
The overall care and support are excellentJames B(Husband of Resident/Service User)



The overall care and support are excellentJames B(Husband of Resident/Service User)



Overlooking Durham Cathedral and Castle, St Margaret’s Care Home offers personalised residential, nursing and residential dementia care to older people.
From the lovely en-suite bedrooms and hair salon to the large patio area and wellbeing programme, the friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family.
In the lovely dining areas, residents can relax and enjoy dining with family and friends,...
Care Provided by St Margaret's Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact St Margaret's Care Home for full pricing details and T&Cs.
Contact St Margaret's Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Laura Langridge(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2022
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (1)
St Margaret's Care Home Reviews (103)
St Margaret's Care Home has a Review Score of 9.6 (9.632) out of 10, based on 20 reviews in the last 2 years.
Over all time St Margaret's Care Home has 103 reviews.
My mam has been at St Margarent's since February of this year, and all of the staff have gone above and beyond to make her feel comfortable in her new home. The kindness and humour shown has helped my mam settle, and she loves the relationship she has now made with the incredible staff. I no longer need to worry about my mam when I'm not with her as I know she is well looked after and has people she can also have a laugh with.
I think St Margaret's is a wonderful place to live. The staff are kind and considerate of my illness. I no longer feel my life is worthless. I enjoy conversing with staff from the manager to the maintenance chap.
We were really satisfied with Dad's care in St Margaret's nursing home. His room was lovely and comfortable and the carers were very patient and kind. We would recommend it to anyone. Thanks to all for treating Dad with dignity and respect.
My husbands room was clean and tidy and staff were very friendly and respectful and a great help food was very good my husband was comfortable and I would recommend it.
The team at St Margaret's have been nothing short of amazing! They have helped us to move our mother seamlessly into care setting. The first contact to assess mum was very professional and took into consideration all her needs. The staff have been extremely welcoming, mum is well cared for in beautifully clean surroundings. I can't thank them all enough!
From mum getting to St Margaret's I have been over the moon with her care, she even calls the staff my friends which I love. The management team have been fantastic and welcoming.
Since arriving at St. Margaret's, mum has settled incredibly well and classes some of the staff as friends. The building is immaculately clean and very welcoming - which is important as we visit a lot!
Moving my dad to a care home was a difficult decision to make but the staff at St Margaret's have been wonderful. The atmosphere is calm and friendly and my dad has made friends and settled in quickly. Thank you.
But he's starting to join in more here, he really enjoyed the VE day concert.
Nothing is too much trouble for them and I have found their support to my mother and the family a great help.
My mam has been very comfortable in here. She's not been in the care home long, but everything that she has received from all of the staff has been excellent.
My aunt is settled very nicely in her room. The care staff have proved very caring and helpful, she is gradually getting used to the idea of it being her permanent home now. (She has only been have a few months). The food is fine and the care and attention very good. I have told her to ring her bell as soon as she needs the toilet because it takes a while for the staff to the able to respond. She has everything she needs and her daughter visits on a daily basis.
The staff at St. Margaret's Care Home are amazing! The care and support that is given to y day (and myself) is wonderful. They understand his needs very well and treat him with kindness and dignity whilst also having a good relationship with him.
A wonderful care home, all staff are lovely. Food is homemade and is the highest of quality. My husband is in for respite for a long stay due to conversion at home for him. Would definitely hope that for future restpite we will be able to use this care home. If there is ever a health issue they are also quick to contact you.
Very good experience. My privacy and dignity in all at all times. The food is excellent and also the cleanliness of home is outstanding. All staff are friendly and make sure I'm ok and I have my buzzer. I'm a youngish female (52) but St Margarets Care Home make me feel valued by the manager to every other staff member. I would highly recommend this home to anyone.
I have completed this review in consultation with my friend in room 3. I think it took my friend a couple of days to settle in after being in a hospice for 5 weeks. I think my friend gets a little lonely of course with the long days. He now knows the majority of staff and enjoys being on first name with all. Reception staff always welcoming when I enter buildings and nothing a trouble when asking for anything (customer service at it's best, well done) more recently my friend has had his meals in dining area, the ladies are excellent.
My mam was in St Margaret's between October 2023 and January 2024. The regular staff were professional to deal with. It did appear some bank staff were not the hardest working. Towards the end, my mam received attentive nursing care, particularly from one staff member in particular. There was some entertainment in the lounge and some activities appeared to be available. On the nursing floor, very few residents sat in the lounge during the day or evenings but some went to the dining room for meals. I never saw the general residential floor. At the weekends it could be a long wait to be let into the care home as admin staff were not around to respond to the buzzer.
Professional and friendly care.
Thanks to all.
Thank you for taking the time to complete a review for St Margarets, we are delighted to hear that you are very happy with the care your Mother receives and we will ensure we pass on your lovely comments regarding our team. We are concerned to hear that you discovered a bank (agency) colleague...
Wonderful carers and staff. Friendly, kind and approachable.
Bed Vacancies
Please contact us for latest vacancies.
News (16) & Events (0)
- 06 Jan 2026
HC-One’s St Margaret’s Care Home in Crossgate, County Durham, recently hosted its much-anticipated annual Christmas Fayre, bringing together residents, families, and the local community for a festive celebration. The event...
- 19 Sep 2025
HC-One’s St Margaret’s Care Home in Crossgate, County Durham, with the support of sister homes Greenways Court and Melbury Court, recently came together to host a successful cake sale at...
- 04 Jun 2025
HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...
There are no upcoming events for St Margaret's Care Home.
Accreditations
There are no accreditations posted yet for St Margaret's Care Home.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about St Margaret's Care Home
What types of Care is St Margaret's Care Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does St Margaret's Care Home have?
There are 60 Single Rooms.
What are the Facilities & Services at St Margaret's Care Home?
Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is St Margaret's Care Home to the centre of Durham?
0.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Margaret's Care Home to verify any information. View our terms and conditions. St Margaret's Care Home has an Enhanced Service -more info.