St Margaret's Care Home

St Margarets Garth, Crossgate, Durham DH1 4DS
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9.4 99 Reviews
  • St Margaret's Care Home, Durham
Overlooking Durham Cathedral and Castle, St Margaret’s Care Home offers personalised residential, nursing and residential dementia care to older people.

From the lovely en-suite bedrooms and hair salon to the large patio area and wellbeing programme, the friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family.

In the lovely dining areas, residents can relax and enjoy dining with family and friends, taken care of by the catering team who work hard to make mealtimes an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at St Margaret’s, the team take pride in empowering everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at St Margaret’s, so the team is dedicated to supporting residents in building strong relationships in the Durham neighbourhood, by organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life in the home. The experienced and friendly home manager leads the team at St Margaret’s to provide the kindest care possible to all residents.
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Care Provided by St Margaret's Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1208

These prices are only a guideline, please contact St Margaret's Care Home to find out the exact price for your requirements.

Contact St Margaret's Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact St Margaret's Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Emma Grebby (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (1)

St Margaret's Care Home Reviews (99)

9.4

St Margaret's Care Home has a Review Score of 9.4 (9.427) out of 10, based on 26 reviews in the last 2 years.
Over all time St Margaret's Care Home has 99 reviews.

Overall Experience
  • 72
  • 20
  • 5
  • 1
  • 1
Date Published
  • 99
  • 5
  • 13
  • 26
  • 73
Reviewer Connection to St Margaret's Care Home
  • 50
  • 14
  • 11
  • 6
  • 6
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 99, showing 21-40
Review from T C (Respite Resident) published on 4 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience has been as the 'best possible'. Thank you St Margaret's Care Home. Everything has been totally satisfactory.
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Review from R W (Daughter of Resident) published on 5 January 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
Reading the other recent reviews makes me wonder if the levels of care that is provided differs depending on the care needed or the reason behind someone's residency.
This was my first experience of a nursing home so maybe my expectations were too high but as a daughter of someone who needed extensive
palliative care, I felt my dad's very short period here was extremely uncomfortable for both him and his supporting family.
I will take this up with the nursing home separately in the new year but if you are looking at palliative care options then I urge you to do your research and ask questions with regards to what the nursing care looks like before you select this establishment.
Reply from Clare Sheehan, Careline Advisor at St Margaret's Care Home
Thank you for taking the time to complete a review for St Margaret’s Care Home. We were very disappointed to hear that your experience was not as expected and would welcome you to make an appointment…read more
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Review from K D (Daughter of Resident) published on 11 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident of St Margaret's Care Home for almost a year. The care she receives is excellent. All of the staff are thoughtful and caring and do a wonderful job in caring for my mother. She is very comfortable and contented and when she has confusion and is unsettled, as she has dementia,
they skillfully are able to support her. Mum loves the company, the meals, her room, the activities and the staff. Thank you so much. My sister and I find it very helpful to be able to talk with staff too.
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Review from Robin T (Resident) published on 8 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my first taste of a care home and find it very good indeed in all aspects, except the food, plenty of it but most of it is overcooked 'boiled to death', otherwise, I am very happy here and the staff are great.
Reply from Julie Caygill, Hospital Liaison Team Administrator at St Margaret's Care Home
Thank you for taking the time to complete a review and for your high ratings in most areas, it is most appreciated. We can see that a rating of 2 stars has been given in the food and drink area and…read more
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Review from L H (Daughter of Resident) published on 6 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very good, friendly, caring and very considerate towards my mam's needs.
The rooms are good and kept very clean.
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Review from Alan B (Son of Resident) published on 5 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the staff in general to be pleasant and friendly when I visit but I have realised that the staff don't just look after my Dad's needs, they actually care about him. To hear them today describe him as special, despite the challenges that he presents says it all. Thank you to St Margaret's
care home staff for the excellent care Dad receives.
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Review from Heather M (Daughter of Resident) published on 5 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
During a recent visit, I was quite disturbed by the fact that there were no permanent staff on duty, other than the supervisor. The staff were all foreign some with very little English.
This was making communication with residents very difficult. I realise within the care sector there is a staffing
shortage but I think it would be beneficial to have at least one permanent member of staff on duty. My family are still finding getting to speak to Mum on the phone very difficult it can sometimes take all day to get through.
Reply from Julie Caygill, Hospital Liaison Team Administrator at St Margaret's Care Home
Thank you for taking the time to complete a review regarding your Mother. I am pleased to hear that you feel the cleanliness of the home is good and people are treated with dignity and feel safe. We…read more
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Review from J W (Daughter of Resident) published on 11 April 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
The home has recently been extensively refurbished, mainly the areas that visitors see - shame they didn’t replace draughty windows and old carpets in some of the rooms. My mum's dining room is extremely cold when the wind blows. In the years my mum has been a resident, I have noticed a marked decline
in the standard of food (lower quality of meat and fish) and cold drinks when available are watered-down cordials; I guess all due to cost of living increases. High staff turnover, agency staff are used frequently, and permanent staff seem to genuinely care for residents. The cleaning team are excellent; my mum's room and units are spotless at all times. There is no garden, just a patio at the back where residents are encouraged to plant up pots for the summer and a small patio to the side with views of the castle; this doesn’t appear to be used (it is attached to the nursing floor). Entertainment and activities are few and far between, loud volume on the TV is used as entertainment in the lounge.
Reply from Julie Caygill, Hospital Liaison Team Administrator at St Margaret's Care Home
Thanks for taking the time to complete a review for St Margarets; we really appreciate your kind comments regarding the kind care colleagues give and the standards of hygiene in the home. We are…read more
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Review from Brian W (Husband of Resident) published on 15 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited this home more than 200 times since May 2022 to see my wife, who has Alzheimer's. I have always found the staff be it admin, caring, catering, cleaning, nursing, laundry or hairdressing, to be approachable, kind and considerate. They do a difficult job under trying conditions, and I commend
what they do.
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Review from K B (Daughter of Resident) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel that my mam is well cared for at St Margaret's Care Home. All staff are friendly and easy to talk to, towards myself and my mam. Nothing is too much trouble. Mam is settled at St Margaret's. Her room is kept clean, and so is the rest of the home. Mam is treated with dignity, and her needs are
well met.
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Review from C S (Wife of Resident) published on 28 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Exceptional, caring staff where nothing is a trouble. The care and patience my husband receives are gratefully received and appreciated. The home is kept clean, as is bedding/clothing. Husband's nursing staff closely monitor him and his medical requirements. Grateful - thanks to all staff.
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Review from Pauline M (Daughter of Resident) published on 28 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Unfortunately, I cannot visit my mam often as I live abroad, but when I phone, all the staff are extremely helpful, well informed and polite. When I do visit, I can see how dedicated and hard-working they all are. Nothing is too much trouble. I am always welcome. My mam is cared for in a respectful
and professional manner, and I can see she is happy and content. This, of course, means the world to me. Everything about St Margaret's is positive and reassuring.
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Review from C A (Daughter of Resident) published on 21 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care staff very kind and considerate towards my mum. Thank you for your support.
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Review from James B (Husband of Resident) published on 21 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The overall care and support are excellent. The weekly newsletter keeps me in touch with the activities and the necessary updates on medicines. In short, I am impressed and grateful to St Margaret's Care Home.
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Review from D K (Daughter of Resident) published on 23 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My recent contact with the care home was around the refurbishment that is going to take place. The discussion I had was very professional and relaxed and I can see that this refurbishment is positive for all concerned. Both Home Manager and Deputy Manager for all they are busy spent time to explain
what is happening and I did not feel rushed and asked a lot of questions. Well done and keep up the good work.
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Review from Susanne E (Daughter of Resident) published on 16 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My journey into having a good home for my mum has been a long and extremely distressing road, that is until I found St Margaret's, at last, a safe harbour. My mum has been at this home for 2-years, and I have got to honestly say because of the person-centred care she receives on a daily basis, her quality
of life is amazing; she is happy 99% of the time.


