Canterbury House

77 Dyserth Road, Rhyl LL18 4DT
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9.4 59 Reviews
  • Canterbury House, Rhyl
Canterbury House offers a depth of expertise for dementia care requirements, as well as being experienced in nursing and residential needs and available for day care.

The property is a Georgian building that has been purposely converted into a modern care facility, benefitting from a spacious interior, whilst being large enough to incorporate a number of specialist units and a hairdressing salon.

Residents have personalised care packages, in which an appropriate level of care has been outlined in order for professionals to be well-informed of any particular requirements.
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Care Provided by Canterbury House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 51 Service Users

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees What's included?

Contact Canterbury House to confirm what's included and get a personalised quote:

Contact Canterbury House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Gary Roberts (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (51)
  • Couples/Companion Rooms (0)

Canterbury House Reviews (59)

9.4

Canterbury House has a Review Score of 9.4 (9.383) out of 10, based on 19 reviews in the last 2 years.
Over all time Canterbury House has 59 reviews.

Overall Experience
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Reviewer Connection to Canterbury House
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Total of 59, showing 21-40
Review from D F (Daughter of Resident) published on 14 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely amazing staff... go above and beyond for my lovely mum's needs. Nothing is to0 much trouble... my mum is always well presented... we are always informed of any changes regarding medication etc... the nurse in charge on my mum's floor is so lovely... you can see the caring side in her... the
residents also love her as they follow her as she is such a lovely person... the manager is also a lovely caring lady... cannot recommend this lovely place enough... l can rest assured my mum is happy, safe and well.
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Review from Melanie T (Daughter of Resident) published on 27 July 2022 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Staff are friendly and nice to speak to. Activities should be on a regular basis or staff to take residents out in wheelchairs for a short walk, stimulating their brains. The garden is wasted space, should be designed with EMI residents in mind - sensory plants, colourful plants and sun catchers. Clothes
are ruined by laundry staff - knitwear is shrunk and we have to dispose of. Clothing - unironed, clothes missing and also seen being worn by another resident (name and room number on labels). Bedding - creased tightly, especially top sheet, looks scruffy. Burnt toast should not be served and is unacceptable and unappetising. Soft palatable food should be given to those requiring it and if on their care plan.
No hand towel in room - ever.
Cold drinks to be in residents' proximity when in their rooms so they can drink when thirsty and not just when it is "time".
Personal presentation is important - tidy, clean clothes, hair combed, shower. People with dementia should be treated with pride and dignity. They rely on carers for this and it should be adhered to. My dad would be mortified if he thought he has been left to walk around in pyjamas, without slippers or dressing gown, or clothes un-ironed and shrunk in the tumble dryer
Reply from Francesca MacDuff-Varley, Marketing Manager at Canterbury HouseThank you for your positive feedback about our colleagues, we will certainly be looking into your other concerns and appreciate all comments that can help improve our homes.
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Review from Mandy B (Daughter of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad moved into Canterbury House Care Home three months ago and all the staff have been extremely welcoming to him and all the family. The manager has been particularly helpful and reassuring to us as a family and has gone out of her way to ensure my dad is happy and settled.
Reply from Francesca MacDuff-Varley, Marketing Manager at Canterbury HouseThank you for leaving us such a fantastic review - your feedback will be passed on to the Canterbury House care team and manager.
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Review from Alexander H (Son of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was admitted under emergency care. All the staff have been excellent with my dad as well as ourselves when visiting. The home deputy has been absolutely amazing with her help and advice. Thank you.
Reply from Francesca MacDuff-Varley, Marketing Manager at Canterbury HouseThank you so much for taking the time to review our home, your kind words and excellent feedback will be passed on to our team and Deputy Manager.
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Review from Richard H (Son of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very communitive, always help my dad when they can. The understanding and patience they have is very welcoming.
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Review from Yvette V (Daughter of Resident) published on 12 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was admitted as an emergency in April 2022. We had been looking at residential homes in Conwy, but circumstances changed, and he had to be moved very quickly. We initially had reservations as the building looks forbidding, and my dad had a nasty fall on his first night there. We had no experience
of care homes at all. However, six weeks on, my mum and I are extremely happy with the care he has received. The deputy manager has given lots of her time explaining his condition and how she wants to treat him. The other staff, from carers to orderlies, are helpful and friendly. My dad is occasionally aggressive and difficult, but they still treat him with sympathy and understanding. We are grateful to all for making a difficult process much easier.
Reply from Francesca MacDuff-Varley, Marketing Manager at Canterbury HouseThank you for your honest and positive review. We are glad to hear your dad has settled in and you feel happy and comfortable with him in Canterbury House. Your kind words will be passed to our care team.
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Review from D G (Daughter of Resident) published on 25 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been in the care of Canterbury House Care Home for a number of years.
The care my father receives is fantastic. As a family, we are really happy with everything.
There is a new activity lady in post and she is making great progress with Dad.
Reply from Francesca MacDuff-Varley, Marketing Manager at Canterbury HouseThank you for your lovely review - we will be passing your kind words on to the Canterbury team.
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Review from Sarah J (Wife of Resident) published on 13 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been in Canterbury House Care Home for a few months now. He settled really well from the day he arrived.
The staff have been so caring with him and with us as a family.
It’s really frightening putting your loved one into the care of others. I couldn’t ask for a better team to look
after my husband. Can't thank them all enough.
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Review from Shirley E (Wife of Resident) published on 24 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a visitor at your care home once a week to visit my husband and my family think that the work your carers do is so great with my husband. Love that he is still a happy, smiling and gentle man.
God bless all that you do. When any of our family visit you treat us so friendly.
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Review from Arthur K (Husband of Resident) published on 17 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Canterbury House have always shown the utmost respect when dealing with all parties of the family. They keep us well informed and staff are very welcoming.
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Review from G H (Granddaughter of Resident) published on 10 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the service that is being provided at this home for my grandmother. She is happy and well looked after, and I have no worries about her whilst she is here. I would definitely recommend this home to anyone looking to find a care home for their loved ones.
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Review from Mathew H (Grandson of Resident) published on 26 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandfather has been at Canterbury House for a number of years. The staff have been fantastic in the care they give him. Always found the staff to be friendly and caring.
During COVID we have been able to keep in contact via Skype.
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Review from M J (Wife of Resident) published on 11 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would like to say what a wonderful day we had for St. Valentine's day. From the invitation (which made me very emotional) to the marvellous food and the decorations and presents the whole day really was exceptional. We had a choice of food for the three course meal and everyone enjoyed themselves.
Thank you so much.
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Review from C V (Wife of Resident) published on 28 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been very well looked after since entering Canterbury House in September 2017. Nothing is too much trouble for the kind and caring staff who treat residents with respect and compassion. Also, my family and me are welcomed each day with warmth and friendliness by everyone - management,
nurses, carers, cleaners and kitchen staff. On Valentine's Day, a number of staff had arranged an event for some residents and their partners. The kitchen staff prepared a lovely three-course lunch and other employees had set the tables with a 'Valentine' theme and put lovely little gifts and cards for the ladies. It was really so nice. Well done to everyone concerned.
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Review from L H (Daughter of Resident) published on 22 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A caring home where my Dad has been living for the last four years.
The staff are hard working, patient, kind and very friendly, often in difficult circumstances that dementia brings.
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Review from Gwenda H (Wife of Resident) published on 11 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been at Canterbury House. First 4 weeks and he has settled very well. The staff are kind and caring to my husband and myself. The manager has been very helpful and caring so up to now I am very pleased and I feel my husband is safe.
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Review from Joan A (Daughter of Resident) published on 26 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has only moved into the home a few weeks, I would like to say how caring all of the staff have been and how Mum looks and seems better in herself as she can be.


