving. She has been in Bowburn Care home for four years following a couple of stays in other homes. We can honestly say that she is well cared for. Today is Christmas Day and we have seen the genuine
caring relationships between staff and residents. My mother in law is happy to be there, she is always clean, tidy and definitely well fed! Thank you for all that you do for our loved one.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

I would like to thank you for your kind comments, this is so lovely to hear that you are seeing genuine, caring staff when you come to visit your loved one.

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Review from Susan S (Daughter of Resident) published on 13 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy with teh care home and staff. The food looks delicious. The atmosphere is happy and friendly. The activities available are excellent. My father is very well looked after. Everywhere is clean and tidy. He is clean and tidy too. The residents are treated with respect and dignity. It's a
lovely place to visit.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

The management and staff would like to thank you for your lovely comments.

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Review from J M (Daughter of Resident) published on 14 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After some awful experiences with Dad's care a few years ago, we searched pretty carefully, when Mam needed 24-hour care. We chose Bowburn and have not been disappointed. Mam is comfortable and settled, after her initial reluctance. She has mixed dementia and had become isolated and immobile at home.
She is much better at Bowburn and recently said she didn't want to go home.
The home is clean, comfortable and attractive. The staff are friendly and capable. This home went under new management after a problematic couple of years and the new manager has managed to achieve a Good CQC rating in their September inspection. Mam pays her own fees and we find Bowburn offers very good value, compared with other local care providers. Better funding from government and more staff, could make this and outstanding facility.

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Review from Sheena R (Daughter of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident of Bowburn Care Centre for respite care. From the initial home visit from the manager to my dad entering the home, everyone has been warm, welcoming and friendly and we were made to feel like part of a big family. The care home is spotlessly clean and has a lovely friendly
atmosphere. All the staff treated my dad with dignity and the utmost respect and he thought they were all wonderful. I cannot praise Bowburn Care Centre highly enough.

Reply from Robin Bennett, Regional Manager at Bowburn Care Centre

Thank you for taking the time to leave your fantastic feedback regarding your experience with Bowburn Care Centre. I will ensure the team receive your feedback.

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Review from G R (Son of Resident) published on 4 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was going through end of life care and on Sunday 21st March I was sitting with him overnight, throughout the night the senior care assistant and her other carer came into the room to check on dad and when the end came they were first class in their care for him and for my mother who came down
from her room to be with dad and the courtesy and kindness shown to all of the family was superb.

Reply from Robin Bennett, Regional Manager at Bowburn Care Centre

Thank you for sharing your feedback regarding Bowburn Care Centre. It is lovely to hear how the staff were attentive and caring to all your family during this time. I will ensure the team receive your feedback.

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Review from Patricia L (Daughter-in-law of Resident) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is always clean and kept well. The residents are always clean, clothes are kept clean and they try to ensure that residents remain in their own clothes. The care home has a lovely atmosphere and staff go out of their way to make you feel welcome when you’re visiting your relatives. The
care given to my relative in the care home, is of a high standard. My relative is very happy in this care home. The manager is approachable and if any problems occur, it is sorted immediately. Over the last two years, activities have been limited due to the coronavirus pandemic, however, when possible they have been able to bring in singers, which the residents have loved. They have tried to maintain bingo with the residents and exercise classes. The care home has now introduced resident meetings, to resolve any problems straight away and how best to facilitate individual needs.

Reply from Robin Bennett, Regional Manager at Bowburn Care Centre

Thank you very much for your complimentary review of Bowburn Care Centre. I will ensure that the team receive your positive feedback.

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Review from P D (Daughter of Resident) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother went into Bowburn in 2017 December. She has full-blown Alzheimers. She didn't know any of us. My dad went every day to visit her and stay for his dinner. He was made most welcome. The staff were brilliant. We found mam very well looked after, and dad for that matter. Mam died in hospital in
October. We cannot thank the staff of Bowburn enough for taking such good care of her especially through lockdown when we could not visit.

Reply from Pauline Melville, Manager at Bowburn Care Centre

I would like to take this opportunity once again to offer our condolence to you and your family. Your mam was loved by staff and so was your dad, it was also a joy to see them together and how committed your dad was to your mam. He loved her very much, thank you for your lovely review on our home.

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Review from B B (Friend of Resident) published on 5 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are helpful, manager is approachable. Always pleasant reception staff. Any queries or problems dealt with as soon as possible. Regarding food, not sure whether cheeseburgers and chips is a suitable menu choice. Having worked as a catering manager in a care home, I would like to see more nourishing
meals offered

Reply from Pauline Melville, Manager at Bowburn Care Centre

Barbara, thank you for your lovely review and the chocolates you make.

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Review from Joyce W (Wife of Resident) published on 12 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband resided in Bowburn home from July 2018 to July 2019. Bowburn was the only place with a bed available in an all-male unit. I was quite happy with the home, the carers were very caring and capable and pleasant. After a few months and lack of staff, the all-male unit was integrated with the
women. Happily, my husband fitted in very well and there were no issues. A few months on I could sense something wasn’t right, staff were also confused and there was an uneasy feeling amongst everyone. On July the 8th 2018 I was told to start and look for another home for my husband I was devastated. The home was beginning to have a few issues and one was that it was changing from EMI Nursing to Residential Care. I have found a lovely home for my husband and am more than happy that he is settled and content. I would like to thank Bowburn for helping my husband go from men only unit to where he is today. I wish the manager and her staff all the best for the future.