I have met all the carers and domestic staff etc, and they are a bunch of 'unsung heroes' - least we not forget them! Thank you!
They are all part of a big team who pull together night and day to provide care that is next best to the care of any family member could give. What more could I ask for but that peace of mind.
Keeping me informed of any issues that may arise, I am contacted asap, and a full explanation is given each time, every time.
The managers keep me in the loop to all my mum's needs; they are transparent every step of the way, good, bad, funny and sad; I value every member of this fantastic team of 'angels in disguise'!

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Review from L S (Daughter of Resident) published on 6 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring staff, great facilities, happy residents; we couldn't be happier with St Margaret's for Mum.
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Review from Sandra D (Daughter of Resident) published on 4 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank the new manager and staff at St Margarets Care Home for helping us to make my mothers 80th birthday so special.
The kindness shown, not only to my mam but also to myself and my sister and brother, was so much appreciated. My mam loved the day and so did we.
Mam has lived at St
Margarets since January 2020.
Mam enjoys the company of her fellow residents and the warmth of the staff, its lovely to have peace of mind knowing she is so well looked after and is happy.
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Review from Elizabeth C (Daughter of Resident) published on 22 September 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The staff are all friendly and helpful.
Just had an issue with a doctor, who is being investigated.
Reply from Julie Caygill, Hospital Liaison Team Administrator at St Margaret's Care Home
Thank you for taking the time to complete a care review for us. We are working very hard to increase the standards in the home and look forward to asking you for your opinion in a few months’ time…read more
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Review from Damian C (Son of Resident) published on 17 September 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad’s health deteriorated in January 2021 resulting in me having to find nursing care for him. After spending a few weeks in different care homes, he finally settled in St Margaret’s, which I believe was down to the level of support, care and professionalism provided by the team.


Unfortunately,

my dad passed in September 2021, however, I feel comfort knowing that he was made to feel as comfortable as possible at St Margaret’s and had established friendships with the staff who brightened his days.


From my visits to the home, it was clear the staff work very hard to meet the needs of its residents.

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Current Review Score: 9.4 (9.427)

Overview of Review Score

The Review Score of 9.4 (9.427) out of 10 for St Margaret's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.427 for St Margaret's Care Home is calculated as follows: ( (178 Excellents x 5) + (85 Goods x 4) + (32 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 302 Ratings = 4.427
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St Margaret's Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (0)

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