Canterbury House

77 Dyserth Road, Rhyl LL18 4DT

Canterbury House offers a depth of expertise for dementia care requirements, as well as being experienced in nursing and residential needs and available for day care.

The property is a Georgian building that has been purposely converted into a modern care facility, benefitting from a spacious interior, whilst being large enough to incorporate a number of specialist units and a hairdressing salon.

Residents have personalised care packages, in which an appropriate level of care has been outlined in order for professionals to be well-informed of any particular requirements.

Group: Akari Care Ltd

Person in charge: Deborah Marshall (Manager)

Local Authority / Social Services: Denbighshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 51 Service Users

Registered Care Categories*: Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 51

Rooms with ensuite WC: 6

Facilities & Services: Palliative Care • Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette

Latest Care and Social Services Inspectorate Wales* Report on Canterbury House: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Overview

The Review Score of 9.2 (maximum of 10) for Canterbury House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Canterbury House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.611 for Canterbury House is calculated as follows: ( (158 Excellents x 5) + (83 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 247 Ratings = 4.611

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.588 Points relating to the number of positive Reviews for Canterbury House is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.2 positive Reviews (51 registered maximum number of service users ÷ 5). 6 Reviews ÷ 10.2 Target = 0.588

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Canterbury House has a Review Score of 9.2 (9.199) from 21 Reviews


Average Ratings

  • Excellent
    14
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Canterbury House?

  • Extremely LIKELY
    18
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Canterbury House

  • Daughter of Resident/Service User
    7
  • Wife of Resident/Service User
    5
  • Friend of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Brother of Resident/Service User
    1
  • more

My friend moved into this home 3 years ago. It was a bright welcoming home but at the time had no permanent manager, was generally understaffed and staff morel was low. Since the now permanent manager was engaged it has improved enormously. The whole home has been refurbished to a high standard, they are now fully staffed and morel is high. The staff are friendly and helpful and it is a pleasure to visit. My friend is very happy there.

How likely would you be to recommend Canterbury House? Extremely Likely

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Average Rating:   4.5 out of 5

My husband has been in Canterbury House since November 2017 and seems settled. Myself and my daughter are very happy with the care and environment.

How likely would you be to recommend Canterbury House? Likely

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Average Rating:   3.8 out of 5

I always find staff very attentive to my father's needs and they are always happy to discuss how he's been. They always make a drink for myself and other visitors even though staff are busy with the residents.

The premises and my father's room are always spotless and the whole building is very clean and has nice displays of what the residents have been doing. Very happy with my father's care.

How likely would you be to recommend Canterbury House? Extremely Likely

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Average Rating:   4.9 out of 5

Debbie Marshall, Service Manager at Canterbury House responded to this review on 26 Sep 2017:

Thank you for taking the time to compliment the home.

I find the care home staff very friendly and very approachable. My father is very happy being here and is very well looked after.

The care home is always clean and in good order with pictures and furnishings. I also like the garden area and I know my dad always loved his garden and is a point of interest all year round.

How likely would you be to recommend Canterbury House? Extremely Likely

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Average Rating:   5 out of 5

Debbie Marshall, Service Manager at Canterbury House responded to this review on 19 Sep 2017:

Thank you very much for your positive comments. These will be shared with the staff in the home and they are all a very good morale booster for us all.

The manager, deputy manager, carers and nurses have all been very helpful, kind and supportive during the time my husband underwent an eye operation.
They are very kind and helpful.

How likely would you be to recommend Canterbury House? Extremely Likely

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Average Rating:   4.5 out of 5

Canterbury House has provided a safe, clean and above all caring environment for my aunt for several months. The home is maintained to a high standard with large airy rooms. However, the key element for us is the feeling that the staff genuinely care about the residents and look after them to the very best of their ability, creating a homely, peaceful and cheerful environment around them.
Examples of staff going the extra mile include:-
My aunt likes me to do her hair and recently I forgot to bring some curling tongs, staff opened the salon and brought us the equipment so my aunt was not disappointed or upset.
Family are always made welcome, the staff know we travel up to two hours to visit and we are always offered a very welcome cup of tea during our visits.
I would be happy to recommend Canterbury House Care Home and thank you to ALL the staff.

How likely would you be to recommend Canterbury House? Extremely Likely

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Average Rating:   4.4 out of 5

On the whole, the staff at Canterbury House provide excellent care for all the residents. Since becoming a resident at this establishment my mother has thrived, through the implementation of a structured care plan. I would recommend this home to anyone considering a care provider in the area.

How likely would you be to recommend Canterbury House? Extremely Likely

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Average Rating:   4.8 out of 5

Debbie Marshall, Service Manager at Canterbury House responded to this review on 12 Apr 2017:

Canterbury House greatly appreciates the acknowledgements of the excellent care and support provided to our residents.

Canterbury House is, in my opinion, one of the best homes in the Conwy and Denbighshire area and I went around quite a few. It is very bright, clean, all rooms are a good size and homely. Under good management and all staff are caring and friendly. Having spent Xmas day there with my husband, who has been a resident for the last 12 months. I was made to feel like one of the family. Also, the food was very good. Everybody had a really special day.

