Hallmark Greenhill Manor

Duffryn Road, Pentrebach, Merthyr Tydfil CF48 4BE
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Top 20 carehome certificate
10 128 Reviews
  • Hallmark Greenhill Manor, Merthyr Tydfil
Nestled in a serene spot within the beautiful valleys, Hallmark Greenhill Manor invites residents to thrive in a luxurious yet homely environment. This care home provides award-winning residential, dementia, nursing, and respite care, including a vibrant younger person’s community. All with peace of mind that Hallmark All-Inclusive covers all the essentials.

Acknowledging the challenges that come with aging, the team at Greenhill Manor lives for every precious moment. Their bighearted approach puts residents and their loved ones at the core of all they do – this is Relationship-Centred Care.

The home has cleverly designed spaces to encourage residents to continue with passions and cherished pastimes. Whether enjoying a drink in the laidback pub or pottering around the garden and greenhouse, residents may even discover new passions!

Understanding the uncertainties of moving, Greenhill Manor keeps family together by welcoming fluffy friends to move in when possible, encouraging residents to bring cherished furnishings in to make their new room, feel like their old one and ensuring the doors are always open for loved ones to pop by.
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Care Provided by Hallmark Greenhill Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1750
  • Self-Funded Nursing Care: from £1710
  • Self-Funded Nursing Dementia Care: from £1750

*Please note that weekly fees exclude:
Escorts and the cost of non-NHS transport to routine, planned appointments.
Personal newspapers and magazines
Guest Dining
Admission fees for activities / outings
Private telephone and Sky connection
Hairdressing
Therapies
Chiropody

These prices are only a guideline, please contact Hallmark Greenhill Manor to find out the exact price for your requirements.

Contact Hallmark Greenhill Manor to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.

Contact Hallmark Greenhill Manor to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Local Authority / Social Services

Admission Information

  • Ages from 18 to 120

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2007
  • Number of floors: 2

Room Information

  • Single Rooms (120)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (39)

Parking

  • A large visitor car park at the front of the home which should have ample car parking spaces.

Hallmark Greenhill Manor Reviews (128)

