St Margaret's Care Home

St Margarets Garth, Crossgate, Durham DH1 4DS

St Margaret's Care Home is located within a quiet residential area in the beautiful historic city of Durham, a purpose built facility offering nursing, residential and residential dementia care.

At St Margaret’s Care Home residents have a choice of lounge areas which feature comfortable and specially designed furnishings. The home has a range of comfortable and well-equipped bedrooms; some rooms have magnificent views of Durham’s cathedral and castle.

Chefs at St Margaret’s pride themselves on knowing the tastes of residents and preparing a choice of home cooked, fresh, nutritional meals, and cater for any dietary and cultural needs.

At HC-One, experienced home managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Sandra Darroch (Home Manager)

Local Authority / Social Services: Durham County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Subject to agreement that St Margaret's can meet assessed needs.. Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on St Margaret's Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for St Margaret's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 35 Reviews over all time. This Average Rating is also the rating value for St Margaret's Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.765 for St Margaret's Care Home is calculated as follows: ( (338 Excellents x 5) + (61 Goods x 4) + (8 Satisfactorys x 3) + (5 Very Poors x 1) ) ÷ 412 Ratings = 4.765

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for St Margaret's Care Home is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 13 Reviews ÷ 12 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 St Margaret's Care Home has a Review Score of 9.8 (9.765) from 35 Reviews


Average Ratings

  • Excellent
    32
  • Good
    2
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St Margaret's Care Home?

  • Extremely LIKELY
    32
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to St Margaret's Care Home

  • Daughter of Resident/Service User
    16
  • Son of Resident/Service User
    7
  • Resident / Service User
    4
  • Wife of Resident/Service User
    3
  • Husband of Resident/Service User
    2
  • more

Fantastic care received for my mum during her palliative/end of life care.
She was shown care and dignity and the family had support and warmth.
We cannot thank St Margaret's enough.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

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Average Rating:   5 out of 5

My father came to St Margaret's for palliative care. The staff were excellent and caring and treat my father with dignity. The care home is also a very pleasant place with a variety of facilities.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

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Average Rating:   5 out of 5

Resident settled in well!
Treated with dignity, care and respect which is the most important things to have for a settled and happy experience. Very happy with the staff, very informative and always approachable to answer any concerns and questions.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

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Average Rating:   5 out of 5

I have lived at this care home for nearly two years. I find it comfortable and homely. The staff are very helpful and show great respect. They go that extra mile. I would most definitely recommend this care home.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My father went to St Margaret's in mid-December 2017 for palliative care. From the moment he arrived, he was extremely well looked after, in terms of care, hygiene, food and the staff always interacted and chatted with him. The medical and nursing care at end of life was brilliant and I can only praise the staff in the nursing wing. Thank you for the care and support you gave my father at the end of his life.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My mam spent only four weeks at St Margaret's in intermediate care before she passed away. During her stay, the staff were amazing, caring and were very helpful. Nothing was a bother to them, no matter what time of day.

The place was lovely. I can not thank the staff enough for taking care of my mam.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

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Average Rating:   5 out of 5

Very caring staff and a good and varied diet. Very pleased with the improvement my husband has made since he was admitted here. There is always someone to talk to if I have any queries.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

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Average Rating:   5 out of 5

My husband has only been here for two days and I am so impressed with the home. So clean, kind, caring, professional, well equipped and 5* friendly.

Food is so good compared to where my husband was before, it was lacking in all the above criteria.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

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Average Rating:   5 out of 5

Our mother/mother-in-law was in St Margaret's for "end of life" care. This was from the end of March until mid-September. She received very good care and nursing form the staff - her needs were met physically and emotionally, in so far as she was taken out to a garden centre for coffee and a scone. She went to many of the concerts and activities - the Elvis impersonator being her favourite. In the final week and days of her life, she received excellent care, as did we, her family. St Margaret's staff were wonderful and we can't thank them enough.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

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Average Rating:   5 out of 5

