Canterbury House

77 Dyserth Road, Rhyl LL18 4DT
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9.4 59 Reviews
  • Canterbury House, Rhyl
Canterbury House offers a depth of expertise for dementia care requirements, as well as being experienced in nursing and residential needs and available for day care.

The property is a Georgian building that has been purposely converted into a modern care facility, benefitting from a spacious interior, whilst being large enough to incorporate a number of specialist units and a hairdressing salon.

Residents have personalised care packages, in which an appropriate level of care has been outlined in order for professionals to be well-informed of any particular requirements.
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Care Provided by Canterbury House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 51 Service Users

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees What's included?

Contact Canterbury House to confirm what's included and get a personalised quote:

Contact Canterbury House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Gary Roberts (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (51)
  • Couples/Companion Rooms (0)

Canterbury House Reviews (59)

9.4

Canterbury House has a Review Score of 9.4 (9.383) out of 10, based on 19 reviews in the last 2 years.
Over all time Canterbury House has 59 reviews.

Overall Experience
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Total of 59, showing 1-20
Review from C J (Friend of Resident) published on 6 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visited friend who is a resident at Canterbury House. It's such a lovely, relaxed and friendly atmosphere. Music playing in hall when you arrive which is happy and welcoming. Staff all lovely, professional, friendly and caring. Very impressed, felt quite emotional in a happy way. Residents all
happy
Reply from Francesca MacDuff-Varley, Marketing Manager at Canterbury HouseThank you for your amazing 5-star review, your wonderful praise of our team will be shared with them all.
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Review from G H (Wife of Resident) published on 29 April 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband was admitted to Canterbury House with Alzheimer's disease & because he was a danger to himself & others. Since his arrival he has been given outstanding care & support by the staff who have very skilfully nursed his illness & handled his difficult, sometimes aggressive personality. I cannot
commend them highly enough.
Reply from Francesca MacDuff-Varley, Marketing Manager at Canterbury HouseThank you for taking the time to leave a review, your wonderful positive feedback will be passed to all the team.
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Review from Barbara D (Partner of Resident) published on 27 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Halloween, Christmas, Valentines and Easter included in teh care in this home. Continue to look after my husband and me too! Staff are great, always there and find tim to talk to you. Can't fault them.
Reply from Francesca MacDuff-Varley, Marketing Manager at Canterbury HouseThank you for your lovely review, your feedback will be shared with all the Canterbury House team.
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Review from Christine B (Wife of Resident) published on 27 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident for four years. Although his health is failing I visit him regularly and have always found him to be tidy, clean and dressed whenever I visit. The carers are friendly and caring and domestic staff very efficient. I can thoroughly recommend Canterbury House to anyone who
ha to put a loved one into care.
Reply from Francesca MacDuff-Varley, Marketing Manager at Canterbury HouseThank you for your kind words and wonderful feedback, this will be shared with all our team.
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Review from Pamela H (Daughter-in-law of Resident) published on 22 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law is treated with care and compassion. Staff are always helpful and are gentle with her. She has to be hoisted to move her into the wheelchair and this is carried out with patience and professionalism.
We are kept up-to-date on any health issues, including when there has been a need
to call the GP out.
The home is always clean and it does not suffer from the bad smells that some homes have.
Her original admission (2 years ago) was handled with sensitivity during a stressful time for my husband (resident's son) and I. There was a feeling of confidence that she was moving into a home which would be her forever home. This was following 2 different residential care homes plus a period on a mental health ward.
We know that she is safe and well cared for which is a huge relief to us.
Reply from Francesca MacDuff-Varley, Marketing Manager at Canterbury HouseThank you for your lovely review, your kind and positive feedback will be shared with all our Canterbury House team.
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Review from Tony M (Son-in-law of Resident) published on 16 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can't fault care, contact with management public areas and bedroom. Good support from medical team. Very friendly team.
Reply from Francesca MacDuff-Varley, Marketing Manager at Canterbury HouseThank you for taking the time to leave a review, your kind words and positive feedback will be shared with all our Canterbury House team.
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Review from H M (Daughter of Resident) published on 16 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been at Canterbury House for over 12 months. Care is faultless - all staff are all extremely helpful and really good with dad showing him dignity at all times. Canterbury is very clean and it never smells. We as a family were very worried about dad - but they have made him so welcome. Thank
you to all at Centerbury House.
Reply from Francesca MacDuff-Varley, Marketing Manager at Canterbury HouseThank you for your lovely review of Canterbury House, your kind words and positive feedback will be shared with all our team.
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Review from Christine A (Daughter of Resident) published on 24 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful place. Staff were very kind to my father during his stay. They took time to help him understand what was happening, managing to use their experience to keep him comfortable. They achieved more during his short stay as a very poorly person, than I had expected.
Would definitely recommend for
dementia patients who has difficult needs.
Reply from Francesca MacDuff-Varley, Marketing Manager at Canterbury HouseThank you for your kind words about both our home, Canterbury House, and our fantastic team that work there. Your positive words and feedback will be passed to all our Colleagues.
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Review from G T (Son-in-law of Resident) published on 17 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff provide excellent care under very difficult circumstances.All residents there are of high needs and all are treated with dignity and respect.
The care provided gave us peace of mind that my mother in law was being looked after.
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Review from T T (Daughter of Resident) published on 17 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was treated very well in the care home. The staff were fantastic with her and we were kept up to date with ongoing care for her. She could be very difficult at times, all staff, and management understood what made her 'tick' and managed her accordingly so that mum still felt valued and treated with
respect.
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Review from J B (Brother-in-law of Resident) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Exceptional service from this well run care home. They are a very caring company, and staff very good and compassionate.
