Bowburn Care Centre

Thank you to you all for the care and respect you have shown our dear dad throughout his time with you, and the continuing compassion you have shown our family. You really are a wonderful team.

My friend is so happy in bowburn, joins in the activity's, The home is clean fresh smelling and the staff I have met are lovely. As you walk past the kitchen on the ground floor you can see how clean it all is, also the menu is displayed for visitors to see

We would also like to extend our heartfelt thanks to the care home manager, for her professionalism, dedication, and unwavering commitment to providing outstanding care. Under her leadership, Bowburn Care Home has been a place of comfort, compassion, and excellence for our dad and many others.

Dad was placed in Bowburn Care Centre in November 2017 with vascular dementia. The staff are all very friendly and caring and built up a friendship with most of them, they treated Dad like their family which was lovely to see. As the years passed, Dad became unaware of any of us and didn't respond to me calling him "Dad" which was heartbreaking but calling him his name he responded to, so I just accepted that. His care was always very good, kept him looking clean, well groomed and he was happy. As the years passed, he declined more and more and end of 2024, he was at the end stage of dementia which he stopped eating and drinking and was in bed and the staff always made sure he was comfortable and not in pain. The staff were amazing with him, he was looked after immensely and made his last days nice and dignified, we were with him right until his last breath and the staff could not have helped us any better. We were offered refreshments and support, they all were amazing until the end which was lovely.

Excellent service, kind and understanding. Food and beverages high quality.

Mam came into Bowburn Care Centre after a fall and hospital stay, it is clean, airy and provides a relaxed and safe environment. All the staff have been approachable, kind and efficient. Many thanks to all at Bowburn Care Centre.

I am so relieved that we found a facility as good as Bowburn Care Centre for my 90-year-old father. My brother and myself do not live in the area so we were worried about what to do. The care team at Bowburn put us completely at ease. Just watching how the carers interact with each other and the patients was very reassuring. This is a kind, caring environment for anyone with problems to live in.

Uncle came to live with yourselves after several weeks in hospital. Staff are beginning to build relationships with him and organise his day around activities of his choices, engaging him to be independent as allows for his his own safety. He is looking forward to warm weather to get out in the garden. From reception staff, activities coordinators and staff on his unit and managers and cleaners, all keep us informed of his presentation and all pleasant and approachable and nothing is a bother. Thank you.

My experience with the home and staff has been no less than perfect. All staff are great, home is immaculate. Mam says food is great. Well done to all at Bowburn Home.

I am very happy that my son and I chose this care home. The staff are caring and supportive. The home is clean and tidy and my wife is definitely in the right place. Food is good.

Would like to thank the home and all the staff for everything they did for him and us in that week.

My mother has just returned from her second respite week at Bowburn Care Centre - this five-star facility has been my saviour. The staff are incredible - so positive and friendly. The home is spotless and always has a wonderful smell. The food is excellent, and the kitchen is pristine. I can't say enough about this care home. It's fabulous. Always a joyous experience for my mother.

Tremendous care home. My mother-in-law recently stayed there for a week. My wife is at total ease knowing her mother is being well cared for at Bowburn Care Centre. Excellent, five-star rating from me.

Managers and staff at Bowburn Care Centre provided excellent care for my aunt, showing her respect and giving very personal support to make her feel wanted. I found the home took time to understand her medical conditions and dealt with these with sensitivity and thoroughness. It was only when my aunt's needs moved into the nursing level that she had to leave and ultimately pass away. We in the family will always be grateful to Bowburn Care Centre.

Extremely happy with the home. Staff are extremely friendly, happy to help and support the family and residents in their care. I've been in many care homes as a professional and I have to say, this one is top of the list for the presentation of it's main entrances and friendliness of staff. It is also a safe and warm environment for residents and family to visit, so well done and thank you.

I’m so happy I found this care centre my husband has settled into his new home and I can’t thank each and every member of staff enough for his care. It is an amazing home I am overwhelmed with the love and support he is receiving and the support our family receives.

I feel very comfortable having my mam here and know she is well looked after.

Generally, the care provided is very good, although staff shortages can affect the quality of personal care.

Very friendly, helpful staff. Always there no matter what. Nothing too much trouble. Cannot say how highly I think of this home. They all care so much.

Lovely, clean care home. Cares for all.