I was a resident of St Margaret's Care Home for 11days for respite care.
Upon arrival, I was greeted warming by the manager and I found everywhere to be spotlessly clean.
All the staff were exceptional and I was treated with kindness, care and dignity at all times. Everything was done to make me comfortable and feel at home.
The meals were excellent, varied and plentiful.
I would not hesitate to recommend St Margaret's Care Home to anyone.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother has been here for 5 weeks and the care is excellent. It has met her needs very well. The cleanliness of the home is very good. The food cannot be faulted at all. The residents are extremely well fed. The staff are really pleasant and helpful and cannot do enough for you.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

The staff at St Margaret's have been the most wonderful support to my mum and family. The community is one of kindness and support with such generosity, care and community spirit. Thank you all. I'd like to say a special thank you to the member of staff who went above and beyond. A wonderful person and support to mum and me.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Dad has been at St Margaret's Care Home since July 2013. He was very poorly when he arrived. With the kindness and excellent care of the staff, he made an excellent recovery. I really do think that we could not have found a better place for Dad to be and feel fortunate that there was a room vacant at the time we needed it. We as a family have every confidence in St Margaret's Care Home in all aspects of care for those in need.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

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Average Rating:   5 out of 5

From my first day of admission, I was made to feel welcome, wanted and respected as a resident. I have received excellent care throughout my stay for rehabilitation both from the manager and physiotherapists.
Nothing was a trouble for the staff to assist me with physical and emotional problems and their kindness and support have been very much appreciated.
My stay here at St Margaret's has afforded me the opportunity to experience the warm, loving care that the staff have given to each and every resident and I wouldn't hesitate to recommend this establishment to anyone requiring long or short term care for their families.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

The care home has a welcoming and pleasant environment with good facilities and excellent service in respect of food and drink.
The staff's expertise and competence with their application of care make the home exceptional. The whole experience was made easier and pleasing for our mum and us as a family by the kind, caring manager and excellent communication skills of the staff and management.
We feel that our mum was always treated with respect and dignity.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

My father went to live at St Margaret's Care Home in June 2015. Right from the start, all the staff at every level worked hard to make him feel welcome so that he could regard St Margaret's as being his home. My father had an outgoing personality and the staff responded well to this sharing his moments of humour. I have no doubt that the staff genuinely cared fro my father and walked the extra mile in their care of him, not least in the last couple of weeks of his life. I also feel that they cared for both my husband and I really appreciate the efforts both practical and emotional that were made to enable my father to finish his life at St Margaret's rather than in hospital and for me to be with him at the end.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My grandad seems very happy here and is integrating very well. After 4 weeks, staff have already 'sussed' his personality and interests.
The staff seem very caring and genuinely want to make him feel comfortable.
Management are very welcoming, friendly and are happy to help.
My grandmother is very happy with the care my grandad receives and loves the dinners.
Thank you.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

I have no complaints about St Margaret's except that it is at the top of a hill and at 80 it can be difficult. More parking would be good.

The building, staff, care and food were all good to excellent. Unfortunately, my wife died after 8 days in the care home and I was otherwise occupied, rather than fraternise. Staff, when I had contact with them, were all very helpful under difficult conditions.

How likely would you be to recommend St Margaret's Care Home? Likely

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Average Rating:   4.3 out of 5

The care home appeared to us to be safe, secure, clean, modern and replete with affable and incredibly patient, empathetic staff.
There did appear to be too few of these on a fairly regular basis, however; we had to wait for between five and ten minutes to gain access on occasion.
Staff appeared to be hurried at times, with far too much to do, so that (perhaps) meals and soiled laundry were not removed as promptly as they could have been.
Nevertheless, the home was able to afford my uncle dignity and privacy (as well as respect) in his final days.

How likely would you be to recommend St Margaret's Care Home? Likely

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Average Rating:   4 out of 5

HC-One, Careline Team at St Margaret's Care Home responded to this review on 13 Apr 2017:

Thank you for taking the time to complete a review, your positive feedback is valued and appreciated. We really value the feedback provided by those who use our services.
We note your concern regarding staffing levels; Staffing levels are independently reviewed by independent senior managers against dependency of Residents. We are committed to providing Residents with the high quality, kind care they deserve and therefore tailor our staffing levels to ensure we can meet everyone’s individual needs.
We hope you can appreciate that we keep the front door locked to ensure security for Residents in our care, at busy times there can be a delay in answering the door, there is a notice on the front door apologising for any delay.
The Home Manager has an open door policy and is happy to discuss any concerns so that they can be resolved promptly.
Thanking you again for taking the time to provide really helpful feedback about the home.

