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- Hallmark Greenhill Manor care home







Nestled in a serene spot within the beautiful valleys, Hallmark Greenhill Manor invites residents to thrive in a luxurious yet homely environment. This care home provides award-winning residential, dementia, nursing, and respite care, including a vibrant younger person’s community. All with peace of mind that Hallmark All-Inclusive covers all the essentials.
Acknowledging the challenges that come with aging, the team at Greenhill Manor lives for every precious moment. Their bighearted...
Care Provided by Hallmark Greenhill Manor
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 120 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Escorts and the cost of non-NHS transport to routine, planned appointments.
Personal newspapers and magazines
Guest Dining
Admission fees for activities / outings
Private telephone and Sky connection
Hairdressing
Therapies
Chiropody
The price(s) shown are provided by the care home. Contact Hallmark Greenhill Manor for full pricing details and T&Cs.
Contact Hallmark Greenhill Manor to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you choose a care home based in Wales, you may be eligible for the Welsh NHS-funded nursing care contribution of at least £201.74 per week. This support is not reflected in the fee amount shown, and the actual contribution may be higher depending on the Local Health Board.
Good to Know
Group / Owner
- Hallmark Luxury Care Homes
- Private Owned
Local Authority / Social Services
Admission Information
- Ages from 18 to 120
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2007
- Number of floors: 2
Room Information
- Single Rooms (120)
- Single Rooms with ensuite Wet Room (39)
Parking
- A large visitor car park at the front of the home which should have ample car parking spaces.
Hallmark Greenhill Manor Reviews (138)
Hallmark Greenhill Manor has a Review Score of 10 (10.000) out of 10, based on 25 reviews in the last 2 years.
Over all time Hallmark Greenhill Manor has 138 reviews.
Greenhill Manor is above and beyond the best Place for my Dad. We are greeted by the staff with a friendly manner every time we visit. The food that Dad is served is excellant. Everything about the place is 100%.
Thank you Sandra, it is a great honour that you have chosen Greenhill Manor Care Home for your Dad, we are so please he has settled in so well and that you and your family feel welcome and comfortable.
The best place for my husband. The staff are marvelous and go out of their way to do anything. My husband is well looked after. I can rest knowing hes in a safe place.
This is such a beautiful review, thank you so much Evelyn
Very Friendly staff all good Service, 10/10.
Thank you so much for taking the time to complete this review Wayne.
My mother has now been a resident for two years and has always been cared for to very high standards.
Thank you for taking the time to complete this review Lynette
My brother-in-law Dennis P is happy and well looked after by all staff.
Thank you for taking the time to complete this review, I will pass on your review to the whole team.
Friendly approachable (like family to myself) and my husband.
Thank you for this heartfelt review Veronica. I will be sure to tell the whole team your kind words.
Very happy with the care + support my mother has at Greenhill Manor.
Thank you for taking the time to complete this review JW. It is a privilege to care for your mother at Greenhill Manor.
Well done to al
Thank you so much for this review. I will share your kind words with the entire team.
All staff are kind and caring. A wonderful atmosphere, they encourage and support family and friends visiting. Very clean and welcoming. High quality food. Very inclusive and a variety of activities. Access available 24/7 to meet family availability. Not one negative experience with any staff members. Support keeping family relationships.
Thank you so much for taking the time to complete this review Kim, we really appreciate it.
Fantastic care from the whole team, from initial enquiry to when you walk through the doors. Every team member shows genuine care and compassion. They showed my dad the highest standard of care through the end of life care, as well as always ensuring his family were cared for. We can never thank them enough.
Thank you so much for this feedback Rhiannon, it was a privilege to care for your father and he is dearly missed.
I would recommend Greenhill Manor & their caring & efficient staff to any & all that asked.
Thank you so much to all.
Gary, thank you so much for your beautiful words. It was a pleasure to get to know your father in law and your family. You are always welcome here at Greenhill Manor.
This year for my daughters birthday we decided to have a buffet.
The cost of the buffet food was very reasonable,cooked and prepared by the very capable staff in the kitchen at greenhill.
The food was amazing,especially the birthday cake.Thankyou so much to all of the staff who participated in the preparation of my daughters special day.
My daughter gets the best of care which as a family gives us peace of mind.
We always receive a warm welcome and have got to know some of the other residents and family members whilst having a coffee and slice of cake in the cwtch ,which I might add is free.
My daughter is happy and so are we.
We are so glad that you all had a lovely time celebrating your daughters birthday! It is always a pleasure to see you all having fun and bringing joy to the other residents and families in the caf area of the home and we are grateful for everything you do here at Greenhill Manor. Your feedback will be shared with the whole team, thanks again.
Every aspect of my mother-in-law's care at Greenhill Manor was excellent. All of the staff were very pleasant, caring and understanding.
Thank you, I will pass on your sentiments to the whole team at Greenhill Manor.
The staff were all lovely, supportive, and made our Mam feel safe and cared for.
The whole team are compassionate, attentive and always willing to take the time to listen and support us as a family.
The care home is well managed and has a warm, welcoming atmosphere at what could be a difficult time.
Thank you so much for taking the time to complete this review Denise. It was a privilege that you entrusted us to care for your mother.
My dad moved to Greenhill Manor in January 2023 after a 4 month stay in hospital. When he moved in he was underweight (wouldn't eat in hospital) and although he took a few weeks to settle he flourished and put a healthy amount of weight on due to the amazing food served. The staff in reception, the kitchen, laundry, activities and maintenance showed my dad love, dignity and respect right up until he passed in May 2025. It was so comforting to know he was safe and well cared for. He was a real character and staff, residents and visitors loved him. We loved our visits with him and I'm so grateful that we chose this home for him and would 100% recommend it to any family considering a home for their loved one. Thank you Greenhill Manor, as dad would have said 'It's been a blast'
Thank you so much for your kind words. He certainly was a character and is sorely missed by the whole team and residents at Greenhill Manor. Thank you for everything you did for us all at the home, you are all always welcome here.
Since our son has been in Greenhill Manor, we have both seen really positive and good changes in him. His mood, his mobility and his awareness. We felt this is due to the care & concern all the staff have towards him. Thank you.
Thank you so much for taking the time to complete this review. I will pass on your comments to the whole team.
I am so glad my son is in Greenhill Manor what amazing staff and the care he is receiving is amazing. I cannot praise Green Hill enough the food is fab, and nothing is to much trouble always so helpful. I can't thank them all for the care and support my son is receiving.
Thank you so much for completing this review, we are all glad you are happy with the care and support your son is receiving, he has settled in well and made a lot of friends here. It is lovely to catch up with you , his extended family and friends when you all visit.
My aunt, who is severely restricted in her movements, has been resident at Greenhills Manor since 2017 and has been given all the care and attention I could have wished for. Now in her early 90s she is comfortable and happy. She has a good rapport with all her carers who seem to know how to get the best out of her. She eats well and enjoys her food, which always seems to be fresh cooked and appetising. The building is spacious, light and airy and It is a pleasure to visit every week and I am happy to recommend it to others.
Thank you so much for posting this review. I will share this with the whole team at Greenhill.
My mum went into the care home just before Christmas in 2023, she had end stage dementia and we had struggled to find a place to take her because her behaviour could be challenging. My mum was in the home until December this year when she passed away. During this year we visited her along with my dad who is 95. I cannot fault the level of care my mum received during her stay and the level of kindness shown to me and my dad during this time. The home itself is lovely and the food excellent. My first experience of this was Christmas Day 2023 when the residents and some guests were being served prawn cocktails, Christmas dinner with all the trimmings and pudding, it looked delicious. The activities were plenty and well organised but what makes the home is the staff. In the year my mum was there I have to say there was nothing too much trouble and they worked around my mum's needs so as not to upset her. I can only say if you are looking for a home you will not get a better one.
I can't express how warming it is to receive feedback like this. It was an honour to care for your mother and she is missed by everyone at Greenhill Manor. thank you so much for taking the time to submit this review, your kind words will be shared with all of the team in the home.
I am very impressed with how the nursing home is run, the staff are very helpful and approachable. The nursing staff are reliable and very efficient and look after the residents with the proper care and attention.
Thank you so much for completing this review. Your feedback is greatly appreciated and will be passed on to the whole team at Greenhill Manor.
Bed Vacancies
Bed Vacancies
Posted: 03 August 2026Please contact the home for current vacancies
News (0) & Events (0)
There are no news items for Hallmark Greenhill Manor.
There are no upcoming events for Hallmark Greenhill Manor.
Awards / Recognitions (34)
- 30 Jan 2026Recipient: Hallmark Greenhill Manor
- 30 Jan 2026Recipient: Hallmark Luxury Care Homes
- 31 Jan 2025Recipient: Hallmark Greenhill Manor
Accreditations
There are no accreditations posted yet for Hallmark Greenhill Manor.
Meet the Team (6)