10

Hallmark Greenhill Manor has a Review Score of 10 (9.991) out of 10, based on 29 reviews in the last 2 years.
Over all time Hallmark Greenhill Manor has 128 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hallmark Greenhill Manor
  • 41
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Total of 128, showing 21-40
Review from Edward G (Son-in-law of Resident) published on 16 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I cannot say how grateful we are to the staff at Greenhill Manor. My mother-in-law is dressed and immaculate every time we visit. The food is varied and delicious. Family are catered for with tea, coffee and homemade cakes. The entertainment is arranged by one particular member of staff,
and there are singers, chairs and meditation to help keep the residents active and thoughtful. The cinema room shows old films and music, which they tend to remember. Bright and cheery surroundings, and a very comfortable room with her own ensuite. We definitely made the right decision as a family. We know she is being totally cared for. Many thanks.
Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor
Thank you for taking the time to complete such a lovely review, Edward. It is an honour to care for your mother-in-law. I will make sure to share your kind words with the team at Greenhill Manor.
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Review from Catherine N (Daughter of Resident) published on 16 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident here for over nine years, and I find the care, communication and management excellent. Any queries are responded to immediately. The building is clean and very well presented with activities for those who choose to use them. Food is excellent and plentiful, and staff have
wonderful, caring relationships with all residents and relatives and cater well for individual needs.
Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor
Thank you, Catherine! It has been a privilege to get to know your mother and your family over the years. Your kind comments will be shared with the team.
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Review from A B (Niece of Resident) published on 14 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely staff and very helpful. Always asking how we are and making sure my auntie has everything she needs. She is very happy.
Reply from Karen Beech, General Manager at Hallmark Greenhill Manor
Thank you for your comments. It is a pleasure to care for your aunt.
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Review from L G (Relative of Resident) published on 14 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely friendly place. Always welcoming and helpful.
Reply from Karen Beech, General Manager at Hallmark Greenhill Manor
Thank you for your comments, it is much appreciated.
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Review from J H (Daughter of Resident) published on 14 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad was here for years, when we were looking for a care home for Mom we knew we would want her to go to Greenhill.
Reply from Karen Beech, General Manager at Hallmark Greenhill Manor
Thank you for choosing Greenhill Manor. It is a pleasure to be able to support your family again.
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Review from V O (Wife of Resident) published on 15 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband joined the community of Hallmark Greenhill Manor in November 2023. Despite my concerns, he settled in very quickly and has benefitted greatly from the personal attention provided by an excellent staff. Everyone is greeted with a warm smile and no request is too much trouble. I have already
recommended this excellent care home to friends.
Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor
Thank you for your kind words and also for your recommendations to others. It has been a great honour getting to know you, your husband and friends since he moved in.
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Review from R W (Son of Resident) published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has settled well into a nursing home we as a family are very satisfied with how things are going.
Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor
Thank you so much for taking the time to complete this review! It is always a pleasure chatting with you and your mother in the cafe or on Sweetpea House, she always puts a smile on my face.
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Review from C W (Sister of Resident) published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been here for 2 years and has been well cared for.
Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor
It is an honour to care for your brother here at Greenhill Manor, we are so grateful for your kind review and I will share this with the team. Thank you very much.
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Review from J W (Mother of Resident) published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were worried our son wouldn't settle in but he has done so a made lots of friends. This was a huge decision for us but we are comfortable and overwhelmed by the support he receives.
Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor
It has been a privilege getting to know your son and your wider family since his admission. Finding a care home for a family member must be an incredibly difficult process and we are so happy not only…read more
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Review from D J (Mother of Resident) published on 8 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our daughter has been resident at Greenhill Manor for twelve months now, after a long stay in hospital with a complex illness resulting in her being totally disabled with limited capacity. She finds every day difficult in many ways, however caring staff and nursing staff do all they can to try and help
her settle, I cannot fault their dedication. She is well cared for in every respect, from personal care to laundry services. Being in the young person's unit here gives us peace of mind, staff are sociable and approachable. However, it would be nice if Hallmark provided their homes with a wheelchair adapted minibus to allow those residents who would benefit from an occasional outing into the community.
Reply from Karen Beech, General Manager at Hallmark Greenhill Manor
Thank you for your lovely comments about the team. We have always accessed local services to enable residents to get out and about, but this has become more difficult as the local services have become…read more
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Review from Enid C (Wife of Resident) published on 19 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my husband has been in Greenhill Manor she has been treated with dignity and respect by all the staff. They are extremely caring and have the resident's very best interests at heart. Nothing is too much trouble for them. I am delighted with the care and support he receives every day. Thank you
all so much.
Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor
It is a privilege to care for your husband, thank you for your kind words and for taking the time to submit this review, Enid.
We welcome feedback of any kind, but positive feedback such as this is…read more
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Review from L H (Granddaughter of Resident) published on 19 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan has been here for four years. It's a very welcoming place, there is always plenty of activities going on. My nan is always happy when I come to visit.
Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor
It is always a pleasure to see you and the family having so much fun with your Nan in the cafe area. Thank you for your kind words and for taking the time to complete this review.
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Review from Helen H (Daughter of Resident) published on 19 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home. Kept informed of all events. Very friendly atmosphere. Second to none.
Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor
Thank you Helen, we are passionate about the roles we play and receiving feedback such as this, is lovely. I will pass your feedback on to the team as I know they will appreciate it.
There will be a…read more
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Review from Connie W (Wife of Resident) published on 19 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in Greenhill Manor Care Home for over three years. I have been very impressed with the care and compassion shown to him. Thank you very much.
Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor
Thank you so much for taking the time to submit this review Connie. It is a privilege to care for your husband here and we really value your feedback, I will pass this on to the team immediately.
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Review from Ann S (Sister of Resident) published on 20 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been a resident for nearly fourteen years. Overall excellent. Any concerns addressed immediately. Contact is regular with management and staff and there is a varied activity programme.
Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor
Thank you. It's always lovely to catch up when you visit and we all really appreciate you taking the time to complete this review, as it impacts not just the care team, but every department at…read more
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Review from A S (Resident) published on 20 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love living here. It's a lovely home and I have been here for eight years. I have a lot of good friends here and the staff are fantastic.
Reply from Mitchell Minney, Customer Relationship Manager at Hallmark Greenhill Manor
Thank you for completing this review. I know you give feedback to the team every day, but I will make sure to pass on your comments to the whole team.
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Review from Emma A (Daughter of Resident) published on 1 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been with you for eight months. She is very content. She has retained her independence and dignity which was very important for her. The care and attention to detail is exceptional, which I have seen for myself. I cannot praise Greenhill staff, from laundry to care to management, enough.
I can only thank you and recommend this care home with the highest regard.
Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Greenhill Manor
Thank you for taking the time to write such a lovely review about your experiences here at Greenhill Manor. We will share this with all of the team and know that they will be so proud to hear your…read more
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Review from S O (Daughter of Resident) published on 1 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care home, caregivers have hearts of gold and put in every effort to make sure that the residents are comfortable.
There are two areas that concern me, which I have highlighted in previous surveys and nothing has changed. Concern one, not enough wheelchairs. Concern two, staff under pressure
due to understaffing.
Reply from Karen Beech, General Manager at Hallmark Greenhill Manor
Thank you for your kind words about the care team. They felt privileged to care for your mother.
Residents at Greenhill Manor Care Home are supported to access appropriate services that provide…read more
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Review from Janine W (Daughter of Resident) published on 25 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Deciding on placing a loved one into care, even when the decision is in the best interest of your family member is the hardest decision you will have to make. From the moment we initially visited the home, my brother and I were not only impressed by the home itself but what stood out for us was every
member of staff we passed on our tour of the home acknowledge us and went out of their way to speak with us. We felt reassured as a family and watching the staff interact with the residents put our minds at ease and knew that this would be the best place for our mum.
Mum has been a resident now for over a year and the care, love and support she receives from the staff is second to none. The transition at first was hard, but they were always and continue to be there for her, reassuring and supporting her during the bad days with the greatest of patience.
Thank you to you all for your love and support to both our mum and us as a family.
Reply from Olivia Sullivan, Customer Relationship Manager at Hallmark Greenhill Manor
Thank you for taking the time to write such a lovely review about your experiences here at Greenhill Manor. We will share this with all of the team and know that they will be so proud to hear your…read more
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Review from Lauren R (Granddaughter of Resident) published on 24 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can’t thank the team at Greenhill Manor enough. Their care and compassion towards my grandfather was totally incredible. He resided at the home since November last year. The team made an extremely difficult situation so much easier. I will never forget the kindness the team showed towards Gramps and
myself, especially at the end of his life. He was one in a million, a true character and a fantastic human being and the team recognised that and how much I love him. A special thank you to the team on Sweetpea, especially five staff members.
Reply from Karen Beech, General Manager at Hallmark Greenhill Manor
Thank you for your kind words. It was a privilege and an honour to care for your grandfather. He certainly was a character.
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Current Review Score: 10.0 (9.991)

