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Bowburn Care Centre

Durham Road, Bowburn, Durham DH6 5AT
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Bowburn Care Centre, Durham
Bowburn Care Centre, Durham
Bowburn Care Centre, Durham

Bowburn Care Home, formally Morgan House in the former Durham mining village of Bowburn, is a new purpose-built care home for older people.

There are easy road links to nearby Durham city centre.

The care home, which specialises in residential and dementia care, has four units named after the coal seams well known in the village - Hutton, Brockwell, Low Main and Henderson.

Each 17-bedded unit has its own lounges, dining...  

Care Provided by Bowburn Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,236 - £1,236£1,236 - £1,236
Residential Dementia Care£1,273 - £1,273£1,237 - £1,237

We do not charge top up fees,

Contact Bowburn Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Pauline Melville(Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1990
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (75)
  • Single Rooms with ensuite Wet Room (75)

Visiting

  • No visiting restriction in the home

Parking

  • The home have parking

Bowburn Care Centre Reviews (71)

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9.6

Bowburn Care Centre has a Review Score of 9.6 (9.635) out of 10, based on 23 reviews in the last 2 years. Over all time Bowburn Care Centre has 71 reviews.

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Showing 71 reviews matching selected criteria
Review from C S (Friend of Resident) published on 31 March 2025 Submitted via Website
Overall Experience

My friend is so happy in bowburn, joins in the activity's, The home is clean fresh smelling and the staff I have met are lovely. As you walk past the kitchen on the ground floor you can see how clean it all is, also the menu is displayed for visitors to see

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Thank you for the lovely review l will ensure all staff are aware of the lovely comments

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Review from D U (Son of Resident) published on 30 January 2025 Submitted via Website
Overall Experience
We would like to express our deepest gratitude to the incredible team at Bowburn Care Home for the exceptional care and compassion shown to our beloved dad during his 8-year stay with you. As a family, we were fortunate to witness firsthand the love and dedication that the four particular carers and all the other staff involved with Dad, poured into their work every single day.
Throughout his journey with dementia, our dad was treated with dignity, patience, and an abundance of kindness that brought us immense comfort. It was clear that every interaction was filled with genuine care, and the relationships formed were truly special.

We would also like to extend our heartfelt thanks to the care home manager, for her professionalism, dedication, and unwavering commitment to providing outstanding care. Under her leadership, Bowburn Care Home has been a place of comfort, compassion, and excellence for our dad and many others.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

I would like to say thank you for this lovely review, your dad was a lovely gentleman, and it was our pleasure to look after him for as long as we did.

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Review from K M (Daughter of Resident) published on 21 January 2025 Submitted via Website
Overall Experience

Dad was placed in Bowburn Care Centre in November 2017 with vascular dementia. The staff are all very friendly and caring and built up a friendship with most of them, they treated Dad like their family which was lovely to see. As the years passed, Dad became unaware of any of us and didn't respond to me calling him "Dad" which was heartbreaking but calling him his name he responded to, so I just accepted that. His care was always very good, kept him looking clean, well groomed and he was happy. As the years passed, he declined more and more and end of 2024, he was at the end stage of dementia which he stopped eating and drinking and was in bed and the staff always made sure he was comfortable and not in pain. The staff were amazing with him, he was looked after immensely and made his last days nice and dignified, we were with him right until his last breath and the staff could not have helped us any better. We were offered refreshments and support, they all were amazing until the end which was lovely.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

It was a pleasure to look after your dad, thank you for your kind words and l will ensure these are passed to all staff.

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Review from J B (Daughter of Resident) published on 3 July 2024 Submitted via Postal Card
Overall Experience

Excellent service, kind and understanding. Food and beverages high quality.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Thank you for your lovely review, l will ensure staff are aware of this.

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Review from Pauline L (Daughter of Resident) published on 27 June 2024 Submitted via Website
Overall Experience

Mam came into Bowburn Care Centre after a fall and hospital stay, it is clean, airy and provides a relaxed and safe environment. All the staff have been approachable, kind and efficient. Many thanks to all at Bowburn Care Centre.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Pauline, thank you for your kind words and it was our pleasure to look after Mam while in our care.

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Review from Denise B (Daughter of Resident) published on 27 June 2024 Submitted via Postal Card
Overall Experience

I am so relieved that we found a facility as good as Bowburn Care Centre for my 90-year-old father. My brother and myself do not live in the area so we were worried about what to do. The care team at Bowburn put us completely at ease. Just watching how the carers interact with each other and the patients was very reassuring. This is a kind, caring environment for anyone with problems to live in.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Denise, just want to say thank you for your kind words, staff work very hard in Bowburn and they treat everybody as if they were family.

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Review from Carol W (Niece of Resident) published on 20 February 2024 Submitted via Postal Card
Overall Experience

Uncle came to live with yourselves after several weeks in hospital. Staff are beginning to build relationships with him and organise his day around activities of his choices, engaging him to be independent as allows for his his own safety. He is looking forward to warm weather to get out in the garden. From reception staff, activities coordinators and staff on his unit and managers and cleaners, all keep us informed of his presentation and all pleasant and approachable and nothing is a bother. Thank you.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Carol, thank you for this lovely feedback for the home and for the staff, we do our best with everything we do within the home.

