St Margaret's Care Home

St Margarets Garth, Crossgate, Durham DH1 4DS

St Margaret's Care Home, Durham, Durham
St Margaret's Care Home, Durham, Durham
St Margaret's Care Home, Durham, Durham

St Margaret's Care Home is located within a quiet residential area in the beautiful historic city of Durham, a purpose built facility offering nursing, residential and dementia care.

At St Margaret’s Care Home residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms; some rooms have magnificent views of Durham’s cathedral and castle.

Chefs at St Margaret’s pride themselves on knowing the tastes of Residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs.

At HC-One, experienced home managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Sandra Darroch (Manager)

Local Authority / Social Services: Durham County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Subject to agreement that St Margaret's can meet assessed needs.. Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate EMI Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest CQC* Report on St Margaret's Care Home: click here

* Care Quality Commission (CQC) is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 06 Feb 2017

Please contact us for information regarding our bed availability

Reviews

9.6 St Margaret's Care Home has a Review Score of 9.6 (9.578)

The Review Score of 9.6 (maximum of 10) for St Margaret's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for St Margaret's Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.745 for St Margaret's Care Home is calculated as follows: ( (142 Excellents x 5) + (14 Goods x 4) + (4 Satisfactorys x 3) + (5 Very Poors x 1) ) ÷ 165 Ratings = 4.745

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered beds. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered beds has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.833 Points relating to the number of positive Reviews for St Margaret's Care Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered beds ÷ 5). 10 Reviews ÷ 12 Target = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    0
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St Margaret's Care Home?

  • Extremely LIKELY
    13
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to St Margaret's Care Home

  • Son of Resident/Service User
    6
  • Daughter of Resident/Service User
    5
  • Husband of Resident/Service User
    1
  • Resident / Service User
    1
  • Wife of Resident/Service User
    1
  • more

My husband had complex problems and was looked after and cared for with care, compassion and dignity. All the staff were excellent.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

We cannot fault the care my mother received in all the years she was a resident - the care was 2nd to none.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I had to get an EMI bed for my mother. From the minute I came to St Margaret's Care Home I knew this was the right place for her. The care she receives is superb from caring and committed staff who have mams best interests at heart. Mam has been supported fully to settle in quickly and without incident. There is a genuine family feel within the home and mam is extremely well cared for.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From walking in to walking out the caring of the staff are second to none. They cannot do enough for you and nothing is a trouble for them. They listen and are attending to your full needs. The care they give to the patients is exemplary. All in all, they are a crest to this homing facility. Well done all and keep it up!!

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Great staff. Nice environment. Good location. Care homes sometimes get bad press but in this case, my Mum was looked after well.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Both my mother and aunt have been resident in St.Margaret's for several months, Ths place really is exceptional - it is so homely with welcoming great facilities. All of the staff, the manager, the carers, the chef and the cleaners are so friendly, and genuinely caring - many have worked there for a number of years. My mum settled in straight away, she enjoys the food and thinks the chef is just fantastic . The activities provided are also thoughtful and well received - mum has enjoyed trips out, exercise classes, live music, a visit from a Shetland pony, and a history presentation about Durham to name but a few. She loves her weekly visit to the on-site hairdresser as well. If you are looking for a care home for your precious relative then look no further.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Our experience with this care home was very very very concerning. Numerous problems occurred during my parents' 9-day stay, with one exceedingly serious issue. The care home have responded to my direct enquiries and complaints with inadequacy and after an internal investigation, they have admitted that they cannot offer an explanation as to how the extremely serious issue occurred. Although the facilities and activities offered in the care home were good, this does not negate from the seriousness of the problem we have experienced and the fact that, overall, I would not recommend this care home to anyone.

How likely would you be to recommend St Margaret's Care Home? Extremely Unlikely

Average Rating: 

 2.4 out of 5

Overall Standard: Very Poor

Facilities: Good

Care / Support: Very Poor

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Very Poor

Activities: Good

Management: Very Poor

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Very Poor

HC-One, Careline Team at St Margaret's Care Home responded to this review on 01 Sep 2016:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.

We note your concern regarding the response to your complaint and sincerely hope that you will accept the invitation we had extended to you, to come in and discuss this further.

Thanking you again for taking the time to provide really helpful feedback about the home.

