
The overall care and support are excellentJames B(Husband of Resident/Service User)



The overall care and support are excellentJames B(Husband of Resident/Service User)



Overlooking Durham Cathedral and Castle, St Margaret’s Care Home offers personalised residential, nursing and residential dementia care to older people.
From the lovely en-suite bedrooms and hair salon to the large patio area and wellbeing programme, the friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family.
In the lovely dining areas, residents can relax and enjoy dining with family and friends,...
Care Provided by St Margaret's Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact St Margaret's Care Home for full pricing details and T&Cs.
Contact St Margaret's Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Laura Langridge(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2022
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (1)
St Margaret's Care Home Reviews (103)
St Margaret's Care Home has a Review Score of 9.6 (9.632) out of 10, based on 20 reviews in the last 2 years.
Over all time St Margaret's Care Home has 103 reviews.
From the moment my brother and I were shown around St Margaret's Care Home I felt happy that this was the best care home for my father to be looked after in. The staff are very kind and thoughtful and are also so helpful to my dad, me and my family. This is a heartwrenching time for a family to know their loved one will not return to their home but at least I know dad is being cared for to the best of their ability, even though at times they are very short of staff.
I always find the staff very good and helpful. Always willing to talk to you.
The care is second to none. All staff are kind and considerate. For the amount of staff, I have seen they do an amazing job because I know it isn't easy dealing with dementia.
I have been a resident for 13 years. I am now 96 years old and hope to spend the rest of my days here. Needless to say, I have seen many people, including managers, come and go for one reason or another. During this time. Especially recently, I have been looked after by loyal, experienced staff well and I am able to compare this with living alone out in the community. We have been through a difficult time recently and but for loyal staff, we could not function with this care and I am blessed.
My Dad came to St Margeret's care home from hospital after a fall due to his dementia. The staff are lovely. They have included my Mum in everything, welcoming her to stay and eat with my Dad, which I feel is very important. My Dad is treated with dignity and respect at all times. I would recommend anyone considering a care home to look around.
Myself and my family hugely appreciate all the efforts the staff made to make Mams life at St Margaret's so enjoyable. In particular, the arrangement made to organise Mam's 100th celebration birthday on July 18th. The efforts made to make this occasion memorable were excellent. Clearly showing the staff are exemplary in organizing, caring and arranging opportunities for residents to socialise at every opportunity. It's a joy to see all the elderly residents smiling. Mum loved every minute.
He had had numerous falls and was incontinent, also very unsteady on his feet.
Since being in this home he has improved greatly.
He has had a few falls and is monitored to prevent this from happening.
He is taken to the toilet when necessary where previously he was unable to reach the toilet sufficiently quickly.
Staff also walk him up and down the corridor to improve strength in his legs.
I have nothing but grateful thanks and appreciation for the wonderful care he has had and is still getting.
The home itself is pleasant and airy and very comfortable.
I was always kept informed of Mam's health.
I was given provision for a bed if required.
Mam was always kept clean.
Mam really enjoyed the good food.
The nursing staff always gave of their best even in difficult circumstances.
Any problems were dealt with quickly.
No problems with money transactions.
Keeping an eye on clothes after being washed sometimes proved rather tricky.
She was shown care and dignity and the family had support and warmth.
We cannot thank St Margaret's enough.
Treated with dignity, care and respect which is the most important things to have for a settled and happy experience. Very happy with the staff, very informative and always approachable to answer any concerns and questions.
My father came to St Margaret's for palliative care. The staff were excellent and caring and treat my father with dignity. The care home is also a very pleasant place with a variety of facilities.
I have lived at this care home for nearly two years. I find it comfortable and homely. The staff are very helpful and show great respect. They go that extra mile. I would most definitely recommend this care home.
My father went to St Margaret's in mid-December 2017 for palliative care. From the moment he arrived, he was extremely well looked after, in terms of care, hygiene, food and the staff always interacted and chatted with him. The medical and nursing care at end of life was brilliant and I can only praise the staff in the nursing wing. Thank you for the care and support you gave my father at the end of his life.
My mam spent only four weeks at St Margaret's in intermediate care before she passed away. During her stay, the staff were amazing, caring and were very helpful. Nothing was a bother to them, no matter what time of day.
The place was lovely. I can not thank the staff enough for taking care of my mam.
Very caring staff and a good and varied diet. Very pleased with the improvement my husband has made since he was admitted here. There is always someone to talk to if I have any queries.
My husband has only been here for two days and I am so impressed with the home. So clean, kind, caring, professional, well equipped and 5* friendly.
Food is so good compared to where my husband was before, it was lacking in all the above criteria.
Upon arrival, I was greeted warming by the manager and I found everywhere to be spotlessly clean.
All the staff were exceptional and I was treated with kindness, care and dignity at all times. Everything was done to make me comfortable and feel at home.
The meals were excellent, varied and plentiful.
I would not hesitate to recommend St Margaret's Care Home to anyone.
Our mother/mother-in-law was in St Margaret's for "end of life" care. This was from the end of March until mid-September. She received very good care and nursing form the staff - her needs were met physically and emotionally, in so far as she was taken out to a garden centre for coffee and a scone. She went to many of the concerts and activities - the Elvis impersonator being her favourite. In the final week and days of her life, she received excellent care, as did we, her family. St Margaret's staff were wonderful and we can't thank them enough.
My mother has been here for 5 weeks and the care is excellent. It has met her needs very well. The cleanliness of the home is very good. The food cannot be faulted at all. The residents are extremely well fed. The staff are really pleasant and helpful and cannot do enough for you.
The staff at St Margaret's have been the most wonderful support to my mum and family. The community is one of kindness and support with such generosity, care and community spirit. Thank you all. I'd like to say a special thank you to the member of staff who went above and beyond. A wonderful person and support to mum and me.
Bed Vacancies
Please contact us for latest vacancies.
News (16) & Events (0)
- 06 Jan 2026
HC-One’s St Margaret’s Care Home in Crossgate, County Durham, recently hosted its much-anticipated annual Christmas Fayre, bringing together residents, families, and the local community for a festive celebration. The event...
- 19 Sep 2025
HC-One’s St Margaret’s Care Home in Crossgate, County Durham, with the support of sister homes Greenways Court and Melbury Court, recently came together to host a successful cake sale at...
- 04 Jun 2025
HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...
There are no upcoming events for St Margaret's Care Home.
Accreditations
There are no accreditations posted yet for St Margaret's Care Home.
Meet the Team (0)
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