St Margaret's Care Home

St Margarets Garth, Crossgate, Durham DH1 4DS
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9.4 99 Reviews
  • St Margaret's Care Home, Durham
Overlooking Durham Cathedral and Castle, St Margaret’s Care Home offers personalised residential, nursing and residential dementia care to older people.

From the lovely en-suite bedrooms and hair salon to the large patio area and wellbeing programme, the friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family.

In the lovely dining areas, residents can relax and enjoy dining with family and friends, taken care of by the catering team who work hard to make mealtimes an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at St Margaret’s, the team take pride in empowering everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at St Margaret’s, so the team is dedicated to supporting residents in building strong relationships in the Durham neighbourhood, by organising events with local schools, charities and businesses in the area.

The professional care team is on hand to help you or your loved one settle into life in the home. The experienced and friendly home manager leads the team at St Margaret’s to provide the kindest care possible to all residents.
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Care Provided by St Margaret's Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1208

These prices are only a guideline, please contact St Margaret's Care Home to find out the exact price for your requirements.

Contact St Margaret's Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact St Margaret's Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Emma Grebby (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (60)
  • Single Rooms with Ensuite Wet Room (1)

St Margaret's Care Home Reviews (99)

9.4

St Margaret's Care Home has a Review Score of 9.4 (9.427) out of 10, based on 26 reviews in the last 2 years.
Over all time St Margaret's Care Home has 99 reviews.

Overall Experience
  • 72
  • 20
  • 5
  • 1
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Date Published
  • 99
  • 5
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  • 26
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Reviewer Connection to St Margaret's Care Home
  • 50
  • 14
  • 11
  • 6
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  • 3
  • 2
  • 2
  • 1
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Total of 99, showing 61-80
Review from Heather E (Daughter of Resident) published on 6 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad came to St Margeret's care home from hospital after a fall due to his dementia. The staff are lovely. They have included my Mum in everything, welcoming her to stay and eat with my Dad, which I feel is very important. My Dad is treated with dignity and respect at all times. I would recommend
anyone considering a care home to look around.
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Review from Judith B (Daughter of Resident) published on 5 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Myself and my family hugely appreciate all the efforts the staff made to make Mams life at St Margaret's so enjoyable. In particular, the arrangement made to organise Mam's 100th celebration birthday on July 18th. The efforts made to make this occasion memorable were excellent. Clearly showing the staff
are exemplary in organizing, caring and arranging opportunities for residents to socialise at every opportunity. It's a joy to see all the elderly residents smiling. Mum loved every minute.
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Review from D M (Niece of Resident) published on 28 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Uncle was in poor health and condition when he was accepted into St Margaret's.
He had had numerous falls and was incontinent, also very unsteady on his feet.
Since being in this home he has improved greatly.
He has had a few falls and is monitored to prevent this from happening.
He is taken
to the toilet when necessary where previously he was unable to reach the toilet sufficiently quickly.
Staff also walk him up and down the corridor to improve strength in his legs.
I have nothing but grateful thanks and appreciation for the wonderful care he has had and is still getting.
The home itself is pleasant and airy and very comfortable.
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Review from Marilyn K (Daughter of Resident) published on 28 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was always made welcome.
I was always kept informed of Mam's health.
I was given provision for a bed if required.
Mam was always kept clean.
Mam really enjoyed the good food.
The nursing staff always gave of their best even in difficult circumstances.
Any problems were dealt with quickly.
No
problems with money transactions.
Keeping an eye on clothes after being washed sometimes proved rather tricky.
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Review from Julie H (Daughter of Resident) published on 13 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic care received for my mum during her palliative/end of life care.
She was shown care and dignity and the family had support and warmth.
We cannot thank St Margaret's enough.
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Review from K S (Daughter of Resident) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Resident settled in well!
Treated with dignity, care and respect which is the most important things to have for a settled and happy experience. Very happy with the staff, very informative and always approachable to answer any concerns and questions.
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Review from Shirley K (Daughter of Resident) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father came to St Margaret's for palliative care. The staff were excellent and caring and treat my father with dignity. The care home is also a very pleasant place with a variety of facilities.
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Review from Carol P (Resident) assisted by family/friend published on 1 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have lived at this care home for nearly two years. I find it comfortable and homely. The staff are very helpful and show great respect. They go that extra mile. I would most definitely recommend this care home.
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Review from Alison K (Daughter of Resident) published on 17 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father went to St Margaret's in mid-December 2017 for palliative care. From the moment he arrived, he was extremely well looked after, in terms of care, hygiene, food and the staff always interacted and chatted with him. The medical and nursing care at end of life was brilliant and I can only praise
the staff in the nursing wing. Thank you for the care and support you gave my father at the end of his life.
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Review from Kathleen D (Daughter of Resident) published on 14 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam spent only four weeks at St Margaret's in intermediate care before she passed away. During her stay, the staff were amazing, caring and were very helpful. Nothing was a bother to them, no matter what time of day.