My mother moved into St Margaret's Care Home on 30/09/2016 after initial depression because of her disablement. With the help, cheerfulness and patience of the staff, she is now very happy there. She has often expressed how content she is and is very reluctant to move elsewhere. All the staff are friendly and easy to approach and mum gets on well with them all. Whenever we visit, she is always immaculately clean and well cared for.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Quite exemplary. The standard of care has been at the top of the tree. Knowledge and skills have been superb. Dignity and privacy is excellent and so professional. Facilities are the cleanest and most pleasant in my experience. Family and visitors are looked after with friendliness and consideration with a limitless supply of tea and biscuits. I cannot recommend St Margaret's Care Home more highly.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

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Average Rating:   5 out of 5

My husband had complex problems and was looked after and cared for with care, compassion and dignity. All the staff were excellent.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

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Average Rating:   5 out of 5

We cannot fault the care my mother received in all the years she was a resident - the care was 2nd to none.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

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Average Rating:   5 out of 5

I had to get an EMI bed for my mother. From the minute I came to St Margaret's Care Home I knew this was the right place for her. The care she receives is superb from caring and committed staff who have mams best interests at heart. Mam has been supported fully to settle in quickly and without incident. There is a genuine family feel within the home and mam is extremely well cared for.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

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Average Rating:   5 out of 5

From walking in to walking out the caring of the staff are second to none. They cannot do enough for you and nothing is a trouble for them. They listen and are attending to your full needs. The care they give to the patients is exemplary. All in all, they are a crest to this homing facility. Well done all and keep it up!!

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

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Average Rating:   5 out of 5

Great staff. Nice environment. Good location. Care homes sometimes get bad press but in this case, my Mum was looked after well.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

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Average Rating:   5 out of 5

Both my mother and aunt have been resident in St.Margaret's for several months, Ths place really is exceptional - it is so homely with welcoming great facilities. All of the staff, the manager, the carers, the chef and the cleaners are so friendly, and genuinely caring - many have worked there for a number of years. My mum settled in straight away, she enjoys the food and thinks the chef is just fantastic . The activities provided are also thoughtful and well received - mum has enjoyed trips out, exercise classes, live music, a visit from a Shetland pony, and a history presentation about Durham to name but a few. She loves her weekly visit to the on-site hairdresser as well. If you are looking for a care home for your precious relative then look no further.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Our experience with this care home was very very very concerning. Numerous problems occurred during my parents' 9-day stay, with one exceedingly serious issue. The care home have responded to my direct enquiries and complaints with inadequacy and after an internal investigation, they have admitted that they cannot offer an explanation as to how the extremely serious issue occurred. Although the facilities and activities offered in the care home were good, this does not negate from the seriousness of the problem we have experienced and the fact that, overall, I would not recommend this care home to anyone.

How likely would you be to recommend St Margaret's Care Home? Extremely Unlikely

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Average Rating:   2.4 out of 5

HC-One, Careline Team at St Margaret's Care Home responded to this review on 01 Sep 2016:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.

We note your concern regarding the response to your complaint and sincerely hope that you will accept the invitation we had extended to you, to come in and discuss this further.

Thanking you again for taking the time to provide really helpful feedback about the home.

The health, wellbeing, safety and happiness of Residents are our top priorities, and we work hard every day to ensure we are delivering the high quality, kind care all Residents deserve.