I would like to thank all of the staff for looking after her.

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Review from Susan M (Daughter of Resident) published on 20 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find Canterbury House is really good. Staff very caring. Nothing is too much trouble for the residents. Very friendly, could not wish for a better home for my mother.
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Review from Richard A (Son-in-law of Resident) published on 16 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We brought our mum up from London she had a six and a half hour trip. When she arrived she had a hot drink and a meal. She has settled in very well and had her hair done as she had let it grow far too long for her, they found a photo in her room and gave it to the hairdresser. It has made her look like
the mum we know. The staff have so much time for her and the management have been so supportive.
Reply from Gary Roberts, Home Manager at Canterbury HouseDear Richard,

Thank you for your positive feedback. The team at Canterbury appreciate your kind words.

Best Wishes,
All at Canterbury
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Review from M S (Wife of Resident) published on 25 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has always bee treated kindly and with respect. He is encouraged to carry out tasks as independently as possible. He has good relationships with carers and the manager. The fact that the new manager speaks Welsh is an added bonus as my husband is a Welsh speaker. My husband enjoys his food.
His medical needs are promptly dealt with. There is a hairdresser and podiatrist who visit regularly, a dentist and optician visit and residents can see a GP is required. The cares work hard and have a good rapport with residents.
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Current Review Score: 9.4 (9.383)

Overview of Review Score

The Review Score of 9.4 (9.383) out of 10 for Canterbury House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.458 for Canterbury House is calculated as follows: ( (157 Excellents x 5) + (30 Goods x 4) + (3 Satisfactorys x 3) + (9 Poors x 2) + (13 Very Poors x 1) ) ÷ 212 Ratings = 4.458
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.925 Points relating to the number of positive Reviews for Canterbury House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (0)

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