The place was lovely. I can not thank the staff enough for taking care of my

mam.
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Review from Ivy h (Wife of Resident) published on 21 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring staff and a good and varied diet. Very pleased with the improvement my husband has made since he was admitted here. There is always someone to talk to if I have any queries.
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Review from Joan G (Wife of Resident) published on 24 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has only been here for two days and I am so impressed with the home. So clean, kind, caring, professional, well equipped and 5* friendly.


Food is so good compared to where my husband was before, it was lacking in all the above criteria.

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Review from G R (Resident) assisted by family/friend published on 26 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was a resident of St Margaret's Care Home for 11days for respite care.
Upon arrival, I was greeted warming by the manager and I found everywhere to be spotlessly clean.
All the staff were exceptional and I was treated with kindness, care and dignity at all times. Everything was done to make me
comfortable and feel at home.
The meals were excellent, varied and plentiful.
I would not hesitate to recommend St Margaret's Care Home to anyone.
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Review from K S (Relative of Resident) published on 26 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother/mother-in-law was in St Margaret's for "end of life" care. This was from the end of March until mid-September. She received very good care and nursing form the staff - her needs were met physically and emotionally, in so far as she was taken out to a garden centre for coffee and a scone.
She went to many of the concerts and activities - the Elvis impersonator being her favourite. In the final week and days of her life, she received excellent care, as did we, her family. St Margaret's staff were wonderful and we can't thank them enough.
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Review from Y S (Daughter of Resident) published on 9 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been here for 5 weeks and the care is excellent. It has met her needs very well. The cleanliness of the home is very good. The food cannot be faulted at all. The residents are extremely well fed. The staff are really pleasant and helpful and cannot do enough for you.
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Review from Hilary W (Daughter of Resident) published on 6 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at St Margaret's have been the most wonderful support to my mum and family. The community is one of kindness and support with such generosity, care and community spirit. Thank you all. I'd like to say a special thank you to the member of staff who went above and beyond. A wonderful person
and support to mum and me.
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Review from Susan H (Daughter of Resident) published on 21 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been at St Margaret's Care Home since July 2013. He was very poorly when he arrived. With the kindness and excellent care of the staff, he made an excellent recovery. I really do think that we could not have found a better place for Dad to be and feel fortunate that there was a room vacant at
the time we needed it. We as a family have every confidence in St Margaret's Care Home in all aspects of care for those in need.
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Review from Ellen R (Resident) published on 23 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From my first day of admission, I was made to feel welcome, wanted and respected as a resident. I have received excellent care throughout my stay for rehabilitation both from the manager and physiotherapists.
Nothing was a trouble for the staff to assist me with physical and emotional problems and
their kindness and support have been very much appreciated.
My stay here at St Margaret's has afforded me the opportunity to experience the warm, loving care that the staff have given to each and every resident and I wouldn't hesitate to recommend this establishment to anyone requiring long or short term care for their families.
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Review from Elaine M (Daughter of Resident) published on 17 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home has a welcoming and pleasant environment with good facilities and excellent service in respect of food and drink.
The staff's expertise and competence with their application of care make the home exceptional. The whole experience was made easier and pleasing for our mum and us as a family
by the kind, caring manager and excellent communication skills of the staff and management.
We feel that our mum was always treated with respect and dignity.
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Review from Judith P (Daughter of Resident) published on 8 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father went to live at St Margaret's Care Home in June 2015. Right from the start, all the staff at every level worked hard to make him feel welcome so that he could regard St Margaret's as being his home. My father had an outgoing personality and the staff responded well to this sharing his moments
of humour. I have no doubt that the staff genuinely cared fro my father and walked the extra mile in their care of him, not least in the last couple of weeks of his life. I also feel that they cared for both my husband and I really appreciate the efforts both practical and emotional that were made to enable my father to finish his life at St Margaret's rather than in hospital and for me to be with him at the end.
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Current Review Score: 9.4 (9.427)

Overview of Review Score

The Review Score of 9.4 (9.427) out of 10 for St Margaret's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.427 for St Margaret's Care Home is calculated as follows: ( (178 Excellents x 5) + (85 Goods x 4) + (32 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 302 Ratings = 4.427
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for St Margaret's Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (0)

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