






South Quay is a nursing and residential care home situated in western Blyth. The purpose-built setting has 55 beds spread across two floors and provides high standards of care, delivered by highly qualified staff.
The first floor provides accommodation for nursing and dementia nursing residents and the second floor for residential and residential dementia residents. There is also a dedicated unit with nursing neurological beds.
The home is close to shops and...
Care Provided by South Quay Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 58 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees may vary depending upon the outcome of assessment.
The price(s) shown are provided by the care home. Contact South Quay Care Home for full pricing details and T&Cs.
Contact South Quay Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Roseberry Care Centre (England) Ltd
- Private Owned
Person in charge
- Charlotte Shiels(Registered Home Manager)
Local Authority / Social Services
Admission Information
- Ages from 18 to 120
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2005
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (40)
- Couples/Companion Rooms (9)
- Single Rooms with ensuite Wet Room (9)
Visiting
- Visitors are welcome any time. They do have protected mealtimes which they ask you observe unless you are dining with or supporting your relative with their meal.
Parking
- Free parking on site
South Quay Care Home Reviews (61)
South Quay Care Home has a Review Score of 9.6 (9.630) out of 10, based on 21 reviews in the last 2 years.
Over all time South Quay Care Home has 61 reviews.
He's settled in so well with the help from the amazing staff here.
They are all lovely nothings a problem for them.
Dads made friends with the staff and defo had his favourites already.
Entertainment here is great always something for the residents to do keeping them up beat.
Thanks south quay for making this my Dads happy home x
Thank you so much for your kind words. It is a pleasure to have your dad in our care. He is always the life and soul of the party. I will pass your comments on to the staff team
What stood out the most was their efficiency. The team showed an incredible attention to detail, identifying potential risks and prioritizing her care needs within an amazingly short timeframe. The staff are so friendly and welcoming, which gave me and the family total peace of mind. Thank you all for your professionalism and warmth!
Such a character who will be sorely missed. I will pass your comments to the staff thank you so much and I'm glad we were able to make her last days comfortable.
My Dad came to South Quay for respite first and we couldn't believe how caring and supportive they were in settling Dad (who has Dementia). Dad is now a resident and I can honestly say the whole team are fantastic in meeting his needs and supporting our family. Food is very much old school just what he likes especially the puddings. Entertainment and activities are brilliant, I've even joined my Dad in having a dance and sing along ! There are some individual staff who go above and beyond for my Dad..I just can't name them here. We call here Dad's Happy Home ;)
Thank you very much for your kind words and I will pass on your comments to the staff
Great staff, caring and compassionate. Very impressed with the level of care provided, my sister is settled and happy. I respected the staff answering questions honestly. They had great knowledge of my sister and her individual needs. I feel confident my sister is safe, well looked after and she seemed very happy when I visited. Keep up the amazing work.
I will pass your coments on to the staff. Once again Thank You so much
The staff at the care home have been exceptional during this difficult family time. It was my mothers 80th birthday in February and I spoke to management to say I was concerned through absence (holidays) and other family members ill health that the birthday may not be the celebration we/she would like. They went over and beyond in my eyes what they needed to do and she has the most wonderful birthday. They listen, care and proactive and that's all I can ask.
It was a pleasure to spend her birthday with her she had an amazing day and the residents she chose to go out with her enjoyed it just as much she did. I will pass your comments on to the staff team.
Staff are great very helpful and caring my partner gets on really well with them it's a nice place to visit they have been very helpful with regards to my partners recovery lot of help regarding physio appointments ect always keep me updated with her health and plans going forward
Thank you so much for your kind words. I will pass on your comments to the staff team it is a pleasure looking after your family member and we are striving to rehabilitate her for the best recovery for her.
Her room wasn't very big but more than adequate for her needs.
As her illness progressed and she stopped recognising family she always had a big smile for the staff who we found to be friendly and approachable.
When the end came everyone was so kind and the dignity shown to Mam was much appreciated.
Thank you
All in all a let down. I was offered another week due to the room I was in being free still but however I would not stay there again. My advice stay clear.
Nothing is a trouble to any of them, and everyone makes eye contact when talking to you. They smile and are happy as they go about their routines. It is a cheery, clean, and welcoming abode for anyone who needs it.
The staff pay constant attention to all clients, visitors and family.
Many Thanks
Father became resident and has settled really well. Carers and staff are exceptional and encourage him to be involved in all aspects and activities. Our family are so greatfull for the care they give him and would highly recommend this facility to anybody thinking of trusting their loved ones to South Quay.
Thank you so much for your kind words. All our residents become family and it is a pleasure to look after your dad. He is such a character and enjoys the activities when they are available. I will pass your comments on to the staff team it is always nice to have feedback.
I am absolutely over the moon with the care my dad gets and cant believe how quickly he has settled in the staff are super friendly and seems like nothing is a bother no matter how big or small they are always on hand and they keep us well informed about his care and his needs it was the best decision we ever made and it has enabled me to relax it has also took an unreal amount of pressure off our family knowing he is happy here
It is a pleasure to have him here. From the day he arrived dancing in the building at our Halloween party I knew he was going to settle and be one of the South Quay family very quickly. I will pass your comments on to the team.