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Review from Mark N (Son of Resident) published on 6 February 2024 Submitted via Postal Card
Overall Experience

My experience with the home and staff has been no less than perfect. All staff are great, home is immaculate. Mam says food is great. Well done to all at Bowburn Home.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Hi, thank you for your comments, l will feed this back to the staff. l am pleased that you are happy with all the care and home.

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Review from Peter N (Husband of Resident) published on 31 January 2024 Submitted via Postal Card
Overall Experience

I am very happy that my son and I chose this care home. The staff are caring and supportive. The home is clean and tidy and my wife is definitely in the right place. Food is good.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Thank you so much for your comments. l will give this lovely review to the staff, we are so pleased you're happy with all care and the environment your loved one is in.

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Review from J F (Daughter of Resident) published on 15 December 2023 Submitted via Postal Card
Overall Experience
My father came to this home on end-of-life and was only here for one week. In that week, he was well looked after and made very comfortable. The home and staff looked after us every time we visited him, especially the night before and the morning he died.

Would like to thank the home and all the staff for everything they did for him and us in that week.

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Review from Debbie I (Daughter of Resident) published on 7 November 2023 Submitted via Postal Card
Overall Experience

My mother has just returned from her second respite week at Bowburn Care Centre - this five-star facility has been my saviour. The staff are incredible - so positive and friendly. The home is spotless and always has a wonderful smell. The food is excellent, and the kitchen is pristine. I can't say enough about this care home. It's fabulous. Always a joyous experience for my mother.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Debbie, thank you for your review, and l will ensure your comments are given to the staff.

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Review from Gavin I (Son-in-law of Resident) published on 1 November 2023 Submitted via Postal Card
Overall Experience

Tremendous care home. My mother-in-law recently stayed there for a week. My wife is at total ease knowing her mother is being well cared for at Bowburn Care Centre. Excellent, five-star rating from me.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Thank you for your review, I will pass this on to the staff.

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Review from J H (Nephew of Resident) published on 6 October 2023 Submitted via Postal Card
Overall Experience

Managers and staff at Bowburn Care Centre provided excellent care for my aunt, showing her respect and giving very personal support to make her feel wanted. I found the home took time to understand her medical conditions and dealt with these with sensitivity and thoroughness. It was only when my aunt's needs moved into the nursing level that she had to leave and ultimately pass away. We in the family will always be grateful to Bowburn Care Centre.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Thank you for your feedback and it was a pleasure to look after your Aunt.

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Review from K D (Daughter of Resident) published on 26 September 2023 Submitted via Postal Card
Overall Experience

Extremely happy with the home. Staff are extremely friendly, happy to help and support the family and residents in their care. I've been in many care homes as a professional and I have to say, this one is top of the list for the presentation of it's main entrances and friendliness of staff. It is also a safe and warm environment for residents and family to visit, so well done and thank you.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Thank you for your kind words, l will ensure your comments are passed to all staff within Bowburn.

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Review from D A (Wife of Resident) published on 14 September 2023 Submitted via Website
Overall Experience

I’m so happy I found this care centre my husband has settled into his new home and I can’t thank each and every member of staff enough for his care. It is an amazing home I am overwhelmed with the love and support he is receiving and the support our family receives.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Thank you so much for doing this review, also thank you for your support as well, I will give the feedback to the staff.

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Review from J K (Son of Resident) published on 3 August 2023 Submitted via Website
Overall Experience
My mother has been a resident at Bowburn Care Centre for around four years. In all the time she has been there, I feel she has been well cared for. The staff are lovely. She gets on well with all her carers. The building, activities, food, and staff are all very good.

I feel very comfortable having my mam here and know she is well looked after.

Reply from Pauline Melville, Home manager at Bowburn Care Centre

Thank you so much for your review our staff do their very best to look after all residents as if their own, I will ensure staff have this feedback.

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Review from Geoff H (Son of Resident) published on 24 July 2023 Submitted via Postal Card
Overall Experience

Generally, the care provided is very good, although staff shortages can affect the quality of personal care.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Thank you for the comment, around the care provided, all ways lovely to see you when you visit.

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Review from L O (Daughter of Resident) published on 20 July 2023 Submitted via Postal Card
Overall Experience

Very friendly, helpful staff. Always there no matter what. Nothing too much trouble. Cannot say how highly I think of this home. They all care so much.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Thank you for the lovely comments and for the stars you have given the home.

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Review from Olivia C (Granddaughter of Resident) published on 20 July 2023 Submitted via Postal Card
Overall Experience

Lovely, clean care home. Cares for all.

Reply from Pauline Melville, Home manager at Bowburn Care Centre

Thank you for your kind comments and the stars you have given us.

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Review from Gemma R (Granddaughter of Resident) published on 20 July 2023 Submitted via Postal Card
Overall Experience

Lovely home, caters for all your needs.

Reply from Pauline Melville, Home Manager at Bowburn Care Centre

Thank you for the lovely comments and the stars you have given us.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 08 September 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (1)

Accreditations

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Meet the Team (1)

Pauline Melville
Pauline MelvilleJob Title:Home Manager

Pauline is our brilliant home manager at Bowburn. She is very experienced and passionate about delivering first-class care to all our residents.

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