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Review from J B (Sister of Resident) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been a resident at Canterbury House since October 2024. In this time, she has received such respect, and the care has been exceptional. Two staff members in particular are amazing, and as a company, you should reward them for their compassion, not only for the posts they hold, but their
caring nature. All the staff on floor 2 are brilliant!
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Review from D H (Friend of Resident) published on 26 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The partner of a close friend was admitted some weeks ago after a stay in hospital. I accompany my friend on some visits as support. I did not know much about these type of homes - but as soon as we arrived the first time - the place had a warm, comfortable feel about it. The staff are amazing and are
very attentive to each resident addressing them by name. They obviously get to know each resident well - thus making them and their families feel comfortable.
I was pleased for my friend as she was very anxious about what to expect. As this home is lovely it has taken a little of the worry away.
Reply from Francesca MacDuff-Varley, Marketing Manager at Canterbury HouseThank you for your lovely feedback and insight to your visit - your kind words will be shared with all the Canterbury House team who will be very happy they have been able to make you, and your friend, feel more comfortable alleviating your worries.
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Review from Jonathan D (Stepson of Resident) published on 21 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've visited my mother's partner 4-5 times over the last couple of months, and we're very pleased that he's where he is.
He's eating more than he ever would at home or in hospital, the staff all know him by name and are very attentive to him, and he's always warm and comfortable when we arrive and
leave.
Reply from Francesca MacDuff-Varley, Marketing Manager at Canterbury HouseThank you for your lovely review and kind words about our home and team, we will share your feedback with all our Colleagues who will be over the moon to hear how happy you are.
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Review from J D (Partner of Resident) published on 21 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner was transferred to Canterbury House after a few months in hospital - at first, I was anxious as it is not close to where we live and I don't drive. However, the care given far outweighs any misgivings I have had. The staff at Canterbury House are extremely caring and nothing is too much trouble.
The food is good and varied and there is always friendly interaction with all staff. Residents are always clean and have regular haircuts, eye tests and other treatments if wanted.
Reply from Francesca MacDuff-Varley, Marketing Manager at Canterbury HouseThank you for your amazing review of Canterbury House and your kind words about our home and team, your feedback and 5-star scores will be shared with all our team.
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Review from J C (Daughter of Resident) published on 27 December 2024 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
I found Canterbury House Nursing Home terrible. Staff abrupt and not approachable. Building layout not good as some rooms out of sight leaving clients vulnerable as not seen. Deputy manager very loud and unsympathetic towards my mother's needs. No entertainment for clients or games notices in 6 weeks.
Food left in front of clients and left to go cold when not assisted. Care very poor and would not recommend this nursing home.
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Review from S T (Son-in-law of Resident) published on 6 December 2024 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
Family were left with little option but to accept this home following a revenge eviction from a previous care home which resulted in a 5 week hospital stay and suffering a stroke in hospital. Regrettably, our experience of the dementia care industry was not improved upon by Canterbury House. The building
itself is more akin to a prison block, very loud acoustics, no activities and low staffing levels aggravated by a clear lack of experience. The overall end of life experience was so obviously lacking from management down, no more so that in the last days. My advice to everybody is pray you do not get dementia.
Reply from Francesca MacDuff-Varley, Marketing Manager at Canterbury HouseThank you for taking the time to leave a review, Dementia is a difficult and challenging illness and we are very sorry for your family's loss.
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Review from C W (Sister of Resident) published on 7 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot thank or praise the staff in the care home enough. They all, without exception, treat the residents with such dignity it is humbling to me. I visit my sister frequently and no matter when I wander in the staff are working hard to fulfil the needs of all the residents.
Reply from Francesca MacDuff-Varley, Marketing Manager at Canterbury HouseThank you for your wonderful 5-star review and recognition of our team, your fantastic feedback will be passed to our team.
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Review from L H (Wife of Resident) published on 9 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Canterbury House has been wonderful with my husband. The staff have gone above and beyond in their care for him the nurse on his floor has been so approachable and amazing and keeps me informed of any changes and updates on my husband.
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Review from Jeanette R (Daughter of Resident) published on 18 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Dad spent the last 20 weeks of his life before he recently passed away at this fantastic care home. It was the hardest decision for us to have to make for our Dad, but we were no longer able to provide him with the specialised care he needed. We are so glad that we chose this home where he was treated
with so much kindness and dignity by all the staff. We were involved and kept up to date at all times on his everyday needs. He did seem as happy as he could be and settled when we visited him most days. He was always very clean and very nicely dressed, and we couldn't have asked for any more. We take great comfort that he spent the last weeks of his life with lovely, caring staff who go over and above what is expected of them. The manager and staff of this home are truly marvelous and we would like to thank you all so much for looking after our Dad.
Reply from Francesca MacDuff-Varley, Marketing Manager at Canterbury HouseThank you for your wonderful review and amazing feedback for the team, this will be passed on to them all!
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Current Review Score: 9.4 (9.383)

Overview of Review Score

The Review Score of 9.4 (9.383) out of 10 for Canterbury House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.458 for Canterbury House is calculated as follows: ( (157 Excellents x 5) + (30 Goods x 4) + (3 Satisfactorys x 3) + (9 Poors x 2) + (13 Very Poors x 1) ) ÷ 212 Ratings = 4.458
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.925 Points relating to the number of positive Reviews for Canterbury House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Canterbury House

What types of Care is Canterbury House registered for?

Older Person Care, Dementia & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Canterbury House have?

There are 51 Single Rooms.

What are the Facilities & Services at Canterbury House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Canterbury House to the centre of Rhyl?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Canterbury House to verify any information. View our terms and conditions. Canterbury House has an Enhanced Service - more info.