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Review from S H (Husband of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a home visit by a senior member of staff, my husband was offered accommodation. He was welcomed by friendly, attentive staff. The most valuable asset of this home are the staff - friendly attentive, humorous and approachable!

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Review from Tracey W (Daughter of Resident) published on 21 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

At Bowburn Care Centre there are some great care staff working to their best without direction or support. Staff morale is really low at present within the facility. There is a shortage of qualified nurses so a lot of agency staff are being used at present. Very little to no stimulation on the dementia
units during the day and none at all weekends. This has a detrimental effect on the service users' mental health wellbeing as they go into shutdown mode. Food prepared to meet service users' needs but tea time menus always seem to be a sandwich or soup. Service users seem to be given their tea wherever they are sat rather than be taken to the dining area as this is supposed to be a social activity and doesn't happen. We've been waiting for redecoration to happen on the EMI nursing unit since November 2018 - this is still not complete. Rooms are very basic. Management are not approachable. Odour issues, no toilet routines. I would not recommend this facility.

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Review from Joyce E D (Wife of Resident) published on 18 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always been happy with the care given to my husband. Staff all very approachable. Cleanliness of the home is good and I find the 'never a smell of urine' an important issue.

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Review from Ray M (Son of Resident) published on 5 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This care home is well presented and the staff are very caring and look after the service users very well. My only complaint is they never offer an update on my mum's wellbeing. The nursing staff will give some information when asked but I feel our family would benefit from a meeting maybe bi-monthly,
giving us updates on Mothers eating, sleeping and general well being.

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Review from A J A (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My dad has settled into the home well. He appears happy. Staff are friendly and helpful. Rooms are ok, maybe a bit cramped in the lounge and dining room area for the number of residents at the moment. My dads bedroom has basic furniture, would be nice to see it upgraded to the standard of the new nursing
wing. His room has a shower/wet room with toilet, sink but really very cramped and not practical for showering. Good activities and coordinators. Regular outside entertainment.

Reply from Ian Tetley, Regional Manager at Bowburn Care Centre

Thank you for your review, it is very reassuring to hear your dad has settled into the home, we are always striving to improve the service we provide at the home, therefore, your comments regarding the lounge and the dining room will be reviewed. With reference to your dad's room we can always look at an alternative room if available, if not we are happy to review your dad's furniture, please feel free to discuss with the Manager when you visit.

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Review from Trevor P (Son of Resident) published on 4 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into Bowburn Care Centre about one year ago after a spell in hospital. As Mum had already moved in while Dad was in hospital, the staff kindly arranged for Mum and Dad to stay together in adjacent rooms. Whilst at Bowburn they have been well looked after and supported by the kind and
caring staff. As we live some distance from Bowburn it has been important for us to have complete confidence that they are being treated well. The facilities and standard of care are very good and we have always been given a warm and friendly welcome when we visit. We are confident that Mum will continue to be well-supported following the recent loss of my dad.

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Review from Bill S (Nephew of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day my uncle was settled and happy. I found every member of staff extremely kind and helpful. His bedroom was very comfortable and clean. I thought the garden in the centre was very good as you could access it from all the lounges and at the same time keep the residents safe and secure.
My uncle often commented on how good the meals were and how caring the staff were. I was extremely satisfied with the care my uncle was given and would not hesitate to recommend it to anyone.

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Review from Neil L (Grandson of Resident) published on 27 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan developed dementia and was sadly unable to remain in her home of 60+ years, so with a heavy heart the family decided on Bowburn Care Centre as her next home. And boy was it a home! From day one, she was made to feel like a friend returning to the fold. The staff treat her with the greatest of
care and compassion, many of them looking upon my nan as their own grandma. When she took poorly, she moved up nearer to the nurses, the transition was flawless and you would never know she had moved. In her final weeks, she was again treated with the highest of standards and the utmost dignity at all times. How these members of staff do it I don't know because I couldn't.

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Review from Sandra L (Daughter of Resident) published on 27 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mam was taken when she was really poorly at Christmas and needed to go from residential to nursing care. Even though there was no space for nursing, the staff here bent over backwards to accommodate us and keep my Mam in her home. Mam saw her last day in here and the level of care and compassion
from all the staff was second to none. I thank them from the bottom of my heart for the dignity shown in my mams final weeks. THANKYOU ALL VERY MUCH.

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Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Bowburn Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.862 for Bowburn Care Centre is calculated as follows: ( (226 Excellents x 5) + (32 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 260 Ratings = 4.862

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bowburn Care Centre is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (1)

Meet the Team (1)

Pauline

Pauline Melville

Job Title: Home Manager

Pauline is our brilliant home manager at Bowburn. She is very experienced and passionate about delivering first-class care to all our residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bowburn Care Centre to verify any information. View our terms and conditions. Bowburn Care Centre has an Enhanced Service - more info.