






Bowburn Care Home, formally Morgan House in the former Durham mining village of Bowburn, is a new purpose-built care home for older people.
There are easy road links to nearby Durham city centre.
The care home, which specialises in residential and dementia care, has four units named after the coal seams well known in the village - Hutton, Brockwell, Low Main and Henderson.
Each 17-bedded unit has its own lounges, dining...
Care Provided by Bowburn Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
We do not charge top up fees,
The price(s) shown are provided by the care home. Contact Bowburn Care Centre for full pricing details and T&Cs.
Contact Bowburn Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- St Philips Care Group
- Private Owned
Person in charge
- Pauline Melville(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 40+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1990
- Last Refurbishment: 2018
- Number of floors: 2
Room Information
- Single Rooms (75)
- Single Rooms with ensuite Wet Room (75)
Visiting
- No visiting restriction in the home
Parking
- The home have parking
Bowburn Care Centre Reviews (71)
Bowburn Care Centre has a Review Score of 9.6 (9.635) out of 10, based on 23 reviews in the last 2 years.
Over all time Bowburn Care Centre has 71 reviews.
My friend is so happy in bowburn, joins in the activity's, The home is clean fresh smelling and the staff I have met are lovely. As you walk past the kitchen on the ground floor you can see how clean it all is, also the menu is displayed for visitors to see
Thank you for the lovely review l will ensure all staff are aware of the lovely comments
Throughout his journey with dementia, our dad was treated with dignity, patience, and an abundance of kindness that brought us immense comfort. It was clear that every interaction was filled with genuine care, and the relationships formed were truly special.
We would also like to extend our heartfelt thanks to the care home manager, for her professionalism, dedication, and unwavering commitment to providing outstanding care. Under her leadership, Bowburn Care Home has been a place of comfort, compassion, and excellence for our dad and many others.
I would like to say thank you for this lovely review, your dad was a lovely gentleman, and it was our pleasure to look after him for as long as we did.
Dad was placed in Bowburn Care Centre in November 2017 with vascular dementia. The staff are all very friendly and caring and built up a friendship with most of them, they treated Dad like their family which was lovely to see. As the years passed, Dad became unaware of any of us and didn't respond to me calling him "Dad" which was heartbreaking but calling him his name he responded to, so I just accepted that. His care was always very good, kept him looking clean, well groomed and he was happy. As the years passed, he declined more and more and end of 2024, he was at the end stage of dementia which he stopped eating and drinking and was in bed and the staff always made sure he was comfortable and not in pain. The staff were amazing with him, he was looked after immensely and made his last days nice and dignified, we were with him right until his last breath and the staff could not have helped us any better. We were offered refreshments and support, they all were amazing until the end which was lovely.
It was a pleasure to look after your dad, thank you for your kind words and l will ensure these are passed to all staff.
Excellent service, kind and understanding. Food and beverages high quality.
Thank you for your lovely review, l will ensure staff are aware of this.
Mam came into Bowburn Care Centre after a fall and hospital stay, it is clean, airy and provides a relaxed and safe environment. All the staff have been approachable, kind and efficient. Many thanks to all at Bowburn Care Centre.
Pauline, thank you for your kind words and it was our pleasure to look after Mam while in our care.
I am so relieved that we found a facility as good as Bowburn Care Centre for my 90-year-old father. My brother and myself do not live in the area so we were worried about what to do. The care team at Bowburn put us completely at ease. Just watching how the carers interact with each other and the patients was very reassuring. This is a kind, caring environment for anyone with problems to live in.
Denise, just want to say thank you for your kind words, staff work very hard in Bowburn and they treat everybody as if they were family.
Uncle came to live with yourselves after several weeks in hospital. Staff are beginning to build relationships with him and organise his day around activities of his choices, engaging him to be independent as allows for his his own safety. He is looking forward to warm weather to get out in the garden. From reception staff, activities coordinators and staff on his unit and managers and cleaners, all keep us informed of his presentation and all pleasant and approachable and nothing is a bother. Thank you.
Carol, thank you for this lovely feedback for the home and for the staff, we do our best with everything we do within the home.
My experience with the home and staff has been no less than perfect. All staff are great, home is immaculate. Mam says food is great. Well done to all at Bowburn Home.
Hi, thank you for your comments, l will feed this back to the staff. l am pleased that you are happy with all the care and home.
I am very happy that my son and I chose this care home. The staff are caring and supportive. The home is clean and tidy and my wife is definitely in the right place. Food is good.
Thank you so much for your comments. l will give this lovely review to the staff, we are so pleased you're happy with all care and the environment your loved one is in.
Would like to thank the home and all the staff for everything they did for him and us in that week.
My mother has just returned from her second respite week at Bowburn Care Centre - this five-star facility has been my saviour. The staff are incredible - so positive and friendly. The home is spotless and always has a wonderful smell. The food is excellent, and the kitchen is pristine. I can't say enough about this care home. It's fabulous. Always a joyous experience for my mother.
Debbie, thank you for your review, and l will ensure your comments are given to the staff.
Tremendous care home. My mother-in-law recently stayed there for a week. My wife is at total ease knowing her mother is being well cared for at Bowburn Care Centre. Excellent, five-star rating from me.
Thank you for your review, I will pass this on to the staff.
Managers and staff at Bowburn Care Centre provided excellent care for my aunt, showing her respect and giving very personal support to make her feel wanted. I found the home took time to understand her medical conditions and dealt with these with sensitivity and thoroughness. It was only when my aunt's needs moved into the nursing level that she had to leave and ultimately pass away. We in the family will always be grateful to Bowburn Care Centre.
Thank you for your feedback and it was a pleasure to look after your Aunt.
Extremely happy with the home. Staff are extremely friendly, happy to help and support the family and residents in their care. I've been in many care homes as a professional and I have to say, this one is top of the list for the presentation of it's main entrances and friendliness of staff. It is also a safe and warm environment for residents and family to visit, so well done and thank you.
Thank you for your kind words, l will ensure your comments are passed to all staff within Bowburn.
I’m so happy I found this care centre my husband has settled into his new home and I can’t thank each and every member of staff enough for his care. It is an amazing home I am overwhelmed with the love and support he is receiving and the support our family receives.
Thank you so much for doing this review, also thank you for your support as well, I will give the feedback to the staff.
I feel very comfortable having my mam here and know she is well looked after.
Thank you so much for your review our staff do their very best to look after all residents as if their own, I will ensure staff have this feedback.
Generally, the care provided is very good, although staff shortages can affect the quality of personal care.
Thank you for the comment, around the care provided, all ways lovely to see you when you visit.
Very friendly, helpful staff. Always there no matter what. Nothing too much trouble. Cannot say how highly I think of this home. They all care so much.
Thank you for the lovely comments and for the stars you have given the home.
Lovely, clean care home. Cares for all.
Thank you for your kind comments and the stars you have given us.
Lovely home, caters for all your needs.
Thank you for the lovely comments and the stars you have given us.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 September 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Bowburn Care Centre.
There are no upcoming events for Bowburn Care Centre.
Awards / Recognitions (1)
- 01 Feb 2017Recipient: St Philips Care Group
Accreditations
There are no accreditations posted yet for Bowburn Care Centre.
Meet the Team (1)

Pauline is our brilliant home manager at Bowburn. She is very experienced and passionate about delivering first-class care to all our residents.
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