
The overall care and support are excellentJames B(Husband of Resident/Service User)



The overall care and support are excellentJames B(Husband of Resident/Service User)



Overlooking Durham Cathedral and Castle, St Margaret’s Care Home offers personalised residential, nursing and residential dementia care to older people.
From the lovely en-suite bedrooms and hair salon to the large patio area and wellbeing programme, the friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family.
In the lovely dining areas, residents can relax and enjoy dining with family and friends,...
Care Provided by St Margaret's Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact St Margaret's Care Home for full pricing details and T&Cs.
Contact St Margaret's Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Laura Langridge(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2022
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (1)
St Margaret's Care Home Reviews (103)
St Margaret's Care Home has a Review Score of 9.6 (9.632) out of 10, based on 20 reviews in the last 2 years.
Over all time St Margaret's Care Home has 103 reviews.
Caring staff, great facilities, happy residents; we couldn't be happier with St Margaret's for Mum.
The kindness shown, not only to my mam but also to myself and my sister and brother, was so much appreciated. My mam loved the day and so did we.
Mam has lived at St Margarets since January 2020.
Mam enjoys the company of her fellow residents and the warmth of the staff, its lovely to have peace of mind knowing she is so well looked after and is happy.
Just had an issue with a doctor, who is being investigated.
Thank you for taking the time to complete a care review for us. We are working very hard to increase the standards in the home and look forward to asking you for your opinion in a few months’ time once our refurbishment program has been completed. At the home, we strive to deliver kind care to our...
My dad’s health deteriorated in January 2021 resulting in me having to find nursing care for him. After spending a few weeks in different care homes, he finally settled in St Margaret’s, which I believe was down to the level of support, care and professionalism provided by the team.
Unfortunately, my dad passed in September 2021, however, I feel comfort knowing that he was made to feel as comfortable as possible at St Margaret’s and had established friendships with the staff who brightened his days.
From my visits to the home, it was clear the staff work very hard to meet the needs of its residents.
Upon admission, there were a few administration issues, but I cannot fault the care and attention my wife receives. Staffing levels could be improved, but this is not a reflection of the care provided. Covid-19 has had a massive effect on how care is administrated and has had an impact on visiting relatives.
I can't rate this home enough. They have cared for my dad up until he passed away on Monday 5th July. The staff were so caring towards him and catered for his every need. They looked after us as a family and supported us throughout it all. So grateful for the care we have received as a family.
My uncle moved into St Margaret's in January right in the middle of lockdown. It was clear after a spell in hospital that he was not going to be able to cope at home alone. He has Alzheimer's and mobility problems causing him to be unsteady on his feet. The staff at St Margaret's kept me informed regularly as to how he was settling into his new home, and I was able to speak to him a couple of times on the telephone. Yesterday, I was allowed to visit him inside the home for the first time. I have to say I was really impressed. The staff were all friendly and welcoming. My uncle was happy, content and looked so well. I knew as soon as I saw him, we had chosen the right home for him. I look forward to visiting regularly once all restrictions are lifted.
Today I was able to see my 92-year-old Mum and give her a hug for the first time since March. I can’t put into words how wonderful the experience was. All my Christmas’ rolled into one. Thank you to the manager and all the carers. They have really taken that extra step to look after my Mum during this horrendous year. Even nursed her through COVID. I can’t praise St Margaret’s enough. Thank you and look forward to visiting again.
I can not praise the home and staff enough. My mam and aunt have lived at St Margaret's recently during Covid. The whole team are professional, very welcoming and nothing is a problem for them. They have provided specialist support and care for my mum and aunt with dementia. They were treated as an individual, with respect and dignity. They ensured we were kept up to date and gave honest information which made me trust the people caring for my loved ones. I could always speak to mum and auntie anytime I wished. They understood how painful it was not being able to see family and did all they could. They took the time to make their bedrooms perfect with all their personal possessions for the day they moved in. My mum and aunt sadly passed away but the staff continued to support my family through a difficult sad time. They provide palliative care and nursing staff are outstanding and compassionate. Thank you to all of the team for your care and passion when caring for precious people to me.
My aunt came into care, and I wasn't sure it was the right move. Since my aunt came into St Margaret's up until her passing this month, the care she received was excellent. The staff really improved her quality of life.
The care teams commitment to the job goes way above and beyond. Team members (my mother's carers) calling in to see her on their days off or even just ringing in to see how she is on their day off is just exceptional. Always respective of my mother. I really couldn't ask for better care. I thank them all from the bottom of my heart.
I am now looking for care for my mother; St Margaret's is my only choice. I couldn't want more from such a lovely team.
Several care homes were visited and the impressions I got was that St Margaret's stood out well above the rest. The assistance received from the manager was excellent. My mother moved in and during all her time there was looked after very well and made many friends with the residents and staff. Sadly my mother passed away in the middle of the covid crisis whilst in hospital. All the staff were very helpful during this sad time and I will not forget them.
I've always felt St Margret's were doing a great job looking after mum, but as it is the only care home I've seen, I didn't know how it compared to others. Tragically, COVID put care homes front and centre in the news, which gave me the chance to see how many others in the UK, US and Canada operate. This has confirmed to me we certainly made a great choice with St Margaret's. I would recommend them highly based on my experience with their care for mum.
The team also keep you fully updated on any changes in their care, which are particularly relevant during the pandemic.
I moved my mum into St Margaret's Care Home in December 2019, it was important to have the right home for my mum. When I first looked at St Margaret's, I met one member off staff, when I turned up to look around, she said 'this will be your mum's home and we the carers will be her guests'. The staff cared and took time to really get to know my mum as a person. From the cleaner to the manager they had a can-do positive approach in trying to improve the quality of my mum's life. If you want the best care for your parents I would recommend choosing this home as the care they provide really does what it says on the tin.
A very pleasant care home. The staff are professional and caring. The residents always seem happy and well cared for. Would recommend to family and friends, very welcoming of our pet therapy dogs.
The staff are very friendly and helpful even in difficult situations.
Very happy with the care my Dad receives. The staff are always friendly and helpful and anticipate my Dad's needs. The home itself is very clean and comfortable and well managed. Meals are also very good.
Fantastic, caring and helpful staff.
Bed Vacancies
Please contact us for latest vacancies.
News (16) & Events (0)
- 06 Jan 2026
HC-One’s St Margaret’s Care Home in Crossgate, County Durham, recently hosted its much-anticipated annual Christmas Fayre, bringing together residents, families, and the local community for a festive celebration. The event...
- 19 Sep 2025
HC-One’s St Margaret’s Care Home in Crossgate, County Durham, with the support of sister homes Greenways Court and Melbury Court, recently came together to host a successful cake sale at...
- 04 Jun 2025
HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...
There are no upcoming events for St Margaret's Care Home.
Accreditations
There are no accreditations posted yet for St Margaret's Care Home.
Meet the Team (0)
There are no Team Members posted yet.
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