With over a decade at Hallmark and more than 14 years in social care, I’m proud to be part of Greenhill Manor Care Home, where our values and beliefs truly align with my own.
I take pride in maintaining the highest standards and ensuring residents are always at the heart of everything we do. Building strong, trusting relationships with residents and families makes my role incredibly rewarding. Seeing people happy, settled, and content gives me a real sense of purpose.
Outside of work, I love cooking, reading, travelling, and cheering on my children at their sports activities.

Mitchell has been a part of the Hallmark Family since 2010. He is responsible for all enquiries and arranges all admissions to Greenhill Manor. Mitchell enjoys networking and works closely with the Marketing Team at our Central Support offices.
Mitchell has recently returned from extended parental leave and is now back at home, looking forward to helping with any questions you may have about the moving-in process.

Lian has worked at Greenhill Manor since 2014, previously as Hospitality Services Manager and now as Deputy Manager. Within her role, Lian supports General Manager in ensuring high-quality relationship-centred care is provided to all residents.

Paula has recently joined Greenhill Manor, as the Hospitality Services Manager. Paula has wide-ranging experience in the hospitality sector, most recently as the HSM for another Hallmark home.
Paula seeks to maintain outstanding hospitality within the home by providing strong leadership, motivation and inspiration to team members which will ensure people are cared for in a safe, hygienic environment.

Amelia has worked at Greenhill Manor since 2015 and is responsible for all the administrative duties within the home.

Amanda has worked at Greenhill Manor since 2011 on the lifestyles team. Her role is to provide meaningful activities for the residents. Amanda also plans and carries out special events within the home whilst also being heavily involved in fundraising for the home and charity.
Frequently Asked Questions about Hallmark Greenhill Manor
What types of Care is Hallmark Greenhill Manor registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hallmark Greenhill Manor have?
There are 120 Single Rooms.
What are the Facilities & Services at Hallmark Greenhill Manor?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Hallmark Greenhill Manor to the centre of Merthyr Tydfil?
1.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Greenhill Manor to verify any information. View our terms and conditions. Hallmark Greenhill Manor has an Enhanced Service -more info.