The health, wellbeing, safety and happiness of Residents are our top priorities, and we work hard every day to ensure we are delivering the high quality, kind care all Residents deserve.

My mother came into the home just over a year ago. I wasn't sure about her going into a nursing home, as I had seen some uncaring homes. From day one until her death, the care she received couldn't have been any better, she was loved and allowed to die with dignity. I could not pick one fault with St Margarets and it's staff, saved me a lot of heartache and worry, as I knew she was safe.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad was a resident at St Margaret's for three years until his death in December 2015. I'm still a regular visitor as I continue to take part in residents meetings. The manager for three years, has achieved through her skill, a treasured team of staff. As you can see by my ratings that there is excellence throughout.
I particularly have a special message for the wonderful support from management and staff, showing love and care for my dads last declining five days, and extreme compassion from all staff towards our family at this very sad time. My heart felt appreciation.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care from every member of staff at St. Margarets care home in Durham was outstanding. First impressions of visiting St. Margarets when looking for the best possible home for my mother was very impressive. The home was very clean and modern. Staff had clean uniform, and very friendly. Nothing was too much trouble from the Manager and all staff. The food always smelt and looked lovely.
We obviously made the right choice with St. Margarets in Durham, and highly recommend this home to anyone looking for the best care possible for their loved ones.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From the first visit to the care home I have been impressed with everything about the home. All of the staff without exception are courteous and friendly. Everyone, residents and staff use christian names. The rooms are clean and tidy, residents are able to personalise their rooms with personal belongings. My wife has a wonderful relationship with the staff. The unit has everything residents require. A beautiful small dining room is a highlight. The meals are always of a high standard. I visit regularly at all times of the day and am greeted by a happy caring and knowledgeable staff. There is always lots going on, from arm chair exercises, craft work, entertainment and trips out. There is something for everyone. I am delighted with the care my wife receives and can recommend it unconditionally.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

All staff treat mum with care and affection. Standards of cleanliness are excellent. Mum enjoys the food and has choice. She also enjoys the activities on offer and joins in whenever she can. The home has a lovely atmosphere and mum has been happy for the two and a half years she has been there.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother has been a resident for six months and I cant praise the staff highly enough. They are always smiling and you can see the rapport they have with the residents. They are very patient even with the residents who are confused. The manager is very approachable and reassuring and make families welcome. Food is excellent - so much so that my mother has put on weight. I would have no hesitation in recommending this home.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We cannot fault the quality of care, the environment and facilities offered to Mum for just over four months until she passed away earlier this month. Staff were caring and compassionate; Mum was treated as a special individual and we as a family felt included in all decisions about her care and treatment. Sadly she was too ill to enjoy much of the food on offer; the menus would not have been out of place in a 5 star hotel! Her room was spacious and comfortable and we thank everyone involved in looking after her.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

February 2016

May 2015

Rating 5

Recipient: St Margaret's Care Home

Date: Friday 22 May 2015

more details

March 2015

Compliant

Recipient: St Margaret's Care Home

Date: Friday 20 Mar 2015

more details

February 2015

Grade One

Recipient: St Margaret's Care Home

Date: Saturday 28 Feb 2015

more details

April 2014

Bronze Award

Recipient: St Margaret's Care Home

Date: Wednesday 02 Apr 2014

more details

Job Vacancies

Staff Profiles

Sandra

Sandra Darroch (formerly Savage)

Job Title: Home Manager

Description:

"I would define kind care as treating people as you would like to be treated, with respect, dignity, honesty and a smile.”

Sandra is a Registered Nurse with almost 20 years’ experience in providing care and support for older people to help enrich their lives. She is also a qualified specialist in Palliative care. She is a knowledgeable and experienced leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Having lived in Durham for many years and worked at the local hospital, Sandra is well known in the area and works hard to maintain good relationships with the community and involve them in life at St Margaret’s.

Sandra joined St Margaret’s as Home Manager because she shared HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.

When asked what she enjoys most about her role, Sandra said:

“The ability to make a positive difference to the lives of Residents.”

Outside of work, Sandra enjoys a range of creative hobbies including photography and scrap booking.

If you would like to find out more information about St Margaret’s, Sandra has an ‘Open Door Policy’ and would welcome you for an informal chat.

You can contact Sandra on; 0191 3868949 or via email on; StMargarets.Manager@hc-one.co.uk

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at St Margaret's Care Home