Canterbury House

From the first phone call to moving my mother into Canterbury House the Management were very helpfull. On arrival with my Mother the staff were very welcoming. Her care team escorted us to her room and immediately started attending to her. The home is run to a very high standard, it is exceptionally clean and tidy. My mothers health and wellbeing has made a vast improvement in the short time she has been there.

All the staff from management, care staff and domestics are absolutely brilliant! They all work together as 1 big team. He is always clean and usually dressed in matching tops and pants. This is important to us as a family and to J. Really satisfied with Canterbury House!!

Visited friend who is a resident at Canterbury House. It's such a lovely, relaxed and friendly atmosphere. Music playing in hall when you arrive which is happy and welcoming. Staff all lovely, professional, friendly and caring. Very impressed, felt quite emotional in a happy way. Residents all happy

My husband was admitted to Canterbury House with Alzheimer's disease & because he was a danger to himself & others. Since his arrival he has been given outstanding care & support by the staff who have very skilfully nursed his illness & handled his difficult, sometimes aggressive personality. I cannot commend them highly enough.

My husband has been a resident for four years. Although his health is failing I visit him regularly and have always found him to be tidy, clean and dressed whenever I visit. The carers are friendly and caring and domestic staff very efficient. I can thoroughly recommend Canterbury House to anyone who ha to put a loved one into care.

We know that she is safe and well cared for which is a huge relief to us.

Can't fault care, contact with management public areas and bedroom. Good support from medical team. Very friendly team.

My dad has been at Canterbury House for over 12 months. Care is faultless - all staff are all extremely helpful and really good with dad showing him dignity at all times. Canterbury is very clean and it never smells. We as a family were very worried about dad - but they have made him so welcome. Thank you to all at Centerbury House.

Would definitely recommend for dementia patients who has difficult needs.

Mum was treated very well in the care home. The staff were fantastic with her and we were kept up to date with ongoing care for her. She could be very difficult at times, all staff, and management understood what made her 'tick' and managed her accordingly so that mum still felt valued and treated with respect.

The care provided gave us peace of mind that my mother in law was being looked after.

My sister has been a resident at Canterbury House since October 2024. In this time, she has received such respect, and the care has been exceptional. Two staff members in particular are amazing, and as a company, you should reward them for their compassion, not only for the posts they hold, but their caring nature. All the staff on floor 2 are brilliant!

Exceptional service from this well run care home. They are a very caring company, and staff very good and compassionate.

I was pleased for my friend as she was very anxious about what to expect. As this home is lovely it has taken a little of the worry away.

My partner was transferred to Canterbury House after a few months in hospital - at first, I was anxious as it is not close to where we live and I don't drive. However, the care given far outweighs any misgivings I have had. The staff at Canterbury House are extremely caring and nothing is too much trouble. The food is good and varied and there is always friendly interaction with all staff. Residents are always clean and have regular haircuts, eye tests and other treatments if wanted.

He's eating more than he ever would at home or in hospital, the staff all know him by name and are very attentive to him, and he's always warm and comfortable when we arrive and leave.

I found Canterbury House Nursing Home terrible. Staff abrupt and not approachable. Building layout not good as some rooms out of sight leaving clients vulnerable as not seen. Deputy manager very loud and unsympathetic towards my mother's needs. No entertainment for clients or games notices in 6 weeks. Food left in front of clients and left to go cold when not assisted. Care very poor and would not recommend this nursing home.

Family were left with little option but to accept this home following a revenge eviction from a previous care home which resulted in a 5 week hospital stay and suffering a stroke in hospital. Regrettably, our experience of the dementia care industry was not improved upon by Canterbury House. The building itself is more akin to a prison block, very loud acoustics, no activities and low staffing levels aggravated by a clear lack of experience. The overall end of life experience was so obviously lacking from management down, no more so that in the last days. My advice to everybody is pray you do not get dementia.

I cannot thank or praise the staff in the care home enough. They all, without exception, treat the residents with such dignity it is humbling to me. I visit my sister frequently and no matter when I wander in the staff are working hard to fulfil the needs of all the residents.

Canterbury House has been wonderful with my husband. The staff have gone above and beyond in their care for him the nurse on his floor has been so approachable and amazing and keeps me informed of any changes and updates on my husband.