My mother came into the home just over a year ago. I wasn't sure about her going into a nursing home, as I had seen some uncaring homes. From day one until her death, the care she received couldn't have been any better, she was loved and allowed to die with dignity. I could not pick one fault with St Margarets and it's staff, saved me a lot of heartache and worry, as I knew she was safe.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

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Average Rating:   5 out of 5

My dad was a resident at St Margaret's for three years until his death in December 2015. I'm still a regular visitor as I continue to take part in residents meetings. The manager for three years, has achieved through her skill, a treasured team of staff. As you can see by my ratings that there is excellence throughout.
I particularly have a special message for the wonderful support from management and staff, showing love and care for my dads last declining five days, and extreme compassion from all staff towards our family at this very sad time. My heart felt appreciation.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

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Average Rating:   5 out of 5

The care from every member of staff at St. Margarets care home in Durham was outstanding. First impressions of visiting St. Margarets when looking for the best possible home for my mother was very impressive. The home was very clean and modern. Staff had clean uniform, and very friendly. Nothing was too much trouble from the Manager and all staff. The food always smelt and looked lovely.
We obviously made the right choice with St. Margarets in Durham, and highly recommend this home to anyone looking for the best care possible for their loved ones.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

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Average Rating:   5 out of 5

From the first visit to the care home I have been impressed with everything about the home. All of the staff without exception are courteous and friendly. Everyone, residents and staff use christian names. The rooms are clean and tidy, residents are able to personalise their rooms with personal belongings. My wife has a wonderful relationship with the staff. The unit has everything residents require. A beautiful small dining room is a highlight. The meals are always of a high standard. I visit regularly at all times of the day and am greeted by a happy caring and knowledgeable staff. There is always lots going on, from arm chair exercises, craft work, entertainment and trips out. There is something for everyone. I am delighted with the care my wife receives and can recommend it unconditionally.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

All staff treat mum with care and affection. Standards of cleanliness are excellent. Mum enjoys the food and has choice. She also enjoys the activities on offer and joins in whenever she can. The home has a lovely atmosphere and mum has been happy for the two and a half years she has been there.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has been a resident for six months and I cant praise the staff highly enough. They are always smiling and you can see the rapport they have with the residents. They are very patient even with the residents who are confused. The manager is very approachable and reassuring and make families welcome. Food is excellent - so much so that my mother has put on weight. I would have no hesitation in recommending this home.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

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Average Rating:   5 out of 5

We cannot fault the quality of care, the environment and facilities offered to Mum for just over four months until she passed away earlier this month. Staff were caring and compassionate; Mum was treated as a special individual and we as a family felt included in all decisions about her care and treatment. Sadly she was too ill to enjoy much of the food on offer; the menus would not have been out of place in a 5 star hotel! Her room was spacious and comfortable and we thank everyone involved in looking after her.

How likely would you be to recommend St Margaret's Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

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Bed Vacancies

Bed Vacancies

posted 08 May 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

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February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

May 2015

Rating 5

Recipient: St Margaret's Care Home

Date: Friday 22 May 2015

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March 2015

Compliant

Recipient: St Margaret's Care Home

Date: Friday 20 Mar 2015

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February 2015

Grade One

Recipient: St Margaret's Care Home

Date: Saturday 28 Feb 2015

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April 2014

Bronze Award

Recipient: St Margaret's Care Home

Date: Wednesday 02 Apr 2014

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Job Vacancies

Staff Profiles

Sandra

Sandra Darroch (formerly Savage)

Job Title: Home Manager

Description:

"I would define kind care as treating people as you would like to be treated, with respect, dignity, honesty and a smile.”

Sandra is a Registered Nurse with almost 20 years’ experience in providing care and support for older people to help enrich their lives. She is also a qualified specialist in Palliative care. She is a knowledgeable and experienced leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Having lived in Durham for many years and worked at the local hospital, Sandra is well known in the area and works hard to maintain good relationships with the community and involve them in life at St Margaret’s.

Sandra joined St Margaret’s as Home Manager because she shared HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.

When asked what she enjoys most about her role, Sandra said:

“The ability to make a positive difference to the lives of Residents.”

Outside of work, Sandra enjoys a range of creative hobbies including photography and scrap booking.

If you would like to find out more information about St Margaret’s, Sandra has an ‘Open Door Policy’ and would welcome you for an informal chat.

You can contact Sandra on; 0191 3868949 or via email on; StMargarets.Manager@hc-one.co.uk

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at St Margaret's Care Home