Bowburn Care Centre

Durham Road, Bowburn, Durham DH6 5AT
Review Us
9.9 58 Reviews
  • Bowburn Care Centre, Durham
Bowburn Care Home, formally Morgan House in the former Northumbrian mining village of Bowburn, is a new purpose-built care home for older people.

There are easy road links to nearby Durham city centre.

The care home, which specialises in residential and dementia care, has four units named after the coal seams well known in the village – Hutton, Brockwell, Low Main and Henderson.

Each 17-bedded unit has its own lounges, dining rooms and fully-equipped bathrooms with the latest facilities to ensure the health and safety of residents with limited mobility. Each bedroom has en-suite washing facilities.

Regular activities encourage residents to pursue new hobbies and maintain familiar past-times such as art and crafts, flower arranging and games. There are also visits from entertainers.

Show Bowburn Care Centre on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care
  • Alcohol / Drug Misuse
  • Younger Adults

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1040 – £1040
  • Self-Funded Residential Dementia Care: £1072 – £1072
  • RESPITE Self-Funded Residential Care: £1040 – £1040
  • RESPITE Self-Funded Residential Dementia Care: £1072 – £1072

These prices are only a guideline, please contact Bowburn Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Pauline Melville (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1990
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (80)

Bowburn Care Centre Reviews (58)

Total of 58, showing 21-40
9.9

Bowburn Care Centre has a Review Score of 9.9 (9.862) out of 10, based on 22 reviews in the last 2 years. Over all time Bowburn Care Centre has 58 reviews.

Overall Experience

  • 42
  • 13
  • 2
  • 1
  • 0

Date Published

58
8
10
22
36

Review from K D (Daughter of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with the home. Staff are extremely friendly, happy to help and support the family and residents in their care. I've been in many care homes as a professional and I have to say, this one is top of the list for the presentation of it's main entrances and friendliness of staff. It is also
a safe and warm environment for residents and family to visit, so well done and thank you.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Thank you for your kind words, l will ensure your comments are passed to all staff within Bowburn.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D A (Wife of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m so happy I found this care centre my husband has settled into his new home and I can’t thank each and every member of staff enough for his care. It is an amazing home I am overwhelmed with the love and support he is receiving and the support our family receives.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Thank you so much for doing this review, also thank you for your support as well, I will give the feedback to the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J K (Son of Resident) published on 3 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Bowburn Care Centre for around four years. In all the time she has been there, I feel she has been well cared for. The staff are lovely. She gets on well with all her carers. The building, activities, food, and staff are all very good.
I feel very comfortable having
my mam here and know she is well looked after.

Reply from Pauline Melville, Home manager at Bowburn Care Centre

Thank you so much for your review our staff do their very best to look after all residents as if their own, I will ensure staff have this feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Geoff H (Son of Resident) published on 24 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, the care provided is very good, although staff shortages can affect the quality of personal care.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Thank you for the comment, around the care provided, all ways lovely to see you when you visit.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L O (Daughter of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, helpful staff. Always there no matter what. Nothing too much trouble. Cannot say how highly I think of this home. They all care so much.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Thank you for the lovely comments and for the stars you have given the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Olivia C (Granddaughter of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, clean care home. Cares for all.

Reply from Pauline Melville, Home manager at Bowburn Care Centre

Thank you for your kind comments and the stars you have given us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gemma R (Granddaughter of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, caters for all your needs.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Thank you for the lovely comments and the stars you have given us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Cindy H (Daughter of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. My mother gets involved in the activities. Friendly staff.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Thank you for your kind words please keep an eye on our social media page as well and see more of the activities.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joanne C (Daughter of Resident) published on 18 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has just returned home from a 12 day stay at Bowburn Care Centre. Pleasant and friendly staff who treated my father like one of their own. Spotlessly clean and lovely food according to my father. Looked fit and healthy on his return and wouldn’t hesitate for him to return for respite care.
Thank you for looking after him so well.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Thank you for your lovely kind words, we do like to try and make all our residents, our family and we look forward to seeing your father when he would like to return to us.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen S (Daughter of Resident) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care given to my mother. She is well looked after, both physically and emotionally. The staff are friendly and approachable with the manager having an open-door policy and being available to chat to or voice concerns to. Everyone tries to make life as comfortable as possible
for my mother.
One slight concern is the smell in her corridor but the staff are aware and try their best to combat this.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Thank you for your review, Helen, we do try our very best. I am proud of my team at Bowburn and what they do to support residents. I hope on your return visit you notice that the concern you had is rectified.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lesley R (Next of Kin) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law recently died whilst in the care of Bowburn Care Centre. The staff on duty showed nothing but respect and dignity which even the undertaker made a good comment about.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Emma L (Daughter of Resident) published on 27 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can’t believe how well Dad has settled and is a different person. The staff are so nice and caring towards everybody they go out of their way to speak. Could not be happier with the home. The management team are approachable and very supportive will help with anything as well as all staff in the home.
Would recommend this home to anybody.