Mam Mam lived in this home from April 2023 until she passed away at the end of September. I always found it friendly and inviting. The staff were great and took time to get to know Mam and understand what she liked and didn't like. There was always something going on which she loved. The place was always clean and warm and there was never any bad smells which i worried about before she went in. There was a sense of family in the home which i found comforting and i am confident she was always well cared for, valued and safe.
Thank you for your kind words. We miss your mum. She was part of the South Quay family, and she will always have a place with us here. I will pass your comments on to the staff.
My mother-in-law lived in the home for well over 2 years. She loved it there and i always felt she was loved, well cared for and safe. She enjoyed the outings and activities and made lots of friends. The staff are great - they have fun with the residents but are professional and are great at understanding the residents and their families. The place has a welcoming feel, rooms and communal areas are clean and well kept and seem very suited to the needs of those who live there. My wife found the management team very responsive and she often commented she felt that they were in partnership for her mother's care. I would have no hesitation recommending South Quay to anyone looking for a great place for someone they love.
I will pass on your comments to the team.
Mam lived at South Quay for two and a half years and loved it. She felt safe, cared for and loved.From the minute we first walked in it felt warm, friendly and secure.During her stay all staff were amazing. Always on hand to help and support her, have a laugh with her or just chat or spend time - she loved the outings. The team formed a partnership with the family so that Mam's best interests were always front of mind and their care and compassion shone through - they had an instinct for knowing when something wasn't quite right and involved us throughout. When we brought her home from hospital on palliative care they were devastated but were professional and caring, going above and beyond to ensure her care was exemplary. They supported the whole family through this process and are continuing to support us now even though Mam has passed. The building is clean and well maintained, its not the Ritz but its homely and residents feel like family. Can't recommend this place highly enough.
We miss your mam so much and it was an absolute pleasure to fulfil her final wishes to pass at South Quay. All the staff are so appreciative of positive feedback thank you so much for your kind words I will pass them on to the staff.
Mam was a resident for approx 20 minths and was always treated with care and compassion by all members of staff. As a family we always felt listened to and any requests we made were accommodated where possible. We felt confident that mam was always looked after and safe.
Thank you so much for your review. I will pass on your comments to the team, it was a pleasure to look after your mum she will be a miss to us at South Quay
Excellent experience, good levels of care for my Dad, food good and varied. Care home clean and tidy. Good levels of maintenance evident.
Thank you for your review we are so pleased to be caring for your father he is a lovely man and has such a character.
The staff are very friendly and helpful. My husband was ony in for a short while as he was very poorly and not expected to live much longer. The staff kept me informed every day and telephoned when I wasn't there. My husband's room was very basic but was perfect for his needs. They were decorating everywhere while he was in there so looked very clean and fresh there seemed to be a lot of activities on but my husband couldn't get out of bed but they opened windows so he could hear the singing. Sorry can't comment on the food as he didn't really eat before he went in there. Thank you to all the staff they do an amazing jo.
Thank you for your review. It was an absolute pleasure to look after your husband. I will pass on your comments to the staff team and thank you once again for your kind words.
My mum moved into South Quay just before Easter having been diagnosed with terminal cancer in February. We kept mum at home as long as we could but there came a point when we had to accept we couldn't provide the care she needed. It was with trepidation that I first went it to have a look around. I always believed we would be able to look after Mum and it was really difficult to hand her care over to strangers. Right from the start the staff were so warm and welcoming and mum hit it off with several staff and she felt happy to be there. The staff were amazing, always accommodating to mum and to us when we visited. Mum made friends with staff and residents and we visited every day. As mum deteriorated the staff stepped up and were just amazing. I have always felt they genuinely care for their residents and they treated my mum with the utmost respect right up to and after she passed away. I can not thank them enough for their care and kindness throughout her time with them
Thank you for taking the time to complete a care home review. It is hard decision to move a loved one into a care home and entrusting the care of a loved one into the hands of strangers. The staff strive to make a difference daily to all residents in the home and it was a pleasure and an honour...
My mam was moved here from the palliative care unit a WANSBECK hospital but sadly was only at South Quay home for 4 weeks before she passed away. Mam was looked after by the manager and staff and nothing was to much bother for them and they were very friendly towards mam and my family . They attended to every need of her with kindness and dignity and went beyond the call of duty to look after her in her last days and kept us informed of everything. We appreciate everything that you did for her to make her last few weeks as comfortable as possible.
It was a pleasure to look after your mum and I'm happy that your experience was the best it could have been.I will pass on your comments to the staff. Thankyou very much for your comments they are much appreciated
The staff at South Quay Care Home was brilliant, they couldn't do enough for my mum. They used to pop in and out of Mum's room to make sure she was ok but during her last days before she passed away the staff was exceptional. Cannot fault them at all. They made Mum comfortable. Five stars for the care home and staff.
Thank you so much I will pass on the comments to the team. Your mum is sadly missed by all.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 March 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for South Quay Care Home.
There are no upcoming events for South Quay Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for South Quay Care Home.
Accreditations
There are no accreditations posted yet for South Quay Care Home.
Meet the Team (5)