Overview of Review Score

The Review Score of 10 (9.991) out of 10 for Hallmark Greenhill Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.991 for Hallmark Greenhill Manor is calculated as follows: ( (344 Excellents x 5) + (3 Goods x 4) ) ÷ 347 Ratings = 4.991
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hallmark Greenhill Manor is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 03 Nov 2025

Please contact the home for current vacancies

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Awards / Recognitions (32)

Meet the Team (7)

Karen

Karen Beech

Job Title: General Manager Joined: 2016

Karen has worked at Greenhill Manor since 2016 and has been a Registered Nurse since 1983. She has extensive experience working at all levels. As General Manager, Karen works to ensure the highest standards are achieved in all areas of the home including relationship-centred care, clinical compliance, hospitality services and business performance.

Lian

Lian Pearsall

Job Title: Deputy Manager Joined: 2014

Lian has worked at Greenhill Manor since 2014, previously as Hospitality Services Manager and now as Deputy Manager. Within her role, Lian supports General Manager in ensuring high-quality relationship-centred care is provided to all residents.

Mitchell

Mitchell Minney

Job Title: Customer Relationship Manager Joined: 2010

Mitchell has been a part of the Hallmark Family since 2010. He is responsible for all enquiries and arranges all admissions to Greenhill Manor. Mitchell enjoys networking and works closely with the Marketing Team at our Central Support offices.


Mitchell has recently returned from extended parental leave and is now back at home, looking forward to helping with any questions you may have about the moving-in process.

Paula

Paula Lewis

Job Title: Hospitality Services Manager Joined: 2023

Paula has recently joined Greenhill Manor, as the Hospitality Services Manager. Paula has wide-ranging experience in the hospitality sector, most recently as the HSM for another Hallmark home.


Paula seeks to maintain outstanding hospitality within the home by providing strong leadership, motivation and inspiration to team members which will ensure people are cared for in a safe, hygienic environment.

Amelia

Amelia Lewis

Job Title: Business Administrator Joined: 2015

Amelia has worked at Greenhill Manor since 2015 and is responsible for all the administrative duties within the home.

Amanda

Amanda Francis

Job Title: Lifestyles Team Lead Joined: 2011

Amanda has worked at Greenhill Manor since 2011 on the lifestyles team. Her role is to provide meaningful activities for the residents. Amanda also plans and carries out special events within the home whilst also being heavily involved in fundraising for the home and charity.

Lucy

Lucy Murphy

Job Title: Head Housekeeper Joined: 2007

Lucy has worked at Greenhill Manor since we first opened our doors in 2007. Lucy manages our housekeeping team, ensuring the home is kept clean and the laundry services run effectively.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Greenhill Manor to verify any information. View our terms and conditions. Hallmark Greenhill Manor has an Enhanced Service - more info.