How likely would you be to recommend Canterbury House? Extremely Likely

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Average Rating:   4.4 out of 5

Canterbury House has improved within management over the last few months. Staff morale seems to have benefitted from this also which in turn provides a happy environment for the residents. Would like to see more interaction days i.e. musicians/singers to come in to entertain. It is very good to see residents dressed well, treated with respect and it feels like a home not an establishment. The staff work hard, deserve a lot of praise and since management has improved, communication is better and always open door policy...keep this up- can only improve. Thank you.

How likely would you be to recommend Canterbury House? Extremely Likely

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Average Rating:   4.5 out of 5

The first impression of the home is that the overall appearance is clean, bright and welcoming. The staff are friendly and listen to your concerns. I'm confident that my dad is cared for extremely well. He is always very smartly dressed and his personal care is carried out with dignity and respect.
The management team offer great leadership as the staff morale is really very good. This is important as the standard of care from the nursing and care staff is excellent.

How likely would you be to recommend Canterbury House? Extremely Likely

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Average Rating:   5 out of 5

The management and staff work so hard to maintain such high standards. Thank you. My sister is now calling Canterbury House her home, that alone is a great compliment. As her brother, may I say a BIG THANK YOU!

How likely would you be to recommend Canterbury House? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has been a resident here since January 2013. She is totally bedridden and cannot move or speak. She has complicated nursing requirements and the team of nurses and carers do a very good job. The new management team gave improved standards throughout the home. The staff are dedicated and create a friendly atmosphere. Communication has greatly improved and any concerns raised are dealt with quickly and resolved without issues.

I haven't rated 'excellent' on any of the options because the nursing home is not perfect. More staff would help the team achieve this mark - as they work extremely hard under difficult and challenging circumstances.

How likely would you be to recommend Canterbury House? Extremely Likely

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Average Rating:   4 out of 5

Very caring staff, both carers and nursing. Food is good and varied. Facilities clean and tidy. Decoration leads to the relaxed and friendly atmosphere. Most importantly, my sister is happy and I can be sure that she is safe. when she is ill, I am phoned immediately and kept informed of the situation.

How likely would you be to recommend Canterbury House? Extremely Likely

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Average Rating:   4.9 out of 5

I feel it is so uplifting when I call to see my friend, she always seems happy and settled.

How likely would you be to recommend Canterbury House? Extremely Likely

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Average Rating:   4.9 out of 5

I find the care given at Canterbury House second to none, my mother is so well looked after there. Nothing is too much trouble for her carers. They show tenderness and understanding. Always a very clean place.

How likely would you be to recommend Canterbury House? Extremely Likely

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Average Rating:   5 out of 5

I visit my friend about twice a month, he is always full of praise for all the ladies who look after him, he seems happy and settled at Canterbury House, his room is always clean and tidy, he says the food is really nice. When I visit we have a cuppa and chat, I would recommend this home to my friends.

How likely would you be to recommend Canterbury House? Extremely Likely

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Average Rating:   4.9 out of 5

They take care of my husband very well and there are no problems.

How likely would you be to recommend Canterbury House? Likely

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Average Rating:   4.6 out of 5

I was most anxious about my Mum entering into a care facility as her disease had presented some very challenging behaviour with bouts of aggressive actions which had led to some very fraught situations - she was very distressed and frightened by her illness and confused about her circumstances.
However, an admission support plan was implemented to assist Mum to cope with the transition. I was so relieved when I first visited Mum a few days after her admission to see her relaxed and comfortable in her new room and already developing good relationships with the staff. She seems to have settled in very well and this is due in a very large measure to all the staff, Nursing and Support Staff, who have worked really hard to support her needs and to make sure that she feels comfortable and safe in a secure, loving environment. Yes, loving - as all the staff seem to be every fond of their residents and demonstrate a great deal of emotional care and support to them too.

How likely would you be to recommend Canterbury House? Extremely Likely

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Average Rating:   4.2 out of 5

I'm quite satisfied. Things are improving all the time.

How likely would you be to recommend Canterbury House? Extremely Likely

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Average Rating:   4.8 out of 5

The staff are good, polite and courteous and very helpful to me.

How likely would you be to recommend Canterbury House? Likely

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Average Rating:   3.7 out of 5

My mother just moved in the nursing home, but the warm welcome my mam received was just out of this world. The staff were so helpful, and just lovely to her and went out of their way to make her so comfortable, and they were so caring on her special needs. The food they serve is just so nice for her, everyday something different; drinks of tea, coffee, juice were offered quite often to her. The home is so well taken care of, cleaned so well, and whatever you ask for, they do their very best to help you. I go back from visiting her, and knowing she is safe, well fed, and warm at night, but most of all loved already by the wonderful staff that work there.

How likely would you be to recommend Canterbury House? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

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Awards / Recognitions

February 2016

Top 20 Large Care Home Groups 2016

Recipient: Akari Care Ltd

Date: Monday 15 Feb 2016

more details

Job Vacancies

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Canterbury House