I have been a qualified nurse for over 10 years and bring with me a wealth of experience from the NHS.
I have been a Deputy/Home manager at South Quay since 2020.
I operate an open-door policy and am always open to suggestions from relatives and professionals, which could improve South Quay.
I am a mentor and enjoy sharing my knowledge with others, so we all strive to deliver the best care possible across the home.

I’m Stephanie. I have worked at South Quay Care Home for eight years. When I started, I was a Care Assistant; now I am the Home Administrator. I thoroughly enjoy my job. South Quay is like a second family.

I have worked at South Quay since 2020. I have progressed from care staff to senior care to the residential unit manager and also completed my Care Home Assistant Practitioner course. I have a keen interest in dementia care and providing support and care for elderly people, ensuring they have a comfortable, homely environment.

Hi my name is Hazel in activities at South Quay, I love spending time with my residents and taking them out on trips.

Hi my name is Marie, I am activities at South Quay. I enjoy my job and work with Hazel day to day taking residents out in the community.
Frequently Asked Questions about South Quay Care Home
What types of Care is South Quay Care Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does South Quay Care Home have?
There are 40 Single Rooms and 9 Couples/Companion Rooms.
What are the Facilities & Services at South Quay Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is South Quay Care Home to the centre of Blyth?
0.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact South Quay Care Home to verify any information. View our terms and conditions. South Quay Care Home has an Enhanced Service -more info.