Reply from Pauline Melville, Home manager at Bowburn Care Centre

Thank you so much for your kind words. We at Bowburn like to think we are approachable and supportive to all who visit Bowburn.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tina A (Daughter of Resident) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff, carers are excellent, very kind and friendly and couldn't ask for better. They really care about the residents and their families and it is a very clean environment. I know my mother is okay at Bowburn Care Centre and I am happy with this.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol I (Daughter of Resident) published on 20 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in your care since January 2023. I can honestly ask for no better care. From walking through the door to be met by a smiling receptionist, to the manager who has shown nothing but kindness, to the wonderful carers who have shown my mother nothing but compassion. The home is spotlessly
clean and the food smells delicious! I would highly recommend Bowburn Care Home.

Reply from Pauline Melville, Home manager at Bowburn Care Centre

Hello Carol, thank you for the lovely comments and l will ensure that these are passed to the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Graham G (Husband of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident at this care home for just over two months. I believe she is content to be here. I know from my observations on a near daily visit to see her that the staff are kind, supportive and sympathetic to her needs. There is a happy atmosphere on her unit and my wife continually
praises the standard of meals and other food prepared for her. Although I miss her being at home with me, I am confident that she is loved and cared for by a competent team of carers. Management is open and accessible.

Reply from Pauline Melville, Home manager at Bowburn Care Centre

Thank you for your Review Graham, lovely words as well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Josephine C (Daughter-in-law of Resident) published on 19 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care facility. Staff very caring and supportive. The manager is very knowledgeable, understanding and approachable.

Reply from Robin Bennett, Regional Manager at Bowburn Care Centre

Thank you for taking the time to leave a positive review for Bowburn Care Centre. I will ensure the team receive your feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine M (Power of Attorney of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff have all been very welcoming and supportive during the time of our service user’s residency. Nothing was ever any trouble and we were kept well informed of the service user's needs.
The daily activities introduced brought life back into the residents and made a significant
difference in their well-being.

Reply from Robin Bennett, Regional Manager at Bowburn Care Centre

Thank you for taking the time to leave such a positive review. I will ensure the team receive your feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J C (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not fault the care my mum received while at Bowburn Care Centre. Though only for a short while they were very understanding of my mum's needs. Thank you.
The manager and staff went above and beyond. Mum had suffered a lot from anxiety and OCD which was treated with compassion and care. Again,
many thanks for making her last few weeks as comfortable as possible.

Reply from Robin Bennett, Regional Manager at Bowburn Care Centre

Thank you for taking the time to leave such a positive review. I will ensure the team receive your feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol K (Daughter of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise highly enough the care my mam received from the staff at Bowburn Care Centre. They were caring and loving, more like a family than carers. It made Mam's passing easier for us to bear knowing she was looked after so well. They are a credit to their profession.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Carol,thank you for your very kind words for Bowburn staff, your mam was part of our family and very much loved by us all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A F (Wife of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff were kind and thoughtful and my husband was treated well. His needs were met very well. He was, however, very poorly and in the first week seemed to be getting a little better, however, he deteriorated and was unable to recover.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Bowburn Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.862 for Bowburn Care Centre is calculated as follows: ( (226 Excellents x 5) + (32 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 260 Ratings = 4.862

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bowburn Care Centre is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (1)

Meet the Team (1)

Pauline

Pauline Melville

Job Title: Home Manager

Pauline is our brilliant home manager at Bowburn. She is very experienced and passionate about delivering first-class care to all our residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bowburn Care Centre to verify any information. View our terms and conditions. Bowburn Care Centre has an Enhanced Service - more info.